This hospital needs to be shut down. One of the worst places to ever have visited.
Visited here with my wife. The staff are rude, inattentive, and without any regard for human compassion - aside from the nurses being devoid of any general medical knowledge.
Beware - if you are or appear to be of Indian descent, to be treated as you are apparently an animal.
I have worked in healthcare for just under 20 years, so I expect a lot from healthcare facilities/providers. I am VERY impressed with the service that was provided in the ER, this past weekend. Everyone was very friendly and did not make me feel as if I was a burden, explained everything thoroughly and did not make me feel rushed. This was my first ever ER visit and my anxiety level was through the roof, but I have to give a shout-out to RNs Nick and Jen in the ED. The were very personable and made me feel at ease--also, Dr. Park and the ladies in CT.
Kudos UMUCMC--keep providing great service!
Every one did their best to make me feel at home i recommend UM Upper Chesapeake hospital to anyone with a serious medical emergency, my condition was a heart attack they saved my life, I'm very grateful thank you staff and doctors you are number one Nuff SAID sincerely yours Donald Roland Wilson
DO NOT GO TO THIS HOSPITAL! This is the WORST hospital I've ever been to. My son was admitted because of his asthma and he was having respiratory distress. Once the doctor finished giving him his treatments I told them I had a nebulizer at home and was able to continue giving him his treatments. This was not good enough for them. They told me I could not leave with my son, unlawfully held me hostage and called the police to prevent me from leaving. This is because I made the decision I felt was best for my son which I was in my right to do.I'd advise you to choose another hospital.
As a young teenager witness my father go through a vegetative state, I can only give 3 stars. The first doctor in the ER was terrible, but as soon as we went to the ICU, everyone there answered our questions in a timely fashion, the attention to my father was great and my two nurses Mike and Vikie were extremely helpful and attentive.
I had a very good experience in the ER. I had a stomach virus and was in terrible pain and misery. Everyone was so nice and understanding, made me feel much better very quickly. Days later, I called to get a copy of an x-ray and Ann in Imaging was also so nice and helpful. I have been in quite a few hospitals and Upper Chesapeake was right up there with the best.
If I had to have an accident anywhere in the world, I'm so glad it was near this hospital. Every single nurse, doctor, tech, and random person I met there was kind, sympathetic, patient, and gentle. The rooms were clean, the bed was comfortable - understand that I was in a lot of pain when I say that. What awed me the most is that the doctors and nurses stay and talk to you for as long as you need - they're not rushing away to the next patient. Enormous thanks to everyone at Upper Chesapeake, especially the ER and IMC.
I just want to thank, as well as extend my heartfelt compliments to all who provided care to me in the ED Wednesday, 11/27. A SPECIAL SHOUT OUT to my nurse Jen...she has a true heart of nursing!!! Keep up the good work!
I thought almost everything about upper chesapeake was perfect. Especially the doctors themselves. Adult AND pediatric. Only hospital we go to and we've been to them all!
When I took my 4yr old daughter (in the middle of a snow storn at night) she was taken care of!
Only person I had an issue with was the ultrasound tech and I didn't realize that until I went to a specialist 2 days later and they looked again. She totally missed the cyst in the right kidney and the stone in the left. However, I went in feeling like death sucking on a life saver and came out feeling way better than ive felt in a year!
Just remember this be 100% honest with them (because most are not), if someone makes u feel uncomfortable, tell them, if you need to be seen sooner than step up and say it every persons case is different and theyre not back theyre playing around. They have to wait for results of certain peoples tests in order to treat them. Thats what takes so long. The results coming back.
Horrible the worst ever...would never go back there again if avoidable...2 times in 1 week i waited over 5 hours for meds when i was having excruciating pains in my stomach unbearable pain ,2 cat scans all kinds of probes...sonagrams...and vag checks...to finally be told i have kidney stones...5/17...8-9 hour visit....5/20/17 another 5 hour wait in the lobby...throwing up, shaking, b/p 187/142...nothing done for 5 HOURS...EVERYONE'S NOT DRUG SEEKING....some ppl have real pain...Im a nurse this was completely unexceptable...for me to suffer for HOURS...in pain...GBMC will get my business from here on out...UPPER CHESAPEAKE YOU SUCK HORRIBLY TO MAKE PPL SUFFER LIKE THAT...just ridiculous and uncalled for i started to lose my composure the pain was so over the top...NEVER AGAIN...
I have never in my life sat in an emergency waiting room for 4 hours with literally only 4 other ppl! As I m in pain these ppl are probably on their social media accounts... totally unacceptable !! If you want to be seen in a timely fashion do not bother coming here!!
They think you are there for drugs if I tell them what med you take. It take the Dr long to come in and check you.
Terrible. Please go somewhere else. I'm lucky me and my child survived. Very incompetent. There are a number of other hospitals in the harford county/Baltimore area - utilize them!
Dont take anyone you care here in not sure they could treat a animal let alone a person. Last night they told my mother they dont treat people for strokes or extremely high blood pressure it takes to long.
Been here three times, twice for myself and once for my child and every time they misdiagnosed basic illnesses. It took them hours (even though it was basically empty)to do this misdiagnosis and EVERY time they provided not only no treatment in site but also no basic care for pain or hydration. They clearly are running an insurance scam by ordering ridiculous tests. Most of my friends take their kids to towson, it is unfortunate that we have no reliable medical care within our community.
Very miserable place. I would rather go to Patient First or suffer before coming to this incompetent dump of a hospital. Try placing a call there and you get nothing but excuses and they go from area to area and disconnect. I was about to vomit there some months ago after I waited for hours on end and the incompetent doctor and his airheaded nurses forgot me and I suffered like crazy, and when I came up to them and told them I was going to nearly pass out and that they forgot me, they told me I was being combative and that they would refuse to help me if I kept being upset. I didn't threaten them - I was only upset they messed up and I had to suffer for it.
Fast forward a few months and I was sick again. If you need help, good luck getting any from the uneducated nurses they have. I was vomiting and had diarrhea all day and asked if they had anything to help me, and they said sure a plain sandwich, and they never shown up with one. They do what they want to, and they routinely blame their failures on the patient. The doctors did treat the symptoms I had, and that's understandable, but they didn't even agree with me when both Patient First and I believed I had a virus. They tried to tell me it was the medicine I was on, and one of these pills I was on for a month and the other three for many years. I would have been better either suffering or going to a clinic and getting less help. This place is slow, the staff are all rude, and if they want to kick me out I'll get sick on their staff and hope they have to go through a nasty experience like I and others have. Once in a while you will get someone that gives a crap about you, but most give the bare minimal and honestly don't even sound like they know what they're going. I've encountered many doctors I respect, but I have a very hard time respecting any of these. I wouldn't let 95% of them handle my cat or dog, much less a human being.
I think the emergency service deserves less than 1 rating considering what they did to my 1 year old son. My wife an I called the emergency for our son, who just turn 1, at 4 am because of vomiting and he could not hold anything in. The emergency person told us to not give him anymore liquid because that could get things worst. So he was very weak and dehydrated by the time we get to the hospital. Two emergency people arrived to pick him up at the house and they did an outstanding job in making sure he is doing fine and have not just acquire a nasty virus that is going around; I can not thank them enough. We arrived at the hospital at 4:30am and they took his vital signs (blood pressure, O2, weight etc). They told us they will provide him a bed when one is available, and that did not happen until 8am in the morning. While we were waiting, he continued vomiting every hour to the point that we decided to give him some water just so he can vomit something since his stomach was empty. Unless someone explain to me, I don't think I will ever understand why it took the hospital so long to find out what is going on with a 1 year old who was brought in at the emergency and continue to vomit every hour (4 times) in front of everyone in the emergency waiting area, all this time on our hands. I mean they did not even find out what was going on with him. There were a total of 6 patient at the time in the emergency waiting area, and my son was the only infant. You would expect, since he was the only infant, that they will at least see him withing 30 minutes. All they were telling us is that they will get to us when they can. The only logical sense I can make out of this mess is that they do not have a pediatrician on duty at night, but even that is not enough. I have been to emergency room with over 40 to 50 patients waiting to be seen, but even those did not take this long. Their response time in this matter, giving all that was happening, is appalling. I could not even start to imagine what my wife was going through.. This was my first time to this hospital, and I pray that it certainly be my last.
We should have read the reviews about the ER, but in an emergency, who does that? Horrible!. 5 hours with heart issue. Haven't seen a doctor yet. Drive to St. Josephs is my advise.
This hospital has a history of nurses and staff not willing to work even in slow times like a sunday. My mother had a cut on her thumb and got to the ER at 1130 and it is now 530 in the evening. No reason to complain to hospital staff as they are as inept as the doctors and nurses. My advise drive 15 min to Franklin Square. The people of Harford county deserve much better.
Er wait time so far has been 6 hours. Doctor came zooming in a few minutes ago and left back out just as quickly. Apparently have to wait for more testing which will probably be another 3 hours. Will never come here again.
This place is TERRIBLE! They do not honor the times the assign appointments. I have been burned 3 times now! It is unbelievable. If you have to go here, I highly suggest you call multiple times a week to ensure your appointments have not been cancelled or changed. Regardless of the doctors office or department, call! I am truly amazing at how in reliable this place is. Especially if you are in the military, like me, and cannot be seen on a military hospital. Just go straight to the emergency room. This place is useless!
UPDATE: I posted the below review of my experience at this hospital several months ago. It was a very negative review, but I feel compelled to modify it. My perception at the time was based on a very emotional response to my daughter's experience without contacting the treating physician to discuss. Shortly after I posted this review, the doctor that treated my daughter read it, connected some dots and contacted me. The phone conversation with her provided me with the closure I needed. She was very upset that she did not make the correct diagnosis, acknowledged that in hindsight she could have done more, but also explained what I really already knew...my daughter's diagnosis was very rare for a child of her age. The most positive outcome of the conversation was her interest in learning about the symptoms following our visit so she could educate herself and keep this on her radar in the future. She also took the information regarding our bill, which I had already disputed, and had our fees waived. I felt it was important to post this update as I think this particular doctor went above and beyond to make the best out of a bad situation. My perception was that she truly does care about her patients and her performance as a doctor. While I wish more had been done and do feel that there were some red flags that should have been addressed, I know everyone makes mistakes.
PREVIOUS REVIEW: I could not have been more disappointed with this hospital. It wasn't what they did, it was what they didn't do, which was take action where it was necessary. I took my two year old daughter to the pediatric emergency based on a reference from Patient First. She had pain in the area of her appendix and was vomiting. Upper Chesapeake did an ultrasound and an X-ray and determined her appendix was fine. However, they noted an enlarged ovary, "the size you would expect to see in a 14 year old girl." Despite extreme pain in that area, they did not believe it was connected. Gave her fluid and naseau medication and sent us home with a stomach virus diagnosis ("because it had been going around"). Two days later, still in pain and vomiting periodically, I called her pediatrician. Was told by the office manager (no medical experiance) that the x-ray results showed severe constipation and the ovary was very abnormal. She recommended I take her to AI Dupont in Delaware. The following evening, which was her third birthday, her ovary and fallopian tube were removed due to ovarian torsion. Had Upper Chesapeake researched or further investigated what they saw, my little girl would not have suffered for two days and her ovary and tube may have been saved. Even worse, the day I called her pediatrician they said that they had not seen any cases of stomach viruses which I confirmed with her daycare as well. Upper Chesapeake also told us to follow up regarding the ovary in 3 to 5 days, which would have been 5 because of a weekend. After two days, there was no blood flow through the ovary which could have lead to more severe problems. They failed to do their job on so many levels. The positive was that when we arrived, they saw us immediately, but that doesn't matter if you don't do your job. But... we got a bill right away and a follow up call within two weeks to make sure we received it! If you live in this area and your child is sick, do not risk taking them to this hospital.
Went there today and all that they did in 4 hrs is take my temp and blood pressure in the Er!!!??? Stay at home you will feel better before you get waited on! 07/12/18.
Great big place but the staff will sometimes forget your there.
My wife has a potentially very serious brain injury and we have been sitting here for 4 HOURS. When did the term EMERGENCY ROOM get forgotten? This is absurd. If something ends up being very wrong, lawsuits are being filed. What a disgrace of a medical facility
This hospital is evil they left me in pain for 6 in a half hours waiting for a ct to come back and the dr didn't even come back in the room and when the nurse did they told me I have a problem with my insides and or in a lot of pain we thought you was just lieing so I wait two more for meds but they never came back so I call and they told me to go to a Gi doc so I said ok I need one and they told me to google one and send me home even knowing that I need a blood bad hospital they don't care about anyone they our evil and are going to kill some one
I am 40 weeks pregnant and after having 2 induced births at 41 and 42 weeks I can't be induced because there is no room for scheduled inductions even though my date has been changed 3 times already? Not to mention that I have been asking to schedule it weeks now since my husband was in an accident and my family came to stay with my other children. And a doctor has already say if I go much longer I will be forced to have a c-section which I was adamant about NOT HAVING. I am currently looking for another hospital that can deliver my child since Upper Chesapeake doesn't seem to care about my birth plan they agreed to or my child.
I delivered my first and only son at Upper Chesapeake. When it was time for me to get my epidural, the anesthesiologist came in and was pacing back and forth like he was looking for something. He then proceeds to tell me that this is his first week there and didn't know where anything was. I dont know about anybody else but if someone is about to put a huge needle into my spine, I don't want to hear that they have only been working a week at that hospital and didn't know where anything was. I should have seen that as a warning because he messed up when trying to insert the needle and had to re-do it.
My son was born at 9pm so I knew that change of shift for the nurses would be soon. I loved the nurses that helped me through the delivery but the night shift nurse was awful! The night shift nurse came in to introduce herself at the start of her shift and I told her that I was very unsure of what I was doing. I wanted to breast feed my son so I asked the nurse if she could help me get my son to latch (I was only 18 and this was my first child) and she replied with "oh you will figure it out" and walked out of my room. This had me very upset! Then the nurse decided to come into my room at 2 am to wake me up and move me to a new room. During the transition she put my catheter bag on my bed. I am a certified nursing assistant so I knew that this was a big no-no! The next morning while in my new room the day shift nurse came in to introduce herself and she was very kind. She lifted my gown to see that the night shift nurse never took out my catheter. She didn't even clean me up after the birth. The day shift nurse was very upset by this.
My son ended up having to go to the nursery because he had pneumonia. I had to go down there every few hours to breast feed and on one occasion I went down there and saw a male intern with his finger in my sons mouth allowing him to suck on it. This made me very uncomfortable. Also while I started to breast feed, the male intern decided to stand there and stare and my son's father had to step in and tell him to leave. This wasn't the nurses in the nurserys fault directly but you would think that they would have stepped in and told their interns what they should and shouldn't be doing.
Last but not least, while my son was being treated for pneumonia the nurses that came in to insert his iv had a hard time finding a vein. She inserted the iv into his arm and thought she had a vein. Soon to find out she was wrong and that she pumped medicine into tissue to where his arm swelled up and turned bright red. She came back and poked his other arm, and both of his feet. She then looks at me after multiple attempts in all four locations, and asks if I want her to try again to which I responded "NO! You need to find another way to administer these medications" She then had the medication put into two shots.
Over all I wouldn't say my stay was awful but it definitely could have been better! I am very aware of how busy a nurse can be but thats not an excuse to neglect care or to be rude to a patient!
I took my son to expresscare on Sunday morning and they sent him over to the emergency room. The wait in the waiting room was long but unfortunately that is to be expected in the hospital. Once we were taken back the nurses and doctors were kind. After many hours of observation my 2 year old was admitted. Once we were taken to his room on the pediatric unit we were greeted with our friendly nurse and tech. There was a doggy blanket and teddy bear waiting on his bed for him. How sweet!! They also had toys!! What a relief. Having a 2 year old locked up in a room for hours is so hard so once those toys came in to play it was such a relief that he had something to play with. I am grateful for the people who donate those gifts for the children. When you have to stay in a hospital its not easy for the child or the parents so those little blankets and bears go a long way. Thank You!!
Horrible! No discipline; doctor assigned refused to make a phone call; test results not entered in chart timely if at all.
Wait time was utterly ridiculous. Triage nurse told us my boyfriend s dog bite was serious and he needed attention immediately....instead we waited for 4+ hours without being seen. I repeatedly asked for a wait time and got no straight response except for being directed toward a screen with estimated wait times. We watched numerous people go in ahead of him that had arrived after us (none of whom seemed in excruciating pain). When I informed them we had been waiting for much longer than the longest expected wait time (232 minutes) and that his pain had worsened to a 9/10, they were once again no help and responded fairly rudely. We left only to go to GMBC the next morning where we were admitted and in a room within 90 minutes. However I do have to admit the facility was very clean.
This hospital has come a long way in patient care satisfaction plus safety. Furthermore, while there are still bad experiences, whenever they do things right they are much better compared to other hospitals. They are better than what it used to be.
They never gave me a prescription or called it in. When I went back in they said they could not help me and I would have to go through the whole process again. Now I'm going to have no way to get my medicine with out paying for another visit. They were rude and unproffessional. Do not go there. They are the worst!
Here in the ER, nutsessnd doctors are great.Though we are from PA, We will need using this hospital for our needs. Great job guys!
I have been waiting in the emergency room for 5 hours. Whats the point of coming here for an emergency if they treat you like a joke. There is other people here who have been waiting longer than me.
I went into the hospital the other day for major leg pain that i have had for three days! They were very prompt on getting me checked and did not waste any time! They checked to make sure I did not have DVT and did my blood work and all in a very fast pace! the nurses and medical staff was excellent and very friendly and made me feel very comfortable! Dr. Barrueto was very kind and listened to everything I had to say! He is very confident and did everything he could to find an answer for my pain! Ive had Dr. Barrueto before and his diagnoses for me has always been right on target! The only think i would suggest though is to have more options as far as medical equipment goes. They should have more abilities to test for certain things like nerve pain and things like that. But other wise great job everyone! Thanks so much for making my visit comfortable!
march 16 2013. early am. went to emergency room with upper respitory infection. waited over six hours just to be called back into ER so i could wait an additional 3 hours. to use the excuse that they were busy is not acceptible, as there were only six other patients who also waited the six miserable hours..there is no 'emergency' in this emergency room. when we finally did get to the exam room, it was creapy quiet....the ER was almost empty...seems that the only explanation was that we as patients were interupting the nursing social time. they all seemed to be quite relaxed ..this was the worst most miserable experience, and only to be topped off by the rude and uncaring staff. someone should, but probably wont look into this miserable place. if the staff is so unhappy and unwilling to help people, maybe its time for a new career..i am a middle aged professional with excellent health insurance..i will tell everyone i come in contact with about my experience..but from the service i received it wont matter. they just dont care..AVOID THIS RUDE AND UNCARING PLACE AT ALL COSTS....
Wonderful staff and very clean hospital, my daughter had a surgery here and I do not have one complaint i would recommend this hospital.
Absolutely the worst hospital in the entire world! They have the most rude uncaring and ignorant staff I've ever seen. Avoid this hospital at all costs!!!!
In 2004 I was seen for lower right quadrant abdominal pain. After testing it was decided by the staff that I had a naturally large appendix and sent me home. A week later I am rushed to st. Agnes after passing out at BWI from stomach pains, and had my appendix removed....
Fast forward to last year when I was seen twice for a rapid heart rate and sky high blood pressure. I could tell that staff thought I was a drug addict and wasn t telling them by the way they continued to ask me if I did drugs. After an overnight stays worth of interrogation, I was discharged with zero findings. Later, I am diagnosed with SVT, an arrhythmia disorder (not by UCH)....
If you have a choice between your local vet and this place, pick the vet.
Found out 3 years ago....I had a Minor Heart attack and Stroke in 2004...That was Diagnosed as SEVERE DEHYDRATION!
GOOD LUCK!
If I was bleeding out...and I could die if I didn't get to a hospital in 10 minutes...and Upper Chesapeake was the only hospital within 10 minutes of me....I'd take my chances and patch it up myself. Seriously..screw this place.
I found this hospital very caring and efficient yesterday and today when I had an iodine radiation test performed as well as when I had my hip replaced in 2011 and again in 2015 when I had a bowl blockage.
I'd rate them 100 percent on their cleanliness, attentiveness, caring, knowledge and performance.
Charlie Baynes
My Emergency room wait was normal ( 1 hour plus) but I was not in pain.I can imagine someone in pain 1 hour feels like forever. Everyone I encountered in my 3 day stay was above and beyond my expectations.
Just waited in the waiting room for 5 hours when it was supposed to be a 2 hour wait.
Staff is very rude , front desk staff is very rude . Under staffed , worst hospital ever
Horrible emergency department.
Staff is extremely rude and the waiting time is ridiculous.
I was just in Upper Chesapeake Hospital of Bel Air. I went in to the er on July 28, 2019 at about 3:30 pm. The people in the er treated me with the upmost respect.
I was admitted & sent to second floor. Everybody was very proffectional & nice. I wish I could remember all thier names. Thank you for all your kindness.
I had s wonderful experience when I was here with pneumonia & a very high temp!
The nurses we're caring and I never waited long when I needed help!
The food was top notch!
Got there at 9.30. My son had spiked a fever and I was scared. No one on the peds side of waiting room. Saw triage nurse at 10. His fever had already come down. She told me that I was dosing too low with Tylenol. Back to the wait room but there is a bed so they will come soon for us. I watch 3 patients leave. An hour later they call us to do insurance paperwork. By now my sons is miserable tired, and sick but his fever broke. I asked triage nurse to take his temp 98.6. So we leave.
Basically with empty beds in the peds er a child is left in the wait room for an hour and a half. I wish I knew patient first was open til 10 we would have been in and out
I was in area and broke my wrist, so I came here. The wait wasnt bad, they provided masks for flu epidemic. Staff was very attentive. The difference I noticed was the x rays and any other work being done before being called back to see PA or doctor. I thought that was organized and very quick. Once I went back, they knew it was broken and that my knee was not..provided what I would need (referrals, ibuprofen, splint) and sent me on my way with xray discs.
One of the worst hospitals I've ever been to. Only take your worst enemies here.
ER is horrible. 14 hours after arriving with heart issues still have not seen doctor. No one seems to care. Someone should be fired!
Visited Emergency Dept because of some blood pressure concerns and needed more blood pressure meds for home as well, til my doctor could see me. The wait for triage was approx. 10 min. Then I waited another 8-10 min to get into a room in the back. Approx 10 min later, Dr. Bentman came in to see me. AMAZING bedside manners. A total JOY to be seen by him. He sits down next to you and LISTENS, understands and has an idea for solutions way faster than I could ever think. He also made sure someone came in to help me set up appointments for my blood pressure for future treatments since I have chronic hypertension. The nurse Jennifer was Awesome. She listened and spoke with me without me feeling like she was waiting for me to shut up so she could leave the room! To me, it was a big deal. I NEEDED to talk to someone at that moment and she was just as helpful as the Doc. The social worker even came in to assist me with my insurance. I understand some people think social worker's are all about making sure the hospital is paid, but I could feel the sincerity from his help. He spoke to me in a way that I knew he was trying to help me, more than he was trying to cover my bill for my visit. He is following up with me, with my permission and assisted me with applying for insurance for myself, husband and children since we lost our state insurance due to not receiving a redetermination letter. My experience here was pleasant. Very attentive medical professionals. I would have to say that a lot of bad reviews are made based off of lack of knowledge from the public with how an emergency dept works. It is not 1st come 1st serve and I read a review that said someone was told by staff that they dont "treat" stroke or very high blood pressure. I do know that this hospital will receive patients having strokes and serious hypertension and will make sure they know what is going on, make sure a patient is stable and if they need transferring to a hospital that specializes in these areas of expertise, they definitely will make sure it is taken care of as necessary. No hospital turns away a stroke patient or refuses to help them!! This is where my mother was for her stroke last year, and was there for a few days. I recommend this emergency dept and I love dr yalamanchili a.k.a. Dr. Raj with the orthopaedics office here. He and the rest of the staff and providers are awesome
Worst hospital of all time. Go here if you want to get worse or die.
This hospital is rooming patients together before they know their covid test results!! What is the point? They won t allow a family member to visit until the patient has been cleared of covid but they will stick them in a room with a stranger who s results haven t come back yet! My husband is admitted and about to have surgery and has been roomed twice with people who havent been cleared. I almost feel like he wouldn t even be there if it weren t for one of their associated gastroenterologist. I am beyond upset and honestly terrified that he is in this hospital right now.
Sent here by my primary care physician because she thought I needed emergency hernia surgery. So far I've been waiting 3. Hours
Great place if you like starring at walls. Been here 3 times in last couple months. All 3 times have been atleast a 6hr visit. Once you get out of the first waiting room, u go back to your second waiting room for the doctor.
Been in the ER for over3 hours waiting to be seen and all I was told is that there are a lot of people.
I had outpatient surgery at Upper Chesap on Tuesday, my first visit ever to this hospital. It could not have been better - from the welcome at the front door at the Klein bldg. to the surgical registration to the nurses, anesthesiologist, all perfect. 5 stars
Pleasantly surprised with the care received in the ED at UCMC this morning.
Dr. Fountain, both ED RN s (change of shift) and my CT and US techs provided exceptional care. A correct dx was quickly determined while I was kept as comfortable as possible.
Thank you all for making a worrisome emergency visit as pleasant as possible. Greatly appreciated.
Was in a car accident transported by ambulance. Did intake told my pain was at 8 and that my stomach was starting to cramp. Put me in a wheelchair rolled me all the way down the hall where you couldn't even see the desk said she will be back to check on me freezing. Let me add there were 6 people in the e.r.. I sat on that hard uncomfortable wheelchair for 5 damn hours going on 6 and noone came to see about me. What if my vitals had changed and you wheel me like out of sight out of mind bullcrap. They never got to my name. So no xrays to see if I had internal bleeding. The female was waiting on noone but clicking on the computer looking like a deer caught in the headlights when I said I'm leaving no apology no asking if I'm ok nothing. Hospital is a joke.
Parking and finding the rooms may be a little difficult.. but the few times I've been here for hurt family members, I thought the staff was great and informative.
They took really good care of both my parents. I have had two surgeries there and both went well. They work hard to improve all the time.
I come here for all my dr appointment since i got to md and ive had a please experience they show that they care until today i went to see a new dr the receptionist was rude wen i first called and when i came in im so upset now i have to look somewhere new im not ok with the way i was treated !
STAY AWAY FROM THIS PLACE!!!!!!! And before I start my post, YES I have great heath insurance provided by my employer. The staff has no idea what patient privacy & professionalism is AT ALL!!!!! For the last 24 hours, I was told to stay here because the hematologist is the ONLY person who could give me an iron infusion. The next day after refusing 8 TIMES to 8 DIFFERENT PEOPLE, that I did not want a blood transfusion, they finally gave me an iron infusion and told me the hematologist won't be coming to see me if I'm not going to get a blood transfusion. All throughout the night, the nurses talked loudly about how long it took them to get to work, where they are applying to, and discussed other patients. They talked loudly about the guy across from me having a stress test, the woman next to me needing to go to a cardiologist, and asked those 50 to 100 patient questions VERY loud to where I could hear everyone's medical history, After expressing that I will discharge myself, because I recognized they kept offering me things that weren't beneficial to me to help me get better, they were just looking at me as a money opportunity. On the way out of the door one of the nurses said "You're so nice, I hope nothing happens to you" I would suggest only going here if Walgreens is closed and you need a Band Aid because they have no idea how to treat a patient!!!!
worse hospital ever have no idea whats going on with people who need help i had many bad experienc with tech, dr,some of the nurse they waiting time crazy .an example one of my recent visit i had fast heart beat pain in the stomach cramp in my legs ...... i waited for 7 hours they put an IV on me and draw blood i told the nurse i am in pain she didnt care when she came to flash to start me on fluid it was bubble under my skin and pain she kept going and i yield at her so they remove it put it on my other arm it was uncomfortable i ask for the nurse more than 20 m later i was looking at the fluid bag and it was full of my blood they didnt care either . also I had many many many bad experience with this hospital pls if someone can make it to any other hospital pls do (dont take a your kids or love one)):
The amount of negative reviews are surprising to me since I personally have never had a negative experience with this hospital or the staff.
Worse hospital emergency room ever been too. Staff is rude and uncaring and they make sure you know they could care less if your sick or in pain. Wait time of 6 hours finally got fed up and left. Do yourself a favor and go the extra way to Franklin Square.
For those not familiar with Harford County please take note; UpChuck is the new/old Fallston Hospital. Which was a decent hospital. But UpChuck is, and has to be, one of the Worse Hospitals in the State.
My daughter went 3/15/16 there because of Severe Headache and Back pain. Diagnosed with "Viral Menengitis". Kept overnight, given some anti-inflamatories and released 3/16/16 with the same symptoms.
Called ER to speak with Dr GAO (Gaw) that treated her. Was told.. get ready... that they could Not do or advise Anything over the phone.
UpChuck.. buy a clue. You Suck!! You mess with a man's child, there will be hell to pay!!
The emergency rooms are very dirty. They took me to a room the sheet was wet there was blood on the floor and other trash like needle caps and that was not all I asked them to take to another room there was no blood on the floor but still trash laying around. There was another patient in for having a bloody stool he had used the bathroom and there was blood drops all over the bathroom and it was left unclean the whole night until the next day 11 o clock I went to another bathroom as I am pulling out the toilet cover I find a bag with a needle in it. Bottom line the emergency rooms are very dirt and unsafe
I was at Upper Chesapeake Hospital sometime in February of this year and come to find out that I was diagnosed for flu. I was there for at least 3 to 4 hours. I was given a prescription that the medication that was prescribed me didn't help me at all. I called the emergency back and everytime I called, they wouldn't want to transfer me to the assigned doctor for that day and I had asked and called the doctor who treated me that day I went to emergency, called and left a message but never got a call back so I end up seeing my primary doctor since I was sick from flu for a total of 8 days. I felt soo much better after seeing my primary doctor since she prescribed me some antibiotic and it worked for me compare to the medication that was given to me from the emergency. I would never go back to this hospital ever again. This hospital doesn't know how to follow up with the patient to see if how's the condition after leaving from the emergency. Very disappointed.
My mom was treated with tender care. The ICU staff gave me and my siblings a conference room to discuss treatment . Once the decision was made the hospice staff on the 3rd floor was also very accommodating. They provided guidance on the process. I am very happy with this hospital. Don t let the negative reviews determine your decision to come here.
Overall good experience. Not a luxury facility, but got the job done.
All of our nursing staff in 1 West was cheerful and friendly. Angela and Patrick were especially attentive and meticulous. Angela was an incredible blessing as a nurse and patient advocate!
My husband had a minor surgery scheduled on a Saturday evening, and the nursing staff in the OR was also excellent, friendly, and efficient.
I came to this hospital with my husband who was in a car accident. A lady came in with her little baby and was crying and a nurse that was sitting by the door looked her her child and ran off with it due to medical issue! I loved seeing them care so much.
Please, send your loved ones elsewhere. This facility is understaffed and under trained. I don't know what is worse, the poor level of care or the apathetic nurses and doctors administering it.
I experienced the greatest nurses and doctors during my stay here. They cared for me as if I was family. I am forever grateful for their knowledge and professionalism which helped to save my life. Thank you!
The ER wait is horrible. Staff is not friendly, terrible communication efforts. My grandmother is a 70+ year old stroke recovering patient, who waited in the ED for over 5 hours. She was admitted and didn't see a physician until the next day. She also waited over 4 hours for a Tylenol and wasn't offered water or food take administer the medication with. There was no presence of overnight staff. Still pending a call back from guest services and the charge nurse.
The only hospital in the area that will take you seriously.
We had to take my daughter here and were nervous given all of the negative reviews. However, the nurses and both doctors who attended to my daughter were caring and made my daughter feel very comfortable. In a couple of hours we were on our way home and my daughter was back to her happy carefree self.
Professional, quick, and above all caring. A hospital is more than a building, at its core are caring, empathetic People. Overworked, to be sure, but competent and respectful.
I have nothing but respect and admiration for the staff.
The two times I have been a patient there, they literally saved my life. Nine days the first time, two days the second. Both times I was seen in a speedy manner. The emergency room triage sometimes seems unfair, but they are dealing with life - threatening emergencies and people with lesser ailments have to wait until staff and treatment rooms are available.
My granddaughter waited 2 1/2 hours to see a doctor in the middle of the night. On top of that she was not given antibiotics for a UTI that was diagnosed 6 hours after she came in. She was told to take a prescription to a pharmacy instead of giving her something for the pain and start the treatment. Terrible doctor and terrible emergency room service.
I am a professional over-the-road truck driver I suddenly became very ill . UM Upper Chesapeake was the closest hospital
From the time I arrived I was made
to feel right at home. Dr G and the entire staff were very professional
They quickly diagnosised the problem "pancerutitis " To All the
Staff you are the Best Thank You
They treat you like a joke. your problems are a joke. having emergency menstrual issues? they'll say "seriously? you're here for your period?", try hard as hell to put you on birth control then send you out. and this is after a three (soon four) hour wait. by this time I felt a little better and just went home. SN: it's been this way for a long time. this hospital has always sucked and always will.
To much waiting time and stuff nurse are rude. Pls some nice director we waiting 20 years still NO GOOD DIRECTOR THERE
These reviews are for the hospital as a whole.
Not labor and delivery...
Firstly I will say under some tough painful circumstances my stay and the treatment I received at this hospital was AMAZING. Being out of town getting injured in an unfamiliar place was scary, but from my ambulance ride, surgery and recovery care I could not have asked for a better care team. I wish I could remember every one's names but I can't. My stay was from 1/11/2020- 1/14/2020. I will travel 4 hours anyday to be treated at this hospital.
The night staff must actually care, the experience there was okay. They were quick to prescribe narcotics to a 3 year old boy, however. Not cool.
The daytime staff was completely rude and unhelpful. If you want to treat people so poorly, then a hospital isn't the place for you to work. There are plenty of nurses and potential staff available in the flooded market.
Been waiting in the ER for over 4 hours now, this is a joke of a hospital, unbelievable.
Edit: Got in the ER at 8pm last night didn t leave until 6am this morning after a blood sample and X-ray. Terrible service, I went in for chest pain, end up leaving with no diagnosis, this hospital should be shut down. I will never come back to Upper Chesapeake.
I have only been there for tests ... 3 different times ... Waiting areas were quiet and clean .. Staff was helpful and polite ... Parking was easy .. What else could I ask for ...
My wife had our daughter here and we are having our second here
linkedin.com
