Conrad

Review of Toyota of Richardson

My experience at Toyota of Richardson started abou...

My experience at Toyota of Richardson started about a year ago when I walked into the dealership looking for a car, my wife and I looking at the new Camry at that time patiently sat for an hour after a sales associate said that someone be there to assist us shortly. To our amazing no one came we left and bought a Camry at Toyota of Plano that evening.
Since I live down the street from the Richardson dealership I decided to make and appointment to have my car serviced arriving 15 minutes before my appointment, I sat and waited on my turn about 10 minutes after I was called by my advisor and instead of anything about any issues she proceeded to tell me how much my service was going to cost me and also that my appointment was not as scheduled and would be a 2 hour process .I asked what good is making an appointment 4 days before if the dealership can t honor it.she just looked with a blank stare, I took my car and went to Toyota of Plano the next day got and amazing service advisor and promised a time and delivered as he said, I m in the market for another new vehicle and will never go to Toyota of Richardson again.