Zeevik L

Review of Toronto Hyundai

Check engine light appeared on my well maintained ...

Check engine light appeared on my well maintained and low km 2012 Hyundai Sonata (bought as new, single owner).

Did my homework by reading the OBD error code and researching the code online. There are literally dozens and dozens of posts linking this error code to a mass North American Hyundai recall related to a potential engine fire / engine knock sensor / sensor harness.

Reasonably expected this be fixed under the above mass recall warranty.

Right off the bat in my initial call to book an appointment with Toronto Hyundai I had to argue with their staff about my eligibility for this issue to be repaired under ANY recall warranty.
Then I was also informed that I MUST pay diagnostic fee in any case, AND, as all my past recalls were already completed, they see "no reason" not to FULLY charge me for the repair ...
This poor experience concluded my dealings with this "highly praised" dealership.

Next I called another dealership, much closer to my home location, but one which does not advertise itslef as the "No. 1 Hyundai dealership in Ontario" (which I also got fooled by - see above), and could not be happier.
They immediately acknowledged this is a familiar issue which IS related to a mass recall and informed me immediately that I will be taken care of promptly and at no charge to me whatsoever.
I was booked for service on the morning after.
All was completed within 2 hours, $0 charge, they even Ubered me on their expense two ways to my home.

I really expected better from the "No. 1 Hyundai dealership in Ontario" .