Toronto Hyundai Review

When it comes to buying a brand new car shopping can be overwhelming at best. I recommend visiting Deborah for a stress free, no pressure shopping experience! Wonderful to deal with, really easy going and makes you feel like you're part of the family. No cheesy sales gimmicks all genuine personality. Can't thank her enough for all her attention to detail.

Love having our cars serviced here. I drop the car off and the courtesy driver has me back at home in 10 minutes. Used to hate having to go in for servicing, now it's a breeze.

I walked away from another dealer because of terrible treatment, and I came to Toronto Hyundai. EVERYTHING about my experience was positive. They were helpful, and weren't pushy. It was so pleasant, and I would recommend them to anyone. Great vehicle choices too.

From the moment you walked through the doors of the dealership even though it was a bit late in the evening the staff was very welcoming. The service that Arnold provided was excellent. We were updated with all information regarding the vehicles we were choosing and never felt like we were just being sold a vehicle. For Arnold everything was personalized and we were made to feel like a preferred customer.
Arnold is a very good, customer oriented, honest sales person. We would definitely refer all our friends and family to him and Toronto Hyundai Dealership. The whole experience was awesome!

Parts department would not provide me a quote for 2013 Sonata 2.4 L, spark plugs. Told me to call back with a VIN. What a waste of time!

Richmond Hill Hyuindai provided information promptly.

Make your own conclusions.

They decided to wash my car, however, the cleaning was not well done. In that case it is better don't even try doing something without finishing it.

I purchased a 2016 Hyundai Elantra drove it one day and the enginge blew. The car has been in the garage since the second day Novemer 6 it is now November 16. I have made 2 car payments and still have no car. Even worse than this is that they want to blow me off and not call me back. The service has been terrible the experience terrible the car definitely terrible. Buy a Honda or Toyota.

Satisfied with my new car. Great people, worked well for my budget and they never push me up or forcing to buy. Spent around like 3 hours with LAWRENCE but still he answered every question in detail and worked well for finalizing my deal. It was great time with them and will see you guys often with My referral.

I was highly confused about buying a new or second hand car and also about the brand that I should consider , but I however made up my mind for Hyundai and got to know abt Toronto Hyundai dealership after checking dealer rater site to get the best dealership for Hyundai . The next day , I stepped in 2460 Dufferin Street store after my work and I got the service exactly as I was expecting and was able to seal the deal within 2 hours right from start to end and had my car ready for delivery within 2 days. I would highly recommend this dealership if you are looking to go for Hyundai.

Credit goes to Lawrence, Shobhat and Michael for helping me in earning the first car of my life :)

Two vehicles have been recalled in the past year of 2017. Both the Sonata and Santa Fe are their staples, and both have been recalled. The Santa Fe in particular was recalled for two separate issues, which they knew about but decided not to fix all at once.

Kiyan very responsible sale rep!
Great discount on the car!
Professional and charming!

The upper management especially the General Manager is totally untrustworthy. He only cares about himself.

Ken Mak was very helpful.
Worked hard to get me the best deal.

We entered the dealership with no specific salesperson in mind. We saw Jeorge at his desk and approached him and from there on he guided us through the entire exercise. During the negotiations, with Jeorge and Brandon we felt no pressure and would recommend this dealership to our friends

Great Customer Service, Sales Person Arnold helped us from start to delivery.

Thank You for saving me from making the biggest mistake in my life to Lease a Car from Toronto Hyundai.
Well, it is to bad after waiting 6 Month for the Kona Ev, I can't have the Car.
Wesly and Vince worked so hard on sending email after email for 6 Month
only to come up with this great lease price of $ 1050 per month for this low-interest rate off 5,5%
with only a $ 5000 payment as security Interest free for Hyundai dealer.
I guess this is truly a car for the Rich and famous, today I got the Notice in the mail from Hyundai Finance in BIG LETTERS DECLINED.
I don't have enough money to drive this high-end luxury car.
Well, I need to thank you, Heather and Michael, in the Finance department to use my Accounting resource at a charge of $ 300 by my Account to provide detailed financial statements.
And last I should thank you for the owner of the Dealership for his great Management skills and how wonderful he runs his business leasing cars.
It has been the most enlightening experience of my life to deal with all these wonderful people.
Thank You for saving me from making the biggest mistake in my life to Lease a Car from Toronto Hyundai.

Customer service was on par when in with my car becouse water was driping from under and to get a oil change service guy have in and out in no time.

I just picked up my new leased Tuscon today, Michael, thank you so much for your help you were great during the whole process.
Also great thanks to Joseph and his great job of getting me the best deal.

They know how to book appointments, they just don't know how to keep them. Also I just found out that if you buy a demo and one of their salesmen are using it for six or seven months you lose all the warranty on that time, and when you asked who to see about something they say well phone head office. Not very happy with the people or the service Department thinking of buying a new car next year they're making the decision easy for me on where to purchase it don't think it'll be there

My husband and I recently purchased a new car. It is our third car bought in this dealership. This time our sales representative was Jack Kang. We are really enjoyed our experience to buy a car with him. Thank you & Toronto Hyundai!

Reasonably friendly staff as long as you don't require much help, otherwise can be condescending. Often overhear them gossip about other customers.

Awesome customer service and excellent work done on the car!

Fantastic customer service! Vince and his team was very helpful and very accommodating!

We worked woth Shobhat, and he is very pleasant to work with. He doesn't pressure you into buying a car. He simply gives you the information needed and is very helpful. He gave us a great experience.

My wife and i were noticably interested receptionist was neutral

Highly satisfied with them. I recommend to do your business with them.

Worst hyundai dealership to deal with.

Last year I referred two of my friends to get the lease in this dealership. They got the cars and out of nowhere I was promised a referral by the sales team. Its almost 7 months no reply. I didn't ask for it but if promised better keep it.
After i talked to them they said the Top management doesn't care after the sale is done.
TOTAL DISAPPOINTMENT.
I just got my uncle a brand new santa fe from Nav Bhatis dealership in mississauga. AMAZING SERVICE. They also included winter tires with life time swap and storage at no extra cost.

Its time for the Thornhill dealership to learn from your mistakes....If you take my advise don't deal with them as after the sale they Don't care.

I've done service in this dealership, they did an amazing job serving me. They listen to my problem and willing to stand on my side to get things done. I'd definitely go back for service!

The sales team is very good and informative during the purchase process and immediately after very helpful and available for all your possible needs.
Service team is good and thorough but the clerks in said departments are very different individuals. Some are very informative, honest and helpful - recommending services and products that make sense for your needs whereas others are more interested on adding services to your scheduled appointment.
Good dealership with all available services and the individuals working there. Would definitely recommend them to car owners/buyers of any kind.

In regards to customer service at this location; has been an horible experience. They don't return phone calls or emails. Front desk can't even put me in touch with a supervisor. I'm thankful I did not purchase a vehicle through this dealership, but it looks like they may try to keep my deposit.

Make your purchase anywhere else.

We have been customer at this location for the past 6 years, bought 2 cars and did every oil change and every maintanance at the dealer shop. Even bought the winter tires, rust protection there too. 6 years later, we are moving out of the province and went to sell the car back to the dealer and got treated very badly. They wont even buy the car back at its remaining value. I paid 600 to fix the problem, paid one more payment and they told me to pay lean charge on the car. I had to actually fight to get that waved. Sales person Joseph very incapable of communication and the finance manager told me my car value is very low because of the rust on the roof. I dont think that is my fault. Its how its made poorly and unreliable. Resale value is exptremly low. I strongly advise aginst purchasing any hyundai vehicle at all. I know im never buying it again.

We just recently purchased a pre-owned Hyundai SantaFe. We worked with Michael Chow- he was very friendly, honest and willing to work with our "shopping list". He definitely defied the "used car salesman" stereotype! Everyone we dealt with at the dealership was professional and friendly. The customer service was great- all our queries were quickly answered and the car was in perfect condition when we picked it up. Compared to other local Hyundai dealerships, Toronto Hyundai stands out for its' service.

Had a wonderful experience purchasing my first Hyundai Santa Fe. Would highly recommend this location for its exceptional service. Ask for Michael Chow!

I ve had pretty positive experiences with the service department here and Peter. They re pretty quick to order parts and make honest recommendations on repairs and impact if you don t make them. Will definitely bring my Veracruz back should it have more issues. Thanks Peter & team.

Only downside is the wait room kinda sucks and fills up fast.

I booked a test drive for a manual transmission Elantra Sport, and when I showed up to the dealership, I was kept waiting, then told that the standard transmission one was sold a few days earlier, and then I was asked if I would be interested in trying the automatic. Now, I recognize it's better for them to sell cars, then test drive them, but I booked the morning off to travel to this dealership, and an e-mail offering to re-schedule a test drive would have saved me the trip and the time.
In one way they did me a favor; they let me know that I should head back to the Honda dealership where I might get better customer service. I can only imagine the service I would receive AFTER I gave them all my money. Ouch!

very small dealer and busy as always, I had a booked apportionment for an oil change for 2:30 and I get out of dealer at 6:00 pm. You calculate the hours!

EXCELLENT SALES AND SERVICE!!! MICHAEL CHOW IS AWESOME!

The work done was very good and well explained to us. However, it took much longer than we were originally told. We were later informed of the greater time but that was not communicated to the driver who picked us up so we ended up waiting about two hours at Hyundai instead of at Yorkdale.

Excellent customer service! Highly recommended for their knowledgeable, friendly staff and client focus.

Great customer service. Sales staff very friendly

Very approachable and nice people especially our Dealer and Finance Manager. I highly recommend Toronto Hyundai..

Very small dealership with limited indoor space for display. If you want to see a model they have to get a key and take you outside. Sales people are disinterested and not well informed.

I normally go to Toronto Hyundai for my services. The service advisor, Peter Luis, was very knowledge and able to articulate the issue in a reasoning fashion. They only suggest to address the necessary issues. They would also provide complementary car rental for long service.

$100 for the part and $234 for the labor...I wish I shopped around before going there :-( Good service though...because they're not busy...

Bought my second Hyundai Santa Fe from Toronto Hyundai. Ben Leung (President of the company ) is such a great guy, easy to deal with and we're treated like celebrities. If you're looking for a Hyundai vehicle, that's the place to go. Can't go wrong. Highly recommended.

Mr. Arnold is an amazing person with the best costumer service. He met my full expectations about buying my first car. He welcomed and gave me confidence from start to end I will definitely recommend him. God bless...

Great experience with Sales Philippe Patrick, Tomaj in Service, Heather financial and Rick General Manager, professional team, this is a fantastic Dealership in every department, great job

We had been in Toronto Hyundai to purchase a vehicle in July. Our salesperson was Arnold and we were impressed with how genuine, honest and professional he was. Life got in the way and we did not end up purchasing a car at that time. I contact Arnold about 10 days ago and he remembered us and was forthcoming, accommodating and professional yet again! We had trouble setting up a meeting due to my husbands work hours and last week my husband ended up purchasing a vehicle at a dealership close to his workplace. However, we were so impressed by Arnold and feel that there are so few people in his field that are honest and helpful that we wanted to write a review for him anyway. Think about how great he is, if we are writing a review and we did not end up purchasing a car from him!

Visited the place with some friends and it was quite an experience....Joseph and Ms Black were friendly and very helpful. I recommend it to all.

So far, my car has been bought & well-maintained by Toronto Hyundai mechanical engineers & staff members. I am appreciative that all of my technical questions have been answered with information & explanations when/where necessary. Thank you for your respectfulness. Gratefully

great quality service ever had. i felt like i was family. straight to the point and honest . service with a smile... very professional and helpful. i would definitely recommend to people others. as a first time buyer this wont be the last. i will be back again in the future.

Thank you , Arnold Cabalza, for outstanding customer service you gave to your customers. I'll recommend you to all my friends!

Professional, Passionate, Pleasant

The above 3 'P's are the sum-up for my experience with 2 'P' - Patrick Philippe! This gentleman is a rare personality who gives sincere advice and cared about my need. I was looking for a 2017 Santa Fe Sport SE but unfortunately most models were already sold at that time of the year. I wanted to wait for the 2018 model since I didn't require the vehicle immediately. Patrick listened to my situation and shared his expertise. He never pushed me to make a prompt decision which I respect and appreciate. I would definitely recommend Patrick and Toronto Hyundai for their 5-star service!

Joseph Zhou & Heather Black help me get my first car.,they were both amazing employees of Toronto Hyundai - Dufferin.Thank you guys for all the help.

Exceptional service. They go above and beyond to make sure that you leave happy.

Awesome customer service. They answer any and all question you might have, especially in regards to maintaining their awesome cars

Bought my new car there from a sales person named Igal. He was very nice and down to earth. Hit him up.

We bought 2 vehicles here. Great price, service & very nice people.

Friendly, knowledgeable, professional sales attention from Michael Chow and Ricko Lau. Mirrors my service experience at this dealership over last nine years.

I went to charge my EV, and they locked me out with my car inside!! I had to call the police, security and waited in the cold for 4 hours... 3 days before Christmas! The employees saw me leave my car, and they didn't say anything about closing the gate. This is outrageous! I demand an explanation!

Just stopped here to browse for a new Santa Fe. The parking here gets quite tricky since the back doesn't have a lot of space. Rather small compared to other Hyundai dealerships

The people here are amazing! So friendly and nice. I will see you all at my next service !

What a great service they have! They are all friendly and welcoming! Thank you to Arnold for his kindness and his great offer for our very first car! He helped us a lot with our budget.

Check engine light appeared on my well maintained and low km 2012 Hyundai Sonata (bought as new, single owner).

Did my homework by reading the OBD error code and researching the code online. There are literally dozens and dozens of posts linking this error code to a mass North American Hyundai recall related to a potential engine fire / engine knock sensor / sensor harness.

Reasonably expected this be fixed under the above mass recall warranty.

Right off the bat in my initial call to book an appointment with Toronto Hyundai I had to argue with their staff about my eligibility for this issue to be repaired under ANY recall warranty.
Then I was also informed that I MUST pay diagnostic fee in any case, AND, as all my past recalls were already completed, they see "no reason" not to FULLY charge me for the repair ...
This poor experience concluded my dealings with this "highly praised" dealership.

Next I called another dealership, much closer to my home location, but one which does not advertise itslef as the "No. 1 Hyundai dealership in Ontario" (which I also got fooled by - see above), and could not be happier.
They immediately acknowledged this is a familiar issue which IS related to a mass recall and informed me immediately that I will be taken care of promptly and at no charge to me whatsoever.
I was booked for service on the morning after.
All was completed within 2 hours, $0 charge, they even Ubered me on their expense two ways to my home.

I really expected better from the "No. 1 Hyundai dealership in Ontario" .

My husband and I recently got a Hyundai Elantra,we were so lucky to have Deborah helping us.she is an amazing sales representative,we really recommend people to go with her she have always the best deals that You can afford,super nice an attention to every single details,thanks Deborah we love you ....!!!!

Did not enjoy my experience here. Could have been the salesman

Deborah is very approachable and friendly person, we are so grateful on our first car, she assisted us from the start until end. Well explained on every details of the car and giving us the idea on what we are looking for a car. We rated you 5 Star co'z yo deserve it.

Again, Thank you very much.

Regards,
Willie & Madelene

Great place to buy a car. Love the sales people and service department.

This dealership gave me a great deal on a great car. They went out of there way to make sure I was happy. Jeorge is a great guy and is easy to recommend. I would shop there again.

Excellent service, my salesman hooked me up with a great deal on a new Elantra. Very satisfied with my experience at the dealership.

Joseph Zhou was a great sales representative. He had a great deal of knowledge, was very helpful, informative, and very patient. It was a great experience and service. this why I would definitely recommend this place again, because I know that the service i will get is very professional.

WORST LOCATION EVER.
I had an appointment scheduled for today that I had scheduled weeks in advance. I arrived at 11:00 and was left waiting until 4:00!! 5 hours waiting .. that's ridiculous. When I reminded them of my appointment, they told me that "appointments don't matter!" ... then why schedule people? The worst part was I was only there for them to fix an issue that they hadn't resolved in the first place!

I will never return to this location. Worst service ever.

Purchased an Elantra at this dealership and just received the car today. The entire process from me sending a message through their website to the car delivery, was smooth and flawless. Vince was professional, attentive and deserve 5 stars himself for customer service. I m extremely satisfied with my dealership choice and would definitely buy her again!

Recently purchased a vehicle here. Great and swift service from start to finish. Jack Kang was our point of contact who was helpful and available throughout the process to answer questions whether it is a week end or late night. Highly recommend the dealership and ask for Jack!

I've been to other dealers in the GTA when in Markham or Mississauga, but choose to drive to this dealer. I had some weird electrical gremlins on my Veracruz. Their master mechanic, Peter, is great. They kept the car for a week but because they couldn't fix it completely they didnt charge me (problem was since fixed). Hopefully they keep their service dept going because I believe its the reason to shop and service here.

I have purchased two vehicles here. The staff are friendly, helpful and informative. I highly reccommend this dealership.

Just recently purchased our car from Toronto Hyundai. Great service and friendly staff! Joseph was knowledgeable and helped guide us to the purchase of our very first car.

Friendly attentive service staff. Pleasant waiting area.

Servicing my vehicle they had great service. As I was waiting they offered me a desk to work at and offered me tea and coffee. Very friendly

Buying a car in Toronto Hyundai has been a very pleasant experience. Your sales staff (Andrew) has been excellent and honest. I highly recommend them if you want to buy a new or used car.

This dealer knows customer service, period!

I would like to take this opportunity to express how truly thankful I am of my experience with Toronto Hyundai, especially Tomaj Shahinjou your Technical Service Manager.

I am currently the owner of two Hyundai s however in recent years, my 2011 Hyundai Sonata started to show signs of trouble. I reached out to multiple dealers but no one was even willing to listen as it was a sold vehicle and too much work to go through the warranty process. This left such a foul taste in my mouth that I actually decided to leave the brand completely upon my next refresh of both vehicles. As you can see, I am in the service industry and control the sales and marketing aspect fo the business however I am well aware it is not the sales process that wins loyalty, it is the service that comes after.

Tomaj Shahinjou is an excellent example of what service should be. He was 100% honest and respectful from day one. He delivered what he promised and everything was explained until there was a full understanding of the entire process. No over promises and no with holding information. He made the whole process easy therefore allowing me to continue with my daily activities without feeling the impact of the car in the shop. I am happy to report that after a very long time of battling over this issue, Tomaj was able to address the issues with my vehicle in a responsible amount of time.

More importantly, he won back my faith in Hyundai. The Genesis G70 is looking like a promising option for my next vehicle refresh based on the service I can expect under Tomaj s team.

I want to express my gratitude as I am in the service industry and team members like this are very hard to find.

Thank you once again.