Toyota of Huntington Beach Reviews

Kenny from Toyota was great. Not pushy and just let me do my thing and was there to answer questions. The best part was that he was humble, quick to admit when he did not know an answer which was a huge relief that he would not make things up or tell me what I want to hear. All around great guy and would definitely track him down if I need another car from toyota

It was hard for me to find anyone who honestly wanted to sell a car . I went to a couple of dealerships and texted with several and I began considering settling for whatever kind of car.
Then i saw some Toyota's and they were at Toyota of Huntington Beach. I texted to get more info. It was finally an enthusiastic person. Then we spoke on the phone to try to get me in for a test drive of any car they had.
I didnt get back to them very quickly because I was waiting for my man to come home from work and we would go together. I have a hard time with appointments and what i loved was the nice nice girl on the phone texted and reminded me of my 5pm appt. Only I didn't make an appt yet.
I had the money and I wanted and needed a car. A dependable low maintenance hybrid. They could tell and they were smart enough to have the sales technique to show me they wanted to make a sale as much as i did. Rare these days. These young men and women were very professional and courteous and I sensed some true sincerity here.
This dealership had an enormous giant inventory. The building was super easy to find. I tested about 5 cars then I bought one that was morw than I hoped to pay yet I could. Paying in cash for a car is easy . There is no financing issue. I hate making payments on anything. So we got the papers all signed and I even let the financing guy talk me into an extended service contract. It seemed smart to me. For my needs, I was pleased. So i highly recommend this dealership. Toyota of HB. I want to give credit to people by name. I will come back and edit them in because they were so fun and smart. I love my new hybrid SUV. No buyers remorse at all.
Go here if you want to buy a sweet car!!

Staff was outstanding from beginning to end of process. Extremely knowledgeable and performed every task as promised. Makes car and truck buying pleasurable!

If ever you are desiring to experience the stereotypical mischievous, dishonest dealer, then good news!

Here at the basic facts of my day.

Over the phone I was promised that my deal was possible, if I can come in the same day because they were desperate to sell a car as they have only sold 5 for the day. I was feeling optimistic as Mr. Eduardo "seemed" kind. After driving the car, we sat down to discuss the details of the deal that I was under the impression was already done. Wrong.

The advertised price was $14,888, but upon arriving I was told this price is just to get customers into the door, they have additional add-ons to the price (edge guards, tint and other things you don't want or need) that ups the price by $2000. So already, lies. Moving forward, this particular car had a damage report on the carfax, a fact that the salesman tried numerous times to have me ignore. Wanting to cut through the typical salesman pitch, I was approached by Tim, the sales manager who told me outright that the deal that I was promised over the phone was absolutely not possible. I was made this promise just to get me in the door so they could try and scam me out of my hard earned money.

I took my keys to leave, and as I was merging into traffic Eduardo runs to my car offering me $15,500 out the door (the promised price was $15,000 OTD) I denied the offer, but said if he could get me my promised price I would take the car. After waiting even longer in the parking lot he comes back out and offers me $15,800. They are incapable of keeping their work for even a few minutes. I would recommend shopping elsewhere. They have no respect for their customers time and are only interested in scamming you to come in so they can rip you off with hidden fees and add-ons that are not advertised.

1 star is the lowest this system will allow, and quite frankly, generous.

It's a great place to stop by and shop your future Toyota. We had a great customer service experience with Thomas Kantor. Informative, friendly, no hassle experience. Highly recommend a look. Thank you

The same Lied to us from the time we walked in till the time we left. They changed the loan one time and said they needed another 1150.00 down I told them no cancel the deal. Suddenly they were able to cover that 1150.00. Amazing!!!!!!! Next they told us we had to spend 2000.00 on an extended warranty and another 700.00 on the Gap insurance. The reason for this was the fact that the bank required it. We made the purchase and called the bank concerning the Extended warranty and the gap insurance we were told they never required that at all just full coverage Insurance. I wonder how many other consumers have been lied to in this manner. We were able to cancel all the BS they forced on us. Good-luck if you visit this dealership. S.M.

Went in on a Friday for a recall on my truck and it was kind of busy do to Easter weekend. Jaime took care of me and got my truck worked on and finished as soon as they can. Thanks Jaime!

Toyota of Huntington Beach is my go to. Although I moved and live further away, I always go back to what is tried and true, Toyota of Huntington Beach.

Staff is honest and helpful, very courteous, and waiting area very comfortable.

I have had nothing but good experiences from Toyota of Huntington Beach. Very friendly staff, every time I have been there.

What an incredible experience! Let me cut to the chase here: these guys are the absolute BEST! Yes you have many choices on dealerships who can find you the car of your dreams, but the service, follow up, technology, promptness, integrity, knowledge, and professionalism here is A+.

Big thank you's to Brad Pringle....he is the man behind the new vision for the dealership, and his leadership and teambuilding efforts truly show! D Rod (Daniel Rodriguez) was my agent, and he was so amazing to work with. Minh, who went over all the numbers and lease paperwork was efficient and thorough.

If you are looking for a used car instead of some new wheels, make sure you come to Toyota of Huntington Beach and ask for Mark. What a cool guy!

Thank you all for earning my trust. You've got my business for life and I will definitely be sending all my referrals your way also!

So I came in to this dealership hoping to get a deal on the Tacoma I wanted and I specifically came to this location because I've known Alex Waddle as a family friend and he told me he could make it happen, and he surely did! Alex was fast, helpful, knowledgeable, and honest! Him and his team treated me right and made it happen! I'm ecstatic and I reccommend Alex and Huntington Toyota! They can make the deals happen!

Amazing staff and excellent service.
I will definitely recommend Toyota of Huntington Beach to all of my friends and family looking to purchase a new or pre owned vehicle.

I am very pleased with my 2019 Toyota Tacoma purchase. I requested a quote and Daniel Rodriguez got back to me in less than1 hour. I told him exactly what I wanted and he was able to send me a quote on exactly what I wanted. I was pleased with the price since I had already received prices from different dealers. We didn't have to negotiate. When I arrived, the vehicle was there in the front waiting for me. I am very pleased with the service and vehicle I received from Toyota of HB.

I have been a customer of Toyota Of Huntington Beach for years, but this recent experience was the best I ever had. I love my new Tacoma and the experience I had. I love that the 'negotiation' experience, that we all typically dread, was about 5 minutes long and how Alexander, the service manager, came out to our table and sat with us; there wasn't a long back-and-forth process, but a quick deal was made. I have had 3 follow-up phone calls from their staff making sure I am happy with my new purchase. I would highly recommend Toyota Of HB for your new vehicle. They know how to treat their customers right!

Toyota Of Huntington Beach was able to locate the vehicle we wanted, get us the best price, and make us feel comfortable with the purchase.

Always great customer service. Never recommended services I didn't need

Kam was great to deal with a real straight shooter the whole process was seamless with no BS...

Well let me start by saying Savannah took good care of me and my wife . She was on it from the moment we got there .allways cking on my truck see if it was ready ........all I have to say and exceptional job done at Huntington Beach Toyota look for Savannah....she is the best .

They are good in service. Unfortunately, the shuttle service had a mishap in my pickup but my service advisor followed-up and took care of it.

If anyone messes up, they are quick to apologize and fix it.

I had a terrible experience today at Toyota of Huntington Beach. I had seen a fantastic used Rav4 on AutoTrader (low mileage, good price), supposedly located at Toyota of HB. I called the dealership, provided the VIN# of the vehicle in question, was assured that it was there on site, and that it would be held for me. The dealership was aware that I was driving from San Diego, which is 1.5 hours away. I spoke initially with the manager, Mark, and then at length with the car salesman, Patrick, and we agreed that I would be there shortly. When I arrived to the dealership 1.5 hours later, what I experienced was a classic car salesman ploy - the bait & switch. I was informed that there had been some mistake, and that the car I was interested in had been sold at some undisclosed time. I was then offered several other Rav4s, which were more expensive with more mileage and different specs than I am looking for. I was even offered a random Camry, because it was the same electric blue PAINT COLOR as the specific Rav4 I had called about. When I began leaving because it was clear that the car I had inquired about (and been assured was being held for me) was an old listing, possibly even a scam listing - several salespeople tried to interject and offer other options. At this point, I did not wish to do any business with the dealership. Basically, I wasted an entire afternoon driving, and ended up leaving hurriedly, disgusted with the cheap lies and lack of consideration.

They stand by their word and Rich was very very honest & helpful.

Excellent sales staff, best car buying experience I've ever had.

I have purchased my second 4 Runner at Toyota of Huntington two years ago. This dealership has exceptional people at all levels. They have preformed all the service and maintenance. John Keller our service advisor is knowable and has years of experience. I always have complete satisfaction when I bring in it for service. John is a reflection of all the team at this dealership. TOP QUALITY

Great service, great quality cars, friendly staff. Follow up is consistent and very proactive. Would recommend them to anyone in the market for a quality car with back up from the dealer.

Very pleased with Andrew over at Toyota of Huntington Beach. He was with us all the way through to the end of my lease buyout and purchase of a new vehicle for my wife. We were not happy about the wait time it took in between the buyout and new lease. We were also not told any details about the buyout for my wife s Kia except that they would give us a check for the past payment and we need to go turn it in. Was told the check would be ready Monday and now they re saying not for another two weeks. All in all pretty happy but some kinks need to be worked out on their end.

The service I received here was amazing! Frank and Kam took such good care of me. Getting me into a great car, No stress, no hassle!!! I would recommend them to all of my friends and family! Thank you so much for changing my life with my new car!!!!!

They were very helpful and explain everything clearly Pedro was the best with explaining everything

Love Toyota of Huntington Beach!
Justin M is service is amazing and knows the true mevaing of customer service! Thank you to Justin for taking care of me and my entire family! We appreciate Justin!

Had a peculiar request to put my aftermarket suspension back to stock and they accommodated me nicely. Not cheap, but I wanted experienced techs working on it. Thanks to John Appel for taking care of me in service.

I purchased a leased vehicle yesterday, was told I was approved for the loan and drove it off the lot. They messed up on the payment that Turbo and I agreed upon in the contract so I showed up today 06/09/2019 to fix it and ended up leaving More

Worst place I ve ever been to .forgot the salesmen s name that I worked with . Check out the boys over at Elmore

Work was completed in a reasonable time. Service adviser was personable. Only problem is my license plate frame got broken during the process. It was a cute one from the city where I live and the item is no longer available. Would have been nice if the person who broke it would had 'fessed up and apologized. Guess that is too much to expect now days.

I had a great experience with this dealership. The fleet sales manager, Minh was very cordial and answered every question to my satisfaction, and is a really nice guy, I was very comfortable with him. When I got to the finance dept, I met Tim, he explained the process, showed me my options and made sure I understood what I was selecting and signing. Tim is very knowledgeable and also a great person. Overall, my experience was positive. I love my new car, and isn't that what matters most, I think so. I highly recommend Toyota of Huntington Beach, even if you have to make the trek.

Thank you to Marc & Gersain for helping me out! The entire staff here is so knowledgeable and helpful. It made my car buying experience so easy. I would recommend Gersain to anyone looking to get a car here. He actually cares about the customer and does his best to get them a great deal. I left satisfied and would reccomend them to anyone!!

Another very pleasant experience, My service was handled by John in a very professional manner. Thanks

Bought a car from Patrick. I called ahead to see if he still had the car I saw online, and they did! So happy they had the one I wanted! Twice buying cars from other dealers I found the car I wanted, only when I came back the car had been sold and settled for another one. This time I was able to get the car I wanted. Easy process, everyone was very nice! Thank You!

Recently went in to purchase a new car. This was our fourth time buying a car and we weren t looking forward to it. We were greated by Richard Lapierre! He was honestly a breath of fresh air to work with. We felt that throughout the whole process of buying the car he had our best interest in mind, his patience with our three kids as well was amazing! Even down to the finance manager Andrew helping us we felt everyone was here to help! And we left with a dream car! Thank Richard!!

Robert

Everyone here is always super friendly and accommodating. I wasn t in the perfect position to buy and they made me feel comfortable and not pressured. From service to finance they re service is the best! Thankyou Daniel and the rest of the for getting me exactly what I wanted! I LOVE MY 2018 Camry! It practically drives itself and I feel so safe!

Great service from John Apple in service department

Paul Schulte treated me like everyone would want to be: with respect and patience. I highly recommend Paul and Toyota of Huntington Beach! I'm loving my Toyota Highlander!

Causing problems and $$$$ for your lack of responsibility is uncalled for. Disgusting how you operate.

Everything happened smoothly . Daniel Rodriguez was extremely helpful, he was with me every step of the way answering all my questions, keeping me and my family comfortable and happy through out our experience at Toyota of Huntington Beach !

May 2015 Went to buy a new car with cash, wanted a Toyota just had to pick one and pay......totally rude and arrogant salesman basically decided for me that I was buying my new car from Delillo Chevrolet just down the street...LOVELY buying experience and services have been great so far!

We love taking our cars here for service. Omar is the nicest, most courteous, honest and helpful service rep we've ever encountered. I love having the peace of mind knowing our cars will be serviced quickly, thoroughly and at a great price.

If there was something less than one star I would give this dealership a ZERO. Worst experience ever. I actually liked the salesman and went back after we reconsidered which model we wanted (Prius). But when it came down to negotiating price, the sales manager offered a monthly price but declined to provide the final price and asked that we figured it out ourselves - stupid stupid sales trick. This dealership is rottenly unscrupulous. Don't waste your time.

What to describe other than excellence in all aread. Have bought 2 Toyota from HB Toyota. Thru purchasing experience into servicing, always effortless.

Ben was great! Very efficient and got my car serviced quickly. Great service center

The workers are very polite and doing a good job. Fast and quality service.

Omar was very helpful to us. He got us a loaner vehicle with a quickness while our car was getting warranty work done. That means alot when you have a 4 and 5 year old with you.

Very pushy people. These guys are stuck in the past ways of selling cars.

Roderigo is very nice and truly wants to help you find the best deal possible

Toyota of HB is the best dealership. They are very customer oriented!!

Worst service ever. Made appointment for 730 and at 930 still changing oil. That's literally a 15 minute job. Will never come here again!

Service was great. However the time to wait for shuttle was long, over 30 minutes.

Toyota of huntington beach was a great experience for me and my family!!!! Every one is soooo friendly and helpful!!! Ask for Eddie Florres hes the man!!!!!

Juan and Turbo were very professional and made my buying experience a pleasure

Great personalized service, highly professional and technically competent. Good customer follow-up.

Hey guys I highly recommend this dealership for everybody. If you decide to get a car ask for Jose zumudio, as he really helped me out to pick out a brand new car. Service from this place was amazing. I would definitely come back to this place.

Hai is such a big help! Ive been dreaming to have a RAV 4 since the first time i started driving and with the help of toyota HB i was able to get my dream car within my budget. So happy!

purchased a 2019 Rav4 from Toyota of H.B. in july from Daniel Reif .so glad we went with this dealership ! after shopping around with other local dealerships ,Toyota of H. B. had the very best deal and the sales people were all great to deal with . they earned our business and all future business with their no hassle style A++++

Robert Irving assisted us each step of purchasing our desired car in mind. Amazing customer service!! So thankful with him! He even bought us food while waiting for the car! One of a kind service! Managers are great too! They make you feel at home and help you understand the process without the usual pressure of other dealerships. Thank you Toyota of HB and thank you amazing Robert Irving!!

As always, maintenance team is awesome. Rex was very professional and quick. Thank you for the great experience.

Coming from a family who usually doesn't deal with dealerships, I wanted to give this place a shot because of all the good things I had heard, a decision I am EXTREMELY glad I made.

I came in looking for a good college car that I could also get a great deal for. Mark was my salesman and he changed everything for me!! We found a great corolla that fit all my needs: reliability, MPG, and pricepoint.

With other dealerships you hear rumors about hidden fees and other charges, but mark was so upfront with me on everything, a true definition of transparency. I could tell that Mark really cared about getting me a good deal and not just selling me for a commission.

After talking details, I paid a down payment that I could afford and Mark helped me out with a great monthly that any student could afford. So stoked to be driving this car for such an incredible deal, and I can only credit that to Mark Tomaino and Toyota of HB. Thanks!

Always fast service, staff is super friendly and helpful, their waiting space is really good if you want to wait there. Totally recommend to any Toyota owner.

The other night bought a new Tacoma. This had to be the best ever experience I ever had. Buying a car. Easy. Stress free. Just how buying a car should be.

Great place. Staff is helpful with tough credit situations. Tons of cars and great environment for sales or service. Service techs are very personable.

Great Customer service by Ben and everyone else. They took care of my 4-Runner and even washed my car at no extra charge. I would highly recommend them.

I regret coming to this dealership for a recall. After telling me I could get a ride back to work in 10 minutes by their shuttle, I had to wait over 50 minutes and was late to work. I have been to many dealerships for recalls like Honda, Hyundai and they always offered me a loaner car or a rental to use. I'm very disappointed by their customer service, lack of consideration, and the unnecessary lie.

Daniel Rodriguez was the best he made our experience super easy and we will recommend.

Todd Wilson Is The Man Great Dealership highly recommend

Bought a TundraTruck here in 08 just had it in for a check up! Love the Truck!

10/10 would recommend. Matt V got me my new car in February of 2018 and it was very helpful to have him walk me through the steps of what it looks like to have a lease for the first time. When doing my last 30,000 service, Ben N of the service department helped customize my cars' service to exactly what I wanted. Thanks Toyota HB!

Everyone I encountered was so friendly and helpful at Toyota of Huntington Beach when I recently purchased a 2018 Toyota RAV4. What a great experience. I have already highly recommended some of my friends to remember Toyota of Huntington Beach when they want to purchase their next car!

Omar and John Appel and Rocco in service are AWESOME!

I'm always happy with the consistency of care for my car at Toyota of Huntington Beach. Everyone is so friendly and make taking my car in so easy and I appreciate the shuttle taking me to work after dropping my car off. I have to give a special shout-out to Mike Reynolds. Mike went above and beyond to help me out. Seriously. He's an amazing human being and I'm so grateful. Thanks, Mike! :)

Mark Pablo Rodrigo very good workers and attentive to customers

They were very courteous and prompt. Shuttle ride home. Made the experience hassle free.

Rick Reynolds from the service side was really nice and helped diagnose my car! The staff here is always nice overall. From Frank from finance. Noey from sales, and even the cashier! Will definitely be recommending my friends and family to come here for a car!

These guys are honest and great they don't try to take advantage of you like a lot of the other dealerships do

I would have given them 5 stars except for a dangerous rear suspension arm recall fix that required a 2nd trip to the dealership.

First of all I want to say that nowhere have they treated me as well as in Toyota of Huntington Beach, everything in general excellent I was just asking for prices and financing and I left with a Toyota corolla SE 2020 with the great collaboration and kindness of DANIEL that it gave me quite a few options of purchase that really convinced me low payments and little down if I had more stars I would give them the truth thank you very much for all Toyota of Huntington Beach 100% I will recommend them with my family and friends workmates