Toyota of Richardson Review

It was good but not many delas as compared to nearbys Toyota of grapevine

Honestly, from Richardson to McKinney, I have had a bad experience with the service advisors. They have the worst hospitality and attitudes. They seem annoyed with every question you ask and appear to only care about what money they ll be getting from your business. But I guess that s the car industry. I definitely won t be buying another car from Toyota after what I have been through at BOTH locations.

Wonderful experience here, from management, to sales, and service. I would go back here first to look for my next new Toyota!

I bought a Toyota RAV4 LE 2016 on 6/21/2016. Nathan helped me nicely to complete the purchase. The price of the RAV4 was good. They gave us a few extra accessories as well. I was happy with the RAV4.

Eric William was very helpful, he made it easy for me to buy my first car. When I come to make my next buy I will definitely be asking for him! My experience was very smooth. Thanks Eric.

Excellent experience. Very helpful sales rep and his manager. I recommend buy or lease your car from Toyota of Richardson and get better deal than any other place

I had a horrible experience at this dealership.
I went in ready to buy a Camry in December 2018. When I got to the dealership it was 3:30 p.m on what was a slow Friday for them, by the time I left the dealership it was already 9:30 p.m, at which the staff said we all had to leave.

I waited long times between the sales man coming back and forth with a car option; he first tried to get me on a high miles vehicle even though I stated I wanted something with <30K miles. This process took well over 3:30 hours where I tried out 3 cars.

Eventually I found what I liked, a 2016 Camry.
We agreed on price and everything was okay to go. At this point I became satisfied, wanted to finish the process and go home with my new car.

It was 7:45pm by the time I got to the finance office.
The finance guy Ben started pushing hard on the warranty, zaktek package, and Gap.
I told him that I only wanted Gap but he made it sound like I couldn t get a good deal on the Gap without the other two.
After he continues hard sales tactics I got fed up and accepted to the add ons.

By the time we finished it was 9:30pm. When they said I was ready to go, I wasn t able to take my car because I didn t have full coverage , only liability insurance. Something which if a good sales or customer service rep would ve mentionedI would have gotten sorted earlier.
Geico was closed by this time for me to change my policy so I had to leave the car.

Now I have my Camry which I am happy with, except for the warranty and add ons like Zaktek which total nearly an extra $5000 on my loan balance.
This at 6% is nearly an extra $1,800 in interest that I would have to pay.

That is disguising predatory type of selling which allows for one of those finance idiots to ruin the financial stability of a person.

I am in the process of canceling all that extra BS and getting back to a price point that doesn t leave me hugely upside down on my loan balance.

These guys customer service sucks.
They didn t even send me my documents!!!!

If I could give 0 stars I would.

Advisors and location are awesome. Brandon is great! Always helps make my services as fast and as easy as possible.

Great, knowledgeable, and courteous staff. I don't trust my vehicle with any other service department. The advisors make sure I know what's going on with my vehicle and the best way to take care of any issues. I refer people to this dealership all the time.

I had a fantastic day at Toyota of Richardson if you want great service please take the time and visit. Please see Bruce Donnelly he will take great care of you.

I have only good things to say about Toyota of Richardson,Tx. Always received excellent service from Allen Bostley. This guy is great

OMG!!! HECTOR SANTIAGO and the entire staff at Toyota of Richardson are awesome. Hector put me in the right car at the right price. Everyone at this dealership was nice, polite and knowledgeable. HECTOR was very patient and answered all of my questions. This was the best car buying experience I ever had. I will definitely refer HECTOR and this dealership to my friends and family. Thank you to everyone and God Bless!!

Bought a corolla from Nick Williams. He was great! Knowledgable and friendly! Quick and easy process. He definitely earned a customer for life!

Thank you Arthur for keeping me up to date with the repairs. Great customer service and a free car wash..

Our salesperson, Tracy Brown, did everything right, he didn't SELL us a car, he let us BUY a car. Great experience.

The staff was courteous, helpful, and kind. They were responsive to our needs and request. They gave us space to take the time to talk and discuss our decision with pressuring us and where there to respond to our request. Todd Owens was the best car salesman we have ever dealt with and Brian Smith the finance manager was courteous, professional and listened to our needs and request. We bought the exact car we we wanted that had everything so we have no plans to buy another car for many many years to come, but when we do we will definitely come back here. Best experience all the way around and made our car buying process actually fun and smooth.

This vehicle is beautiful. The salesperson Aaron Grimshaw and the general manager Steve Grogan was more than cooperative in coming to a price that my wife & I could be very happy with. The finance person Mr. Reyes was perfect! He really new is stuff. I loved the platinum protection plan we purchased which included maintenance for 5 years. The vehicle is beautiful. Fully loaded Prius V with Moon roof. Digital speedometer, XM radio and navigation. We could not be any happier than we are with everyone we came into contact with. Also, the person in finance was Adrian Gomez not Mr. Reyes. He was wonderful to work with. He did not waste time creating the paperwork to sign. He was perfect!

Thank you to the Toyota of Richardson team! They made the process extremely easy and made me feel like family the whole way through! Ask for Gary Owens when you go in, he s the best and will work for you! He got me into the 4Runner of my dreams and the finance team got me approved with no problems! Don t shop anywhere else, see them first!

Hard to find parking. Had to wait for awhile but the employees were nice and friendly.

The Service Department Supervisor Mitch is excellent! My service manager is Rodrigo. He is excellent. He gives me all my options and is very knowledgeable, never pressures me to do anything but because he is so thorough I trust him and the mechanics as well. He looks out for me. I have had my car serviced here 3 times now and I love it. Worth the drive. One time I arrived in the morning at 7am and I was helped by Mitch and thought he was one of the porter/assistant. Mitch was so kind and patient with checking me in (there were already 10+ cars waiting at 7am). It was after he helped me that I realize he was the supervisor over all the service managers. I was very impressed that the Big boss was not too proud to help out in the morning. To me this tells alot about the quality of customer service that is expected and GIVEN from top to down. I was able to speak to a mechanic there too Joe- Master Mechanic (?) again though young in age very knowledgeable and very thorough! Excellent service in the Service department!!!!

I dealt with Terry Torbet at Toyota of Richardson, he is a delight to work with. As an informed shopper who looked at the web for pricing on the Highlander we were interested in, Terry and I sat down over the figures and came us with a very good price I was and am pleased with. The day of the Highlander delivery, Terry introduced me to all of the new electronics which the Highlander has. I have also taken our parish priest to Toyota of Richardson and Terry took great care of Fr. Peter for me.
This dealership and their people are first class.

Went in with the expectation to wait 2 hours for the recall repair but was out in 90 minutes.

Toyota of Richardson is the best place to buy a car, have your car serviced, get repairs on your vehicle, or if you have an accident and need body repair. They are always fair, and honest.

Ryan was fantastic! He made the process super simple and fast. We are thrilled with the customer service .

Very dissatisfied with the service here. I felt extremely demeaned by the sales rep that was "helping" me and they weren't very helpful at all. The kindness felt extremely fake and it was just a very unpleasant experience for me, especially as a first time buyer who was hoping for a little more understanding from the workers. Definitely buying my car elsewhere.

Omar sherbi. He is the best. Go.see onar and buy a car

I took my Camry in for AC work and was very pleasantly surprised with the service I received. I highly recommend Scott King and the mechanics at Toyota of Richardson. Scott kept me posted and my car was ready in fast order.

I went 8 am to fix my rear door they said it's working perfectly and I came home and try it doesn't work at all I called and went again they said they will charge me 159 to diagnose the problem.

They made my car buying experience hassle free. I recommend using Sean Russell or Terry Torbet. I would recommend them to anyone in the market for a new car.

Your body shop did a great job. However, my car was robbed. Sule, your employee, and I figured out my car was robbed on Wednesday, Nov. 21, 2018, either by an employee or it was parked in front of the body shop by the street/sidewalk unlocked. My garage door opener and paper work (insurance) was in the glove compartment. Both were stolen and I was robbed on Thanksgiving. I have called the police but if you have cameras on your property at the body shop that would show where my car was parked, it was probably not an shop employee but someone walking on the sidewalk or in your parking lot. All help would be appreciated as they still have my garage door opener and address to steal some more. Otherwise, I would have given you 5 stars.

I went there for my regular oil change. The next day, while I was reversing from my drive way, I saw the oil drops on my garage floor. I immediately stopped and checked oil level which was right below the minimum level line. The oil pan screw was not tightened enough. I tightened and added more oil. But the car undercarriage is messy due to dripping oil all around. I called and complained Toyota USA and left negative review for the survey. They even can not do very simple oil change properly.
Do not go there!

Thank you Nathan Deneau and the whole new car sales team at Toyota of Richardson, TX. My wife and I are very grateful for the very patient, kind, and professional salesmanship that Nathan, the Sales Managers, and Finance Team provided to us in the purchase of our new 2016 Toyota Tundra Texas Edition. They worked really hard to provide us with the best deal. Toyota products hold their value very well. They gave us a great trade-in value for our used Toyota 4Runner towards the purchase of this beautiful Tundra. Thank you Nathan for your professionalism. You did a great job. We are grateful to you. God Bless you and your team at Toyota of Richardson. Billy and Rosa

Waleed Khan and Curt did not waste my time nor give me a frivolous run around. It was a succinct, professional, and welcoming experience! I am extremely pleased and highly recommended these two gentlemen to anyone and I myself will go back to work with them!

I urge the management to give these two awesome gentlemen a shout out or better yet a raise.

I didnt have a good experience. A new car associate something like 'Raman' tried to push me too hard to buy a car I didn't want to - out of my liking and my budget.

Probably just trying to sell too much.

I had a great experience with Jamal cathen he found a few cars that i might qualify for. Have to have my son lookat them and then i will make the purchase

Amine El Harchaoui Was very helpful during the whole process great customer service

The entire team was fantastic! I love my new car! Everyone was very knowledgeable and helpful for this nontechnical grandmother. Service had the car checked out and ready to go. Easiest car buying experience I had.

They promised me to give me a call to update everything about my car. 2 days later, no one called. I called in and asked for my service advisor but he was not there. So I called in again 3 times. He was not there, either. I finally came in, and they said my car was ready to pick up. Before that, they let me rent a rental car from enterprise, for a day. When I picked up my car and returned the key, they charged me for 2 days renting. Bottom line is if I got a call from any one from the service department , I would have return the rental car's keys sooner avoid the extra charge. I feel like they didn't care enough. I am wondering if it is because my car is still under warranty and they couldn't get any money out of it?

P/s: My car was dirtier compare to when I dropped it off the first day, and they didn't put back the back seat. I was very disappointed :(

Joe Thai is a joy to work with. This is my second RAV4 from this dealership. I am impressed with the service and friendliness of the employees.

The staff are very knowledgeable and easy to work with.

the sales person talked to the customer after buying the car, it was bad. After you buy a Toyota bank car, do not send the bill to you and your agent pays late to pay a fine. That's how Toyota serves

Met with Terry through the Costco buying program. Saw a car. Agreed on a price. Shook hands. No funny business. No wasted time. No games. I wish it were always this way! If you need a Toyota, go see that man!

They deserve zero stars but Google forces you to put one.

Toyota of Richardson has deceptive and illegal car selling practices. This account has been condensed for brevity. Consumers beware that Toyota of Richardson, TX has a history of scams and selling lemon cars.

THIS DEALERSHIP HAS A ONSITE BODY SHOP. IF YOU EVER SEE AN ONSITE BODY SHOP AT A DEALERSHIP RUN IN THE OPPOSITE DIRECTION.

There were 3 primary ways their car selling practices were deceptive:




I purchased a 2016 Toyota vehicle with less than 25,000 miles and one owner from them. The vehicle has had numerous problems they have failed to address. They ve worked on the vehicle, if you can call it that, on 3 separate occasions.

At one point, the vehicle wouldn t even turn on!!!! All of this happened in less than 30 days of me owning the vehicle.

I ve purchased other cars before from other dealerships and this has been the worst car buying experience and the worst purchasing experience of my life!!!

After speaking to several different people, I contacted them again and was told to reach out to their Customer Care person Jonathan He s probably the same person responding to these reviews. He exists only for political correctness, because all he did was instruct me to talk to someone else, Brian Pacheco the Sales Director.

I told Brian Pacheco, about my numerous problems, the multiple times I ve brought the vehicle in AND the salesman that sold me the vehicle providing a clean CarFax and telling me that the vehicle had had no previous work done on it other than oil and tire changes. I later found out through their body shop that the car had thousands of dollars of work done on it at their ONSITE collision shop.

Brian Pacheco, the Sales Director s response to me was the salesman only has to provide what s on a CarFax to the customer. It s not their job to provide what their ONSITE body shop does to a vehicle.

So they know a car has a history of work/damage that was completed at their onsite body shop and as long as it s not on a CarFax report, even though they did the work, they don t disclose this to the customer.

They are probably going to respond with a boiler plate response of we re looking into to it , but TRUST, if you don t see a specific response from me as to how it was resolved it hasn t been resolved.

If you re thinking about buying a car from them, DON T.

Omar was great and good and he help us get the best deal on a used Camry, come see omar in preowned

I had a 15 year old 4Runner serviced for a safety recall and everyone at Richardson Toyota treated me as if iI had just bought this vehicle new. Lee my service rep was exceptionally professional and made my experience delightful.

Horrible Experience. I will never do business with this company again.

Robert was my "cardeologist" and he definitely made my first car buying experience wonderful. Adam in finance was also very helpful. Thanks again gentlemen!

Don't waste your time with Kelly Blue Book instant offers. Toyota Richardson called, texted and emailed me to set an appointment for appraisal. Told the lady I'm not selling at their instant offer and she assured me it would be higher. The appraiser, while super nice, spent all of 3 mins looking at my vehicle and gave me the same blue book offer. WASTE.OF.TIME.

Why is it that when you call to inquire about a vehicle, and then tell the salesperson that you'll stop by in a couple of hours, you recive not one but TWO returned calls making sure you're coming and that you know how to get there? Desperate much?!

Yousef, the salesman, took good care of me, was very professional, showing me all the options and features, open to negotiation. I was in and out in 2:30 hours having the car key!

Long waits, high prices, never friendly or helpful. Always looking at the bottom line

Excellent workmanship! Great customer service! When I left the shop, I had the confidence that all of the work that needed to be done on my car was identified and completed correctly.

Toyota of Richardson made my car buying experience stress-free. Shervin took care of me from the very beginning and made sure I was completely satisfied with my vehicle. I am proud to say I purchased my car from this dealership. They have wonderful people from their sales department to their service department. A job well done all around.

What a clusterf*** from sales up to management.
Went in to take an extended drive of an Avalon hybrid. Salesman said he would go get one. 30 minutes later, I stood to leave, when manager came over and called sales rep. Said he had to clean car,etc. When I looked at car, realized it was not a hybrid. After almost an hour or me in car to drive me to test car.

When we got back to dealership, was then informed I had to go drive car, around the block, then meet wuth manager to discuss numbers before I could take on extended drive. After wasting 1.5 hours of my time, I left without driving car. Why waste my time talking numbers when I hadn't had the chance to drive the car? ???? What a waste of time.

Manager made excuses that salesman didn't communicate what was going on, as I sat outside manager's office the entire 45 minutes. Why not talk with me then?

Steer clear, save yourself time, energy and frustration and go some place else!

PS. I've extended test driven cars from 6 other dealerships workout once encountering this type of mistrust and inefficiency.

Just wanted to take the time and say I had a great buying experience all because of Manny Carrillo. Very honest person to deal with. I told him what I was looking for and he gave me fair and honest price. I had been to several dealerships, all very pushy. Manny was the complete opposite. Glad I was able to find a place where I did not feel like I was being backed into a corner to purchase a vehicle. Happy to say I was in and out, and did not feel "ripped off" when I left. Thanks for the great buying experience.

Came into Toyota of Richardson today and I am very pleased! Tracy Brown helped me get my dream vehicle a 2012 FJ Cruiser. I knew I wanted it before I came in and I am so stunned that this awesome SUV is mine. This place was neat and orderly with a lot a great service and nice vehicles. If you are shopping around on your next purchase, you have got to go check these guys out! Don't forget to ask for Tracy, he will take good care of you!

Terrible customer service with service call I could not even get a return call!!

This companies customer service is the worst ever. I would never recommend this company and advise to never use them. I had a factory mirror that came off and came to these guys to fix it. Told I could wait and wasted 4 hours till told I could come back at 5PM. Picked it up and the mirror fell down within one day. I went back and was told to go the Safelite Autoglass and thought they were paying for it to be done there. When I then found out that Safelite does it FOR FREE and they were not fixing their problem. Safelite did a fabulous job. Asked for my money back and I would need to talk to Noel Hanback, Director of Service. I left 3 or 4 messages and never received a return call about the $157.78 that I spent that got NOTHING FOR but a referral to a company that did it for free. Pathetic customer service and I would never use these guys. Hoping maybe I get a return call but the level of customer service is blatantly obvious. NEVER USE THESE GUYS!!!!

Poor customer service in used sales. I drove a good distance for potential business, but shall no longer and will deteranyone from doing so.

We had a very good experience with the car service at Toyota of Richardson, Texas. Mr. Joe Thai is a very knowledgeable and kind sale person who helped us a lot during the car buying process today. We are very happy with the car purchase. We will definitely recommend this location of Toyota for our friends.

The showroom sale part of the process was ok, it still felt as they where selfish individuals as far as selling the car who I wouldn't say care too much if the deal is right for you.. but how quickly they can close it for a guaranteed sale. The Finance department is terribly slow. One of the may disappointments was they deceive you into purchasing a Mechanical Care Plan in a hose that it will cover all Service on your vehicle (oil change, tire rotation, alignment e.t.c) when it really has nothing to do with Service but replacement of small minor mechanical parts. (This would be presented by the individual you work with in Finance.) I also referred a customer who had a very similar experience. The hole experience personally looking back was just terrible. Had i known what i know now, I would Without a taken my investment somewhere else.

I had an excellent pre-owned buying experience at Toyota of Richardson. Abid Khan (sales) and Aaron Tunnell (management) showed respect for my time, played no games, and gave me the most competitive pricing I could find in the metroplex on a used Camry. I shopped other dealers for several days beforehand, so I can confidently say that this dealership is considerably more professional and motivated than their peers.

Friendly and knowledgeable staff made experience pleasant.

Eduardo helped me buy my new car and he was extremely helpful and efficient. He was able to pick out the perfect vehicle for me and it has been nothing but great. I went back a few weeks later to pick up my plates and the staff was extremely helpful and quick. Megan installed my plates and was also extremely efficient and nice. All around my experience was very good. I definitely suggest asking for either of these two if you are looking for any help at Toyota of Richardson.

At first I thought it was going to be positive. Ryan met us at the door and we were welcomed. Went for the test drive and noticed some stuff that needed some attention if we were going to buy the vehicle. Ryan said not a problem. When we went through the original look at the price it said one thing and when we got to financing it was a $1000 more. When we were approached about the extended warranty, we were told an original price of $2500 for the warranty, however Nick said he wanted to get us the 48/48 for just a little bit more. The final price we noticed when we got home was around $3600. To me that is not a little bit more. He also said he was going to try to include a club package. We said ok and found out later it was an additional $1500. It was never explained to us and to me that is kind of shady practice. Then when we got in the truck to go home there was still something on the dashboard and there was still stuff left in the truck bed that I specifically told Ryan about. So my overall experience was poor and have no plan to come back or send someone there.

The process overall is very good and fast. Gary Lowe helped us a lot find a car we needed and gave us professional advice. We also had a great experience working with Sam Karr. He is a great consultant giving me advice what we should do when we buy a used car. He also tried hard to get things done fast. Hope we'll do more business in the future with Toyota of Richardson.

I got to Toyota of Richardson at around 7 PM and by 9 PM I walked out with a brand new car!! Chad Pillai was so extremely helpful and was very understanding and helped me pick out the perfect car!! After that Adrian Gomez helped us with our financing and we were in and out within 20 minuets! We stayed about 45 minuets after they closed and no one made us feel rushed at all. It was a great expierence and I will definitely be back at Toyota of Richardson for my next car!

Mr. Joe Thai so professional .
He know his job So well and he knows all clients needs .
Thumbs up!
I will definitely recommend him and Toyota of Richardson to my friends

My experience at Toyota of Richardson started about a year ago when I walked into the dealership looking for a car, my wife and I looking at the new Camry at that time patiently sat for an hour after a sales associate said that someone be there to assist us shortly. To our amazing no one came we left and bought a Camry at Toyota of Plano that evening.
Since I live down the street from the Richardson dealership I decided to make and appointment to have my car serviced arriving 15 minutes before my appointment, I sat and waited on my turn about 10 minutes after I was called by my advisor and instead of anything about any issues she proceeded to tell me how much my service was going to cost me and also that my appointment was not as scheduled and would be a 2 hour process .I asked what good is making an appointment 4 days before if the dealership can t honor it.she just looked with a blank stare, I took my car and went to Toyota of Plano the next day got and amazing service advisor and promised a time and delivered as he said, I m in the market for another new vehicle and will never go to Toyota of Richardson again.

Worst dealership ever. That pretty much sums up this entire review. This isn't my first car buying experience. No one cares about anything here, people are rude and indifferent to whether you purchase their vehicle or not. After going through to the finance department and speaking with them and repeatedly saying "no, I don't want any additional insurance" at least six times, they said "ok, I understand". I even complained to their manager that their finance guy doesn't understand what "no" means. An hour later, they finally wrote up the papers and STILL added the extra insurance I specifically said no to. The next day, they rewrote the finance papers saying they will correct it and added $4,000 extra of insurance. Do these idiots not understand what NO means? They even initially said they would deliver the vehicle to my resident. After I made very clear that I would not be purchasing any extra insurance, they refused to deliver the vehicle to my address. I'm sorry I'm not an idiot by buying your overpriced insurance, but you people are the worst dealership on the face of the planet.

I bought my truck in November 2018, after 3 weeks I was lying on the road, because the battery was not used, I spoke to the dealer and they were not responsible for giving me another battery, although the battery was guaranteed for 84 months and supposedly the technicians They inspect everything to deliver everything in perfect condition, I am very disappointed by this, I put my trust in them and I only received a refusal from the dealer ... 12/3/2019 ... Return to the dealer again to see that hiban to do about my problem about it ,,, and they just made me lose time again ,,,, I'm completely dreamed of this dealer and I do not recommend it at all ,,,, they give you a lot of money to buy them the warranty also ... BAD CUSTOMER SERVICE ....

Great staff and exceptional service. Best Toyota dealer in DFW!

Did an amazing job helping me make such a big decision!

We had a great experience buying our Highlander from Toyota of Richardson. Our salesman, Lonnie, was absolutely great to work with. He made the whole process of buying our car very easy with no pressure. Met a couple other people there too and everyone was very kind. Would definitely buy another car from this dealership.

I called to get a price on replacing a valve cover gasket on a sequoia. I was giving a price of $916. I asked how many hours it was and was told 5.5hrs. I asked the service advisor was he sure this is correct? (I have called 6 other Toyota dealerships in the metroplex so fare for quotes and the prices have ranged from $460 to $916 and 3hrs to 5.5 hrs for labor).

How can there be such a big difference at your dealership opposed to others. Some dealerships asked for more info like year, engine size 2/4wd, timing belt vs chain. So maybe that to be a factor in the pricing, but shouldn't, except for maybe a timing belt vs chain affecting the amount of work involved. But $916 really someone in management should question the ethics of this service advisor.

WORST EXPERIENCE EVER!! Tried to sell me a RAV4 that was in the shop that I couldn't even test drive. Avery wanted to go work the "numbers" on this car. SERIOUSLY? When they went to took at my trade-in they actually parked it in the back lot surrounded it so I had to back out a few yards to leave this place. That was after asking several times WHERE IS MY CAR? I could go on about how I was treated here, but won't. Let's just say my F bombs were flying. I'm a professional older lady and they brought out the very worst in me. Single women STAY FAR FAR AWAY FROM THIS DEALERSHIP!!

I got my Camry here and it has been a great investment. The salespeople were easy to work with and everything went smoothly.

Were very patient in making a sale. Great dealer to buy your next car.

Sean Russell referred my husband and I here, Terry Torbett got us the car and Ben Boyd finished us out! Had a great experience, they were all super friendly.

Thomas went out of his way to make sure I didn t miss my appointments since the service was going to take longer than I thought.
Also he helped me work within my budget

Once again, Terry Torbett provided exceptional customer service! This is my 4th Avalon that I have purchased from Toyota of Richardson all due to Terry and his friendly demeanor and his outstanding attention to his customers. Worked with Khalid in the Finance Department today and that was also an enjoyable experience.

Great guys.They Handled my business professionally and promptly. Terry Torbet and Chase Vaughn were exceptional. I Highly recommend them to anyone.

Exceptional service in the automotive repair dept. Mr. Nguyen was very outstanding with constant communication during our 2002 Camry's repair process. He explained what needed repair and why, what tests were being done to determine the extent of the repair needed and even covered the cost of our one day rental during the repair because the repair cost us over a particular dollar amount. He has a great, patient personality and was very appreciative for our doing business with Toyota of Richardson. Every experience we had recently was truly outstanding; right down to the fellows at the Enterprise Rental desk.

I like the cars and service, but be very careful you don't lose your keys. They gave me two sets when I bought the car and refused to give me any more. Now I've lost both sets and it is going to cost me over $500. to get a new set. Rip off!

Alan Bostley is a very helpful and honest service consultant with Toyota of Richardson. I advise that you request him, if you have any service needs regarding your Toyota.

I have called to talk to Cesar Sotelo multiple times and either get hung up on or get forwarded to Cesar Sotelo voice mail which is full. So I really don't understand how you can address a issue that is unable to be even addressed. This isn't the first time I've been neglected or just treated with very high unimportance. Very dissatisfied customer and my wife Emily was completely taken advantage of.

John at the pre-owned dept is super approachable and friendly. Tho we didn't strike a deal today, he makes me WANT to buy a Seinna from him. Thanks John for taking the time and taking good care of us.

Purchased new Camry from Toyota of Richardson. It was a smooth transaction compared to other Toyota dealerships. Ouss Mahmoud was our sales rep, he insured all my auto needs were met and walked through the process which was very transparent and professional. I highly recommend Ouss and Toyota of Richardson!!

I had the horrible experiments every off my live. One day I went to get an oil change for my
car. And we went they didn't tell us that are cover up was no longer good. So they send us to this one place to say that are cover no linger good. We waited for about an hours. So saying this I will not recommend this horrible place to anyone... I HATE THIS PLACE!!!!!!!!!

I started my process online and ended it in the dealership with 4 of the most professional salesmen/finance guys. I changed my mind on the car I wanted and they found the one that I chose. I would definitely recommend TOR to anyone looking for a new vehicle! Thank you Chase, Stephen, Manny and Martyn for the easy process of buying my first new car ever at the age of 49!!

Had one of the most worst experience. The manager called ray got mad at me and had some of his bad attitude. Just because I lower the vehicle price. This is my rights to argue on price. You don t have to sell your vehicle to me... Patrick the sales person was decent and good luck to him to work with him in future.