Elle Williams

Review of Vandergriff Hyundai

Do not buy or get your vehicle serviced at Vanderg...

Do not buy or get your vehicle serviced at Vandergriff Hyundai in Arlington. Subpar vehicles, mediocre service, extremely long service times and th service manager Leylan Tucker is a bold face liar and extremely rude. I bought my Hyundai Santa Fe from Vandergriff Hyundai in Nov 2017 in less than (May 2018) 6 months my engine went completely out. I was stranded on the highway with an infant i called my insurance and had the car towed to them. I missed days of work because they didnt have any loaners. It took weeks for anyone to tell me what was going on with my car. I was told that the engine had been recalled after waiting more weeks literally over a month at this point i was told that my car no longer qualified for the recall and they would go through my warranty that i purchased there. Literally another month went by the only contact i recieved is when i called them. I was informed that they didnt have any engines and had to ship one from overseas. During this time i recieved numerous high mileage loaners which i had to inconveniently return at 1 point they gave me an accent mind you i have an SUV which i need for the space to work. Every time i went to get a new loaner the receptionist were extremely rude and less than helpful like i was inconviencing them. When i finally got my car back in July i had it for about a week qhen the check engine light came on. Really i just waited 3 months for a new motor... i sent the car back also i had an issue with my wheel making a funny noise which I had to constantly remind them of because apparently that wasnt an important enough issue for them to address. I was running pretty hot and requested to speak to a manager. I explained the situation and how being without my car made it impossible for me to go to a funeral in Louisiana because of the mileage restrictions on the loaners and how i wasnt able to get intouch with my service guy Keith. He lied to me and told me Keith was also at a funeral when i went in for one of my numerous loaner changes i saw Keith and apologized to him for his loss and he didnt know what i was talking about he said he went to a family reunion. Wow how manipulative to lie to me. I mentioned the tire issue and he tells me hes going to replace all 4 of my tires. Fast forward its now September i just came back from vacation and im like hey is my car ready and i was informed they needed more time. On sept 25 10 days later he says ok your car is ready im like hey i need a day im at work i cant leave i call him and ask about the car he says im good to go i ask about the tires and he says he has no idea what im talking about..... Really i told him what the guy said she says he'll get back to me. Of course no one calls i have to call them. Then he gets the service manager on the line and he says he doesnt remember and then implies that i refused to retun the loaner. He states we just want our car back. The irony!!! I request the general manager to call me i will update any changes. Im also reporting to BBB. This is not how you treat customers. Dont end up like me dont buy here or service here
GODSPEED if you already did.