Toyota of victoria Review

Excellent customer service, and very professional...

Just had my FIRST service on my new Tundra. THEY DID NOT PUT ON THE LUGNUTS. When I pulled out onto Navarro my tire almost fell off. They did fix the issue but BRAND NEW truck and they don t secure the tires. Wonder if the oil change was done right?? Manage was gracious and fixed the issue but geez.

When we got there they were all friendly to us. The lady that we talked to was funny and made a few jokes. We were out of there pretty fast and we got to eat popcorn and cookies

These people will RIP you off!!Don't go to them!!!!!! Try calling the number below me and got hung up on. They don't want too help you.

Everyone is so friendly and helpful. Always a great experience with you.

Coach and everyone was super nice. This being my second vehicle bought there. Great group.

Terrible service, filled an app out spoke to 3 different people all in a week.. received emails back and fourth never to find out if I were approved or not. If you enjoy wasting your time try purchasing through them.

Great staff! Mr Daniel Gutierrez was super nice and did everything possible to get me into a beautiful car! He set up all the radio stations on my 2018 Toyota Highlander and showed me how to work everything on my car.

Replace the oil check for test cars ok, buy cars for eyes test

Excellent service by staff but I did encounter a issue with the paperwork. I had my car inspected and when I went to buy my registration sticker, the office professional pointed out a mistake. The paperwork showed I owned a different car. I had to drive back across town to Toyota of Victoria. They were apologetic and corrected the error.

We brought in our 06 Tacoma for some AC work, oil change, and tire rotation. Michelle was very helpful and kept us informed on what we thought would be a simple fix. Would definitely go back if any other services are needed.

I love Toyota it's where I bought my 2016 Toyota tundra the staff is great and the service is great too!

Will not buy another car from these crooks service has been fine to bad there sales department is so dishonest

Went in to check on some Toyota wheels I came across. Got in the front door and they directed me right to parts. The parts people were great and extremely helpful!

Very courteous! Shopper friendly. They listened to us and then worked with us to give us the deal and vehicle that fits our family

Excellent knowledge of vehicle -John and Virginia!!! Excellent job helping us get into the vehicle we wanted!!! Great job guys!

Great experience. Presley was very friendly and efficient. Car was done when stated and asked for a little favor and Ronnie straighten my license plate.

Carrie Palacios, customer relations manager is a definite asset to Toyota of Victoria s staff! Had an issue I couldn t get handled. Carrie got involved and she went above and beyond to make things right and to make sure I was happy. Thanks so much Carrie!

They did a great job at getting me into the vehicle I wanted!

Bryan Wagner from the get go was on fire with help and direction. It was on Internet off hours and this guy was on a mission. I give this guy 5 stars. He was awesome. Then came Mr. Canales who was very knowledgeable in his area of numbers. Thank you Sir. Finally Mr. Demetrius Williams in finance. Playing that awesome music in his office. I am a friend of God. He goes to faith Family where I go. Awesome. Check it out folks. These folks are pure professionals who can supply you with what you need at Victoria Toyota.
Michelle Aguilar\Port Lavaca

I was able to get a car for very close to my asking price.

Great transaction for trade in and purchase. Great customer service.

Very impressed with the entire process! Sean was very professional. Toby, the finance man was awesome! Greg Gunn was first class and the GM Josh was outstanding! Couldn t be any happier with my purchase! Thank you TOV!!!

Really friendly people , super nice customer service answered all my questions and helped me with my budget.

The wonderful people at Toyota of Victoria makes the car buying experience stress free with their professionalism, attention to details, and customer service. Thank you from a truly satisfied customer.

My husband and I experienced excellent customer service from when we arrived and were greeted by Mr. Greg Gunn. Our car salesman Mr. Freddy Lafuente listened as we explained our auto needs and found us just what we were looking for. Mr. Toby Williams was also amazing in assisting with all the paperwork that goes along with buying a car - thanks for staying late while we closed out on the deal. I will say they all made buying a car easier than I expected. Kudos to all the employees at Toyota of VICTORIA.

Service was expected to take ~3 hrs but it took only 2 hrs!!
Great customer services!

The staff is very professional and courteous. Keep it up!

Boyfriend needed a car that was reliable and good on gas. We thought to buy a used car but ended up buying a 2019 Toyota Camry at a great price! Everyone was super helpful and glad we chose business with them

I took my vehicle in shortly before my appointment time. I was greeted warmly and someone was there quickly to sign me in. The car was finished in a reasonable amount of time, and I received a phone call as I expected. Checkout was quick and easy. The older man who greeted me when I first arrived and brought the car around at the end is one of your best assets!

Truly horrible experience. They quote you prices/ trade-in values, then go back on their word. Very untrustworthy. Convey of condescending information. All I was expecting was a fair car purchase. They seem not to honor their words.

I just LOVE doing business with Toyota of Victoria!

It was a true pleasure doing business with them. We would recommend them to friends and family.

First I received a call to come in for a courtesy wash. I was expecting a wash. When I arrived , I was told this visit was for an oil change and a tire rotation , which was fine, but i was still expecting a wash. When I picked up my vehicle, it was not washed so I called to ask about it. Nobody in Service could answer my question about the wash so I called Zach, who was helping me when i checked in and left a message for him and asked him to return my call.
Service Department said they would check into it and call me back.

I heard from nobody to even clarify what happened. I felt I deserved at least a phone call just to explain what may have happened, just as a courtesy.

My service advisor was Nick Franco. He was very helpful and kept me updated on my service progress. When he advised, that I needed alignment, I declined thinking my tire place would take care of it. He told me, he didn t think so, but that was okay. I found out he was right, when I called my tire place. The tire place gave a couple of names of places that would probably be less expensive, but since Nick had not pressured me to make a decision right away, I wanted to give the job to him. He treated me with respect. I want him to know I appreciate it!

I was very unhappy to check my Apex GPS tracking on my car to find that a man employed by Toyota was recklessly driving my car numerous times at 85 mph from Port Lavaca, to Victoria to Toyota, so that I could pick it up from having a recalled part replaced. This mans actions in another person's vehicle is unprofessional. I have already contacted Ryan in service department who was helping with getting my car repaired and did not get a response back.

Great experience. Danny Gutierrez was exceptional at walking me through the process and orienting me to every detail of my new car I would highly recommend him and the dealership.

I arrived at 6 and was driving away in my new to me Tacoma Limited at 8. I told Peter Morales what I needed for trade and what I was looking to spend and he made it happen! Justin Sheffield was quick and to the point with the finance aspect also. Thank you both for making it happen and making this girl a HAPPY car buyer for the first time ever!

It was an easy and pleasant experience at Victoria Toyota. Rudy Gomez, our Sales person was wonderful! He was very friendly and cheerful. Thanks Rudy!!!

The salesman Danny was excellent, best buying experience I ve ever had at any dealership.

THE best people in the world are located in one dealership. They re right here!!!

Danny was very helpful and had all the answers for me

Good prices of their vehicles. Staff was cool. Just note that online prices are only if you finance through Toyota financial. If you go outside the price will be significantly higher.

Rudy was hands down the BEST salesman I ve had the opportunity to work with. The rest of the TOV staff was amazing as well. Will definitely do business here again and refer my friends and family as well!

Brittan Kabela was an awesome salesman!! And Mark in finance was awesome!! I love my Toyota Corolla!

BUYER BEWARE!!! Do Not Buy 2020 Camry!!! It has a battery drain issue that leaves you stranded and scratching your head if you left something on. So I take it to service so they can tell me nothing is wrong with the battery which I knew and they recommend me to turn my car on everyday. How you going to tell me to turn on a BRAND NEW CAR EVERY DAY BECAUSE ITS DRAINING THE BATTERY SITTING THERE. So all of a sudden there s a program that could possibly fix it. You buy new vehicles so you don t have problems!

Although the time frame was no where near what the receptionist said, i was glad my serviceman was straight eith me as soon as i got there. Everyone was very nice. However because i am still having trouble with gas tank cover since last checkup, it will determine how my next review will be.

Very underwhelming and nearly frustrating. Once taking my vehicle to be inspected I expected to receive it in a 1-2 hour window, this was not the case. I was told I would have to drive back tomorrow(I live 1 hour from Toyota of victoria) with the rental they issued me. After being informed my vehicle was ready to be picked up and driving back to the center, it took another 1-2 hour window just for me to receive my vehicle. The most offensive action of this center is that once my vehicle was finished my college parking sticker and my sports sticker on my car were ripped off, never to be returned. The cookies were the only bright spot. If I could choose another center to do my business, I would.

I have always been treated very well at Toyota of Victoria service center. The staff is always friendly and go out of there way to help.

The last time my car was serviced I did not receive one of these due to the company knowing they put my alternator belt on too tight. My car now makes sounds at times when I turn on my car that is loud and streaks. This current service dealt with my alternator we will see how they do when the part comes in. They asked me to prepay which is over $500 to $600 before they ordered the part.

I was not impressed with the service. My Toyota was there for almost 5 hrs and when I got home I noticed the door seal was hanging loose and nut covers for handle was in door cubby. I reached out to my technician that checked me in and left message and also left message with service manager and received no response.

The lady that helped me from the internet was great really nice, she referred me to Brandon the salesman he was very helpful and thorough. Price was reasonable. Only thing is it just seemed to take a long time to get the deal done. Overall good experience.

Easily the worst business I have ever worked with. Agreed on a deal with a car, had it in writing, and drove several hours to pick it up. When I got their the manager told me that they sold the car to someone else and that is just 'business.'

Everyone very helpful. Will recommend this dealership to family and friends.
Everyone so nice from the moment I pulled up.

Gave them my business for 7 years... Now greedy money hungry young punks who judge you on yourvlooks abdcwhat your willing to out down to make their commission substantial.

Always great service. Very polite, helpful and eager to help answer any questions I have.

Worst Experience- If your a single mom trying to get your son his first car be-careful. I got a car for 10,000 and by the time we were ready to sign they added warranty package saying the bank approved it with this, making it 15,000. When I said I didn't need the extra warranty; they said the loan did not go through and when I called the bank they said Toyota didn't send them paper work on time and that we can redo it. I receive unpleasant texts telling us just to bring the car back. Mind you we live in corpus, and the car has had insurance from the day the car was taken off the lott August 5,2017. I wish I could post pictures of all the texts and emails.
Buyer be ware.!!
But if they do make you get warranty you have 30 days to cancel it, you do not need Apex nor the additional warranty.

I find that if I make an appointment then I don t have to wait as long.

This was my second car I got from Toyota, and I have to admit my experience wasn't as great as my 1st one my sales repersentative was excellent Rudy Guerrero he was very nice and helpful, I still wasn't very happy with my experience my payments were a lot more than I wanted and I had to settle with a 2014 Camry.

They were very eager to get me into a new vehicle, they made a great deal up front. Now the downside, its been a month and they have not paid off my old vehicle and its showing delinquent in credit reports! I called them today and they basically told me it is what it is.... WOW, really!!! Its not my fault you guys set up the deal that you did, why should I have to suffer the consequences? If Im still responsible for the other vehicle that you were supposed to pay off a month ago maybe I should just go get that one back and you can keep your new tundra...

Nigel and John were great. Thank you for all the help and the time you spent with me. Happy with my Highlander!

Service was faster today. The complimentary bottles of water are gone and I was hoping for one while I waited. Vending machines took the place of a free 6 oz. water.

Gabe was very polite. I was in and out with in an hour. Gabe had great customer service. I have been going to Toyota for a while now and today was probably some of the best service I have received

Michelle was very helpful and made sure to keep me updated on my car status.

Went to Toyota after receiving a price sheet with a quote on it that fit my budget. Scheduled an appointment and went in to the dealership to do paperwork and get my new vehicle. Thank you, Stacey, Peter and Boyce. Toyota honored the initial quote and I was able to trade in my 2016 Dodge Ram for a 2021 Toyota 4Runner! Over all very happy with my purchase and the service!

Bait and switch ripoff artists. 15k car financed with 5k down would have cost me nearly 25k with a credit score over 700. 5k cash down payment somehow vanished into thin air when payments were calculated. Punch in monthly payment amount x months, you will be shocked. Also have upcharges for scotchguard and other things they don't disclose amounts of, if they even do it at all. Caveat Emptor!

And the GPS tracking to supposedly locate your stolen car is really so they can repo it easier when you can't make the payments. The salesmen will show you a text thread from someone so grateful that their stolen car was retrieved, but I think everything I was told was a setup to be scammed. Beware of the 'demo' car . . .

Our experince was awesome. We were treated with great respect. John Speck was the best salesman we have ever had!

Our salesman Boyce was amazing! He did everything he could to make it possible to get into a vehicle and with affordable payments! Def. Worth gettin 5+ stars!

Service was great and Nick F. was very informative and helpful.

2 hours for a scheduled oil change is ridiculous! Add to that the pressure from the salesman to change filters that are physically sound...I won t be back.

Everyone involved was really helpful in helping us make the purchase of the vehicle. Excellent work, and we both Thank you so very much. I would recommend you to everyone. Thank you again. After receiving my first vehicle, the car was totaled out in an accident. Went back for a new car and was treated very well. And drove away in a new car. Excellent help.
William Chadwick
Heather Tanner

I was greeted immediately by a smiling service advisor named Zach who opened my door for me and got my information. My brake repair went very smoothly in less time expected. I am very pleased with my overall experience.

I've been happy, but today I had an appointment for an oil change and 6 month check up. My 1st, and I was told about 1hour and 1/2 ... well after 3 HOURS I'm finely out I'm HUNGRY and cranky ...

I had called in to see if they had an opening for me to be able to take my car in for an inspection. They told me yes and to be there by 11:15. I showed up about 10 minutes early and in about 15 minutes they had checked my car out and had it back waiting for me. Awesome service from the phone call to the advisor and work needed done. They definitely put the customer first !!

Ended up buying TWO vehicles. We went in there for one, but my husband also found something he liked. Kudos to Toyota of Victoria.

We had an absolutely wonderful experience at Toyota of Victoria! Eulogio and Mark were fantastic and so easy to work with. We called and spoke with several dealerships across Texas about different 4runners and Eulogio was the only one who could answer all my questions immediately without having to hang up on me and look at the car he knew everything about it right off the bat! I would highly recommend this dealership to anyone.

Came in for state inspection, had scheduled appointment the previous day
. Took me right in, waited in waiting room about one hour. There was several customers ahead of me. Service rep. Explaned what they had done. Paid fee and left. Easy as that.

Me and my wife bought two cars as in Toyota Camry one on lease (2018) and another on Finance (2019). It was on November 15th, Till now we are unable to receive any documents beside sales agreement. I had trade in me and my wife car to pay off my Toyota Camry 2017. Till date that has not been paid off. I am still getting collection Calls. I guess the finance department should be vigilant enough to take care of such issues.

Was very pleased with the service I received, Zach was very helpful. Walked me through the whole process of what was being repaired.

Shout out to Robert , crystal and the managers at this dealership! After literally being turned down from every place I tried from Victoria to Houston ! I went online and filled out a contact me form . I explained to crystal my situation and she told me she thought her managers would be able to help me ! Long story short I ended up getting a 2019 Toyota Yaris sedan ! The exact car I had my eye on when searching online ! I didn t expect to get an approval at all but not only did they get me an approval but an approval for a BRAND NEW CAR ! These people literally made a miracle happen for me ! I love love love my car thank you all so Much ! Give Robert a call if you re looking for a ride ! He is such a sweetheart .