UCSF Medical Center Review

Friendliness & expertise beyond my wildest expectations! !!

I was tortured 30 years ago in that hospital they strapped hands and ankles down. I was only 6 years old, I never forget that. That was the day they broke my mind the day myself became two minds one is Pain and tortured the other myself the sweet person I am. I still remember that like it just happened. The day that was tortured. I can still hear myself screaming for my parents to make them stop. But they did stop with it. Me continuing to screen. After that was first time I realized listen to the voice that would guide me closer to pain and torture side. I have thank to Dr. Portola for release the evil into my heart and pain and torture. Nothing really scares me anymore because . The only thing I know is pain, i do not understand happiness and joy. I want people to hear my voice and understand what they did to me and and they will continue to children.

My sister is a patient here and she is happy with her doctor and the care she is receiving. A really unfortunate thing happened. My sister spent hours preparing for surgery only to be told that the surgery had to be postponed because there wasn't a room available in ICU. The surgery had to be scheduled a week later since the doctor only performs surgery on Tuesdays. What a disappointment this was for my sister and all of us who care about her and love her.

If you haven't heard, the parking is crazy here. On my second visit here, I decided to take public transportation from the East Bay and it was so easy. I took BART to the Powell Street station and transferred to the N Judah Muni which was in the same station and then got off the bus at Kirkham Street. I walked in to the garage building, took the elevator to the street level, and walked across the street to the hospital. It took about 50 minutes including the wait for BART and Muni. Easy peasy! I recommend public transportation. Don't waste time looking for parking on the streets and in the full/crowded parking lots.

Be assured this review is not just sour grapes; UCSF has serious systemic issues (corroborated by multiple employees off the record).

I wrote this sitting in the reception area TWO HOURS past my scheduled appointment time in the middle of a weekday and they have yet to get to me. Now, if this were an anomaly it'd be easy to overlook... But literally *every* appointment in *every* department I've ever had here has had the same issue. (One note: on the occasions when actual care was provided, the quality of the staff is generally excellent. It's largely their administrative morass that this review is intended to address.)

Eventually I just got up, asked for a refund, and left. No apology or explanation was offered. One gets the impression that such things happen all day, every day here.

Despite repeated assurances that UCSF Is one of the finest medical institutes in the world, between this awful scheduling/planning, their doctors' amazingly labyrinthine bureaucracy (unparalleled anywhere else I'm told), and the apparent complete lack of interdepartmental communication, one is left with the impression that this is an institution that's heavily subsidized and attracts bright talents but is drowning in red tape, politics, and possibly ego.

Who then but a bureaucrat with a petty departmental fiefdom would want to work here more than a few years? Answer: you'll see when you meet the department head you're dealing with.

Disappointed and frustrated. I came to you for help UCSF - you've failed me thoroughly.

There should be clearer maps of where to go and who to ask to explain how ypu find a patient or a room. Its a maze of madness with little instruction from employees at the information booth inside....

I WAS A PATIENT AT UCSF BEGINNING ON 3/24 THROUGH4/3 THIS YEAR ON THR CARDIAC FLOOR.....I CAN NOT SAY ENOUGH ABOUT THE CARE I RECEIVED THERE AND CONTINUE TO RECEIVE...LAURA WHO GREETED ME AS SOON AS I GOT OFF THE ELEAVATOR WAS JUST A JOY AND DID A VERY GOOD JOB OF HELPING ME EASE INTO WHAT WOULD BE MY ROUTINE THERE.....DR JON MOHAMMED AND HIS TEAM WERE EXTREMLY PROFESSIONAL.WHILE I WAS THERE ALIZE,AMANDA AND JILL WERE GREAT TO WORK WITH AND GAVE ME ONLY TOP NOTCH CARE... I JUST WANTED TO TAKE A MINUTE TO THANK UCSF ITS DOCTORS ITS STAFF.A FINE EXAMPLE OF WHAT HEALTH CARE SHOULD BE IN THE WORLD TODAY.....THANK YOU ALL..EVEN THOUGH IT WAS A GREAT STAY I NEVER WANNA GO BACK....LOL THANK YOU GLENN...AND A SPECIAL THANKS TO THE ONES WHO TAKE CARE OF ME EVEN NOW..PHONE CALLS ALMOST DAILY...THANK YOU THANK YOU....GLENN

This hospital sucks and they like to go down your through with questions and I would not recommend this hospital

Gave birth here to my first and the doctor was horrible. She was uncaring and very harsh, was in a hurry and used the forceps on me forcefully. Definitely a traumatic experience but this was 6yrs ago and I don't know if this woman is still there. But because of her I don't want to have my second here. The nurses here are amateur young students who talk more than work and my night nurse had a snotty annoying attitude

The front desk service is horrible over there BOB the guy who works at the front desk has the worst customer service he yells at everyone every time he answers the phone he doesn t know how to talk so unprofessional working in the medical field he shouting and screaming at people on the phone he should be fired if I could I would make a corporate complaint about him would not recommend going there just imagine how the doctors would be n the nurses if this is how the front desk is talking wow

The best place I've been all year!! Fast friendly workers that will listen every word you tell then an will joke around with you if you feel down!! Definitely recommend this place for sure!!

Amazing Hospitial and Dr. Vikram Rao is my Neurologist was excellent and helped me get better very knowledgeable I would recommend him to everyone. I have been through multiple Neurologist and Stanford and UCSF hospitals have been the best doctors and really work together with Doctors from other hospitals to get you the best care possible. Many of my other doctors were more about giving me medication and not about finding the problem. Dr Edward Chang was my surgeon and did my surgery and it went great 8 hours long but, I m better today then I have been in years.
Thank you UCSF

Their post-op is loud unorganized, they dont transport patients to their rooms for hours after surgery. My loved one had a 23 hour stay. Spent 3 hrs in surgery and the rest in post op. Loud loud loud so he did not rest He was supposed to have a room.No excuse given, just did not put him in a room. Been here before this is the first time this happened.

Took the best care of my dad as he died loved EVERYONE they really helped one of the worst days of my life be a little easier THANKS ICU THANK YOU SO MUCH

Ick. Friendly and efficient help, but the facility is dingey and feels dirty. It's also overcrowded.

Very professional people that actually know how to do their job. My mother had went to two different hospitals and got sent home but thanks to UCSF for helping my mother get surgery before she was released from the hospital

I agree with the other individual that the nurses where some of the rudest and lack compassion. They hold huge stigmas over people's head. The nurses have gone down hill since I started recieving service. I used to think of them as the best and referred everyone to them, but after my past few stays I lost respect for the good rep that has and was embarrassed by the nurses lack of education in certain areas they are supposed to specialize in. However, truly their lack of compassion and understanding is substandard. Furthermore, they speak unkindly within ear shot of patients. They do not comply with HIPPA. They depend on patients not being educated and just say whatever to placate them. Doctors outright lied to family members just to make it work for them. It was sad that the track record doesn't follow the prior standard they had back in 2015-2016. Neuro floor has truly gone down hill, lack ethics, fabricate some stuff to family, an dare not educated in seizures and the different types. They can't answer most your answer if you are educated and they don't know half the info. They do not do the same every 4 hour neuro assessment, had my eyes gauged out and left with black eye by 200 men, and fell and hit my head. Beware of 8long neuro floor nurses. Make sure family is always present and that you are educated so you know when they are out right lying to you, doctors, family, or reporting fake BP's and stats for the pt. I wouldn't even them them a one start if I didn't have to... If zero was an option that would be my star rating for neuro nurses and residents. They make false resports, they destroyed 3 pieces of my property one a $200 Izod glass, and my medical alert bracelets they promised to replaced and nowther never have. My dad was pissed when he saw my glasses broken In a bag they just tossed them in with bunch stuff in bag during brain surgeries.

The hospital is well known as the 7th best hospital in the US. US News Report ranks it high in numerous specialties. The Parnassus location is mainly geared toward adults. The hospital is clean and well-organized. The staff is friendly and respectful. Numerous patient guides, translators, and social workers are available to make your visit easier.

Took my friend here having serious chest pain and they called him 4 times inside to do one procedure at a time blood test, ekg, X-ray etc. Four hours later we are still waiting. They had a code gray which means a patient got violent probably been left in a room w/o any care. Took 30 mins before they announced code gray is over. They kept paging nurses to come back from break & for help in certain procedures. Explains why it takes too long maybe short staff and there were at least what looks like homeless folks just hanging out in the waiting area of ER & those homeless folks were never called in for anything so you could tell they just loitering. The restroom is dirty the entire time we were there were no janitors came by to do up keep. If you hurting bad & you want to make it the next day consider going elsewhere.

From my surgical doctors , their support team to all of the nurses and supporting staff in the ICU and recovery. My surgery and recovery has been excellent. Doctors are very busy and the nursing staff is exeptionally busy, yet the take the time to see to your cares, needs and wants. They are your grandma so don't expect them to rub your chest and read your favorite bed time story. There are others to be taken care of. Relax and recuperate and you will learn why this is the number one rated hospital in California.

The best care in neurological disorders.
The best nurses on the earth!
The medical staff has saved me more then once.
5 brain surgeries post op.
Just the best!

Superior doctors and technology. I've bet my life on UCSF.

Was in emergency years back after a bay to breakers run and these ignorant liars told me my blood work was fine and they could not understand why my heart would not slow down! They told me vitamins and minerals were bad for my body and to not take any! Years later I find out I could have died from an enlarged heart from these people not telling me I was hypochalemic which is low potassium also had dangerously low sodium, magnesium vit d and phosphorus including low ferritin storage of iron! Should have died! Because of the years of hospitals like this one lying to me and not telling me the truth, it took 9 years to get my body to somewhat normal again with careful supervision and massive supplements and minerals! Do not trust these people or any hospital in the Bay Area! They all lie and want your money! They don't know anything about health or what the body needs! I needed electrolytes and so much more and I had adrenal failure and a serious virus! What a bunch of jerks! Shame on this hospital and all the liars that screw people for money and want them to stay ill! Stay informed people don't listen to anything these people tell you!

The sad part is my PCP is no longer at this campus. The upside is the parking garage maxes out @ $7 if you show yr disabled placard! No matter how long yr wait at the lab is, though they have stepped up the service there. If you are disabled & need to park at the ED, make sure to park in the ED disabled spaces b/c if you get out after hours or on a weekend/holiday,you get to pay The normie rate.

Avoid seeking help at their Emergency room department. Approximate wait time is 5+ hours minimum to get a bed or any service at all related to your condition. Regardless if you are brought by ambulance doctor takes information and patients are wheeled to the waiting room and left to wait in the chair hoping to be called. For the 5 hours I waited I've seen patients condition get worse, I've seen people throwing up. Even one blind gentleman who was calling desperately just to have someone take him to the bathroom and end up wetting his pants, and there are three hospital staff sitting at the front desk doing absolutely nothing at all, ignored him for the whole time. I end up leaving this place and I went to Saint Francis Hospital instead, I was seen in about 10 minutes and was assigned a bed right away. I would not give this hospital not even this one star. Last time Iam coming here

After waiting two hours and dealing with obviously overtaxed (but courteous) nurses I was finally told that it might still be a six hour wait. Extremely disorganized.

My wife just received a new kidney, that involved more than 2 weeks in and out of the UCSF hospital transplant unit. I would rate the Doctors and nurses as all very highly skilled, mostly very friendly and communicative. The facilities were mostly modern and spotless. The only major failing I saw was in there communication (or lack there of) with us at home or with other non-UCSF medical professionals. And, they also suffers from an almost universal problem that UCSF shares with just about every medical facility I have seen was the extreme workload that the nursing staff is expected to do. This results in slow responses to problems and occasional forgetting of minor needs/requests.
Overall, a fine institution.
Highly Recommended.

I brought my mother for a Chest pain and left side numbness with a blood pressure of 200/131. We arrived at 10:00 pm and they did an EKG at 12:16 am. This whole time my mother was having chest discomfort and a sky high blood pressure. Very disappointed at their ER. A small crowded ER that was not nearly as clean or inviting as it should be. I have heard great stuff about this hospital but I guess I was wrong.

I was in their care for several days due medical care for operation. I have been in several medical facilities, so I know what I am talking about. There Pe-op staff was on point. I did not have to think to myself, I hope the know what they are doing? Operation rooms are top notch, they seem to have all the latest equipment for my procedure. All operation staff also were on point also. Everyone was busy doing their part to make it a successful operation.
There nursing care was 5 stars. I only remember I one name Mr. Jeffrey RN. He was very patient, pleasant and knowledgeable. He was just a representation of their staff.
would recommend them to anyone.

Great! Amazing ! Phenomenal Job! I was born at this hospital 30 years ago! 12/25/1986! I came out great aside from that J.S Kennedy MD, character getting all fruit ninja with me Johnson ...

Great corporation to get involved with. A goldmine with little oversight.

This hospital is by far the best hospital. My father is getting excellent care. The Dr's are so knowledgeable and he has a great team of experts handling is care. I am so greatful he has such wonderful Dr's and Nurse's.

This hospital staff welcomed me and treated me with the utmost empathy, kindness, and support. Although my stay was relatively short but I was inspired by every single person that I came in contact with.

I called emergency department to get any recommendations whether or not I should visit ER. Ma am we re busy now, it s up to you. Don t have any respect here. No patient centered care, poor communication, human dignity despite I have a fear of unknown regarding these symptoms. How come she just says we re busy now who trained her?

While I had a loved one in CVICU at UCSF, I was disturbed to find out the staff and registered nurses were sleeping all throughout the hospital while on duty and responsible for my mothers care. One nurse came in after just waking up from a nap and was somewhat disoriented. This was not a comforting experience and not the kind of care my mother deserved and only demonstrates the lack of hospital administrators integrity in assuring the best, safe care possible for their clients.

Chaos and extortion. UCSF is the epitome of what is wrong with the US medical system. Phantom charges for services I never received, the same service with the same billing code billed at different rates (that no one could explain) and most infuriating of all...when I was told they were investigating the incorrect charges they sent my bill to collections. I guess they are fine to collect your money but will wash their hands as soon as you ask any questions about the scam they're running. Every medical professional should be embarrassed to be associated with this "hospital"

Am a kidney transplant patient had my surgery in 1995 is August 2019. Am asking for help hopefully someone at this center can help me... I was only 15 when i had my surgery. After my kidney transplant i was told that i had to take immunosuppressives for the rest of my life basically i could die without. I just want too find out if AM THE ONLY ONE THAT HAS BEEN LIVING WITH A KIDNEY TRANSPLANT N NOT TAKING IMMUNOSUPPRESSIVES?? SO FAR EVERY KIDNEY TRANSPLANT PATIENT I'VE MEET THEY ALL DO TAKE THEM.. EVERY TIME I GO INTO A HOSPITAL THEY TRY TO PUT ME BACK INTO TAKING THE IMMUNOSUPPRESSIVES BUT EVERYTIME THIS HAPPENS MY BODY'S HAS A REJECTION REACTION. I NEED HELP IF AM THE ONLY ONE WITH THIS CONDITION I'LL LIKE TO HELP ON HELPING OTHER'S LIKE ME. IT'S BEEN 20+YEAR'S YES NOT A VERY PERFECT LIVE BUT BETTER THEN MOST. THANK YOU

I really liked this hospital the nurses were very nice and the doctors and this where I got my brain tumor removed

Don t go here. My son was taken here at noon on 3/10 they did a few tests, did the last test at 7:00 pm then they ordered a ct scan on stomach also at 7:00 pm. At 1:45 am after multiple calls they got him in took 13 minutes from room to ct and back. Do you think this is a hospital getting rich and taking advantage of people. I m sure they will charge us for all the time he sat there. My son just texted me and the ct room told him it was a miscommunication. When I called and talked to doctor he blamed the ct department. Don t trust this hospital. Said they would read ct scan to see if he need surgery to take out appendix should I believe them after they read it. Or are they just trying to make money. I would like them to feel what I feel when I am 800 miles from my son and nobody wants to help you.

Don't go here unless you feel like getting treated like a second-class citizen. Fathers especially.

10 years ago I still have concerns about the doctors and the staff integrity. My wife was in the ICU for several weeks and nearly pass away due to unknown cause of blood lost during a simple surgical procedures. I had strong faith towards Dr. Pogrel due to his credibility. But I questions some of his integrity why a simple surgical procedures went to further complications after the surgery. I was fortunate, the San Antonio Military Medical Center Dr. Tsegga and his staff made my wife more at eased and all her surgeries was a success.

Great service here. Expert phycisians, professional staff. They really ensure that your health comes first and are determined to take the time to look into the causes of your ailments. Plus, they serve great food here for in-patient stay. Rooms are clean and well-maintained. Friendly nurses, patient care assistants, and doctors. Do not approve for paid public parking though.

I have to go every few months to the endoscopy unit and they are always professional and caring. I highly recommend this facility!

On August 8th my dearest friend Mingo Cervantes passed at UCSF Medical Center. I would just like to thank everyone who made his stay there as comfortable as possile. I would like to thank the Chaplain Angela for her kind words and his doctor for all she did. I miss my friend so very much but wanted to extend my graditude towards the hospital and its staff for all the dedication they provide. Much Love this holiday season. Love Terrie Lindsey (Torres) God Bless!

DO NOT GO TO UCSF, especially the Spine Center ! The reason they are 3rd in the country is because of the NUMBER of patients they process, NOT the quality of their work. It's a Mill. You are getting a Resident doing your surgery, and I got a bad one. Post op care was horrible too! I saw Dr. Clark for 1 minute, and he ,nor any of the Residents or even the Nurse in ICU, even looked at my many incisions. The Residents were not only below par, but insensitive as well ! I am in more pain, and worse off than before I had surgery. UCSF is just NOT WHAT IT USED TO BE.

My family and I have been shocked at how UCSF does not respond to calls. This past week we have made 9 calls to the glaucoma clinic and we have either waited 20 minutes to 40

UCSF has a very poor communication system

Wait time s another HUGE problem! On more than three occasions I have had to wait over an hour to see a doctor.

I would not recommend anyone to UCSF

I hope someone at UCSF reads this. They have to be about the worst hospital I have EVER dealt with. Every department has terrible organization. They don t call back. It s impossible to schedule new patient appointments as the schedulers take months upon months to contact you. The GI clinic referred me to both hematology and rheumatology. BOTH of those clinics I ve called to schedule an appointment over a dozen times and NEVER receive a call back. My care was switched to Stanford. No problems at ALL! They call back when they say they are going too. They follow up with you. I will never ever recommend UCSF to anyone or go there myself. It s unorganized as hell.

Love the gym at UCSF! Great fitness classes with great instructors, especially Les Mills Combat and Body Pump with Lars. They also have open play volleyball on Mondays, as well as an outdoor swimming pool and racquetball courts.

The best damn hospital with experienced staff, passionate physicians, and cutting edge research.

A person close to me had a stay there and they treated him with respect and dignity. They also let me stay overnight with him and they were so nice and helpful. I felt so much more at ease when I wasn't there because I knew he was in good hands.

I will never go back there again the staff at the pituitary disorder clinic are so rude. And even some of the doctors.

I have had way more medical care than anyone could imagine over the past few years and the care I received at UCSF was far better than any I have received elsewhere. The Surgeon and his team were fantastic, the nurses excellent. I am a retired nurse practitioner and watch all that is done to me with an eagle eye and have not one compliant to make. A small example of the excellent care I received is that not one person entered my room without washing their hands.

Worst hospital ever. And there will be a strike next week. 1) thanks for the heads up 2) so the service will even be worse???

The experience with the Memory Aging Center has been rewarding. The staff is of highly professional and caring individuals who are dedicated in the research of the brain. I would highly recommend the research center to those individuals with brain disorders. Very inspirational!

So far, my granddaughter has had the best care she can get. The staff are so awesome, even when we all come in to visit (all 8 of us).

Always great. Very professional & they give great care.

Saving Lives.Taking Names.And Prescriptions..keep up the good work!

UC has always taken good care of me from heart cryoablations to kidney stones and vaccine alerts. I feel their organization is efficient and responsive. Kudos, ucsf!!!

Brother had brain surgery here, no complications, staff was amazing, nurses were straightforward. The entire hospital works like clockwork, no wonder it's one of the best in the nation.

My dad is under patient care right now in the Neuro department. Many nurses are very sweet and caring and the doctors are very knowledgeable and very good at explaining everything every worried family member needs to know. One of the RN s, Ashley Bernon was the sweetest. We re staying in the room with my dad, and she had brought us pillows and blankets, water, toothbrushes, and accessories to use for a shower and continued to have a smile on her face despite the many times we asked her for help. She was super sweet and passionate about what she did, as every nurse should be. Really appreciate her and the few others who helped us without making us feel uncomfortable.

Absolutely hated it! I will never come back here again. The doctor who saw me for 5 min. was aloof, rude, and unprofessional. They told me that my condition that I had successfully been treated for by 2 neurologists at Sansum clinic and 2 neurosergeons from Mayo Clinic the last 10 years were wrong in their diagnosis. So I guess that my 2 weeks of psych and neurotesting not to mention 3 brain surgeries and a 2 month stay at Mayo was for nothing! Oh and I guess genetic testing for DYT 1,and 5 were wrong. Forget that I was asymptomatic at the time(thanks Mayo!).Stupid me. I didn't want to take the trip back to Mayo and deal with those overly friendly staff and 3 days of tests.I had to wait 7 months and your approval for this CRAP! No thank you. JB

I do not recommend this place and I hope I will have to use it again I am from Central America after dinner I began to feel bad that in less than an hour I vomited many times they called the ambulance and I asked to be taken to the general hospital San Francisco they told me I was closed which I thought I was led to this place UCSF a sick name () mom do () that at the time I called doctor surely that offended him he began to treat me badly when the paramedic of last name said that I lived in a chelder his change was automatic in the sense of ignoring me because when they left the paramedics began my ordeal left me my jackect facing the door they used to enter every time I would have entered the cold I continued to call him I know the problem is the language I started to all who passed defrente to me to prehuntake6 di spoke Spanish and not even seeing me in d ificultades approached to ask what I needed then how I could pull out my phone and the AAP Google translator speak to a nurse she very fearfully approached me and told me she did not speak Spanish the nurse continues to do his job! But not with me since he did not pay attention to me. I admitted to other patients except my ne of the stretcher and asked another patient who will help explain what was happening and told me that it was not for the reception since my illness was not important that when a doctor came he would let me know. that moment I could not have my control I demanded that they remove the whey they did not want then I said that I was going to call the police to report what was happening mistreatment and discrimination the nurse told me that unfortunately I did not see her name she took me off professionalism the serum and I began to bleed at that time I woke up as I said was defrente of the exit I went to the street bleeding from my hand to find how to return by my own means as I repeat I do not recommend this place and much less to their employees to It was a horrible experience

FANTASTIC medical Facility nestled in the heart of San Fran.. Great People with a Great Environment

Not what I expected from this hospital in regards to time given, thorough review of the case, and various staffs
manner.

Excellent
Nurses are very accomodating

When the others rejected because of the high risk, UCSF accepted and saved life. UCSF medical center deserves 5-star.

I was transported to this ER since it's the closest to my house and I received the WORSE care by the nurses and doctors! I've been here before and things have gone smoothly, but the night of January 14-15, 2018, was the absolutely TERRIBLE! NONE of the nurses and doctors were attentive to me and other patients. They didn't even give me a proper diagnosis that I later hate to treat on my own because they were absolutely USELESS!
The worse part on top, they have metal detectors in the ER and other parts of the hospital where as other hospitals in SF, don't!
It didn't help that when I was being transported in, the EMT's said to another that there were new staff that night of doctors and nurses. I saw SOOO many doctors and nurses either sitting around doing NOTHING or chit chatting personal stuff around patients. It was VERY unprofessional! They treated the ER as it was like Grey's Anatomy or some other medical TV show, not how a hospital should be operated!

Here are some photos of the 5 needle stabs they gave me that night! I look worse than a heroine addict with these marks!

After labs, an early EKG, and a CT, they just said my white blood cells were a "little" high but saw no worries. Also, they didn't even treat my chest pains that I developed while in there. What was my diagnosis from them? Nothing. ...That's what happens when they allow dumb-asses to deal with life and death situations!

Their billing department is the absolute worst I've ever dealt with. Even though I made sure they had the correct insurance info, they repeatedly tried to bill my old insurance and sent multiple bills. Their system is also one of the most archaic I've ever seen. I really hate dealing with them.

Husband and I were there for a MEG scan in August. The staff was very helpful in helping us find where we were going and very friendly. The radiology waiting area was comfortable with plenty of plug-ins for devices. (I was waiting for four hours so that was important.)

In November 2007, Doctor Praveen Mummaneni saved my life. His continual care has kept me mobile, rather than bed ridden or dead.

Waited over 7 hours just to find out that they forgot all about us. Someone was supposed to call the ultra sound technician but completely dropped the ball and left us waiting in our room for hours. We finally asked for an ETA for the technician to find out he was never called. It s been 3 hours since they made the call and they seem to have forgotten about us again!
Been here since 3pm and it s 11:06pm. With no sign of us getting out of here anytime soon.

Had hand surgery and spent two nights there. Excellent facilities and staff.

Sister went in for brain surgery. Should have been recovering in her home town, but, they dropped the ball. Didn't check out put of liquids, she was lathargic for 3 weeks, then they found 3.5 liters of piss in her kidneys. And when she's supposed to go home again, the feeding tube surgery was cancelled because they are on strike. This hospital is run my morons

The staff was outrageously kind especially the nurses, for my 5 wks on the neurology ward. I just wish my neurosurgeon intern was. Still suffering the past 29 years from that life threatening mistake, or would have given 10 stars!

I cannot tell you how frustrated I am with UCSF. I have not even been able to visit a doctor yet because I have been trying to make an appointment for over an hour. I have been transferred five times between the same two departments who both tell me that only the other department can help me. Upon being transferred for the last time, I had to demand that the receptionist talk to the next receptionist instead she transferred me to a moderator. I will likely not make any appointment with them and seek an entirely different medical facility. I feel like they are caught in terrible, terrible communication and do not really care about the patient on the other end of the line.

Patient having severe chest pain is made to wait more than 4 hours in emergency, no medicine given, did lot of tests, bill was $8000. Finally nothing detected in reports, so they never gave any medicine. Still suffering from the same chest pain. Visited again after few days, again the same procedure repeats. Pathetic!! Why is the Govt. not taking health care seriously?? I'm sure that many of these positive reviews are fake!

Family member had serious surgery. Transported to another hospital without their personal belongings. The nurses in the floor blame each other. The nurse in charge will not call the patient or the family back after 11 hours! No one is in charge and the patient rights and belongings are not respected. Horrible, horrible patient treatment !!!!

The billing is super shady. The billing department is completely separate from the hospital and you cannot get an invoice at the time of your appointment. The invoice is always wrong and their phone support just refers you to an email address that doesn't respond for days at a time.