Toyota of Lewisville -- RML Auto Reviews

Toyota of Lewisville has been nothing but amazing each time we have visited. Pezh made buying my brothers car so easy and quick. I want to thank Pezh Kayden and David Hult for their assistance.

I highly recommend going to see Eli Santos. This guys is astounding and highly knowledgeable in his field. I was looking into a 4runner and he was able to answer all of my questions and help me with my purchase. He'll be getting my referrals and support. Best experience I've had at the dealership. Best sales person also.

My car is awesome but this the purchasing experience not so much

After having a not-so-great experience at a nearby dealer (not naming names), I decided to try my luck at this one. Not only was I greeted with generosity from Jeremy, but he kept me updated throughout the process of fixing my car! Toyota had to order a part and my car was unsafe to drive, so they gave me a loaner at no cost to me. Honestly, this dealership has had a loyal customer out of me! I have absolutely no complaints about my experience and would DEFINITELY come here again for service.

As close to a perfect cay buying experience as I can imagine. Thank you very much to Maryam and Tim. It was pleasure.

I was shopping for a new vehicle and my search ended at lone star Toyota, they really didn t beat around the bush like most dealerships did. Thomas Mathew took care of me in the sales department and would highly recommend him to anyone looking at buying a vehicle. I had the pleasure of meeting Buck Barton and my experience by far exceeded my expectation! Thanks guys for helping me find my new 4Runner!

This is the second time I am buying a vehicle from this dealership. I was not very satisfied at the time of my last purchase. But this time the process went very smooth. Everyone including sales person Collin McAdams were very professional and courteous throughout the process.

My gf's 18 y/o son took his Toyota Tacoma in for an oil change. Over $900 later, it became apparent that they took advantage of his youth and inexperience. When I went with him to pay the bill I was told that the time to negotiate was before he had signed, giving his approval.

Just bought my new Camry from Maged with assist from manager, Roger. Both were terrific in their concern for my comfort and overall well-being with the things we discussed and my final decision. The follow-up with M.J. in finance and the presentation of the car with instruction from Maged continued the feeling of being treated respectfully and well cared for. I will readily and joyfully recommend this dealership and these good folks to everyone who is looking for the perfect place to buy a new or used car. Thanks to all who made my shopping experience and decision memorable in all the best ways!

My husband and I purchased a vehicle from Lone Star Toyota of Lewisville today. Jazz Dixon was so fun to test drive with. Joe Dixon was absolutely awesome in negotiating a deal. He later exceeded our expectation by working with lenders to get warranty included and a smaller monthly payment that included the warranty. I recommend doing business at Lone Star Toyota of Lewisville. When you arrive be sure to ask for Jazz!

Bought another brand new car here! Love my Prius! Thanks, Lone Star Toyota!

Very nice people :-) The guy who helped us was very knowledgeable.

REALLY ENJOY WORKING WITH ALL THE PARTS AND SERVICE GUYS

They didn t pressure on buying, calm and patient, worked with us and explained everything really well!

The customer service here is excellent and I've bought 4 different cars here. I love this store because they have great deals and are friendly.

We purchased two cars there last year. Paid one off in March and have been trying to get a refund on the gap insurance I purchased. No one will return calls. When I call I get the run around and can't speak with anyone. Only there for the sale.....you don't exist after the sale.

Ali and Kass were so awesome!! They were very friendly and the process went so smoothly!! I would recommend this place and these two guys to anyone!!!

Always had a very good experience with the staff and techs. Robert McMillan is one such service advisor who comes to my mind first. He is experienced, customer friendly, and has been courteous always. No complaints with this Toyota branch at all. Excellent work! Keep up the good work!
Rajendra Warrier

How many of you all that has bought from toyota of lewisville had the $0.99 added to your monthly payment after the fact. And had no explanation of the added cost.

Remember it's 99 cents per month on each and every vehicle they sell. It could add up to millions of dollars in no time. No one at the dealership could answer this when we bought a car.

Would really like to know what and how many had this issue?

Great experience with Mitch in finance! He went above and beyond to help me with a problem I was having. Thankful for his help! Definitely will be back to buy my next car here! Wayyyy better than my experience with Toyota of Plano previously! Thank you guys!

Theyre service Dept has gone down hill. I went in for a simple oil change. They tried to charge me the $650 for a bunch of stuff that I did not need. The last time they put senthetic when I only needed regular oil. Day old staff is all gone and a bunch of new people in there now. And its not as good as it was

Went to buy a car, we liked the car but when we sat down and heard the numbers they tried to trick us. First when I asked the APR of the loan they refused to answer it and once they said the APR I went online and calculated how much monthly payment we have to do on that APR and found out there was around 200$ difference on the number they are showing and the number we got online. They are not trying to sell car but they are just trying to empty out our pocket.

Service technician Steven Bryant is the best! He took care of our 2012 highlander went above and beyond to get our entertainment package fixed. He had the bumper fixed and communicated the whole process so we weren't left in the dark. Thanks Steven

Bought my new truck from them , won t go anywhere else, great deal good finance and even better service department ....keep up the good work..thank you guys

I had a recent purchase experience with this dealership and I am very satisfied with it, the sales guys ( Kass Folkman and Kyle Coffman) who are the guys I dealt with , they were very nice,professional ,respectful and they did their to help to get the price that I was looking for.

I would recommend everybody to visit this dealership and enjoy the nice purchase experience.

Mohand.

The absolute best buying experience ever. Bar none. Upgraded my Tacoma to a Tundra ( I bought the Tacoma there a few years back)and received exemplary service and a fair deal. Jack is an excellent sales person and took care of me from the beginning. I will NEVER buy a Toyota anywhere else. Supra next!

These guys are awesome!!! Came in not even planning to buy a car today, but i walked out with exactly what i wanted at the price I wanted. Kevin Polite and Sal were the best to work with. I will definitely be coming back and recommending them to everyone!

I took in a 2005 Toyota Solara that I was buying used from a seller and asked the service department here to perform their multi point inspection so as to know what repairs need done on the vehicle before negotiating a price with the seller. I waited 2 hours and was told the front struts need to be replaced, front brakes and a few fluid services.

After purchasing the vehicle I go to replace the front struts and when I take the wheel off I notice Toyota missed the cracked control arm bushings, worn sway bar end links, and the missing brake line bolt that was replaced with a zip tie. These problems were immediately noticeable so obviously they didn t check these components at all.

I called service to request a refund and they shuffled me around having me leave voice mails. I called them back and was told Jose Velasquez would call me as he was my service provider. Fast forward 4 hours later and no call. I call them back and make my case to Matt Davis in the service department. I email him pictures and he struggles to comprehend why I m upset and asking for my money back. I tell him point blank I paid for you to tell me what was wrong with the vehicle and service did not do their job emailing him pictures.

Mr. Davis then deflects responsibility for the missed items by interrogating me if I have replaced the power steering line as that is a safety issue too when I informed him torn control arm bushings can cause a deadly loss of control of the vehicle as the wheels now have free play and the whole front end can wander. It was at this point that I lost complete confidence and realized I was dealing with passive aggressive people with a tribal mentality more so than a professional Toyota service team. Even with evidence staring him in the face he couldn t figure out what I was even complaining about after explaining it in a lucid articulate manner. huh? Is it making a noise? Well, the power steering is a safety issue too. Did you fix that? I think I should be allowed to ask questions. It was astonishing. He couldn t fathom why a used car buyer might want to know about torn bushings when negotiating a price. Passive aggressive gaslighting and deflection. That s service?

I then called back to the front desk and told the receptionist of the gaslighting and grotesque evasion of responsibility of missing major items on my 150.00 multi point inspection and pleaded with a nice girl named Kelly to get my case to the sales manager who she stated is a manager over the service department. I was told he was on a conference call and would get back to me in 5 to 10 minutes max. As I type this it has been an hour. Edit* an hour and a half.

If you re buying a new vehicle or a certified preowned I would go to a different dealership. These people are adept at being inept and infuriating in the face of clear wrong doing. I now taking my case higher up. Zero confidence. The culture at this place stinks. Remember it s your fault as the customer for wanting them to do their job. Had an inspection done on a used 4Runner in Denton. No issues. Whoever owns the dealership needs to clean house. 2.5 stars on Yelp. Is a zip tie instead of a bolt acceptable hardware for a brake line? Really? Is this the toyota kaizen quality I keep hearing about? Zip ties. A OK.

Nice comfortable waiting areas for reading or watching TV. And don't forget the new automatic hot beverage machine.

I vistied this location on Tuesday afternoon, after looking a few cars we decide to buy one Chevy Cruz used . We went inside to double check the price becuase the sales rep told me that the system was showing 100.000 miles and the car actually has 30.000 miles aprox. We went inside and after a while the sales rep came back telling me that the sticker was wrong and that was a human mistake and the Manager will not honored the price listed (the difference was usd 3000 more). I sayed ok and left. Today wed I checked agian and the car was still listed on their web site with the same price... I sent an email and requested the actual price and if it is still available, a lady reply to me that the car was still available and the price was the one listed. I told her what happend to us and requested her to double check with the Manager- She replied to me one hour later informing that the car was sold. But the car is still listed and is still showing on the web site and in carmax the same price. Im not happy at all with the serivce of this dealership.

Shady sales tactics to squeeze more money out of people. They throttle interest rates up for the first price quote, then lower it and include a warranty package and act like youre getting a great deal. You wont be able to use the warranty package because it takes them 3 hours just to change your oil. Do not buy from here ever, it is the worst experience I have had buying anything i my entire life.

Well we didn't get our monthly payments down but we got 4000 cash back and Thomas the salesman who we always deal with is an excellent person in his line of work. Plus we got the car on the show room floor

Salesperson Carlos Lopez & manager Garrett Elkins take care of their customers like no other. After learning of my interest in a used truck, they addressed, or are addressing, every single aspect of the deal from the down payment & monthly payment, to multiple exterior touch ups (done by their body shop in one day!) including significant painting to eliminate very minor but widespread scruffs on this older truck they just received on trade. They're still adding to their service commitment, by obtaining a spare key for me completely at their expense, long after the deal was finalized without including this component. All I had to do was ask. I buy almost exclusively used vehicles & never has anyone exceeded my expectations by such a large margin. Kudos guys on a job well done! I'll be back, & readers, you should too.

I've been having my car serviced here for a couple of years and every time, the staff is wonderful. Last night, I had an issue with my car right after the service and my car had to be towed. The service manager, Hutch, was an angel! So helpful getting my car towed with no dramas or issues. Problem was solved and life is well again. When situations get stressful, it's so nice to know there are nice people who are really helpful to get you through. Thanks guys! I'll be a customer for years to come!!

When I purchased my Toyota Highlander 2008 I was told and was received free oil change Deal as long as I owned the car until this new ownership came around and asking me to bring in my proof of the deal even when I called their office I was told They have my records on their file and is saved in the system but still the crow chief told me he is the new chief and I must bring in my records with me every time. And he was very rude about it as well. To me customer relations with where I make a deal is very important. Any way since then I changed my mind about Toyota and I went to Mazda and purchased a new Mazda.
I will never go back to this Toyota dealership as long as this new ownership is around.

I thoroughly enjoyed my experience with Toyota of Lewisville. I am a recent college grad and the process of finding and purchasing my first car on my own was a bit daunting. However, the staff at TOL made my visit stress-free. I especially want to thank our sales associate, Trevor Trpkosh for giving us his undivided attention and expertise. The Toyota of Lewisville family has a great thing going, and I encourage all of you in the market to make a new purchase or trade-in to visit their dealership. Thank you again and I look forward to working with you all.

I am not crazy about servicing my vehicle at a dealership but needed answer to the problems I was having with my 2003 Tundra truck's key entry and thought a Toyota dealership would be appropriate for the right solution. Fortunately, having Lionel as my service rep prove my whole thought about dealership wrong. He was patient, caring, considerate and relentless to ensure that my problem is resolved. To top it all, the technician by name of Joe Vega took me inside the shop to explain his honest findings on my truck issues. Very Impressive and knowledgeable.

The cost was very reasonable in consideration of the time and labor that was put in my truck just for my own satisfaction. Very cool environment and exceptional professional exhibition by Mr Lionel Valdez and Joe Vega. What a group. Sometimes it is not just about the cost, it is also how the customer feels about the value of work done and the attendant's professionalism. The end result is that my truck problem was resolved making me a happy camper. Good Job guys.

Thank you LoneStar Toyota!!! This is a First Class facility with First Class people! Everyone that I have encountered there has a "get it done" attitude! I highly recommend!!

What a joke of a dealership. Called about a used tundra. Jack Mitchell told me he's gonna call me back to make sure they still have it. Called me two hours after, to let me know they still have the truck and schedule me an appointment for tomorrow. I show up there tomorrow, and ask for him. The gentlemen who helped me told me he is gonna be here any moment. 15-20minutes I'm sitting there and nobody's showing up. I go to another desk and Ask another person to help me. He checks his computer and tells me that that tundra is actually not for sale. How is that possible? Manager wouldn't show up, so I just left. When I drove 70 miles to the dealer and now I have 70 miles to get back. They don't value their customers, so I strongly recommended that you don't give them your money.

Lone star Toyota provides great service. They have always treated me fairly and the service department is extra friendly. It was my first time buying a Toyota product & the rumors are true, very pleased. I would recommend.

The beauty of making an appointment is being able to drive up and wait. Normally that's the routine, but that didn't happen on August 30th. I arrived for my 6 pm appointment at about 5:15 (traffic was moving). There was no one available to check in vehicles. I sat in my car watching people move vehicles, but no advisors.

After almost 15 minutes of waiting a young man comes out to say they're at capacity and won't be able to service me until after closing because there's only one guy in today. The whole point of an appointment is making time for something when it's best for you. Staffing issues is never the customer's concern or care. Someone should've cared enough to call hours in advance to reschedule appointments. That's properly managing a staffing issue.

also had a bad experience at lone star Toyota of lewisville. The salesman lied to me! I was supposed to get a remote start at no extra charge, well they end it up charging me for it. DON T BUY ANYTHING FROM Lone Star Toyota! BUYERS BEWARE!!
They are a bunch of crooks and liars!

If I could give negative points I would. I have not had one good experience with them. My husband and I went August 17 to buy my lease and we were there for over six hours, YES SIX! There were multiple people that came after and left before us to make purchases and leases. Once we finally bought the car and everything was done, we had to wait additional time for someone to clean the car. Now they must have cleaned it this a toothbrush because it took 3+ hours just to clean a Corolla.
We thought everything was dandy until my husband and I were trying to buy a house and the lenders had to check credit of course. We found out that Lone Star Toyota of Lewisville checked my credit over 15 times. The lender was nice enough to send us a report and not only did they check the credit the day of which makes sense since were buying a car but they had my credit out there for all to see when multiple banks checked the credit AFTER I left the dealership. There were 4 inquiries on August 20 and even more on the 27. Please tell me why my credit is being check when I drove off the lot with a purchased vehicle?
We made a complaint to the dealer that we would be filing a claim with CFPB. Now in my loving heart I thought I would receive a call or someone trying to make everything right, but no. SO now they will have to report to the CFPB.
Now I received a phone call about 10 minutes ago saying my inspection didn t go through. That s on them, I drove off the lot back in AUGUST with everything GOOD TO GO! Why over a month later is this coming out? I have paperwork saying otherwise. Yall can come to me to make that inspection happen.
Venting done basically DO NOT go to Lone Star Toyota. If I could go back in time and give the car back and drive off in some other model/brand I would.

I was in the market shopping for cars, and happened to stop by Toyota due to the brand's great value and reliability. While I was looking around, I saw this man, Ivan Funes, speaking to a young asian man and his mother. I assumed they were closing up on a deal, but I knew things were wrong when the sales director went up to the young man's face, an inch away, and nearly spat on his face while he was talking. I overheard the sales director telling the young man they couldn't go down another 500, and as he was telling him this, Ivan was mocking the young man's mother due to her disability to speak english. I was shocked by what I was seeing. Is he not an immigrant himself? Why would you mock someone just because English isn't their first language. Worst customer service I've witnessed so far. I left the dealership because I didn't want to do business with someone so disrespectful to the elderly.

Sarah Mann is the go to lady if you want respectable and truly exceptional service. Wasn t sure about my options but Sarah made it as easy as possible and didn t push me to make any deal. 5/5 would recommend Sarah Mann at Lone Star Toyota

Friendly staff but very poor communication and follow through. I came in to get 10k service and a fuel pump recall replacement. Fuel pump was not in stock. The service rep told me he would call me once the fuel pump comes in. Two weeks go by, no call so I called the number on the business card he provided me. Left voicemail, a text message then an email, no response. Called the service dept directly, and surprisingly the same rep answered the phone. He claimed he never got my messages and said they are unable to get the fuel pump and "try back later". I called Toyota of Denton and they had the fuel pump in stock. I was able to get the fuel pump replaced there the same week.

I went in for an oil change was told about this amazing specia via telephone. However once in the store no one knew of this oil change special i was talking about. So that was frustrating than the guy that was helping me he kept trying to up sell me. If I came in there for a special why are you trying to make me spend extra. Anyway he went home. The last rep I worked with was very helpful and he made sure to let me know my car was almost done. In the end he took great care of me. I work in customer service so I recognize that he's a great listener and he paid attention to my needs. Because of him I will return.

We bought a TOYOTA Prius 2016 last week, and we worked with Jack Mitchell, he was extra ordinary and very professional. He made the entire process so smooth and worked with his manager to give us a great deal!
He made us feel very comfortable and he has very good knowledge on the cars. He answered all of questions/concerns with ease. Very satisfied with our purchase and thought to share so someone could benefit from it.

WOW, BE AWARE BUYER. DO NOT PURCHASE A VEHICLE FROM THIS PLACE, I SHOULD HAVE KNOWN FROM THE BEGINNING TO WALK AWAY WHEN A VERY AGGRESSIVE SALESMAN DEREK WAS VERY RUDE AND VERY SURPRISINGLY IS A MARINE CORP VETERAN.

As well known, purchasing a vehicle can be stressful but I gave another sale person a chance and her name is Brittney as she was patient with us. This experience still turned out very horrible as I first finance the vehicle then a couple of days later paid it off for $17000.00. Its been over 2 month financed with TD auto financing and the dealership got their money and I STILL haven't received my title to my vehicle and the car dealership doesn't care since they have received their money.

NEVER EVER GO HERE TO PURCHASE OR LEASE A VEHICLE OF ANY KIND, YOU WILL REGRET IT. I AM A DISABLED RETIRED COMBAT ARMY VETERAN AS WELL AS MY WIFE IS A ARMY VETERAN. I am not joking when i say I am still struggling with this dealership.

I hope this helps any potential vehicles buyers.

Kass was top notch in his expertise and professionalism. Every car we looked at he knew like the back of his hand. When we finally chose one, the buying process was super smooth. Basically just had to get out my check book, sign a few papers, and I was back home in time to watch Father Ted. Would highly recommend if you're in the market for a new car, but aren't up to date with all of the bells and whistles they come with these days.

Great place with great people met my need immediately. Jeff!! Jacob and finance guy Gabreal. Had awesome attention from this people. Go in there and get your Toyota too.

Eli Santos is a great Sales Rep from this location! He helped me out and gave me the best deal possible. I recommend him.

I've always have a great experience when I come to get my car serviced. Everyone there is friendly and professional.

I bought Sienna 2014 Limited from This shop on July 2017. I was told vehicle will be certified once they get recall fix from factory. I trusted the sales manager and went ahead and signed to buy the vehicle. I got the defective tires and I complained them about it. They fixed it and said I am good but after 30 days I found that tires are damaged and my dash board was cribbing about. This shop's Sales Manager said they are not responsible for this and inturn they pointed out saying it was bad driving habits that caused damage and they cannot take any responsibility here. I have been owning and driving 2 vehicles for last 18 years in USA alone.It was distressing on a weekend trip and I was forced to buy the tires from them. But I would give 5 stars to the toyota service guy (james) in handling that situation and his lip service was soothing as well.

I worked with Christina in getting my new vehicle, and let me just say that her service was EXCELLENT!! She helped me through the whole process and set me up with an excellent salesperson. I couldn t have asked for a better experience. My purchase was smooth and simple. Definitely will come back to Christina for my second vehicle!

No other dealership company could betttthan Toyota Lewisville. They re ver professional

I've stepped in for a test drive and literally came back home with a brand new vehicle. The staffs there are super supportive and they process your requests quickly. No pressure on any additions or added accessories. This place is kid friendly and you have a kitchen there which you can use if required.

I have been going to Lewisville Toyota for 2 years now for all my car needs and have always had a great experience. Today same as always Robert was my service tech. I had a nail in my tire and it was fixed on a Saturday no appointment and no charge to me. I will continue to go back!

When in for state inspection, expected to be there for a while. Didn t expect to be that fast so I was really happy with their service. Thank you.

Anyone looking for a car speak to Sarah G she is the nicest, patient, considerable sales person I have ever came across ...I have been looking for a car for my daughter and she answered all my questions was very helpful I highly recommend her very professional

Sarah Mann Customer Relations Manager
At Lone Star Toyota of Lewisville, was excellent, professional and persistent to help unravel some incorrect financing for me.
I truly felt like I was all alone until Miss Mann got involved..
I will continue to do business with this location because of the dedication that Miss Mann had towards the customer experience , being positive.
Thank you,
Lea Ann Leslie

Always pleasant to deal with. I do miss the free sodas and snacks though.

Hi,
I was in Toyota Lone Star (cause I own a Totyota Camry) with one of my friend(who is super rich but does not want to spend money and wanted to purchase a car) and was introduced to a salesperson named Evan. Evan was very courteous and gave us a couple of test drives. He has a very unique style of selling where he not only explains about the car but also adds a touch of humor to his conversation. Evan gave us the best possible service and also gave my friend the best deal on Rav4. He did all the hard work but my friend did not purchase the car from him, he thought he would negotiate more on phone etc. Ultimately he ended up purchasing the same Toyota vehicle at a higher price from another sales person who was good but not as dynamic as Evan.
Feel sorry about all his hard work.
My friend still regrets his decision of not listening to this sales person named Evan.
Long story short.... If you get a chance to visit this showroom, make sure you speak to Evan cause I am sure he will get you the possible deal.

Based on my overall experience Toyota and Hundai somehow how manage to produce the best possible sales persons with an innovative style of selling cars.

If Evan was a Honda employee then I would be driving a Honda Accord V6 instead of Toyota Camry and my friend would be driving a Honda CRV, because that was our initial plan.

I just purchased a car last weekend and it was a very smooth process. My car salesman Zach Otto worked very hard to get me the best deal possible. I walked out of there very happy with the customer service that I had received. I would highly request this dealership to anyone due to their wonderful customer service and willingness to do anything possible to provide you with your dream car. I am the proud owner of a new car and can say that I got the very best deal. Go ask for Zach!

Great car. Great sales. Hard to do lease returns. Totally bungled. Too good to be true.

AVOID AVOID AVOID!!! This is from last year. After reading other bad reviews, I have noticed there is a chain of the same occurrence that happened to me. I went in for a truck and worked with the sales manager directly, as my sales lead was brand new. I had initially worked with their online scheduling ahead of time for another sales lead that i was promised, but they pushed me off when i arrived. I worked with the sales manager on an agreed upon price (Which took the entire day), even though he told me that the marketing company they use places up incorrect pricing. the sales manager was extremely rude the entire time. I finally went out to look at the truck and it was dirty in the inside from where their Accounting manager had been demoing it. It had dig cups full in the front seat and a disgusting booster seat int he back with dirty shoes and clothes. i worked it ahead of time to come look at this specific truck. The cleaned it and I decided I would go ahead and get it, since I was able to get the price I wanted. I had brought my 70 year old neighbor with me as he wanted to look at a car to save on gas. He changed his mind after he saw how the Manager was. Now that is was the very end of the day, he needed to get home to take his medicine and eat. I went to the finance department and was rushed very aggressively through due to the time of the day. They had an issue with their copier and said they would have to mail my copies to me, usually I would say no and wait, but my neighbor needed to get home. After getting my paperwork in the mail, i noticed they jumped the price and added hidden maintenance costs!! and added my payments up to 84 months! WHAT! I called back the following day of receiving this and they told me I missed the turn in period and the sale is final. they then told me I still owed them $750. Of course I refused to pay that and told the finance and sale manager the situation of the changing pricing, and the manager literally laughed at me and told me I was wrong and should have stayed and made them give me a copy of the paperwork that day. i told them about my neighbor and he said "next time dont bring him to a car dealership if he inst going to buy anything". Go elsewhere, they are extremely sneaky and unethical!

Beautiful dealership. Great people, hard working people like Sarah who are willing to make the difference! Go see her!

Great place to do business!!! Hands down. Ask for the true professional sales person Kass Folkman. He will meet all your needs as well as inform you of everything you need to know about all your options. I recommend Lone Star and Kass to anyone looking to buy a new Toyota or used vehicle.

Purchased a vehicle here in May of 2019. The vehicle has been riddled with sensor issues and the service department has been working on getting this corrected. The car has been in the shop longer than with me. Make sure you get your vehicles tested/inspected before shopping at this dealership.

The overall shopping experience was great until after we purchased the vehicle. Even the salesmen, Allan got short tempered and started making statements such as, "We are done with you", "I did this for you as a favor". Very off-putting. Purchasing pre-owned vehicles is such a tough thing as it is already.

There are totally lacking in any customer support. No one is available to answer questions. I do not recommend doing business with Lone Star Toyota. By the way, I would have given them zero stars, but Google requires to give at least one star to allow you to post.

Tiffany my service advisor kept me well informed and resolved the issues with my beloved Tundra with no hassles.

I had a great experience working with both Bobby and Kass at Lone Star Toyota. They were both very knowledgeable, easy to work with, and provided excellent customer service. I would highly recommend Lone Star Toyota!

Very good service. My service adviser, Robert made sure that I was taken care of and comfortable while I was waiting. He also made sure to inform me that it was not going to take very long. I was there for a total of about 1 hour. Probably one of the best Toyota Dealerships out there.

Marize was outstanding in helping me find a vehicle that I was interested and completely comfortable in buying. She provided great timely patient, and honest service. She definitely went above and beyond. Extremely happy with my new vehicle! Love it!

I couldn't have asked for a better experience. Derek Song was very helpful and pleasant to deal with, and made the buying experience pleasurable which is rare in this business. Derek made everything easy and was available at any given time of day or night to answer my questions and help me with my purchase. The experience was so great that I've already referred several of my friends and coworkers to definitely go to Lewisville Toyota for their next vehicle and ask for Derek.. I appreciate the experience and I'll definitely be back for another purchase.

Xavier was great and has a no pressure attitude. I do question all of the add ons but all dealer have this.

I've been in the market for a used car for a while, and do a lot of research on my own. While I was talking to Ryan, I was really impressed with his general car know-how and his knowledge of what in their inventory would suit my needs. Unlike most other experiences I had, I felt like Ryan was genuinely trying to look out for me and help me pick the right car for my needs. Great selection and excellent service.

The sales rep Jose F. and his manager Sam H. are great guys to work with. They were very helpful in helping me choose my pre owned vehicle and provided VIP service. I've purchased 2 cars from these guys this year and each time the service they provided was second to none. For example, I had a real busy schedule and these guys made arrangements to deliver the vehicle of my choice to my office. If you are looking to purchase a vehicle ask for these two gentlemen. They will definitely treat you right!

Had an AMAZING experience here at Lone Star Toyota thanks to Christina! Really glad i got her to help me out with all the questions i had, she really knows how to help customers out! I will HIGHLY recommend her to all of my family and friends! She really tries to get all your questions answered before you leave. If your reading this and decide to go to Lone Star Toyota ask for Christina, you will not be disappointed.

We think lewisville is the best , not only treating customers proffessionaly also they have good experience technician and mechanics our customer advisor is jeremy hann and he is best he treated us lika family no rip off like other dealers who trying to made bad name of toyota.
Keep up team be honest, best wishes.

I visited Lone Star Toyota in Lewisville for a routine oil change, alignment and state inspection.
From the time I pulled my RAV4 into the service bay area I was treated cordially and respectfully.
Junior Cruz my service contact person was awesome and provided top notch customer service.
All of the staff at Lone Star Toyota always make my visits exceptional.
I'm so glad that I purchased my vehicle from this location.

Had very bad experience with finance manager , added approximately 4000$ worth of warranties without notifying and not able to provide proof of evidence for the service that was said it was performed

I got a very good deal and the sales man Carlos Lopez was very attentive and helpful. Highly recoomend it!

It was my first Toyota purchase and after a bad experience at another dealership, it was so refreshing and comforting after speaking with Mr. Song. He listened and explained everything and was so helpful. He had incredible patience with me and let me take my time. I definitely recommend Derek to anyone!

Awesome experience at this dealership! The young man who helped me was Jose Fuentes and he was not pushy like most others tend to be. He was very understanding, helpful, and worked with my budget while keeping in mind the features I was really wanting. I WILL go back and recommend them to friends and family.

I got the best deal on my 2013 Camry!! Tyler Gregory helped me get rid of my negative equity and lower my Payments by $100!!! Well satisfied!!

I would recommend Lone Star Toyota for your new Toyota. They sold us our 2016 Sienna cheaper than all the other dealers wanted for a 2015. Ask for Xavier Marmolejo for your salesman and Eddie Vargas for finance. Both are wonderful and just cut to the point. They are also very friendly. Will go back for our next Toyota.

Money hungry salesmen check online before you let them try and hick up the price on you. for example they had a 2015 camery sticker said 17k the salesmen came with 18k and online the same vehicle was 13k.

I love Lone Star Toyota! Robert in the service department is the best, always takes great care of me!

I purchased two cars from Derek Song over past 8 months, 2013 Rav4 and 2014 Carmy LE. The process was stress free and had great experiences. He was very honest and full of kindness. I would definitely buy my next car here in Toyota Of Lewisville!

Price was great and service before the sale was OK, but they removed part of the back cover during detail and communication to replace the part has been minimal, at best.

My experience with Lone Star Toyota of Lewisville was phenomenal!! Thanks to Thibaut Verlinde. He was very informative, patient and above all caring. He wanted to know my wants and needs in a vehicle that would best suit my family and I. I would highly recommend him to all my friends and family.

I hate car salesmen. I had been looking for a car for only a few weeks and the sales people I met were so focused on the sale that they forgot to be even personable. Amyn was extremely personable and shared stories about himself that made the experience more of a personal connection than just another sale. The car I wanted was of course as always more than I was able to spend so he and his manager Jim made every effort to help me have the car of my dreams.

My mother-in-law who only speaks Spanish was interested in purchasing a Toyota vehicle. Susana was able to complete our transaction in an efficient and timely manner. Highly recommend her if you need a bilingual sales person. She made our purchase incredibly easy!

Horrible Service and conn artists. I made the mistake of purchasing my used car with Toyota of Lewisville. They bullied me into buying the package called advantage, which included one paint touch up service, a detailing, among other things. Today I took my car in and the service I got was horrible. Stefan W. was the guy who "helped" me, and said it'd take 4 hrs for my car to be ready which is normal when you're dealing with paint touch ups, but my package was supposed to include a loaner car service. Stefan's reponse when I asked about the loaner car was "we don't have any loaners available" not an apology or anything. After 4 hrs, my car was parked in the driveway, but I wasn't notified so I had to ask someone to find Stefan so I could leave. When I get to my car, the small scratches looked almost identical. So, while I was looking around my car, this very nice guy who also works in service (I don't know his name) said they could do a better job and to speak to the guy who helped me. Stefan's answer was simply "the package didn't come with a paint job, just a paint touch up. Which is what you got" I find it insulting that after I paid for this package, these people treated me like they were doing me a favor. Stefan did not make the effort to please me or at least give me the service I PAID FOR. Needless to say, I'm not buying from this place ever again. Don't let these people bully you into buying any kind of packages or insurance. If you do, you'll be putting your money in the trash.