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Heelswithcurves

4 years ago

I think I am being generous by giving them one sta...

I think I am being generous by giving them one star. Today, I went in to purchase a vehicle with my husband and we had every intention of purchasing a vehicle, because we sold our other one. When we got there we began working with Eric and then he stated that he had another client coming in so Saul would be helping us. This was completely fine with me, and Saul helped us, but as soon as we began looking at the vehicle he also told us that he would not be able to assist us, because another client was coming in. We were then handed off to Victor who assisted us and we were able to test drive the car.
I did not appreciate being passed around and it really tainted the experience for me. I understand that you might have another customer, however, we should have been given priority. The culture around the car buying experience Vandergriff Hyundai needs Tom be evaluated.
My husband and I happily walked away and purchased the same vehicle somewhere else!
Thank you!

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