Melinda M

Review of Tipperary Sales dba La-Z-Boy F...

We are disappointed with the way our sectional has...

We are disappointed with the way our sectional has held up over less than 5 years.Look up La-Z-Boy Recliner handle or La-Z-Boy ( insert other parts) on YouTube and you ll see how often you re going to have to replace or repair things on these overpriced pieces of furniture PLUS, to add insult to injury you will be paying for the parts whether you ve owned the furniture for 5 years or 5 months. I remember when we bought the furniture that the saleperson really hyped the Life Time Warranty . I suggest making sure you take the time to read the paperwork carefully before you commit based on this statement. It s got a big * in there.

We bought the Devon Sectional less than 5 years ago and are an average family that uses our furniture in conventional ways-we don t have wild parties, young children or even anyone more than average weight sitting on the couch. So far, one of the sectional module s frame has broken across the back, overall the cushions don t spring back as well and the handle for the center recliner snapped off. I have only attempted to have the handle replaced and my options were to do it myself and buy the part from La-Z-Boy corporate for 12.99 or if I wanted to have a service technician come out pay an exorbitant call fee ($100+), pay for the part and also an hourly charge on top of that. Why can t I go in and get a handle from the store I purchased the sectional from for FREE?!

The customer service number means pushing a lot buttons to finally get through to a person and in my case speaking to someone who acts like YOU are a bothersome pest and they already know what you re going to say so they answer before you can get a complete sentence out of your mouth. I went in to the store hoping I could just get the part there and nope- they were going to just give me a number to call. Again. I paid over 3000+ dollars for this sort of service and warranty? Sad.