Rachel G

Review of Toyota of Richardson

They deserve zero stars but Google forces you to p...

They deserve zero stars but Google forces you to put one.

Toyota of Richardson has deceptive and illegal car selling practices. This account has been condensed for brevity. Consumers beware that Toyota of Richardson, TX has a history of scams and selling lemon cars.

THIS DEALERSHIP HAS A ONSITE BODY SHOP. IF YOU EVER SEE AN ONSITE BODY SHOP AT A DEALERSHIP RUN IN THE OPPOSITE DIRECTION.

There were 3 primary ways their car selling practices were deceptive:




I purchased a 2016 Toyota vehicle with less than 25,000 miles and one owner from them. The vehicle has had numerous problems they have failed to address. They ve worked on the vehicle, if you can call it that, on 3 separate occasions.

At one point, the vehicle wouldn t even turn on!!!! All of this happened in less than 30 days of me owning the vehicle.

I ve purchased other cars before from other dealerships and this has been the worst car buying experience and the worst purchasing experience of my life!!!

After speaking to several different people, I contacted them again and was told to reach out to their Customer Care person Jonathan He s probably the same person responding to these reviews. He exists only for political correctness, because all he did was instruct me to talk to someone else, Brian Pacheco the Sales Director.

I told Brian Pacheco, about my numerous problems, the multiple times I ve brought the vehicle in AND the salesman that sold me the vehicle providing a clean CarFax and telling me that the vehicle had had no previous work done on it other than oil and tire changes. I later found out through their body shop that the car had thousands of dollars of work done on it at their ONSITE collision shop.

Brian Pacheco, the Sales Director s response to me was the salesman only has to provide what s on a CarFax to the customer. It s not their job to provide what their ONSITE body shop does to a vehicle.

So they know a car has a history of work/damage that was completed at their onsite body shop and as long as it s not on a CarFax report, even though they did the work, they don t disclose this to the customer.

They are probably going to respond with a boiler plate response of we re looking into to it , but TRUST, if you don t see a specific response from me as to how it was resolved it hasn t been resolved.

If you re thinking about buying a car from them, DON T.