Vandergriff Hyundai Review

Had tire sensor problems and was told that all my sensors were bad, was qouted a price of around $650 to fix. I declined that offer and went to discount tire. Discount tire found only one bad sensor and replaced it for $60. Had I not shopped around this place would have taken advantage of me. We need honest mechanics and service reps in the industry not people who are going to take us for every dime we have. Very dissatisfied with the service Hyundai, you will get more repeat customers with honesty then you ever will by taking advantage of people.

DON T WASTE YOUR TIME.
They had scheduled an appointment with me. When I walked in they mentioned you are not even scheduled? After 2 email confirmations even the same day of my appointment. Made me stay 1 hour with no help with office people sitting around and laughing? We stood outside for an additional 20 min until our service rep Chris Fredericks (who was incredibly difficult to communicate and work with) finally showed up. Extremely unprofessional and rude service. Shady sales people that don't tell you accurate information or costs. Salesmen just trying to make their money. Playing with payment terms and down payments to increase the total amount but acting like they are helping you. If you point out something about the vehicle, instead of telling you they will take a look into it, they argue with you that there's nothing wrong. Very disappointed with the obnoxious and mean spirited service we received. Good thing we didn't purchase from here.

Service was done quickly and accurately. Well done.

So, I went to look at a used 2017 Hyundai Veloster at this dealership, the Carfax was clean, no accident or damage reported. I loved the exterior of the car but I insisted to take it for an inspection cause I have a mechanic friend. After my mechanic looked at the car on the mechanical jack they realized that the two wheels on the right side were totally bent and there was a rip on the inside of the tire. I went back to the dealership and let them know and asked if they could fix that. After 20 minutes of us waiting for them to discuss the manager comes out and says that if the car has that issue it is not upto their standards and they would rather not sell it at all. They didn't even give us an option if discount so we could fix it ourselves, and just said they're not selling that car, which was a lie, and the car is still on the listings and available, we even called later with a different number and asked if the Veloster was available and if it had any issues and they said it was fine! I think it was really obvious that they are trying to sell it to someone who would just trust the Carfax and wouldn't realize the issues instead of bothering to fix it! Just be careful buying cars from them, they can't be trusted!

Had a great customer service from Jonathan help me from the beginning to the end on my recall and service on my vehicle I will be going back and doing my services for my vehicle there

They are simply liars. What they seem to typically do is they let an internet salesperson recommend a few cars at very low prices through chatting or phone calls, and attract buyers. Then, once you get there another salesperson shows up and say the cars are not available and suggest another car at a much higher price. So WATCH OUT!

Everyone was really cool and the process was not long at all. Got me in the car I wanted!

Lou Margetis was the friendliest and most knowledgeable person my wife and I dealt with while shopping for a car. He made the whole process as smooth as possible.

Kinda nervous first time buying from dealer but Patrick made the experience painless and worry free I would definitely recommend that anyone looking to buy new or used vehicle stops vandegriff Hyundai and see Patrick he is the best

Trae was awesome it was really quick and he converted everything we were looking for ! Thank you so much for helping us and your friendly service !! Keep up the great work

I did come very prepared and had done my research before going in. Told them I wanted to look at a particular vehicle which I thought would be ready when I got there but they had to end up moving other cars to get to it. Once in the showroom area I have to admit I was shocked that it was packed with customers. I thought then no good deals today if they re selling that well. Negotiations started off slow as we were miles apart. But again I came prepared and had done my research. Every time I said no to their offer and said here s what I expected the young salesman would make the obligatory walk over to the sales manager. Young Alex was doing a great job staying with me. By the end I was shocked again that I got everything I wanted and more. I got what I think was a fantastic vehicle for a fantastic price. I can t give young Alex enough credit for not getting rattled by my hardline attitude. He was honest, sincere, worked very hard and was very knowledgeable about the vehicle and the financing process. Young man stayed with me through the entire process. This is the 2nd car I ve bought from a Vandergriff dealership and I believe I got the best deals and service from them versus all the other cars I d purchased from other dealers in the past. Definitely 5-stars for young Alex and I have to say 5-stars for the sales manager and the whole Vandergriff dealership.

Chantal was amazing! Made me feel stress free purchasing my vehicle! Listened to all my questions!

I went in to help my father find him a used car. Immediately I was out the door within 20 minutes, this car dealership turned down my money and didn't want to negotiate. They let me walk out as one unhappy customer. I would not waste my time coming here. My family and friends won't be coming here either!!

David is a magnificent service person he s a very attentive to the situation and cost efficient in helping you make wise decision.

Emmanuel was an amazing sales person very nice outgoing tells you straight forward woks with you and gives a great experience Will come back and buy from him again

Audrie was very easy to work. She answered all of my questions and had everything set up since we came from out of town. The experience at the dealership only took about an hour.

Managed the whole deal from Louisiana. The car was exactly as promised, and the sales rep was great. Everyone was very courteous. Great experience.

*Update* since writing my original review, management at Vandergriff Hyundai has reached out to me in attempts to improve my experience, by honoring the originally posted online price for the vehicle, and redoing the contact for my vehicle purchase. While it does not negate the entire experience, it is helpful that someone cared enough to make amends. I had already paid my money and signed the contract, so they certainly weren't obligated to rectify the situation. A bit surprising from such a large corporate entity. *End Update*

Horrible car buying experience! First time purchasing a vehicle, so I'm inexperienced with the process, but there is no way any buying experience should be this bad. We where hit with a surprise $3,000 "conditioning fee" after agreeing to purchase the vehicle at the online listed price. This "conditioning fee" was supposed to cover the cost of a thorough cleaning of the vehicle, and some restoration to it. In my opinion this "fee" is a way to try and take advantage of customers and charge more money since you'd expect a reputable dealership to offer a car that has had some conditioning. Their online advertised price was a complete joke because they had no intention on selling the vehicle at the advertised price. When questioned about this we were told " other dealerships do this too," as if to justify the decite. Prior to showing up, we asked about the time line of the purchasing process so we'd know what to expect, and where told it would take 1 hour or less. It turned into a 3.5 hour ordeal, that I wish they would have been upfront about so we could leave our 3 small children at home. Overall the experience left a bad taste in my mouth. We ended up purchasing the vehicle because frankly I'm tired. The entire process has drained me, and it overall wasn't the worst price in the world. I would never do business here again, nor would I recommend this place to others. I attached pics of what the state of the vehicle was in after "conditioning" (which took an entire week by the way!)

Found the car I wanted online and contacted them to come and view it, Josh was advising me on the vehicle and helped me work out payments for something that suited me best. Hector the sales manager even came by to make sure everything was going alright and even made sure that they double detailed and looked over the vehicle for me one last time before it was in my hands. These guys are working hard to provide service to the customers of this city and I appreciate them going through all the effort they have won my business for life.

Robert Stone at Vandergriff Hyundai did a great job finding me the car with everything I wanted!

My experience was very easy and our sales assistant gave them everything we wanted! I hope I come back when it will be time to buy something new! thanks for everything

It's nice to go look for a car and not be swarmed by salesmen but are available if you do have a question. I have bought my last 3 Hyundais here. My husband on his 2nd. And now my daughter with her 1st. So it was nice to see Lou. A familiar face who helped us with our vehicles before. A very personable and genuine guy who really helped in any way he could to help us find the right vehicle and the right deal. Because of him and his team, we left with 3 vehicles off the lot. Thank you for taking care of us and making my daughter's first car buying experience a positive one! #hyundailife #vandergriffhyundai

The best experience I had when trying to find a new car!!

I just bought my second vehicle from Vandegriff and it couldn't have been a more enjoyable experience. the sales person who helped me was Fernando Baltazar and he made shopping for a new vehicle easier than ordering at the McDonalds Drive thru. I called before hand because we live an hour away, but knew from previous experience this dealership is accommodating and relaxed. I hate pushy sales people and this is well worth the drive. I gave him my "needs/wants"list over the phone and he had multiple choices available for us. We took care of what we could over the phone so only what had to be done was done in the sales office as three of my children were with us (they had a place to play and drinks for the kids). It was a painless enjoyable experience and I have recommended Fernando to all my friends and family. So if you're in the market for a new Hyundai or used car don't hesitate to ask for Fernando and have the same pleasant experience I did.

Took my car in for minor warranty work and it was completed very quickly. Thanks for the great customer service Ashley!

Nice Mark ups you guy's got going on. Great job!!!!! "Conditioning Fee" my left pinky toe

Great dealership! The sales staff is very polite, professional, and patient while you make decisions.
A very good place to do business.

I am not a fan of sales, but the sales person (Brandon Hines) was very helpful and made the experience much better. What was most impressive to me was when I needed help with something just over a week after the sale and Brandon was very responsive and resolved my issue quickly.

You need to go to Vandergriff Hyundai, you need to ask for Lou Margetis. Lou is knowledgeable, friendly and helpful. When we got there, he told us to look around, and get him when we were ready to talk or take a test drive. No high pressure sales tactics, no condescension. Lou was great to our 4 year old, and helped keep her entertained while she endured something that would have otherwise been miserable for a 4 year old. When you get to finance, you need to work with Darius Carter. Look, finance is about money. Darius got me from a 5.99% APR down to a 3.29% APR. He was so good he got me to do something I have never done, which was purchase an extended warranty. Darius' deal was just that good. Lou and Darius were so good, in fact, that my wife and I both bought new cars, and we had convinced ourselves we were "just looking".

Hugo Garcia is an awesome sale person. I'd definitely bring my family members over for another purchase in the next few days.

Buyers beware. I made three phone calls and spoke with three people want to manager to inquire about a used vehicle on their lot. All three individuals said there was a clean Carfax and the car was in great condition. Walking up to the car it was apparent that the car had been though something. There were three huge dings on the hood of a car along with several other things around the body of the car. This information should ve been disclosed during one of the phone calls and on the online posting. Instead I ended up spending an hour and a half driving out there and driving back. I expressed to both manager and director that their customer service was unacceptable. Both tried to sell me the car stating they could take care of the dings. The point I was trying to make was completely missed. I will not return to this dealership or recommend it to anyone.

Patrick was very knowledgeable and helpful. He made our buying experience quite welcoming. He found exactly what we were looking for and did it in a very professional and courteous manner. We love our new Tucson. Thank You Patrick.

Hello and I don't know how much people pay attention to these reviews but i wanted to give my 2 cents on this.

I bought my car from Vandrgriff Hyundai and I bought it about 3.5 years ago. The car is great and the sales rep I had was very good.

However, I went to take my car in for a recall to the dealership because Hyundai alerted it's car owners of a very dangerous issue with their engine. When I got to the service center a worker named Mercedes attended me and I mentioned to her that I had a check engine light on my car. She told me that the dealership could do a diagnostic check to see what the error code is. She told me the cost for the diagnostic check was $150 which is waaaay too much for a diagnostic check. I can get that done at AutoZone or Pep Boys for free or with my Bluetooth OBD2 sensor. She mentioned to me that if there is anything wrong with the car that the "$150 can go toward the repair" which made sense to me so I agreed.

The next day Mercedes calls me and mentions to me that my car needed a fuel saver package and new spark plugs. When I brought up the $150 deduction to the price she mentions that the deduction is a waive for the diagnostic check?? I tried to explain this to her but she was extremely rude by speaking over me and not letting me talk. I told her that she didn't communicate that with me before hand and was trying to tell her that she should have told me it that the deduction should have been described as a waive of the diagnostic fee but she literally wouldn't let me talk. I will be sharing the conversation and my experience with Hyundai's official company.

Today I went to pick up my car and it was very frustrating being inside the service office there. Covid-19 protocols were not being followed. That same employee was literally within one foot of me and people were all clustered together. Additionally, I saw a couple of employees without their masks put on correctly. I know it's a small space but there is plenty of room in other spaces. I am appalled by their service department. I am going to forever tell all of my friends to never but from any Vandrgriff dealership and especially from that Vandrgriff Hyundai. I have owned Toyotas and Chevrolet's from other dealerships and they have always been very honest and upfront with me but this service center has been the absolute worst.

Thank you for the assistance I did receive here. I'm glad I didn't have to wait long.

The service sucks!!! Still not understanding why it took a hour and 30 minutes for an oil change if I was the first person in line. Smh!!!

Victor and Jason were great! Very friendly and working hard on making a deal happen that fit my budget. Can't wait to pick up my Santa Fe today!!!

Went to purchase a vehicle, salesman Cesar was very impatient and seemed upset that my wife was not satisfied with the defects she found on the cars he was showing us. We understand they are used cars, but as a big name dealership, they should have access to better conditioned "certified preowned" vehicles

When we finally found a car we were ready to settle on, Cesar came back with a price from Hector that was higher (about $1000) than the price shown online. The online price showed $12,681 and the base price on the offer was ~$13,800.

The salesman told us he could not go lower than the price shown online, but he could go higher? Cesar asked me to present an offer that I would be happy with, and at that point I was more confused. I was being told there was no negotiation, then I was being given a chance to negotiate.
I asked for the car at $12,000 to see what he would say, he ensured that it couldn't go that low, but went back to Hector to present the offer.

When Cesar came back, the offer was about $450 lower because Hector was giving us the courtesy of cutting the "dealer prep fees" in half. I decided to walk away and Cesar quickly got up, packed his stuff and left the dealership.

I was going to leave, but the fact that the numbers weren't lining up bothered me. I came back to the dealership and I asked Hector for clarification. He told me that he adds $995 to every price to cover dealer prep fees not described online. This covers tint, and making the vehicle ready to leave the lot and is not optional. I'm sure it is the cost of the "certifying" the vehicle to be able to extend the warranty. Had I been made aware of this added cost upfront, I may not have been so apprehensive in the end.

FOLLOW UP: The dealership responded to my review as shown below. I emailed Ryan Rios to see what he had to say and have yet to receive a response. I already found a car at another dealership and don't care to negotiate, but a clarification on the price increase would be helpful. I feel as if the response from Ryan Rios is a standard reaction to all negative reviews with no intention to speak with the customer.

STAY AWAY FROM THIS DEALERSHIP, THEY ARE LOOKING TO TAKE ADVANTAGE OF YOU.

Wonderful experience at Vandergriff Hyundai in trading my car in for a new Elantra. Everyone was so very kind, patient, and met my needs. Special thank you to Michael Oatman, Darius Carter, Philip and Byron! Byron really worked hard with me and braved the cold showing me around and getting my belongings from my trades in Elantra!
Special thanks to you all!

I took my car here for a oil change, the price was amazing and the service was fantastic. Even got a free carwash. I'll be back this weekend to do my tires.

Anthony and the service crew were very helpful, they went above and beyond. Anthony took time to explain why and how we could fix my cars problem. Well definitely recommend this type of service!!

A very great experience Andy was very helpful and got me what I wanted without pushing for something I didn t want!

Super experience here - did not think it possible in this day & age but this dealership & our salesman delivered on each and every thing they said - and there was no pressure. Thanks!

Purchased my car new 12/10.Drive from southwest Fort Worth to Arlington even though there is a much closer dealership.The service department employees understand the meaning of " customer service ".

My experience was very pleasant! I went there unsure of what to expect, but I got awesome service from Jason! He sat down with me, walked through all my options, and helped me decide what was best for me! Amazing service and would definitely recommend to anyone looking for a vehicle!

They take no interest and fail to explain the car problem.

Great! Lou is the best salesman. He makes sure your comfortable with your decision and goes above and beyond.

My experience was excellent at Vandergriff Hyundai. Very professional and answered all my questions.
Work was done in a timely manner. Tim was knowledgeable and pleasant to work with.

Jeffrey Carrington, great salesman! Patient, honest and very helpful. Makes you feel very comfortable with your purchase. Thanks

I always enjoy going to Vandergriff the staff treat you like you are the most important in the building. The staff is super helpful and they take to the to explain each repair and a problem that might happen in the future. The word I can use for Vandergriff is OUTSTANDING

Misleading their customers in finance office and they added another money to the contract without explain it.I advise any one don't go there

My lady had her engine lock up and brought the car in. They worked with her to get to the root of the problem with the outcome being they would fix and replace the problem at no expense to us as well as giving her a vehicle she could borrow until the work is completed.

Not saying this will happen for everyone, but the overall experience so far has been nothing less than excellent.

She is feeling a bit spoiled driving around a 2020 Sonata for the time being.

Had a great experience from start to finish -I would highly recommend this service center to anyone.

Andrew did a great job helping us get into the perfect car! Will definitely be a returning customer!

Took my sons car in for the first time today. Cody was kind and efficient and took time to explain the service to be performed at 30K miles as well as optional items. I m very pleased with the experience.

Excellent service. My Elantra had a recall so went there to fix it. The staff was very helpful and resolved the issue on time. Keith (service advisor) helped me a lot. If you go there ask for him and he will take care of you. I am definitely buying my next Hyundai from Vandergriff.

The sales experience was acceptable and price was very competitive. Patrick and Jason were great to work with and I appreciate their efforts. However, upon arrival with an agreed upon price in hand, I waited nearly an hour to get through sales and 2.5 hours to get through finance. I was not happy about waiting nearly 4 hours to close a deal that should have taken a few minutes to wrap up. Overall I am happy with the purchase but seriously, all of the duplication of efforts and information is a huge waste of time. All of this information could have been gathered online ahead if time so you can come in and sign... If you want happy customers, don't waste their time... Again, my sale people did a great job and I would buy from them again. Maybe it's time to take a page from the Carvana playbook and streamline everything into an online process... Just saying!

My experience here was amazing, Mr. Lopez made me feel welcome as soon as I got there. He made buying my first car a fast and easy experience, I would definitely recommend anyone to come and buy a car here!

Our experience was excellent. Evan did an excellent job of making sure we got exactly what I wanted out of my first car! Management was great about making sure any concerns on the car were fixed before he handed it over to us!

I had a payment range I needed to be in and they worked hard and got me there.

The salesman was very helpful, not rushing the sale and polite, experience was an overall success!

Great dealership and Jared camp made my visit quick and painless.

I asked for an OTD price quote prior to me coming to the dealership because I live 75 miles away. Was given a good price. It was type on their official price quote letterhead, sent from the Internet Sales manager. Then I was told they could not honor that price. They said the best they could do was 1k more than I was qoted. I had multiple emails stating the price we agreed on and the quotes of it all. So they officially lost a customer, lost a sale, and wasted my time an fuel for nothing. They say their rated #1 dealership in the area. I guess that's rating is for the #1 worst. Watch out for the price swaps clearly they lead me on to get me there thinking I would buy anyways. I took my business elsewhere, you should also consider doing that.

Second time we have come to Cesar to get a car and he is so great with us. He makes the car searching and buying experience so easy and fast! We will be back again!

Excellent sales staff. Purchase process was smooth once we agreed on a price. Dealer does add window tinting, upholstery protection, etc. to the car, which will add to the cost. Would buy another car here in the future.

I love my new Veloster! Everyone here was exteremely nice and welcoming. Fernando listened to the problems I had the last time I purchased a car and made sure I wouldn't have those issues this time around. When the car I wanted was out of my price range, they worked with me to figure out where we could make up the difference and made it work so that I could leave with my car that night. Overall, great experience.

Travis Benn was a fabulous salesman. Very knowledgeable on the cars shown to me. Answered every question without hesitation, and provided additional information and options. I will refer others to Vandergriff and to ask for Travis.

The staff is always helpful and willing to go the extra mile. I'm hopeful that in the future they will go back to washing the cars after service. The coupon issued for a free car wash at another place is a little deceiving because the coupon is only good for the bare minimum.

Mo Awadi service was excellent and the whole team was very profesional.

We purchased our sons first car from here on Sat. Signed the paper work but they agreed to fix a few cosmetic issues ( wrote that into the contract ). They called today ( tues ) and said its all ready. We drove out there and nothing had been fixed. The manager said they decided they would lose money if they fixed it so they would not honor the contract and we had to buy it as is. We of course said no, they broke the contract so we would not be paying for this. Horrible customer service. He was very rude. Our sales guy Hector just walked off and went to a back room. We will never use Vandergriff after their attitudes and not honoring their own signed contract.

Zero stars. BUY AT YOUR PERIL. READ ON.Buying experience was OK. Finance was a little lost. Had to go back twice to sign papers. BIGGEST ISSUE-Service department. They don't do all the work even with the simple oil changes. We had an AC issue and transmission issue with our Hyundai Tuscon. They kept the car for a week, said they could not find either problem but would get us a service car to look at it further. Would contact us with the car. Never did. We called back in a month and a half. They took the car. Gave us a loaner. Then they had the car for two months. Only communication was when we called them. At one point they said they would overnight a part to fix the AC. A part that a google search could have told you was the problem. No communication for two weeks even though they said they would call back. Turns out that part sat for two weeks before we showed up to complain and try to get our car. When we got our car back, nothing done for transmission. The light came on for the engine.
Currently the car is back for this issue, they said they would update me on MOnday. They didn't call. I called and took me over an hour to get a hold of somebody for answers. They said they would call me the next morning with an update on the next step. NO call. I called them and they are working on it. Buy from them at your own peril.

Service department is horrible. I wanted one service done that was $179.99 and I had a 10% off coupon. They had my car ready at the time promised (only redeeming point of this whole thing) and when I went to pick up my car, I waited 20 minutes before anyone would help me. My service guy finally came and the service was $186-something (before discount and taxes). I looked at him and said that it was supposed to be $179.99 before discount and taxes as their website advertises. He looked at me and went "yeah we need to change that." I just looked back at him. He eventually said he would go fix it, but acted like I was a huge inconvenience to him. I waited another 20 minutes for finance to fix it (apparently $179.99 - 10% + taxes is complicated math). The total (after discount and taxes and everything) ended up being $179.99. They had a mysterious fee called "miscellaneous fees" on my bill which probably made up for the reduction I pressed them for.

It seems like they make every effort to take advantage of you. Why can't they just honor the prices they lost on their own website? I also love how the "owner" only responds to positive reviews. What a joke! Go anywhere else.

Update: a few days later I got a survey link (which I filled out) and an email saying if my service was anything but "excellent" to call and talk to the Service Director, Scott Schroeder. I called a few days ago, left a voicemail and, of course, my call has not been returned.

D was amazing and very informative! Very personable and ingaging. Pleased with how we were treated and taken care of. Thank you for putting me in a safe car!

I worked with Olivia and she answered all of my questions and made it a great experience! Thanks so much for y'alls help!

Very good experience. No nonsense once we had
An understanding. I will buy there again and best
Of all I will tell all my friends
Thanks

Friendly staff didn't waste time. Got what we wanted.

Great value in our purchase of a 2016 Tucson, but the service after the sale is a joke. They nickel and dime us for everything and our "extended warranty" seems to never cover any components that need serviced. Don't buy here go to another Hyundai dealership that treats their customers right.

Staff was courteous and competent. My service technician (Anibal) was very knowledgable and took time to answer all my questions.

Laylon, Patricia & Trish are absolutely fabulous! Kudos to the three of them. I also being a customer service manager know the do's and don't's of how to treat a customer. And they definitely went above & beyond the call of duty. This dynamic trio should be recognized for providing such outstanding customer service and genuine at that. Many thanks to the three of them. Keep up the good work.

I bought a Hyundai Elantra at Clay Cooley Hyundai in Rockwall. Signed a 4-year contract for complimentary oil changes and showed it to the attendant. She said they couldn t accept it, even though the Hyundai in Rockwall said I could get the complimentary service anywhere. Well Vandergriff, you just lost a customer for life...over an oil change. I will be sure to let as many people as I can know of this experience as well. No need to respond or apologize either.

Good experience buying a new Santa Fe thanks to Kenny and Manny. Completed process easily through email and phone calls. Car was delivered to our residence in north Dallas.

They tried to sell add-ons, etc., but were not pushy. All my questions were answered quickly and clearly.

Keep it up fellas!

Went in for an oil change, it was quick. Can't ask for more.

I m overall satisfied with the service provided. The only thing that I would say that I didn t like was the miscommunication between the service and parts managers. But happy with the completed job.

They list a price online for a car, but then try every which way to trick you into paying much more. False advertising.