Seit Orhan

Review of Vola.ro

He only offers a voucher and refuses to return the...

He only offers a voucher and refuses to return the money. Violates our rights as citizens of the European Union:

"The passenger whose package has been canceled is entitled to a full refund of all payments made for the package of travel services. The package organizer must make the refund within 14 days of termination of the contract.
Under the Passenger Rights Regulations and the Package Travel Packages Directive, reimbursement can be made in cash or in the form of a voucher. However, reimbursement in the form of a voucher is only possible if the passenger or passenger agrees. "

I recommend that the injured parties file a complaint with the National Agency for Consumer Protection (ANPC) and / or try an alternative solution to the dispute (free of charge) also through ANPC.

Picture attached with useful links