Toyota of Lewisville -- RML Auto Reviews

Thomas and Chris were very helpful, willing to talk through both the various approaches to view the finances and working on the total cost. Very happy!

I was serviced by Charles. He did a great job by test drive my vehicle to further identify issues with it. Such an awesome advisor. Great service overall.

Don t go to this place! I went in with my wife and there was a salesman named Bruce and was one of worst experience of my life. I know now why there was nobody in the dealership.

Lone Star Toyota called me to tell me they were offering more than book value for trade-in. They low balled me on the trade at 35% less than the NADA value that they said that they use, and they claimed that my transmission was slipping. My transmission is not slipping. They spent 2 hours trying to "work a deal" and scare me into buying because of imminent transmission failure. I have driven 5000 more miles and haven't experienced any transmission slippage still. There are many more Toyota dealerships in DFW with better reputations. I plan to buy another Toyota, but will never purchase or service at this dealership again.

Be careful to note your negotiated price especially outdoor price before signing the paper at Finance department, we spent hours there to choose one 2018 Toyota Camry, the sales person was very nice and patient, so we really want to make the deal with his help, we have drafted the final price before the $750 rebate for new college graduates and the $750 trade-in, and signed with my initials; however, when we sat down at Finance Desk to sign all papers, it caught me surprise that they final outdoor price was not the same as we had agreed with initials on the daft, the price was about $700 more, besides the finance staff was very rude when I raised the question, he had no patience listening to my explanation and wanted us out of his office. I had asked again and again about when they would need college diploma for the $750 college incentive, I was told to wait to present at Finance processing, but they never asked for the diploma, instead, simply increased the price. Why the increase in the prices? there might be miscommunication between Sales Manager and Finance Department or the dealer simply wanted to get more from the customer's pocket when the customer had the opportunity to save money from the trade-in and Toyota college incentive. If you go to this dealer, I strongly suggest you to review and check all the documents especially the final finance ones to make sure they are the same and don't silently bump up the price. For us, we drove 40 minutes each way, spent 3 hours there, we even vacant the to be trade-in car, peeled off the toll tag and took off the license plates while waiting for finance processing, in the end, we had to re-install license plates and put back the toll tag and drove the same car home, totally a waste of our time with very negative experience of Lone Star Toyota.

I went here & it was my first time being here I totally like the way Christina Rodriguez helped me out with so many questions that I had .... I will recommend my friends & family to go to lone star Toyota in Lewisville that s why I give her & yall 5 Stars

I consistently find Lone Star Toyota of Lewisville to be friendly and helpful. They are prompt to greet you when you pull into the bay and service time is reasonable. So much so that I have only taken advantage of their complimentary shuttle service once. There are multiple areas to wait comfortably and get some work done or read a book while your vehicle is being serviced.

Everything was very smooth and treated professionally. Great services. Thanks.

The Express Lube is the quickest I've ever received an oil change. I bring all my vehicles here.

Depending on the service need, the service department is quick to do everything they can to get your car back to you at the end of the day.

Kass Folkman was a great salesman to work with! My wife and I highly recommend him.

Excellent customer service by all! We had a great experience with our sales person, Jacob E. and also with our service rep, CJ! Purchasing our vehicle was not only fun but a very seamless and NO high pressure sales! Jacob was great in facilitating the purchase of our new vehicle and CJ was just as great in the service department! I believe they truly deserve more than 5 stars! Thank you all for taking such good care of us. We feel like family there.

Amber gave me a quick quote on a battery as I pulled up and told her about the car's electrical problems. She explained the troubleshooting that the team would perform and the service department was able to diagnose the problem and replace the dead battery in less than thirty minutes (I arrived at 7:30 right after they opened). No line; no wait.

They were kind enough to offer my girlfriend a ride to work in their shuttle and called while enroute to tell me that we simply had to replace the battery and that it would be ready when I got back. The price quoted was right on the money!!!

My cashier, Natalie, was able to get me in and out in a flash, despite challenges with their new CC system.

The only thing resembling a complaint was that management wasn't able to exchange passing pleasantries or salutations when addressed directly. Must have been super busy. Totally minor hiccup as both Amber and Natalie were both well trained and professionally courteous.

All told, in and out within an hour and a half, only delayed by the drive to get girlfriend to work which was a great relief.

Outstanding, High Quality, 5-Star Customer Service.
Definitely something that Toyota of Lewisville should be proud of.

James Bevers

I bought a new car here on Saturday and it was a great experience with great people. Thank you Lone Star Toyota of Lewisville!

Great service from Derek Song!
He made purchasing a car very easy and fun.

Also, he helped in way to get me the best price and payment for me.

Thank you Derek and will definitely recommend others to him!

I purchased a Toyota Camry LE for a very fair price, and the salesman Xavier Marmalejo treated me extremely well. Very happy with the inventory and serviced provided at Lone Star Toyota of Lewisville. Would certainly suggest anyone looking for a car to check them out.

I went to Lone Star Toyota of Lewisville in January to trade in a 2015 Avalon, and what I experienced was a nightmare; I was lied to (I was told my loan was approved when it wasn't), they STOLE my car (sold my car at auction before I was approved for a loan, but failed to pay it off, which created even more issues), and have put my family in DANGER (I was told an inspection on a 2016 Avalon was good, but after reviewing the paperwork, I noticed severe tire damage that could result in a blow out). I have called multiple times to find out why I was sent away with the damage, yet no one wants to own up to it. I have had enough of this, and I DO NOT recommend anyone purchase a car from here as this dealership does not care about it's customers, and they lack integrity, honesty, and sincerity.

Very pleasant experience buying a used car. Usual back and forth but still a good experience and a great deal. Look for Chris Richardson in sales. He is kind, knowledgeable and a good sales person to work with.

Best buying experience ever!!! Buck Barton and his team did a super job! Thank you Willie, Gary, and Jack! Appreciate a no pressure deal! Boom!

Great customer service!!! i stopped by this dealership a couple of days ago. it was by far most my best experience. the salesman that help me throughout my visit was nathan; he was attentive, courteous and extremely helpful. it was most definitely not a waste of time. i highly recommend anyone who is in search of a new vehicle to ask for him.

"Carlos Lopez was very patient and helpful with me in choosing the right car. He got me the best deal in the Metroplex. I highly recommend him. Thank you again Carlos"

Great place . Not bombarded by sales people. Shopped at our own convenience. Sales person was knowledgeable and easy to work with.

The entire team worked in an excellent fashion from start to finish. I was ultimately very please with every aspect of the purchasing process. "Why to go guy's"!!!

I ve been going to this service center for the past several years for my 2008 Camry maintenance. I must say that the staff here is very friendly, professional & welcoming. They truly know what valuable customer service is. I want to give a big thank you to my advisor Stefan. He has provided me with outstanding service. He always returns calls, provides his honestly opinion when it comes to making the best decision for your car. Keep up the good work over there!

My experience at Lone Star Toyota of Lewisville was spectacular, the employees are like family. They will go above and beyond to get your needs met. With buying a new car it can always be a pain, but it was a smooth process from walking in the door. With the buying process to the delivery of the car. Sarah Mann Waller is through everything on our new car and to make sure we understood everything. To know they are there to take care of us the whole way is so relaxing. Will definitely be back! Thanks!!

Knew exact time it would take, explain future maint. plan and what has to be done.

Don't buy used cars from here, they put old batteries that only last for a couples of month..very disappointed. Money is not the issue, is more about them knowing and not caring.

After multiple attempts to reach the finance department, I somehow got into contact with Sarah Mann. She was able to answer my questions and explain gap insurance to me.
This only took a few minutes! See Sarah if you need help.

Collin was extremely informative and patient. He presented me with the options that best fit my criteria and enabled me to make a purchase without feeling pressured or rushed.

Kyle Coffman only had to show me one car! He was informative, friendly and helpful. He seriously is a game changer. If he only knew how much he helped!

I give this dealership no stars for being dishonest with their advertising tactics. I was forced to give it a star or else this msg would not post. I found a truck on TrueCar.com. Stock #LX183992. I asked if it was available and they texted me it was. I live in Fort Worth and b4 driving all the way to Lewisville, I decided to stop at my local Toyota dealer. I found out that the advertised truck was sold by Toyota of Plano and Lone Star lied that it was in stock. I texted them to find out why they lied. No reply or answer. I called the dealer for General Mgr. Ron Bowie but got voicemail. I also emailed Joe Simpson. Still no reply. I called again to inquire about LX183992 and was told it was sold 2 or 3 days ago. I'm writing this review to help others not to trust Lone Star Toyota. They'll lie just to get you there and from reading previous reviews, they'll screw you!

Very happy with Agrin who is a manager of repair services, got my car fixed on time and also fixed an issue which was caused by the previous technician.

The salesman Adam Devers is really helpful and knowledgeable when it comes to the cars, great guy to work with, I highly recommend.

This is for the services department. Waited almost 3 hours for an oil change .

Can't comment on the sales side but the service side of the business is ran very well. Shuttle service, plenty of room for those that choose to wait, very fast welcome when you arrive, they take the time to listen and document the issues, very quick estimate, and very accurate on the time it will take to repair.

First time interaction with this dealership and must say this was the easiest most quick and painless car buying experience ever. Wife has been wanting a 4 runner forever and after looking at different dealerships we found the one she wanted. No fuss transaction. Will purchase again in the future and will recommend. Ron, Derrick, Sarah and our salesman was awesome

Great customer experience!!! Sarah G was very helpful and friendly!!! Would recommend this place to anyone!!!

Last October I bought a used Subaru Crosstrek from this dealership. It was easy to get ahold of who I needed to eventually and the negotiations were relatively simple. I was buying from out of state and they handled picking me up from the local airport.

I asked pretty specific questions and was reassured everything checked out. I got there and noticed some chips in the paint when I was told there weren't any, but they were very minor so no big deal. Everything looked good so I purchased it and drove it home.

Fast forward several months, and I start having some increasingly bad ticking coming from my front right CV axle. After it got particularly bad, I took it to the local dealership where they pulled the tire and found that the boot on the CV axle had broken it's seal before I bought it, and as a "repair" the boot was literally zip tied back on.

Im not sure what all their multi point inspection consists of, but it evidently does not include checking to make sure parts of your axle aren't zip tied back together. Or it did and they just zip tied it.

Regardless, I find myself putting an additional $400 into my car already. I am not thrilled about this and would discourage ANYONE from purchasing a used vehicle from this dealership. Don't want your axle falling out going down the highway.

Lonestar Toyota did a great job in delivering customer service in my experience in buying a new car. Steve Roeder made sure that I had a great experience from start to finish in my buying experience. I recommend him to anybody looking to buy a new car. Thanks Steve for all you do!

I have been a customer of Toyota for many years and developed trust and loyalty. Miguel Cardenas assisted me with the sale of my new Corolla. It was kind of amazing how it happened. Miguel asked me and my mother to go outside and he had a beautiful celestial color that I loved. It was a perfect choice. It was beautiful. Miguel was was kind, compassionate about what he did. We appreciated him for his knowledge and overall caring person he was to us. I commend him as an asset to Toyota. Thanks Miguel!

I feel I got taken... I got a used Tacoma it was quickly cleaned and not very good at all... I'm sure it was never even looked at by the mechanics it has a busted fog light out..I just feel they saw a woman coming and took advantage of me... did nothing to the truck since they got the truck..they told me nothing like getting the tags.. not even a phone call to set how it was going.. not a good experience at all

Bruce is a great salesman.The car was wonderful and I enjoy riding in it.

I bought a Tacoma there yesterday! I absolutely love it!! It was the most car buying experience I've ever had. The salesman who helped me was so helpful. I wouldn't have ended up with what I wanted and could afford if not for him. His name is Charlie Sahagun and if you want excellent customer service ask for him folks. It was definitely worth my 3.5 hour trip!

We recently purchased a Toyota 4Runner -- our 9th Toyota since 1981. The vehicle itself is fine, but the salesman and gentleman in the finance department mastered the art of double-speak. They both intentionally misrepresented (multiple times in fact) a worthless service agreement and a warranty that is honored only at their dealership. Both the salesman and finance manager lied to us stating it would be honored at any Toyota dealership. It is not and never was; theirs was an intentional misrepresentation. Again, we were and are very pleased with the 4Runner but will never purchase another vehicle or seek service from Lone Star Toyota (formally Toyota of Lewisville) again. Their bottom line$ and getting to the bottom$ of your pocket$ are the only apparent motivating factors for their sales operations and service. And in our experience, they are not to be trusted. Caveat emptor...

Dont order a cheese bacon taco.One Inch undercooked bacon. Here is a picture.Also, i went in for an inspection and they never came and got me when it was done.The guy helping just said he went to lunch . I got there at 12:40 and left at 2:15. They never asked for my number when i dropped off my vehicle

We just purchased a 2019 pre-owned Toyota Highlander from Lone Star Toyota in Lewisville. We worked with Allen and Erin. We are very pleased with the Highlander (we previously owned 2 RAV4s). Lone Star Toyota worked well with us. We recommend them highly.

I bought my 03 corolla back in 08 and it not only runs as well as it did the day I bought it but I still to this day get the same great costumer service I did the five years ago. The man who sold me my car Rodney James was very helpful and knowledgeable he knew what I was looking for and help me find not only the car I could afford (on my very limited budget) but found a car I could still enjoy and be proud of. I was also very impressed by the fact that even after a year of owning my car Mr. James was still willing to take my calls and answer any questions I had. I would recommend Toyota of Lewisville to anyone including my friends and family and I would most definitely give them Mr. James card because I know with him they will not only get a great and courteous dealer but get the best deal available.

My vehicle's check engine light comes on after EVERY SINGLE RAIN. I went to Toyota of Lewisville to fix it (because I bought my vehicle their), but after the fixes, this is third time already. I'm thinking to trade in my vehicle because I am very irritated and does not wanna spend $800+ every single month. But the Service Center people were kind.

Thank you so much Cody for your great customer service!!! So everyone knows I am from Compton,California and I traveled to Texas. On my last day in Lewisville my Maintnance light came on and I ended taking my car for repair to Lone Star Toyota of Lewisville. Where Cody was our attendant and checked us in. Well everything worked out and his customer service was excellent! . ON A SAD NOT!!! It has been confirmed that from Las Cruces Toyota that my car had no oil and reason my car turned off completely. It s a shame that Lewisville Toyota did not check my fluids as had specified that I was traveling back home! I am glad this did not end in a tragedy since I am driving with my entire family

Best service experience I've ever had at a dealer. Arrived at 6:45am before they opened at 7. I didn't have an appointment. I was the third car in line (looks like others had the same idea) so I was a little worried about how long my oil change would take. Robby was my service contact and he did outstanding, had me out of there by 7:45 with a car wash. A few years ago I hit a small piece of tire in the road that knocked some clips off my front bumper. It neever looked that bad so I just left it as is for the past 3 years. Robby poppped the portion of the bumper that was out back in for me without me asking and for no charge! Who/what dealer does that! Honestly an amazing service experience. Oh and they have a little food vendor on site for while you're waiting, how cool is that.

Great experience purchasing a car for my daughter. Walked in in the morning and drove the perfect car that evening. First class dealership.

Took them my 06 4Runner for timing belt replacement and transmission fluid flush.
Great service, but giving 4 stars because of some questionable pricing. I took them a unopened bottle of Toyota coolant and asked if they could use that and knock down the price charges. They happily agreed. When I picked up the vehicle, I was still charged full price so I assumed they didn't use my coolant. Low and behold when I got home to check stuff out, not only was my coolant bottle gone, the coolant in the vehicle wasn't even full! Pretty weak on their part.
Other than that good service.

Bought a minivan from there and it was a really good experience. Our sales person Elvin was really good and courteous.

My family and I have purchased many vehicles from this dealer and I can honestly say they will no longer earn any of our business.. Be very cautious with the Pre-Owned vehicles. I purchased a 2016 Toyota Tacoma with 43K miles on it on 1/27/2018. When we took it for a test drive we heard a grinding noise and the salesman had told me that would be fixed. At the same time the rear bumper was missing and needed to be ordered, we continued with the purchase under the premise everything would be repaired. I scheduled with the dealer to a week later to come back for the repairs and the bumper install. They had informed me that there are some parts that I would need to purchase to prevent the grinding noise. I proceeded to tell them I had requested that this be repaired before purchase. They proceeded to tell me that it was my responsibility. I left with my truck not repaired and myself now being liable for the repair. On 2/8/2018 while making a turn, my dash lit up with warning lights regarding my ABS, Traction Control and Check Engine. I called the dealer and took dropped it off on 2/10/2018 for repair as it was still under the factory warranty. They never contacted me or followed up regarding the issue. I called and left multiple messages with my service adviser and I never received a call back or follow up. It took till I came in to the dealer to get an update 2 days later when I got back in town. At that point I was told that there is $2500 worth of repairs that I am liable for now. I explained that I requested this to be repaired before hand. The GM got involved and the dealer covered the repairs. I finally picked up the vehicle on 3/12/2018 and as I was driving, It made the grinding noise again, I called the dealer and set up a time on 3/14/2018 to take a drive with the tech. and we went for a drive and he heard the noise I was describing. The tech had also informed me that when they had taken the truck on trade, during the inspection they found issues and had informed the Pre-Owned Sales Manager at the time and where instructed to leave it alone and move forward with the inspection. At this point I was working with the "New" Pre-Owned Sales Manager (Bobby) the same day on getting me traded out of the truck because of all the issues. He had explained to get with my sales man and pick a truck and he will try and work a deal. I found a truck that was cheaper than truck I had originally paid for and passed it on to my salesman. He now will not help and expects me to pay the difference and the 2 month depreciation of the truck im trading and will not cover any cost to help. He specifically said that he has no reason to cover any cost even though they new the truck they were selling me had major repairs due. My truck is still in the shop as of this day 3/20/2018 and they don't know when it will be ready.

With the new owner, Lonestar Toyota has turned itself around! I enjoy bringing my car in to get it serviced, everyone greets me and my family as we pull up and never have a problem with our advisors! GOOD JOB TOYOTA see Kass Folkman if you are looking for a new or used car!

Tina has great customer service and I will for sure refer her to friends and family!

Bought a brand new Tundra with lifetime oil change. They told me today they would no longer honor it because of change of ownership. The only way is if I found my contract from years ago. 5 star client now downgraded to 1 star due to new ownership scapegoat

My overall purchase experience was good in lone star toyota. I would give 5 star for the sales person Mr.Chris Richardson for his amicable way of dealing with customers.He was at his best right from purchase till now

We bought a 2018 Highlander at this location. When driving the car off the lot we noticed the low tire pressure light was on. The salesman stated that all we needed to do was put air in the tire and all should be ok. We found out that after two weeks of following instructions, there were two nails in n the tire. We went back to this dealership and they stated that there was nothing they could do. We were charged an extra $1300 for reconditioning only to find out this was not performed properly. The dealer admitted they made a mistake and did not atone for it. The only recourse now is to go to small claims court.

I purchased 2015 toyota highlander last year. I had a great sales experience with Derek Song. He is the best salesperson i have ever met in car dealership. Also, he offered better price than the others. Thank you, Derek!!!

Im forever in love with my new corolla ! Thanks to Brenda who helped me pick it out. She is very knowledgeable of what she s selling. She will make sure you are comfortable with what you have and will answer all your questions. She tries very hard to get you the best deal possible. I highly recommend going to her for your car needs.

This is the sorriest excuse for customer service that I have seen in a very long time. This is from both levels of Service Management and Sales Management: Service Manager, Service Director, and Sales Manager. This organization is rotten all the way to the top. The service writer, Doug, was an exception. These folks have earned my undying contempt, and I will advertise my experience in my circle of influence when the situation presents itself.

Angel is the most low-pressure and knowledgable salesman I have every met. He is extremely patient as I was being very indecisive. Yet he helped me select a vehicle that I love with payments within my budget without pressuring me to get a particular model. If you are looking for a Toyota, ask for Angel!

It was the best car buying experience ever!!! Everyone was so friendly! I even had my 2 year old son with me and they played with him and kept the process quick and painless just like buying a new car should be!!!! Thank u so much Lone Star Toyota!!!!!!

Went to the dealership for a preowned car. Our requirement was pretty clear and very generic but surprisingly they had only one car to show. 2 salesmen were trying to sale that car and stuck on a number that was way higher than the budget limit we had given them. It was still OK and typically happens at the car dealership. Obviously the deal did not go through and finally the 2 sales men left the table furiously and did not even had the curtsey to give their business card or to suggest coming later when more cars comes in. They were really RUDE. I would never do business with them and will definitely ask our colleagues to never go there for new or even used cars. Probably their management should plan to teach their sales persons on good manners and courtesy

I just wanted to let you know that we did purchase the 2015 Mustang today and overall I have to say we are very happy with the purchase. Our sales person was Rico and I want to commend him for doing an outstanding job of making sure that we were well taken care of and were able to spend time with the car and make a good decision. He was very informative and was very pleasant to deal with as well as professional. We also dealt with Manny Mendez and he was also helpful in the process of getting the numbers where we needed them to be and going forward with the purchase. That being said the one bad part of our story was that when we dealt with the finance agent, if I'm not mistaken his name is Hiram, it was very unpleasant and in the future if I do send anybody to lone Star Toyota I will recommend Rico and Manny but will suggest that they bring their own financing so that they do not have to encounter somebody like Hiram who is disrespectful and rude and manipulative.

So I made the decision to want to buy a car . Maryam pick up the phone and encouraged me to come. I told her what I was looking for she spoke to the salesman and when I got there he was waiting on me. Carl was my sales man and he made my visit Pleasant. He made me feel welcome. He made sure I was comfortable while waiting. You it is a little process with the banks that take some time. So I learned. Then I met Mr Trimble. He was so cool and down-to-earth even though there was a some waiting's going on I enjoy even the waiting. I believe that team done a great job. I enjoy my little car but I'm looking to move up into bigger things. As I'm building they're investing in me. Teaching me to crawl before I walk. Toyota 4Runner TRD off road here I come. Also I am a first time buyer. I really believe that they deserve a round of applause maybe even a raise if not a raise a bonus. See you soon Team and to all the people behind the seen. Yours truly Miss Mason

I had a great experience purchasing my certified used car. We have been buying cars from this place for different people and have always had a good experience. Paco was our sales rep and he was very easy to work with and also very patient. He didn't pressure us into making a decision we didn't want. I definitely recommend him.

Derek Song and Steven Roeder was the best car sales man I have ever had the pleasure of doing business with. He was not pushy, he remembered me and my wants/needs for a car after a year! He was very patient in explaining all the details of the car that I wanted. He also has a decent sense of humor and very friendly so he made me feel comfortable.

Can't say enough about our sales professional, Jose Fuentes. The original car we wanted was still at an auction, so he took us over there to get it back, went back to the dealership. His patience, courteousness, friendliness and humor was just what we needed. In the end we walked away with a different, car but Jose, Ali and Christian all were integral in getting us a great deal and we couldn't be happier. Great car experience. They will take care of you...

Just bought our brand new Highlander here at Lone Star Toyota! We are beyond happy with our purchase. James Nunez was very helpful, professional, and very knowledgeable! He and the guys here made our car buying experience extremely smooth and no pressure at all. They accommodated our needs and pricing with our new vehicle. I will definitely recommend my family and friends here as they made a great impression for us today! Kudos to James and the guys here at Lone Star!

Tank you to LONE STAR TOYOTA this was my first time purchasing a Toyota.
Starting whit MARIZE my sales girl she was focused on what I wanted thank you again Marize to help me, I m very happy whit my new car. I highly recommend this girl and this place the best dealership...

I came to the dealership interest in a used tuck before stoping at the Ford dealer. I was looking the truck and was approached by a very nice man, Greg. I told him I was interested only if I could get it under the asking price. Greg and Jack worked with me on the price until I was 100% satisfied. The entire experience was very smooth & effortless. This was by far the best car buying experience I've ever had!!!

Great place! You get proper attention regardless what you might seem! Co operative and friendly environment! The car wash is good too (MSA)..You just might want to be careful, if your name is correctly spelled and entered into the systems .

Lone Star Toyota and Laura gave us the best deal and we had an amazing experience! She made the customer very happy! Would recommend them to friends and family

This is the fourth time I've tried to get a dent repaired under warranty, unsuccessfully. First time, sevice advisor Stephan forgot to do repair. He apologized and offered a free tank of gas on the next visit. Second visit, they forgot to do the repair and no gas was given to me. Third visit, Stephan is no longer there, get Robert. Says I am to early, get my oil changed and was told to come back in a couple hours. Come back for the fourth time, in a couple hours and was told the dent guy was gone... Come back next Monday, "I'll get you right in".. Four hours of travelling back and fourth and 8 months later... dent is still there!! Unacceptable! I travel quite a bit so I can't be there at your beck and call.. Who knows when it will be fixed. Although the service writers were extremely nice, my problem has not been solved. I am afraid you lost my business.

Horrible service, i bought a corolla 7 years back and with life time oil change .They don't honor it since it is bought out by new management. Bunch of liars.

After working with customer relation , I got this fixed. They could have fixed it earlier could have avoided spending 60$

The worst Customer Care I ever received. Jose the sales agent Called us and made a deal and when we reach there. He is acting totally a different person with no clue about it and came up with totally different story. I spoke to Ivan, who is New car sales Director, I informed him I wants to speak to the Director, He said ,I don't know his name .I don't need to know his name. Very...Poor...customer care. I am not sure why other companies are following Toyota Model of Customer care. I told him, I don't need your car and left out....

Recently purchased a Toyota 86 love it. Everyone here has been very nice, a very comfortable feeling when you walk in to the showroom.

This dealership has been an "All Around Perfect Experience". I think what people need to give these folks credit for is running such a solid business. Toyota should be proud of these folks!!

My family s experience with Danny Ascencio was a memorable one. We came in wanting to get the 2020 Toyota Tundra. He was very professional throughout the whole process. Any questions we had, he was there to answer them. My family wanted to let anyone in the DFW area know, that if they want a Toyota to come see Danny. Thank you Danny! One of the best salesman in the DFW!

Everything went smooth and fast, Carlos Lopez did an amazing job and would recommend him to anyone that decides to visit Lone Star Toyota of Lewisville.

Dont wasre your time. Went in on Friday to trade my truck. Got that done the asked about my wife trading in he Pilot. They jumped all over that then said we got a del come in Saturday aroud 10:30. We get there and 5 hours later found out nobody even touched our file. I go in Monday they said we are working on ti now sould be soon. It is now 3:20 the person who was to work on it was not there. I have been in the automotive business for 43 years. They just out right will lie to you and I have sent the 8 car sales in the last 7 months but I will tell everyone I know go anywhere but there to get a vehicle

Jordan was very helpful, and got me a great car for a good deal!

Everyone there was very helpful and my salesman Xavier was very knowledgeable about the whole process as this was my first adult purchase on my own!

I've had an unusual issue with my Scion FRS (the car isn't even 30k miles and the throw-out bearing failed). Toyota's customer service was misleading and did not want to honor the warranty. The dealership took ownership of the issue and went beyond my expectations. Customer Service was great, they gave me accurate expectations and the mechanics provided useful information about my car and my issue when I was concerned. A shout-out to Todd who was thoughtful and awesome. I will definitely be back there for my services!

Today's my experience here was the worst.

Even if I showed my voucher(received at the time of purchasement of 2 vehicles) showing that I can get free maintenance checkup till 25k miles, this dealer said to me repeatedly that I cannot use this voucher. And I had been treated weird continuously during my stay here.

Ultimately after another clerk's coming to me then after listening to me, I could be agreed with. I was correct.

I really really hope this dealer would realize that any first/small customer can be big/important customers!

This is the best dealership I have ever been to! Eli made sure we were absolutely taken care of, from the firm handshake, friendly smile to answering every single question we had, this was a 10/10 experience and we WILL be coming back!

My sales man Kaas is a wonderful man. This is the 3rd car I have purchased from him. He made the transaction very quick. I was there no more than 2 hours.

Ross is extremely friendly and knowledgeable. His professionalism is A+ and is able to give the best deals on all vehicles. Me and my wife have been to him over the past month for two purchases and I can assure you he is the best to go to for all needs. Overall Lonestar Toyota of Lewisville receives a 5 out of 5!

GOOD service. Get what I need. Good staff that are helpful. Better than most.

Been looking for a used Toyota for a daily driver. Michael Burnthorne worked with me for several weeks till the right Camry came available. Great customer service and would definitely buy again. Ask for him in Sales you won t regret it.

Miguel was very helpful during the purchasing experience and continues to follow-up with me about my vehicle, as it is new.

Had my oil change and tires rotated great service there are always friendly

Purchased my 2016 Toyota RAV4 today. Excellent friendly and professional service from the entire team of sales and finance. I really felt like my sales professional listened to my needs and assisted me with picking out the perfect car for me. The process was quick and easy. Thanks a lot!!

Proud to have my 2016 Corolla! Thanks to the effort of Aaron Socolof! He's amazing friendly and efficient! I could not have asked for a better car buying experience! GODS PERFECT PLAN!$