robert speer

Review of Vandergriff Hyundai

Hello and I don't know how much people pay attenti...

Hello and I don't know how much people pay attention to these reviews but i wanted to give my 2 cents on this.

I bought my car from Vandrgriff Hyundai and I bought it about 3.5 years ago. The car is great and the sales rep I had was very good.

However, I went to take my car in for a recall to the dealership because Hyundai alerted it's car owners of a very dangerous issue with their engine. When I got to the service center a worker named Mercedes attended me and I mentioned to her that I had a check engine light on my car. She told me that the dealership could do a diagnostic check to see what the error code is. She told me the cost for the diagnostic check was $150 which is waaaay too much for a diagnostic check. I can get that done at AutoZone or Pep Boys for free or with my Bluetooth OBD2 sensor. She mentioned to me that if there is anything wrong with the car that the "$150 can go toward the repair" which made sense to me so I agreed.

The next day Mercedes calls me and mentions to me that my car needed a fuel saver package and new spark plugs. When I brought up the $150 deduction to the price she mentions that the deduction is a waive for the diagnostic check?? I tried to explain this to her but she was extremely rude by speaking over me and not letting me talk. I told her that she didn't communicate that with me before hand and was trying to tell her that she should have told me it that the deduction should have been described as a waive of the diagnostic fee but she literally wouldn't let me talk. I will be sharing the conversation and my experience with Hyundai's official company.

Today I went to pick up my car and it was very frustrating being inside the service office there. Covid-19 protocols were not being followed. That same employee was literally within one foot of me and people were all clustered together. Additionally, I saw a couple of employees without their masks put on correctly. I know it's a small space but there is plenty of room in other spaces. I am appalled by their service department. I am going to forever tell all of my friends to never but from any Vandrgriff dealership and especially from that Vandrgriff Hyundai. I have owned Toyotas and Chevrolet's from other dealerships and they have always been very honest and upfront with me but this service center has been the absolute worst.