Verizon Wireless Cellular Reviews

Steve was a great help with the process of getting the new phone, very helpful

Glen was super helpful and very nice to work with!!!!!

I visited this store for the first time today and Team Leader Glen was extremely helpful in the process of switching to Verizon. He displayed excellent customer service, friendliness, was patient, and answered all my questions.

My experience at this Verizon store was great. Steve was very helpful and made sure I was aware of every option. I was very satisfied with my help and I would recommend this store to anyone!

Steve was awsome. He help me choose just the right phone for me.

Glen was a tremendous help and amazing customer service!!! Will def go to him for all Verizon needs!

Steve was very helpful and knowledgeable. ...was totally looking out for my needs!

I had a wonderful experience getting my new phone. Keith was extremely helpful and knowledgable.

Keith R. is awesome!!!! He made me Verizon store experience so fun and easy. Great person to talk to and so nice! It was a seamless process getting and setting up my new phone it's Keith! He laid out everything clearly for me. Best Verizon store experience ever. I will definitely be back to this location!!!

Steve was a great help when upgrading my phone!!! He helped me through the entire process!! We bought a table as well!! I would highly recommend visiting. Verizon in Newark and asking for Steve!!!

Glen Abramson was more then helpful in setting my new phone up when my phone was no longer working!! Thanks for the great service.

I have enjoyed Glen so much He's a wonderful salesman and has continually helped me whenever I've had a problem. He is an exceptional person and goes out of his way to help with everything.

Amazing customer service ! Needed to replace my phone after cracking it. Keith R helped me out for hours trying to get my new phone all set up and ready to go. I appreciate all the help he gave me and all the time he took out of his day to make sure everything was all good. Will definitely be back if I ever need help again !

Knowledgeable sales rep, quality product, good experience

Steve did an awesome job, thanks so much. Great experience.

I always come Verizon. I always get Great service from Steve. I waited for him because he knows his stuff and he is so helpful and he is very courteous. Would never go to anyone else.

Keith was very professional and courtesy
Very capable and helpful with our many questions

Mark

Flawless customer service. This guy named danny is so good. He let me buy a unlocked phone that wasnt even available in market. Great store

Keith R is amazing He helped me set up my new phone He even stayed overtime and came in special. Thank you for hiring him

Matt did a fantastic job helping us out recently with out upgrade and insurance claim. He was courteous and very professional!!

Buyer beware. This is NOT a Verizon Wireless store! Even though the building is painted in red and black, even though all they sell is VZW products, even though the VZW sign is 1000% larger than their own, singular glass door adhesive-affixed sign...they are not affiliated with VZW in any way other than they sell their products.

I went in there to pre-order my hot new phone on a particular date in order to keep my unlimited data plan. Unknowingly, they stuck me in a shared plan and I lost the unlimited. Luckily, I was able to call VZW and have them straighten it out for me.

Long story short: save yourself the hassle and disappointment that comes from dealing with hucksters and go to the Verizon Wireless kiosk at BJ's. These guys are not to be trusted.

I came in to Verizon store furious because the phone I purchased earlier in the day was not holding a charge and Amber Muscolino immediately put me at ease making me feel like I was going to be a satisfied customer before I left. Amber not only gave me something that would work better for my business but just had such a great attitude I am happy to be a verizon customer again. She went out of her way to make sure I was satisfied

I came into Verizon to get new phones for me and daughter. Steve provided excellent customer service, he was very knowledgable and patient.

Everyone is very friendly and knowledgeable. My visits there have always been great.

Steve answered all my questions. Showed me how to use. Keith helped set up my car. Will recommend to my friends

I had great service at this location and I highly recommend going there. Lauren W. was so helpful and she was not pushy at all. She shared useful knowledge with me as I decided what I wanted to do, assisted me with iPhone set up and put the screen protector on (perfectly), and made sure that I was satisfied with my product. Thank you!

Avoid this place. Unprofessional staff and management. Tried to sell me a phone as new that had been previously activated, used, and returned. Just go to the Verizon corporate store.

I couldn t be happier with my visit to Verizon Wireless yesterday. I have been a customer for many years, and this certainly will not change; I am very pleased with my ongoing relationship with the company. Verizon Wireless knows how to take care of their customers. I met with Jeff Caruso yesterday, and he is top notch. If you want the best experience possible when purchasing a new cell phone then visit Jeff at the Chestnut Hill plaza locale. He has the greatest personality, and so much knowledge about the ins and outs of the phones. Jeff went way beyond what was expected, and thank you. So very much appreciated. Susan

It's much better to deal with live people who know what they are doing rather than put up with robots who don't.

Jared was FANTASTIC. So helpful and fun to deal with . I ll NEVER deal with anyone else again. Way to gain a customer for life!

THIS PLACE HAS OVERPRICED FEES! My iPhone 5 wouldn't take calls so I took my old iPhone 4s here to be hooked up to my number for a temporary solution. They charged me $40 for the activation! I was NOT TOLD it was going to be $40 until it was all said and done. The sales agent insisted that I agreed to the $40 fee, but I only said no I didn't want to upgrade and that yes I wanted to this phone as my replacement. I had no idea if there even would be a fee! The $40 fee is more than the phone is worth! I have taken phones to Verizon stores like TCC in the past and its been only $10 to hook up a phone and thats paying for the sim card. I called to express that I felt I had been overcharged and the sales agent wouldn't do anything. Very disappointed. Never coming back here. So it goes to show these retailers can charge different fees and to ask upfront because these people will ambush you with the overpriced fee at the end leaving you with no choice but to pay the bill. And when you do express your concern about the price, they will do absolutely nothing about it.

Matt did a incredible job explaining and clarifying EVERY question I had, while purchasing my new iPhone. This was the best Verizon experience I've had yet!!!

I unfortunately have had to visit many Verizon stores with phone issues over several years, and its usually a very frustrating visit where you either have to take a number or deal with a young person with a know it all attitude and to say the least leaves a person feeling belittled and more times than i can count embarrassed and frustrated. However, after deciding to purchase a phone for my husband for Christmas, i decided to try a different Verizon store. First I called the store to make sure they were open and that I had the right location and a very courteous young man named Antonio answered, very professional and extremely kind.
So we went, and I have to honestly say I have never had such an incredible experience as I had at the Chesnut Plaza Verizon store and i have been in customer service as a professional all my life.
We were fortunate enough to have Antonio as our representative and we walked out of that store feeling fresh and knowledgeable and extremely well informed and thankful and taken care of.
I must also add, that the entire staff including manager were so professional while at the same time, made our experience fun and comfortable. This Verizon has our business for our lifetime. Outstanding kudos to Antonio and the entire crew, we now feel like family!

Steve was very helpful and friendly. Our experience here at the Newark store was great and quick. I have a great new phone and can't wait to use it!

I came in tonight having the worst day ever. Within 30 seconds of dealing with Jared and amber they had my cheeks hurt from smiling. Best experience of my life. you guys are awesome

Shannon was extremely helpful. I had been to several other Verizon stores and also Samsung stores. He was the only o nine to help and finally solved the problem.

I enjoyed my visit today. The associate by the name Steve was very helpful. We got two upgraded phones he helped transfer our stuff to our new phones. He explained everything well to where we understood everything that was going on.

Amber was delightful .
She was very patient and very helpful.
I will always come back to her .
I think she need a raise.

No matter what, I always go to this specific location for all my cell phone needs.
Everyone has always been very pleasant and friendly to talk with!
I absolutely HATE sales associates; this store doesn't have "Sales Associates" trying to sell you the next exspensive product. They have everyday regular people there to help if needed, resolve problems if it's there and Yes lol sell you a phone too if you want one.
The point is, they are not rude, uptight sale people....
Their everyday people like you and me!

The whole staff is shady. I went to get a phone because the real Verizon stores are closed. I was told they had the phone I want in stock but it was opened. I was assured nothing was wrong with it. Got to the store & the phone had a small scratch. At first I was told this was the last phone in stock, but magically they had the same phone sealed. One of the staff members tried to up sell me a watch when my watch was perfectly fine. Now my screen protector is all jacked up and I get push back from the staff. Shady shady store. Will never shop there again.

The staff lies and are not knowledgeable. I have a problem with my new phone and I am still waiting to hear back from them. Assured us that if we upgraded both phones our bill would be cheaper with the promotion they had going. Took a week to have met back removed from my account. Had to call in myself because when I called the number I was given I was told that it was the wrong department and I had to wait a long time AGAIN before I could get help. And of course when I was explaining what the guy at the Verizon store told me, the guy on the phone had no idea what I was talking about and no notes about anything that was discussed while we were at the Verizon store. Poor communication, giving wrong information or just flat out lied to and still no call back from anyone. Called to see how much to turn the phone back in and was told it cost me at least $70 for restocking fee, but the guy couldn't be sure about it unless I came in to the store again. What?!?!?!????....so confused. But I'm going to stop right here because I could go on about my negative experience.

Steve was very professional and helpful today. He was knowledgeable and took care of the problem quickly. I purchased new equipment and he was very helpful to me in making my decisions. Thank you Steve!!!

Great service Steve gave me a great package deal for a new smartphone and a tablet very nice and curtious.

I came into the Verizon store for a charger for,my phone. I was looking around at the different phones and Matt showed me how easy it would be to get a new LGG4. His service was excellent. He made the whole process easy and was a pleasure to work with! Thanks Matt for being totally awesome!

Great experience. I worked with Glen and he went out of his way to get my phone replaced. I highly recommend this place and just ask for Glen

I was extremely pleased with the professional, friendly and helpful team at this location. Glen was our go to person and he was such a pleasure to do business with. He answered all my questions with a smile and a lot of patience I might add, he was a pleasure to do business with! I strongly recommended this Verizon location, thumbs up on all services!

Keith Riley ... fantastic customer service .. A+ employee. Came into store totally frustrated with a bad experience at another store and left with a smile on my face! Now happy with Verizon.

Jeff Caruso will rush you into a phone contract and then scam you with false promises afterwards. Don't even bother with this place.

Jeff Caruso is very helpful, knowledgeable and patient

Matt was very helpful. I completely appreciated his time and effort

Shannon was very kind and awesome. He was really helpful. Great service

Had a great experience as always when dealing with my sales rep. Jeff Caruso always helps me with my tech issues. Will never do business anywhere else.

Jeffrey Caruso did an excellebt job! Took the time to explain all of options and set everything up once we made our choices. Made the transition to new equipment seamless. Thank you Jeffrey!

Steve at Verizon was very knowledgable and very pleasant. He made my experience with Verizon great and because of Steve I have nothing but great things to say about Verizon.

Jonathan was wonderful! Very personable and friendly and professional. I highly recommend working with him

Glen Abramson was my support assistant at Verizon and he was outstanding...!!! He went above and beyond any help I've ever had at the store. Seriously though. I really needed some major help and Glen really helped me a great deal. I can't say enough about him. This guy really knows his stuff. A great team leader....!!!

Horrible! A friend an I waited over an hour for help. The store wasn't very busy, maybe 3 pple needed help. There were 3 reps on the floor. No one greeted or even looked up when we walked in the store. One of the reps were finished with a customer he just got up and walked in the back (still no acknowledgement) we grew tired of waiting and left.

My wife recently dropped her phone and shattered the screen, so she was due for an upgrade and decided to get her a new phone. Dave musacchio was very helpful and knowledgeable of the questions we had for the new phone we were purchasing. He was very respectful and had us in and out in about 30 minutes!! So overall would recommend to go see Dave for your Verizon wireless needs!!

Lauren was a big help at Verizon! She immediately located the issue with my phone and went above and beyond in helping me find the best deal for me to upgrade my phone right then and there! Not only that, but I had great conversations with her while we were waiting for my phone to switch over - she s very personable! Thank you!!

Our family had an absolutely wonderful experience at this Verizon location. Our wireless expert was Jeff Caruso and he was kind, patient, knowledgeable and went above and beyond to make sure all of our questions were answered and our needs were filled. I highly recommend going to this location because the manager and supporting wireless experts were available and accommodating too but ask for Jeff!

Competent. Friendly. Well educated in phone sales, and stocked well.

Horrible. I was told I was going to have a buy one get on free through my sales man 2x. On my existing lines. I was miss lead by my sales man and now I am not being given what the salesman promised. I am now stuck with 2 year $1500 worth of phone that I was told in person would not be. Now the main office will not refund me my money or make right what there salesman sold me . I have been with Verizonfor 8 year or more and this is the worst experience and help I have beengiven The fact they will not honor what there salesman sold me in person on 2 separate occasion is completelyunexceptable. Horrible service and resolution to this issue. When I called to talk to a manager in there sales departmenthe hung up on me .

Glen@ cellular sales was extremely helpful and very knowledgeable about electronics and the PGA s that Verizon offered. We will definitely be returning to cellular sales in Newark the next time we need service or new phones/tablets

Keith was a great help! Very smart and helpful. Didn't rush me talked me threw everthing. Great guy!!!

Proceed with caution!!! My wife keeps going to this place and getting bad expensive service. She has bought two phones that have broken. Her last one a Samsung Galaxy only lasted two months. When she took it in, she was told that it could be replaced in two days, and she opted for a new LG. She didn't realize that we would still have to pay the Samsung off. Also, Cellular Sales used my upgrade for her phone, that blocks me from a new iphone. On top of everything, they charged a $30 "upgrade fee." Cellular Sales customer service received my complaint, and kicked it to upper management. They denied help with paying the Samsung off. Verizon customer service was of little help but did offer a $30 credit. Samsung offered to look at the phone and try to determine the problem after mailing it in.

Excellent service! Steve took care of all of our needs and explained everything fully. This guy needs his own store! He was great! Thanks Steve Verizon needs more employees like you!

Glen was very helpful setting up my new phone and transferring the data. Highly recommend the Chestnut Hill staff.

Danny has been incredibly helpful and friendly with this transaction.

Steve help me with my broken phone and got me a new one with insurance at a better price,.better phone, better price,I am happy

Dave Musacchio was so helpful. He answered all of my questions (there were many!) and made sure that the transfer of service went smoothly. He was very pleasant and gave his undivided attention. I will gladly drive the 60+ minutes to this location again to work with Dave.

AJ was very helpful and gave me the best deal possible with great service. Highly recommend these guys

Glen was wonderful use a great service manager he really help me with all of the questions that I have on my device you just very knowledgeable professional and he did everything that I need it and a very decent man time please recognize him for a job well done kudos to Glen. He went above and beyond.

Steve was very helpful he got me right in and out. Made the experience very good. I am very happy with the phone and the way he treated me.

Not to say it's a bad store. But my experience was not good. The representative was very pushy. I felt like I was in a used car sales floor and was being forced into something I wasn't sure about.

Great service! I Ve used this store in past - specifically to work with Jeff Caruso who demonstrates stellar professionalism working with clients and expert understanding of phone systems. When I wanted to purchase three new phones - I called store to make sure Mr Caruso was on duty to assist in the purchase . Five stars and thanks for all!

A great experience. Keith is very helpful and I would recommend this place to a friend

Jared amber glen Jeff and jailane are the best people I ve ever met . They consistently go above and beyond every time I come in for help. I can t thank you guys enough!

Nice, knowledgeable people, but charge different fees than a standard Verizon store.

A very knowledgeable, very helpful young lady by the name of Lauren with a very good business personality and shows good customer relationships. I came back several times and every time she was pleased to see us, and the third time I came back in she wasn t even on the clock and was willing to answer my questions.

This is not a real Verizon store. They were pushy with sales and asked for passwords. I will only go to actual Verizon stores now.