Town Center Nissan Reviews

Awesome Customer Service! The staff is very friendly and willing to assist. I would definitely buy here again and refer friends and family.

Was looking for a car and the sales person was able to show us around and answer all my questions and then some. Just wish they had the AWD model in stock to look at.

Get your car from Mike Nicholson!!! Great experience!!! He is such a great sales man. He is very knowledgeable of the cars he is selling and was able to answer EVERY question I had to ask. He is very patient and made the whole process easy. He stayed after his time to make sure I was all set with my car. This man has such a great personality and you will NOT REGRET purchasing a car from him. What are you waiting on??!!!

They did a great job, including cleaning and detailing my vehicle. Loved it!

If I could give this place no stars I would! The Service center manager and Belle Marsh are very dishonest. We took our vehicle there for a recall and Belle calls us and tells us all of these things that are wrong with our vehicle. We never got a printout, we only received verbal communication from them. They kept the vehicle for almost a week. We get it back and it breaks down, they tell us it s our radiator. We never had any issues with the radiator prior to taking the vehicle to them. They keep it for another 3 days, we get it back for another day and it breaks down again. My husband has a back injury and every time it broke down he had to push the vehicle out of the street. We had our vehicle towed there 4 times. The Service Manager then tells my husband that we would have to pay an additional $400 for the same repairs. My husband goes there to pick up his car for the 3rd time to pay the $400 and the Service manager Dominique says he has never spoken to my husband which is not true, because he spoke to him on 10/05 about the unprofessionalism of Belle and prior to this date, he spoke with him on 10/1 because the service manager arranged for them to have our vehicle towed there again. So how do you not REMEMBER speaking with someone?

Scott and Casey were incredible! We are raving fans of Town Center Nissan!

The service manager was prompt and efficient during the check in process and set the right expectations on the nature of the problem. Although I did not have an appointment was in and out in less than an hour. Completely satisfied with the car service!

Great experience! Benard, Andrew, and Lala really took time to work with me to find the best car based on my specific needs! I highly recommend Town Center Nissan if you're in the market for a new car hands down.

We purchased a 2015 Nissan from Town Center Nissan. We got a great deal and the staff was very professional. Our salesman was Clifford and he was very helpful and very professional. After dealing with several other dealerships I have to say Town Center Nissan was the most profession dealership of all of them. We would definitely refer them to anyone we know, as well as do business with them in the future.

This was a great car buying experience from beginning to end. Mike and Claude were both great and very welcoming. I would definitely return.

Car buying with absolutely zero stress. Our salesman, Charles exceeded our expectations as to what a sales person should do for a customer. He never once said he couldn't do something, even if it involved talking to the managers several times. I could have paid less for another car I was looking at, but our salesman attitude kept us there. We highly recommend this salesman and dealership.

All around the dealership was fantastic. From management to our salesperson Casey. Thank you so much for my new 2019 rogue!!!!!!

Great customer service! Vidal Jones was a great salesman and helped me get into my 2019 Rogue. He was always smiling and so helpful. This is the second time I've bought from them and I dont plan on ever going to anywhere else.

I purchased a car on January 21, 2013 from a contracted salesman brought in by this dealership to sell on a busy holiday weekend. The salesman told me he worked for the bank--lie. It is now 2/19/2013-- my temporary tag expires tomorrow and I have yet to receive my paperwork for my tags. I called last week and the girl told me that my paperwork was still sitting on someone's desk. I called again yesterday and was told that it was on file, but they were still waiting on some paperwork to arrive. They informed me to visit my local tag office and get an extension on my temporary tag since they waited 3 weeks before submitting my paperwork. I've emailed the sales manager-- no response. The first girl told me she would call me back--she did not.

Take my advice and buy elsewhere, they are only interested in making the sale-- then you are dropped like a hot potato.

Purchased a car and they put bald tires on it, while they were "cleaning" it. Then they refused to give me new tires. Had to buy new ones and then after a few weeks the manager finally reimbursed me. Fast forward a year, my car needs a quick maintenance, they let me wait for an hour in the lobby only to tell me no one is these that can look at it. I send an email to complain, it is forwarded to the sales team. I call to complain and the assistant manager says I need to speak to the manager the next morning. These people don't care about the customer. Just your money. Too bad I tend not to spend money when I'm unhappy.

This was the best experience. Sonny was the greatest as well as the Manager. They both went above and beyond to please my wife. We will be coming back when our lease is up and dealing with Sonny as my salesman!

Service was prompt despite the service center being very busy. The service representative communicated to me clearly regarding service provided. The discount that I recurved was like an unexpected Christmas present.

I felt really taken care of at Town Center Nissan. The staff from the moment you walk in make you feel important and Sonny our salesman was exceptionally helpful. He has been friendly, professional and cared about the amount if time we had to shop for and purchase our new vehicle. Sony was well informed about our new Rogue and even helped me further the day after I purchased it, in person. The lobby has complimentary popcorn! Great place.

Muhammad Ramadan is one of the greatest salesman I ve ever ran into... He was patient and extremely kind... I got the car I wanted and he didn t allow me to settle for a car that I really didn t want... He provided me with options... thanks so much for helping find a car that is suitable for my son and my business...

This place is awesome! I worked with Selena, she is great, did everything she could to help me get the car I wanted. I felt very welcomed to every employee that works there! If you want a Nissan i highly recommend this place. They are wonderful people there.

Town Center Nissan sold me a car that seemed in good shape till I got it off the lot. Most cosmetic that I chose not to make an issue. The biggest issue was that the trunk release was broken. They refused to fix it and make it right. Scare of what else I missed. BEWARE!

Friendly staff and fast service. Clean waiting area, highly recommend.

My experience was great. Ken my service advisor keep me aware on what is needed to keep my car service. I never feels as if they are selling service you don't need..

Very nice team that does their best to take care of the customer.

I have purchased at least 8 or more cars from Town Center Nissan and it is my first choice in Atlanta when I need a new or used vehicle. The staff has always been courteous and so has the Service Department. I have had very few problems with Nissans but when I did have one problem, they went out of their way to fix the problem. I only have good things to say about the entire organization.

One more thing. I do not nor have I ever worked at Town Center Nissan. I saw that someone posted that all of the people that posted positive reviews worked at TCN. I do not work for any dealership; however, I wonder if that person may work for a competitor as negative as he was. As a matter of fact, I am looking to purchase another car very soon and more than likely will from Town Center Nissan again.

Juan was fantastic! He made my car buying experience quick and easy.

This is my second time around, what a amazing experience. Steve Compere was the Best... Thank you again Steve

This was my first time using the Town Center Nissan service department for the first oil change on my new Maxima. I was a little concerned when I arrived by all of the cars already in the service bays. The Service Assistant, Belle Marsh, took my information and said she would call me when the car was ready in about an hour. Right on schedule, I was notified that my Maxima was ready for pickup on both my home and cell phone. When I arrived, my Maxima was waiting in the exit line. I was pleased with the professional way the entire visit was processed and look forward to having Town Center Nissan handle all my future service needs!

Quoted a price. Agreed to the deal. Looking over the paperwork, the price jumped by the amount of my deposit, so the amount on the bottom line was the amount I was quoted. Almost missed it. When I said no way, you quoted me a price less my deposit? This meant the price was $5,000 more than agreed to. I said no way. Daniel the sales guy goes for the manager. Sales manager acts like I am stupid. Of course we quote it that way. I said thank you, but I am going to leave. I shake his hand and head out. Percy (sales manager) comes behind me says "leave, and don't ever come back". Wow!! Believe me I won't.

Service was fine, just took longer than expected...

Purchased a used vehicle from Town Center Nissan. These guys were very very pushy and were trying to put the cart before the horse - attempting to get us to sign paperwork before we even agreed on terms. We mentioned some concerns about some noises, and they assured us they would check everything out prior to the vehicle leaving with us. THEY DID NOTHING... vehicle noises persisted, and unfortunately since this was a used car - it was sold AS IS. Also unfortunate is that we had to be without our car for over a month, and so far have had to replace the complete transmission and the center front axle. We have also found upon really close inspection that the aluminum alloy rims have cracks and breaks in them (5 spokes on one wheel), forcing us to buy a whole new set of rims. We still have some kind of noise going on, so can't wait to see what we have to replace next on this vehicle. If you are in the market for a new car, this place might be ok - but do not buy a used car from them.

UPDATE: When we took our newly purchased used vehicle to an automotive service shop, the mechanics did not even have to pull anything apart to determine that the vehicle was unsafe to drive (as stated by our mechanics). Obviously, it took very little actual diagnostic work to determine that the vehicle had some serious issues. I can not believe in good faith that Town Center Nissan performed adequate inspections prior to selling us the vehicle, nor have they attempted to follow up with us after the sale to ensure we were satisfied with the purchase. Our only saving grace has been the warranty we purchased, otherwise we would not have had the funds to fix our vehicle. We have still had to endure the inconvenience of not having our vehicle for over a month, and we are still dishing out a lot of money in repairs on a vehicle that had only been off the Nissan lot for less than a month.

Claimed they changed my oil, but didn't...
I normally change my own oil, but I had a coupon for three oil changes, so I let them do it. When I went to do my next oil change, I noticed the same name brand oil filter I always use. They use generic white filters, not Fram Extra Guard. I called the Service Manager, no answer. Left a message, never returned. Just one more dealer that reinforces why I don't trust any of them. Crooked as the day is long.

Went in to get transmission service was as expected 1.5 hours and that was spot on. Great service and a great place.

Vidal Jones was awesome to work with. Extremely diligent in the pursuit of getting my family into the right vehicle. Amazing experience At Town Center Nissan.

Vidal helped us at Town Center and he did a great job helping us and giving us the best deal! He made us feel welcomed and made us feel like we were being listened to!

Sells staff was nice but upper mangement is focused on sales

I live in Washington, DC and flew my daughters to Atlanta to pick up a car from Town Center Nissan. Now I know some would ask why I would go so far to purchase a car? Trust, customer service and that personal touch. I had previously purchased multiple cars from them and knew where I needed to get this one as well. We searched the website, spoke on the phone to their very professional reps and they assisted us in buying the right car. When it's time for another one we'll be back!

Went in for oil change they were fast and they cleaned the inside of the car and outside.

Mike was the best car salesman that I ve ever encountered. I wasn t sure that I could afford to get a new car that day but Mike made sure that I received everything I wanted for a price that I could afford. I was a little famished when I arrived and he accommodated all of my needs. He brought me snacks & water on top of making sure that he explained everything about the car that I was purchasing. I wasn t in the best of moods when I arrived but Mike changed all of that. I would recommend Mike to all of my friends and family members. Mike s customer service was so exceptional that I felt like we were long time friends after I left. Thank you so much Town Center Nisan and a special thanks to Mike. He is the best salesman in the business and you all are lucky to have him.

We tried to purchase a vehicle from TCN recently. We bought our pathfinder from them 4 years ago and have used their service department for years (they are great). When we bought our pathfinder I was about ready to get up and leave when they wrote on piece of paper and asked me to sign before they would work on making the deal happen. They wrote that: If we can get this deal done at this price we will have your business today ___________ . We never signed it then and they apologized and blamed on new salesman. So we were about to buy another vehicle and low and behold the salesman wrote on backside of paper doing the same technique. Why should my signature being on some piece of paper encourage you to do your job. They then sent the Finance Manager down to me with no information on our desired deal and asked me to sign before he would make deal happen. But, he wanted to argue with me and be passive aggressive. He said he wanted to know I was committed, if they knew their customers, they would know I bought a previous car and have used their service department for years. In short, potential customers ARE NOT REQUIRED TO SIGN some handwritten guarantee that you will buy if they make the numbers work. Make them do their job or go elsewhere.

Service was great! Rich was very nice and helpful. I was able to find out the problem with my car.

We were led to Kennesaw to meet a sales person at one dealership but they could not satisfy our request and as we were leaving out of this dealership we saw Town Center Nissan straight across so we decided to check it out. To our surprise they had only two pre-owned van at that moment but one was already sold. 2012 Nissan Quest was left in the lot. We test drive the car and felt that feeling of "This is it!"
The time we enter the lot we were greeted with such a warmth and helpful people that were not pushy trying to make sales. Jonathan was the first one who greeted us and led us to our most needed new van. Everyone there were genuinely friendly and met our satisfaction with all that are needed to execute our purchase. Price was listed higher then what our bank financed but they worked it out to our budgeted amount. They could have sold the car to someone who can pay them more but they wanted to work with us knowing that we were in a desperate need of a car. I praise God for leading us to Town Center Nissan in Kenessaw(long way from home) to bless us with a much needed vehicle. The other dealership was a decoy God used to bring us to the right place at the right time to receive what God has in store for our family. I pray that God will enlarge the territory and bless Town Center Nissan that they will help many people with their vehicle needs. Thanks to all those wonderful people in every departments at Town Center Nissan. God's grace and favor surrounds you all in Jesus name. My family and I are very pleased with our Van

Mr. & Mrs. Hampton

Good People.
They let you take your time, look at anything you're interested in. Drive as many as you want. Answer all your questions. And then give you an awesome price!

Great buying experience with Vidal. He really helped us pick the perfect car.

I enjoyed the buying process. Casey was very help as well as Willie, the Sales Mangers. I would definitely recommend Town Center Nissan to my family and friends.

I can only say that the service and parts department have provided us with great help. I recently replace all the hoses in my two ten+ year old Nissan vehicles. During this work I made a mistake and opened the throttle body and subsequently started getting error codes. Mike in the service department had sent the truck back to the shop to relearn the communication between the TB and the computer. All went well and saved me hundreds of dollars.
The parts department got me several items, that I had overlooked, very quickly and I was able to complete the work in the days I had taken off from work. Thanks so Much!

The team did a great job getting the work done and investigating issues I had with the car. Love taking it to them.

Very nice experience. Worked with Sonny and he was friendly and helpful! Ultimately we got the car we wanted at a price that works for our budget.

I was not ready to buy a new car. My sister was in the market for a car and I came with her. We both have Honda and are very satisfied. Joe was able to persuade us to look at high value Nissan. I was pleasantly surprised at the luxury of there sv features. Very impressive! Any way my sister purchased a 2019 with only 5000 miles. Joe said this won t be here long. My sister is an accountant and does not do anything fast. She and I both knew the VALUE of this car. She came back to purchase and I ended up trading my Honda CR-V for a new car the same night. Joe was excellent at the details and knowledge of features that made this car stand out. One of the best after purchase car salesman I have ever known! He took his time and patience explaining every single feature. Very professional!

DECEPTIVE! This dealership recently sent out mailers, indicating customers had won a prize. After a very HIGH pressure sales pitch, they inform you that since you are not buying a car today the only prize you have won is a $2 Bluetooth speaker, fresh out of a heavily abused crate from China. Do not buy from these crooks. At the end, they even offered to manipulate the "contest"and change our "prize" to a $1000 Visa gift card, if we would buy a car today. Avoid this place like the plague!

The service provided was very quick and the service representative was very professional. I liked the fact that my car was washed and vacuumed when I picked up my car. This was a very nice touch.

I just purchased my 2nd car from Town Center Nissan. They are straight up and easy to work with. I told Al I wanted better gas mileage. He got all my numbers together and told me what my options were. I drove 3 and he was very knowledgeable about the ends and outs of all 3. They are awesome!

I went in for an oil change today and the service department was not very busy so I was expecting a very quick in and out situation. I saw them take my car to the back very quickly and saw them work on my car because you can view them while you were in the waiting room. After they finished the work I saw them pull my car out and then I was waiting for them to call me to let me know my car was ready. 15 minutes passed by AFTER they completed the work, so I went and checked with the people to see what s going on with my vehicle. They said that they are washing my car and it ll just be a few minutes. I was surprised because it was something that they do not normally do for me but I was happy with the extra service. Another 15 minutes go by and the cashier lady saw me pacing around the waiting room and she called me out to let me know that they hand wash the cars so it takes some time but it ll be good to go in a few minutes. About another 15 minutes go by and I get a notice saying that my car is ready but they re not sure where it is and once they track it down I ll be good to go. I started walking around and I saw my car parked in the front of the dealership and it was still dirty so I was not very happy. My car had been sitting there this entire time. They said that would they would wash my car but at this point already 45 minutes of my time had been wasted and I had things to do so I said I don t need a car wash and I left....Very bad service today. I told them twice that I saw them complete the work on my car a while ago. The first time when I checked and the second time when the cashier saw me pacing. They did thank me for my patience though

Just purchased my brand new 2019 Nissan Rogue. My sales person Mohamed was amazing. He helped me with getting a deal I never thought possible. Not to mention his customer service was by far the best I have ever experienced. Mohamed, you were GREAT!!

The service tech was happy and welcoming, they handled are recalls , changed out oil, rotated our tires, and sold us a special oil change package deal to help save me money. Yes I am a happy customer.

Joe Simone was an excellent sales consultant. This is my first car and he made the process flow easily. No hassles whatsoever. I highly recommend him as your future car sales consultant and the Town Center Nissan team. Best of luck in your search for a new vehicle.

Love THIS PLACE! Very warm, efficient and Amazing at all they do! Blessings!

Eddy was very professional, courteous both times I brought my car in for service. Thank you

Very professional and courteous. So glad they are always helpful and nice!!!

We had bad experience with Town Center. We went there with their online pricing. We specifically told them what model and trim we want and the price we can pay out the door. Our asking price was few hundred lower then their online pricing.

They first asked us to do test drive. Then manager took really long to get back to us. When he came back, he told us online price has conditional discounts. I asked him to show me on the website and he couldn't find it. Again he went back for 20-25 mins to see if he can do anything. He came back and told us he can't go lower but he will respect online pricing however, this car has $895 of premium paint.
This is very disappointing. It was nowhere on the car sticker so he just made that up.

I understand dealer not able to sell at the price point customer wants. However having customer seat for hours, not selling at the advertised price and on top of that adding those dealer add-ons is totally
inappropriate. We walked out right away. They will never get our business or referral. Honesty in any business is important and they don't have that.

I didn't win that $1000 Visa gift card they said I did

I HATE buying a new car, the haggling and shadiness. This WAS NOT the case at Towncenter. Al took great care of us and shot us straight from the beginning and I appreciate that. The customer service overall is above par! Drove away in a sweet Rogue!

I was car shopping and wound up buying a vehicle outside of this great establishment. Come to find out, the dealership I bought my car from was not honest about the mpg and I have regretted not purchasing a vehicle at this Nissan dealership! I should have gone with the Versa! I honestly have to say that the next time I'm looking for a vehicle, it will definitely be here! Please don't make the same mistake that I did and don't go anywhere else!

Prices are higher than other Nissan dealers. Go to other locations to save money.

The staff is very great. Hassan helped me find my dream car!

Jackie Turner and Rob were helpful and considerate. This will be my 4th Nissan vehicle, the 1st was actually a Datsun. The truck I traded in was the most reliable vehicle I've ever owned. Pleased to find a dealer and service department with a visible customer focus. BTW I had already walked out on one dealer and I'm not tolerant of pushy sales staff.

The staff is wonderful, extremely friendly, and attentive to your needs. The manager is awesome. They treat you as if they have known you forever, just like family. Greatest car buying experience we've ever had!

Appreciate Rich and everyone solving my battery issue so quickly. Thanks!

Sale Consultant Casey Congdon, did an outstanding job selling me a new Rogue.

I have had my oil changed at this dealership since I got my Nissan. In the last 3 change package I bought, not one time was the wash or vac preformed. I complained to the service department about this. I was given a $20 credit and a promise that that would not be the case if I brought the car in later on Saturday(only day I have) when the detail crew is in. I purchased the new 3 change package and got my car in around 12ish. When I walked out to the car, no wash! no vac! and they service person gave some cockamany excuse that manager did not provide these services on Saturdays. Not the Class A oil changed promised, I waited an hour+ and got the service i could get at any quicky lube. Very disappointed.

I bought my Nissan NV200 from Town Center Nissan, in Kennesaw. Sonny was my sales person. He was absolutely awesome! Got a great deal!

My car needed two fuel scanners and the service was done and my car was back quicker than anticipated. Always great working with Mike, Ken and Dominic in the service department

Just went on for an oil change
Friendly service and was in and out

be careful of their service department....they will try to get you to spend a lot of money to get your car repaired!!!

The Hell I ve been put through since December 2018 dealing with this SPECIFIC UNORGANIZED dealership I wouldn t even purchase my COFFIN from you. The Worst car financing hell I ve been put through in my life.

Routine oil & filter. Mike Little said I needed a brake system flush and I trusted his advice, so that was performed. No problems and fast turn around. Thanks Town Center Nissan!

I contacted Aziz and he offered and closed the best deal of all 3 dealerships I was considering. He was very courteous during the sales process, and I recommend reaching for him!

I love this dealership! Revay is the man! He looks out for us and always provides the VIP experience! That's why he has been our car dealer for 10 years!!!!

Sonny was the absolute best. Very interested in what I was looking for. Very helpful in finding exactly what I was looking for

I leased my Leaf with Town Center a few months back. My salesman Theodore Bullard was extremely knowledge and was legitimately concerned about my needs and wants as a customer. The sales team was very accommodating in giving a great value for my trade and getting me a price that suited my budget. The whole process was very quick and easy. I'd recommend Town Center to anyone looking for a new car who want to get a high level of customer service!

The service team at Town Center Nissan was friendly and fast. I had to take my car in for a recall and was told it would take about an hour and a half. They got me in and out in an hour and the waiting room has comfortable seats, coffee and TV.

All in all great service. Showed up about 5 pm for oil change and tire rotation . They had me in and out in less than 45 min. My only complaint was the online appointments. You can not book on line appointments past 3:45.