I sincerely appreciate the consistent professionalism and level of care that I receive from Anibal and the service team. I drive an hour each way to come to Vandergriff Hyundai for the exceptional service and reliability of the repairs and services that need to be performed to keep my vehicles in top condition.
Fernando was great and kept informed along the way!! Service Center ladies were great too!!
I had a good experience from the time I walked in with everybody that I dealt with. Great customer service.
Jason is the man! Does whatever it takes to make a customer happy. Even if it means coming in on his day off!
Very professional, excellent pricing and would definitely recommend.
Cody was my service advisor and he was awesome! Helped me use my coupon for my oil change. I had some hot coffee (a fresh pot was made for me) and free water. Definitely coming back for the new Palisade real soon! Great service.. Thx
100% amazing. I Am so happy that I chose Vandergriff Hyundai in Arlington. The associates are A1 and their huge selection of cars can t be beat. 100% will buy from them again
Great service. Very communicative. Fernando treated me like I was family and it is greatly appreciated!
Be careful when negotiating with this people , read the documents before signing it, can t trust them, I Bought a 2014 GMC Sierra with 83000 miles after one week I have to take it to GMC shop, what a rip off
I had a great experience with Patrick Rushing helping me to buy my first car out of college. He answered all of my questions and provided a great overview of the process to ease my nerves. Thank you!
great experience!!! very helpful, ask for Jeff Carrington
I was very pleased with the treatment I received at Vandergriff Hyundai. Lou, Fernando, Chris and Darius were all a pleasure to work with and very patient with me while I found the car that was just what I wanted. Would highly recommend!
Went in to "just look" but got such a great deal I couldn't pass it up. Lou was such a great help and provided me with the best service during my car search. I highly recommend this dealership and I recommend Lou if you want the best deal.
I recently purchased a vehicle and my oh my, I have to say. I had a great exeperience with the staff, and to be more specific, Mo. He was honest and right to the point. 5 stars forsure, well recomended.
My 6th service here over the last 3 years. Serviced my Ford SUV and sedan. Afraid to go back.
No surprise, vehicles are marked above fair purchase price. In the hopes that some idiot will come in and pay sticker price. It happens often enough. When we suggested that the cost to fix basic safety concerns be deducted from the purchase price, the manager countered with the sticker price. No attempt to account for the actual condition of the vehicle. He said he had put money into the vehicle which is not my concern...if they need to put money into a vehicle to make it functional that is something that occurs before and independently of my negotiations. I was so stunned when instead of actually making a counter offer he just quoted me sticker price and said he would probably have to just sell it at a loss at auction in a week or two we said 'Thanks anyway' and left. When the manager is acknowledging that he will have to sell the vehicle at a loss at auction, as opposed to a customer making a fair offer it was clear they were just awful. There are so many dealerships, so many cars, so many decent places to shop out there, it's not worth it to even waste your time here. Always remember, if a sales person puts you in a position you don't like, shake off the feeling that you're going to miss out on a deal. There are hundreds of deals every day...but car salesmen are trained to make every car seem like the one you can't let get away. We walked away from this one and I am glad we did.
We were greeted and given great details and help as we looked at different cars. Cesar was friendly, informative, and helpful to us.
The best car buying experience I ve ever had! Mike Mullens knows what he s doing and he definitely gets the best deal possible! I would definitely recommend everyone to go see him! I was in and out in no time and I absolutely love my new car!! Thanks mike!
I went in looking to upgrade my Elantra to newer version with less mileage. After speaking with Lou, he was able to get me into a 2016 Sonata for nearly the same cost of a 2017 Elantra. He was very patient with me during the negotiation process and helped get me to a price that I could live with. Overall, it was a long day but all worth it in the end!
The team at Vandergriff Hyundai were incredible. Especially Jason and Darius. They made my first car buying experience easy, quick and enjoyable.
I was in search for a vehicle knowing what price I wanted. Initially I called In and spoke with a sales man who couldn t get the vehicle I wanted at the price I wanted and left it at that. A day later (while I was at other dealerships) someone from the same dealership reached back out to help me even further ! He not only got me a BETTER version of the vehicle but even at the price I wanted ! I must say if you visit here ask for Christian Vang ! He will go ABOVE & BEYOND !!
Byron was great. He answered all of our questions and was very helpful
I took my car in to get the oil changed and tires rotated, AJ was really nice and even offered to take me to work so I wouldn't have to wait there, I told him I was off so I didn't mind hanging out in the lounge. He had the oil changed, tires rotated and even washed and vacuumed in no time at all!
He was incredible and super professional
Top of the line salesman and he was never pushy or annoying. He was a wealth of knowledge of the car product and his suggestions were well taken. Furthermore, he closed us out and had a deal for us in less than 90 MINUTES!!!!!!! He is simply the best!
Thank you Ruben Sebastian Gonzalez
Great service on purchasing an used Camaro!
Everyone involved was Fantastic!
Thank you!
Very professiona and courteous. Mo Awadi was wonderful. He listened to our specific needs and delivered us to the SUV we drove home with. Absolutely no pressure, just great service and helpful feedback on realistic results with our downpayment and credit. Would recommend.
Loved the experience of buying a car here. Working with Sales person Suleman Azam was one of the most pleasant experiences I have had in my car hunt. He was very patient, respectful and understanding of the customer requirements. The dealership made a 2016 yr old car brand new. Overall, very much recommended
Lou was our sale person. He was wonderful and great to speak to. He took his time showing several vehicles. Also giving us several options. It was a outstanding experience, and he went out his way to make us feel like we were his only customers at our appointed time.
Thomas was our financial guy. He was friendly and funny. He broke everything down for new car buyers to understand the financial terms of our agreement.
The service department is excellent. They are quick and do great work. The work is a little pricey, but it's to be expected at a dealership. They took care of my car and it's now in great shape.
Our sales rep Jason Arevalo was very helpful, friendly, and did a fantastic job at meeting all of my own and my sons car buying needs, yes we got two Vandergriff Hyundai is the place to go!! And Jason is the man to go to!!
I went in today for oil change, tire rotation & recall. All was done in a timely manner along with recommendations for additional work. Very satisfied!!
Tony Tony Tony what great customer service and very professional. Back and forth we went but he was able to pull through on a deal we couldn't resist. Most dealerships would have gave up but he was persistent and wanted to make us happy. BIG SHOUT OUT TO TONY TORRES AND THE HYUNDAI TEAM!!!!!!!!
I brought my car today for a 30,000 mile service that should not take more than 3hs according to rep and stayed here for 5hs. Not retuning.
Ask for Jeff Carrington when you arrive. He helped me get the best deal and was very knowledgeable about the vehicles. All around great guy! Very honest and trustworthy guy!
I am not a fan of the dealership. I would not even recommend the dealership to my worst enemy. I was highly upset that my mother-in-love was sold a car that was not serviced or properly inspected before leaving the lot. She had to use a rental for two weeks and fight to havr the car serviced at no cost, at least she was in her 30 days. They asked for the rental to be filled and return at its proper condition, but when we recieved the original car back it was dusty and not filled, I guess it was serviced to the best of their abilities. Still not satisfied.
This was the easiest car buying experience I have ever had. Bernardo was great. So very knowledgeable and helpful. Would definitely recommend Vandergriff Hundai to all my friends. Thank ya'll so much. I love my Elantra.
Manny was my salesman. I think he did an excellent job. If I could give more stars, I def would. He went above and beyond to get me approved. It was the fastest and easiest car buying experience I have ever had. I never left my house and the approval was fast and easy. I would recommend anybody looking for a car go see Manny and Hector.
Andy Johnson in new car sales is awesome! He's kind, considerate, and quick to respond to emails. He answered all of my questions accurately and with a succinct sense of confidence. I appreciate his time and service though this process.
My sales lady that sold me my suv was very professional, patient and extremely helpful. I highly recommend her, so ask for Audrey, she ROCKs! The manager and finance person were exceptional as well. Best car buying experience I have had yet!
I have had nothing but excellent experiences with this dealership!
My salesman Byron was very knowledgeable and thorough in his explanation concerning the SUV I was interested in. He showed a lot of patience in dealing with me. The finance manager presented the options available to me concerning the purchase of the SUV. I was very pleased with my experience.
Antonio was awesome. Worked with me to get to a payment I could afford for a new 2016 hyundai tucson and offered me an amazing trade in value for my 2011 hyundai tucson! Outstanding service and very friendly!
Just purchased a preowned Mazda 6 at Vandergriff Hyundai. I sent an email on Sunday to arrange an appointment for a test drive on Monday. They were very, very attentive! Kirby did a great job taking us through the sales process once we made our decision. Was a little disappointed the service team missed several items getting the car prepped for us to take home. They have agreed to make the necessary repairs though so I would definitely recommend this dealership!
I had issues with my car so I took it and went for only one issue. They contacted me about 2 days later and actually informed me about the other issues I had with my car. Thanks to them I was able to get certain issues fixed that day and pick it up within an hour. They gave me a rental with no charge and where so nice and friendly. They also had great communication and updated me on my car day by day! They didn t take long either. They serviced my car within a good time frame and I feel as if I m driving a new car! I would definitely recommend this dealership. Possibly might be coming back in a few months to get a new car!!
Service is great. Alan is super at customer service
Fernando B. is AWESOME!!! He takes care of his customers.
Super friendly and helpful. They always go above and beyond so I really appreciate the level of attention you bring everytime I go for services or anything else. Thank you all!!
Luis has sold my parents two cars now and the experience has always been great. If you guys are on the fence about a vehicle come find mr Lopez he is always a pleasure to work with
The young lady in service who assisted was very professional and attentive to all my questions and needs. The service itself was completed in less than an hour and allowed me to enjoy my day. Great job and mad props to the Service team today. They we're on point.
Vandergriff Hyundai is awesome. They really care about their customers. Treat everyone like family
Pleasantly surprised these last couple of visit customer service and courtesy was on point and social distancing. Be back soon. You guys still owe me a detail.
We just bought a car from Andy. He was super knowledgeable and tried to help us in any way possible. Would definitely consider buying from this location again if Andy is available.
Exceptional customer service at its best. She not only has a beautiful smile but a beautiful personality and extraordinary knowledge of the product to match. If you're looking for a wonderful car being sold by a wonderful person that will take the time to listen to your needs, wants and desires, Maletta is the person to ask for hands down.
Jason Carnage and the crew at Vandergriff did a amazing job taking care of my Aunt. They weren't high pressure like a lot of dealerships are, Jason helped her find the right one, and helped her get a great deal. Thanks Jason I'll be happy refer some more friends.
Cris blanco and Cris P were helpful during the whole process, and showed the epitome of professionalism.
Our salesperson, Jason, was very easy going and personable. It made the process very relaxed and we were so comfortable. He made sure to stay and help me swap out my belongings even though it was so cold outside. He was very easy to talk to and sat with me while I waited on financing. One of the best salespersons I've ever dealt with!
Love there customer service !!! Johnathan is always my service advisor , he detailed info me about any details I have about my car
My entire experience with this dealership was outstanding!!!. The entire staff was extremely polite and very professional. My sales person was Luis Lopez. The guy is class A. He made the PIA process of looking for another vehicle very pleasant, answered all my questions and did everything possible to make the experience a breeze. My next vehicle with no doubt will be purchased at this dealer. 5 stars all around.
My experience was pretty bad from the beginning. I had 1 rep helping me out and they swapped him for another rep because they said i would feel more comfortable with a spanish speaking rep. I am fluent in english to begin with. Spanish isn t my first language. Plus the girl that was helping me didn t know much about the 2 cars she showed me and her spanish was decent. I told them I already had financing and was paying part in cash too, but they kept going back and foward for a good hour or so. The car they were selling me they were already taking it to some auctions from what they told me before i got there and they did bring it back for me. When I rejected the $400 window tint the girl was trying to sell me on, along with the oil change and recondition paint which the top roof wasnt in the greatest shape all for $3000 something dollars she got really upset and acted unprofessional.
She still had the nerve to call me the next day to do her follow up. I rather go next door to the Honda dealer where they really do know how to treat customers.
Excellent attention from Mr. Hugo, the seller who attended us very grateful, attended us very well, very attentive, patiently explained to us all that it was a pleasure to make deals with Mr. Hugo, the manayer who attended us
Always a great experience, great people and service
Salesman Scott was nice and he followed up when they got more cars in inventory.
Took my car in on a Monday 7/31 for a state inspection and told services advisor to contact me in case there was something to be done on car car was in services for seven days straight never received a call about the status of my car when I would call I was told they will call me back never heard from them finally on Monday 8/7 decided to stop by and check on my car since they weren't responding to my calls came to find out that day my car was sitting there all that time and nothing was done! Thank you very much for wasting my time also for leaving me carless for days. Service advisor excuse was I was on vacation like if that matter. I definitely will not be coming back it doesn't matter if I have to drive far to another dealership
Our experience with Vandergriff was so pleasant! I had called to ask about a particular Sonata that I was interested in, and Hector had given us all the information we needed up front. We literally just came in and made sure that the vehicle was exactly what we wanted and then next thing we know we are signing up! Quickest purchase we've ever made. Definitely one of the easiest. Thank you so much Hector, and the Vandergriff staff. You guys are awesome!
I came to DFW from Oklahoma to see a specific car at another dealership. On my way there, they sold it. So, I went to Vandergriff Hyundai because they had a similar car. Victor was a nice sales person. Easy to work with. They initially told me the price was higher than the listed price displayed online, but they came back down once I started to walk out. After being approved for a loan, I went to speak with the finance manager. I wanted a warranty, since we want to keep this vehicle for a while. Boy, I didn't know how expensive warranties can be! It was clear we couldn't get the car and the warranty, so I decided to not buy the car. We couldn't afford the payment with the expensive warranty. Before I could leave, the manager came over and offered a FREE warranty! Wow, that was unexpected.
Thanks to Vandergriff and that manager for not letting me walk away without making that sale. Not only did I get a car at lower than it's actual value by walking away from the table the first time, but I got a free warranty by walking away from the financing room! I wonder if they'll do this for everyone?
Please people stay away from these dealership/services center, poor management, unprofessional staff, bad customer service above all, they over charge you for there product and service. My friend s and i had a terrible experience with them. They show no sense of remorse even after the whole thing. All they care about is money.
They were very courteous and made the visit enjoyable.
My service provider took care of my needs and concerns.
Great customer service and overall a great experience. This was my first oil change since I moved here from Georgia. I am very satisfied.
Gabriel Montreal was amazing, went way beyond above and beyond to answer all of my question and get me in the perfect car. Everyone I talked to made me feel comfortable and answered all of my questions, even the stupid ones, this was an amazing experience.
Just bought a Palisade from Byron, Mike (Sales Director) and Darius (Business Manager). Terrific experience with all three of them. And couldn't be happier with the SUV.
Kirby Collins was a great salesperson. He was professional, patient, and able to answer everyone of my many questions!
Everything was done in a timely manner, I was able to get back to work. Anthony was very nice and considerate.
Was not happy with the way they use a different sale price number to get customers in the door. Be aware of the additional fees they charge you.
I would like to uplift Danielle Sneed for her excellent customer service skills! Danielle goes above and beyond the call of duty for customers! Great work, young lady! Don't change a thing!
Great people, great salesman. Very happy with my purchase.
I came in here in a tough situation, I left with a great deal! Met with Phillip for My test drive of the Veloster N and He was very confident we could make it happen. The deal only took a few hours including My test drive. Kenny was great as well getting the car set up and Darius made the deal happen, saved me a ton of money! Overall great experience and great service. Highly recommend.
Alex was a great help in this car buying process. She was personable and professional and the entire process was one that was not pushy or salesy . Overall, this was a great experience and glad that I was in and out so quickly.
just got my car serviced at vandergriff Hyundai . Fernando my adviser was absolutely amazing he kept me up to date on the whole process and got all my repairs done in a quick timely manner. Definitely my new home store
Jason Carnage was amazing, I was really treated well! I highly recommend working with him
Do not buy or get your vehicle serviced at Vandergriff Hyundai in Arlington. Subpar vehicles, mediocre service, extremely long service times and th service manager Leylan Tucker is a bold face liar and extremely rude. I bought my Hyundai Santa Fe from Vandergriff Hyundai in Nov 2017 in less than (May 2018) 6 months my engine went completely out. I was stranded on the highway with an infant i called my insurance and had the car towed to them. I missed days of work because they didnt have any loaners. It took weeks for anyone to tell me what was going on with my car. I was told that the engine had been recalled after waiting more weeks literally over a month at this point i was told that my car no longer qualified for the recall and they would go through my warranty that i purchased there. Literally another month went by the only contact i recieved is when i called them. I was informed that they didnt have any engines and had to ship one from overseas. During this time i recieved numerous high mileage loaners which i had to inconveniently return at 1 point they gave me an accent mind you i have an SUV which i need for the space to work. Every time i went to get a new loaner the receptionist were extremely rude and less than helpful like i was inconviencing them. When i finally got my car back in July i had it for about a week qhen the check engine light came on. Really i just waited 3 months for a new motor... i sent the car back also i had an issue with my wheel making a funny noise which I had to constantly remind them of because apparently that wasnt an important enough issue for them to address. I was running pretty hot and requested to speak to a manager. I explained the situation and how being without my car made it impossible for me to go to a funeral in Louisiana because of the mileage restrictions on the loaners and how i wasnt able to get intouch with my service guy Keith. He lied to me and told me Keith was also at a funeral when i went in for one of my numerous loaner changes i saw Keith and apologized to him for his loss and he didnt know what i was talking about he said he went to a family reunion. Wow how manipulative to lie to me. I mentioned the tire issue and he tells me hes going to replace all 4 of my tires. Fast forward its now September i just came back from vacation and im like hey is my car ready and i was informed they needed more time. On sept 25 10 days later he says ok your car is ready im like hey i need a day im at work i cant leave i call him and ask about the car he says im good to go i ask about the tires and he says he has no idea what im talking about..... Really i told him what the guy said she says he'll get back to me. Of course no one calls i have to call them. Then he gets the service manager on the line and he says he doesnt remember and then implies that i refused to retun the loaner. He states we just want our car back. The irony!!! I request the general manager to call me i will update any changes. Im also reporting to BBB. This is not how you treat customers. Dont end up like me dont buy here or service here
GODSPEED if you already did.
I think I am being generous by giving them one star. Today, I went in to purchase a vehicle with my husband and we had every intention of purchasing a vehicle, because we sold our other one. When we got there we began working with Eric and then he stated that he had another client coming in so Saul would be helping us. This was completely fine with me, and Saul helped us, but as soon as we began looking at the vehicle he also told us that he would not be able to assist us, because another client was coming in. We were then handed off to Victor who assisted us and we were able to test drive the car.
I did not appreciate being passed around and it really tainted the experience for me. I understand that you might have another customer, however, we should have been given priority. The culture around the car buying experience Vandergriff Hyundai needs Tom be evaluated.
My husband and I happily walked away and purchased the same vehicle somewhere else!
Thank you!
This was my second car buying experience at Vandergriff Hyundai with Lou M and it was awesome! Car buying is a stressful experience and I am always worried I'm going to encounter the extra pressure to buy from my salesman. However, Lou M did not pressure me into buying. He is professional, helpful, and friendly. He was extremely helpful through the entire process from the test drive, to explaining all of the features of my Hyundai Elantra, to providing snacks and drinks while I was waiting. I will definitely be coming back to Vandergriff Hyundai and Lou M when it is time for me to purchase a new car. In the mean time, I will recommend Lou M and Vandergriff Hyundai to all of my family and friends.
Vandergriff advertised a vehicle I wanted for a dirt cheap price, which I drove three and half hours to test drive. When I arrived I was told that it was a wholesale vehicle and the young salesman said he really didn t know what that meant. After we sent him to find out what that meant, he said it was on the lot, but it hadn t been looked at by the mechanics yet or check for emissions. It was on the lot for at least a week before we drove in. How long does it take for your mechanics to check over a vehicle!? I feel like I was reeled in, why advertise something you won t even sale? Furthermore we test drove a vehicle that had been checked over by their mechanics. It had a rats nest on the engine and an oil leak, noticed immediately by my husband with a flashlight. Mechanics didn t catch that? The salesman was cocky, yet didn t know his inventory or many details about the vehicle that we did drive. Needless to say, I will not be back. I hope this review helps anyone shopping from a distance.
vandergriffhyundai.com
