Amanda sneed

Review of Vandergriff Hyundai

*Update* since writing my original review, managem...

*Update* since writing my original review, management at Vandergriff Hyundai has reached out to me in attempts to improve my experience, by honoring the originally posted online price for the vehicle, and redoing the contact for my vehicle purchase. While it does not negate the entire experience, it is helpful that someone cared enough to make amends. I had already paid my money and signed the contract, so they certainly weren't obligated to rectify the situation. A bit surprising from such a large corporate entity. *End Update*

Horrible car buying experience! First time purchasing a vehicle, so I'm inexperienced with the process, but there is no way any buying experience should be this bad. We where hit with a surprise $3,000 "conditioning fee" after agreeing to purchase the vehicle at the online listed price. This "conditioning fee" was supposed to cover the cost of a thorough cleaning of the vehicle, and some restoration to it. In my opinion this "fee" is a way to try and take advantage of customers and charge more money since you'd expect a reputable dealership to offer a car that has had some conditioning. Their online advertised price was a complete joke because they had no intention on selling the vehicle at the advertised price. When questioned about this we were told " other dealerships do this too," as if to justify the decite. Prior to showing up, we asked about the time line of the purchasing process so we'd know what to expect, and where told it would take 1 hour or less. It turned into a 3.5 hour ordeal, that I wish they would have been upfront about so we could leave our 3 small children at home. Overall the experience left a bad taste in my mouth. We ended up purchasing the vehicle because frankly I'm tired. The entire process has drained me, and it overall wasn't the worst price in the world. I would never do business here again, nor would I recommend this place to others. I attached pics of what the state of the vehicle was in after "conditioning" (which took an entire week by the way!)