thornhill hyundai Review

had a wonderful experience here. David is a very talented individual and he helped me a lot to find the best car for me. thank you :)

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November 25, 2019

SALES VISIT - NEW
"80km ( Hamilton To Thornhill )." - robynmark
Surfed the net to find a good price at this dealer. Sent an email that was quickly answered by the sales Manager,( Eddie Li ). We discussed numbers over the phone and email.
Numbers sounded good, but wondered if they would change when I went all the way down to the dealership. We went down and where greeted in a friendly and helpful way.

Eddie Li ( Sales Manager ) made time during a busy night to sit and go over everything we spoke, and emailed about. He was transparent, honest but most of all kept his word.

The deal was made Monday night and delivery was set for Saturday. When we picked up the car, Tara Fallah sales rep, went over the paperwork and all the functions of our new car to make sure we were happy.

I have been purchasing cars for over thirty years, and happy to say that this experience was the best I ever had. They did what they said, and said what they did!

No games were played, or back and forth from sales person to manager.

I'm now, an owner of the New Hyundai Palisade.

I will definitely recommend this dealership to my friends.
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My husband s and my experience was wonderful.

The service, from start to finish, was was smoother than smooth.

We had ONUR help us out; please reach out to him if you need any support when it comes to these cars.

The knowledge that was provided was great!

Thanks again to the Hyundai Thornhill, and Happy New Year.

Can t wait to pick up our new HYUNDAI PALISADE 2021.

I didn't know that there was new management present at the dealership so read my review below for a purchase I made 8 months ago as to why I originally gave this place a 1 star. After reading my review the present managers have called me personally and are doing their best to ensure that my next visit at this dealership will be a pleasant one. I'm giving 4 stars for the effort they are putting forth and will definitely put a 5 star if my next service with them goes accordingly. Thank you again Afsheen and Greg.

FULL OF LIARS!! Everyone read before purchasing!
I bought a used Toyota prius here. The car was great but the service was horrible and the sales Rep is a crook and don't understand how he hasn't been fired yet. Before the test drive he purposely had the car park so I wouldn't have to reverse it out of the spot and when the test drive was over he stopped me before I could attempt a reverse park and said to park it straight forward into a spot. After we told him we would like to purchase the car he asked us if we needed all the extras like backup camera and new tires etc... The backup camera was $600 and he said they will install the screen into the mirror inside the car. I said no thank you and asked if the car came with two keys and he said that it did and also asked that the car be detailed before I could pick it up as he originally promised. When I finally got the car the cabin was messy and no second key was available. He said that the key had been lost by a technician and if that I wanted one I had to pay $400. I said no that wasn't my fault you owe me a key. I would call multiple times to speak to a manager but even the manager would lie to me saying that he was going on vacation and would deal with it in two weeks when he gets back. I went to the dealership and that same manager on the phone was there in person every time I went for the next two weeks. This went on for two months till the General Manager (seemed like a really nice guy) finally got me a key for 'free' (time is money and they wasted two months of mine lying to me). And to go back to the backup camera, we realized that the car had already come with one originally installed by Toyota when it was first bought. Even the sales papers had the backup camera in them as a feature but this snake almost lured me into giving him $600 for something that the car already had. I love my car but I hate these crooks. No one should ever buy from them!!

Lmao worst dealer of all time!!! I read these reviews and laugh because this dealership hasn't changed one bit lol scams and selling lemons (like I bought) .. one review below on how they were saying he needed a new wheel bearing lol anything to make a dollar!!! I bought a 2014 from there and I had the worse experience ever!!!! Everyone has smiles when u $$$ comes out but after everyone is to busy to help and that's when u get the run around!! Stay far far far far away from this lemon dealership!!! I travel farther now if I have any issues at maple hyundai and let me tell you the drive is worth it.... always on the ball and more loyal and honest then Thornhill!!!

Mohsin sheikh he was a great guy helped me a lot to get the best deal possible such a great dealership .

Excellent service
In recent days I went to the Hyundai dealership in Thornhill for a test drive and to find out more about the car I wanted to buy. Mohsin Sheikh attended me, who offered me special treatment and excellent customer service. We moved in different quotes and payment options, we negotiated and I was very impressed with the quality of service that they provided me at that time. At the same time I want to thank Abmed because he got me a good deal to trade-in my car. At the end I bought my new car, and I was very satisfied with the price and the services that I obtained with the purchase.
I recommend them 100%, ask for them.

Lost my business. Had me test drive a dirty filthy car on their lot. Salesman not knowledgable about car at all. When asked if it was accident free, salesman responded with "I guess so" came here interested in buying a car left here disappointed and will not return to this dealership again. Poor effort

They are really nice up until you sign the contract. Then they start treating you like dirt and show a lot of disrespect. The worst part is their service center. They are rude, unorganized and will waste your time. I had a 7:50am booking with Ed today... and apparently it was his day off! The only other relationship manager (who showed up at 9:00am) refused to help me since Ed was taking care of the account and they had a big line of people waiting to be served (who all showed up after me). Never going back again.

If you are looking to buy a Hyundai, find another dealership.

I just purchased a Hyundai Venue. The sales person I dealt with was Onur Onder. He was very kind, knowledgeable and helpful throughout the whole process. As a first time car purchaser, I appreciate that Onur took the time explain everything along with giving me some great advice. I would highly recommend that anyone looking to purchase a new vehicle do so at Thornhill Hyundai and that they deal with Onur Onder.

After hours Receptionist was a bit rude on a Saturday interrupting me as I was trying to speak on the phone

If you're buying a Hyundai or any car quality it's worth the drive they will treat you with respect and make your car buying experience as painless as possible will be returning for my next new vehicle for sure

Worst experience as i bought Elantra 2020 2 years ago at approval rate 6.99% which i can easily get at 0 as it was my first experience for buying they ripped me off by saying don t buy used one as they told it interest gonna be 7% on it but when I bought new 2021 they charge it by 6.99 Approval i mean what difference they gave me and most important they never gonna pick your call after you bought it. I would suggest to give visit some other showroom before to this showroom.

Had a pleasant experience at this dealership and exceeded my expectations in terms of customer service in this industry. I don't do well with pressure tactic sales and have experienced this in the past at almost every other dealership. Throughout the whole process at Thornhill Hyundai, I felt that I was always treated with respect. Special shout out our sales person Jonathan Hochman and Marc the manager for being so helpful!

I had a good experience with sonia. She was very
friendly, kind and efficient. She helped and guided me in finding the right car for me. Overall good experience

I wouldn't recommend this dealership. Also a very creative service department that creates work for themselves. I wouldn't buy nor service a car here.

I recently had great service with Sonia Malik at the dealership. She was quick to respond to my internet inquiry, she communicated effectively via text leading up to the text drive, and she knew her stuff about the Tucson that I took for a spin.
On top of that, she followed up with me exactly when she said she would - someone keeping their word and acting on it is refreshing.
If you're looking for a Tucson, get in touch with Sonia at Thornhill Hyundai and you won't be disappointed.

I leased a new car, and had a great experience at the Thornhill location. The staff were very knowledgeable, kind and respectful. I will be getting my next car at this location 100%, and will be recommending this location to everyone I know. Thank you guys :)

The first rule of business is: RUN A BUSINESS, nothing more, nothing less.

Greg Carrasco (the bald guy in the YouTube ads) cannot keep his mouth shut about his liberal agenda, about how much he respects Islam, about how much of a feminist he is.

Jesus Christ, within 15 minutes of me entering the store, I knew everything he thought about everything ... except cars.

If you want to attend a Marxist political rally: go to this guy.
If you want to buy a Hyndai, go somewhere else.

very nice and caring manager. He was very helpful and I totally recommend this location if you're looking for good cars and good deals

Just picked up my new car today, this was my second time buying a car here and it was a good experience both times. We were helped by Sonia, she was very upbeat and friendly throughout the entire process and we never felt overly pressured. She also made sure we got our first pick of colour and that we would not have to wait too long for the car to be ready.

I called to get a rough estimate for the replacement of a clutch and bearing and was told that I needed to bring my car into the shop despite the fact that I had already had an inspection done and the clutch and bearing had already been diagnosed. There was no bother to ask if I had already done so

Ting, Emilia and Afsheen did a great job! I am so happy with my 2020 Elantra and will definitely be telling my friends to come see them! Over all amazing experience.

I love my new Tucson. Great service. Thanks to Masood for all his help.

I was at Thornhill Hyundai today for service with my husband. We also had a few questions about our options for new lease. We met Tara and she was really helpful although we weren't ready to purchase she explained everything we needed to know. We will surely go back to her when our existing lease is done.
I highly recomend Tara to anyone who's trying to purchase a vehicle!

Just taking the time to update any potential customers from a previous post regarding this dealership that we were VERY disappointed with.

Please see below for the details of the warranty that THORNHILL Hyundai had specifically offered us:

This consideration does not represent a warranty or guarantee beyond what has already been agreed to as part of the sales contract, but rather a reassurance that Thornhill Hyundai will provide repair assistance in the event of a failure relating to a manufacturers defect of equipment in the vehicle s power train. This is limited to the Engine assembly and internal lubricated components; emissions control equipment (catalytic converters), sensors (including oxygen sensor, mass air-flow sensor, MAP sensor, throttle body position sensor, crankshaft position sensor, camshaft position sensor, oil pressure sensor, coolant temperature sensor); Transaxle assembly and internal components; axle shafts and differentials.

This consideration will be applicable for a period of 1 year or 20,000km from time of vehicle delivery (whichever occurs first). This consideration does not supplant the recommended maintenances for which the owner/operator of the vehicle will be responsible, and does not apply to items that would be considered subject to wear/tear under normal operation of the vehicle. Consideration will only be made towards repairs as performed by Thornhill Hyundai and are subject to the discretion of the General Manager. This consideration is non-transferrable and is applicable only to VIN as listed above.

Since we had Hyundai Canada request the service reports and finally have received them and not ONCE does the service reports mention that Richard Vostcamp or anyone at the dealership had ever looked into the issue we complained about since day 1 with the slippage on the rear end differential. Now my wife and I had to fork over $1300 out of our own pockets to replace what they promised they would take care but went back on their word. Once again anyone reading this do not buy from this dealership - even talking to Hyundai Canada themselves they assured me this is not the first complaint they have had with this dealership!

Genesis a very good car purchased from a real Pro

I purchased my first Genesis from Luiza two years ago.
I researched the car and was prepared for the negotiation process.
The entire transaction took less than an hour.
Luiza was pleasant, easy to talk to and conducted herself in a very professional manner.
She pointed out the features and benefits convincing me that this car was great value for the money.
Done Deal!
We spent the last half hour talking about everything but cars! Travel, great restaurants and music.

Now that I have seen the new 2015 Genesis with AWD, I ll call Luiza to schedule a test drive.

PS: My service advisor Laksmi (Mimi) is also awesome!

What a great woman Sonia Malik is!! Had a fabulous experience dealing with her. Keep it up Sonia

It was a pleasure meeting with Sonia today regarding Hyundai 7 seater car. She advised and helped as per my expectations.

Great service from Danna, Eddy, and Michael.

Thank you!

The service is good but labour cost is too high. Out of total bill of 1200 CAD. I was charged approx 500 CAD for labour..whichnis too high and unacceptable.

I want to Thank soina.Had a great dealership with her. Strongly recomended

I strongly recommend Thornhill Hyundai for the service quality and human quality. Mevlut was the sales person I dealt with. No pushing, no hidden agendas, real help in understanding the dealership offers and to determine the best alternative. Also important to mention the promptness of Stan, the man who runs the show there. Pleasant and efficient way of doing business.

Welcoming amd friendly staff from the moment you walk in. Stan and Mevlut , salesmen were exceptionally knowledgeable, helpful and patient. No pressure at all. I have purchased previous vehicles from Thornhill Hyandai and highly recommend this dealership.

Emilia was great! She took care of my father like she was his daughter. She was very patient and walked him through every detail. Even set up his phone to connect with his car. Greg, you have a good one with her keep her around for a while, your clients will not be disappointed.

Excellent service!
Andrey made this purchase very easy for us. we would definitely recommend!

Worst sales management team ever. Very rude sales managers. Waste of money if you buy a car from them. Sales people are not even trained to help you through making a decision. Worst part would be that they give you a price by their sales people and then the sales manager comes and tells you that they can't honor their promises from the day before.

Mohsin Sheikh was a great salesman by breaking down the cost and add ons. He took his time with my husband and I, and ensured that all our questions were answered as well as providing complimentary licence plate frames. He gave our new sonata wheel locks as well as a touch up pen, mud guards for the wheels and winter mats. The dealership also has a nice complimentary espresso and coffee machine. Great experience all around.

Very quick and efficient also extremely personable service representatives

I went to the dealership on Monday for 2015 Genesis because I really like the car. One of the sale consultant came and said we cannot approve your finance because I am an international student, even my credit score is 710 tro 730 and I left eventually. Today, I sent an email to your finance manager in order to try again and he said he could approve my situation, but the car sold yesterday. How unprofessional the sale consultant was. I dont remember her exact name but she sat opposited the receptionist. Her name is Tarra if I am not wrong.

Firstly, I would say it was a great customer experience. Got what i was looking for, the Elantra GLS. With low KMS and a great deal.

The Buisness manager- Ahmed singer,
Sales specialist- karan sharma were super helpful throughout the purchase. Got somehow approved and during the delivery, the Car was nicely serviced. Thank-you for the great deal and time of yours. Would definitely recommend anyone looking for car and excellent customer experience.

If you are looking to buy a Hyundai, I suggest that you go to see Emelia at Thornhill Hyundai. I had a terrible experience at Downtown Hyundai so I drove up to Thornhill on December 31, 2018 (Mainly because I had a very good dealing with Greg Carrasco when he managed Oakville Hyundai in 2015/2016). I met Emelia at around 20 minutes to closing time. (1:40 PM I think) She stayed late and was beyond great with me. Believe it or not, I was satisfied and happy with my trade in value. She actually listened to what I had to say and I had a new 2019 SantaFe by 5 PM. What is it about some dealership salespeople? I don't need the best deal in the world. I just want a fair, honest transaction and above all I don't want be played like a fool. Emelia was straight up and pleasant with me. She gets 5 stars from me.

Never go to them for service THE ONLY THING THEY CARE IS YOUR MONEY they charged us $150 for checking the key battery and they said they can t because my key had problem but still they charged me that money!!!!! 1 HOUR LABOR FEE FOR KEY BATTERY ?!!!?!!!?!!

Had a wonderful buying experience for my new Santafe! Tara in sales was truly amazing! She helped us through the process, by understanding our needs and providing good advice and guidance. She gave us a great deal, and surprised us with goodies to take home! Cameron was a delight to work with as well! Highly recommended!

They didn't follow their ad which were hanged on their shop; the manager was ungrateful.

Awesome experience, coming back for my next vehicle and will recommend to friends and family.
I had a question and I call the Sales Manager off hours, She responded right away and answered all my questions. Thank you Afsheen Baig and Thornhill Hyundai *****

Salar was amazing! The Thornhill Hyundai team was a pleasure to deal with and looking forward to future service!

If you are looking to purchase a Hyundai, you re better off going to a different location. Be careful with these people. They will get their feelings hurt and treat you like complete TRASH if you walk in to their store and not buy anything on the spot. Horrible team work between management. Very disappointed at how unprofessionally they are running their business.

Outstanding experience. Sales rep Tara is honest, trustworthy, would trust her with any deal. She really went to bat for me and did everything to keep me happy. Went above and beyond all my expectations. The dealership is nice. If you need a car I highly recommend this dealership and please go see Tara she'll take care of you!

I was recommended here by friends and family. Was glad I chose to go here, Emilia was very pleasant, as well as her management team. I felt very comfortable from beginning to end. Loving my santa Fe!

Your service adviser Scott was pleasant and extremely helpful , he went out of his way to retrieve my cell phone left in the car while in service, so overall, my experience with Thornhill Hyundai service department was excellent!

Staff were friendly but service was extremely slow. I was told the service would take at the most 90 minutes, and that I would be called at home by then. However, I was not called for another 43 minutes after the deadline passed.

Great Service! Although i live far away, I always come to this location for oil changes and service because I know I will be treated well by some really kind people. Clinton is Awesome, thanks for all of your help!!!

It was nice meeting experience meeting with sonia .I came with my friend she gave very nice advice

Great place with great service. I dealt with Yaser for some parts. He was very helpful in getting me what I needed and I will now be getting my services done here even though it's further than the Hyundai by me. I'd actually buy a next Hyundai here just for the fact that I kno the after sales services will be beyond 5

I went to Sonia to buy an Elantra. She was very knowledgeable of the car and was understanding of my budget. When I picked up the car, Sonia sat with me and showed me all the features and buttons in the car. She was very patient and answered all of my questions throughout the whole process. I would highly recommend Sonia if you re planning to buy a car from this Hyundai location.

"The worst "customer service" EVER!"

Please don't be fooled by some of the high ratings on here, they are either fake reviews by the dealership or are from new customers who have yet to experience the poor service. The day I purchased my vehicles from them, I had gone in to Hyundai just to look at my options and maybe test drive a few cars. Needless to say, I walked out of the dealership a few hours later with a brand new car. This is becaues the salespeople RUSHED and PUSHED me to purchase the car and also convinced me to buy the extended warranty for it. I didn't want to get the extended warranty, but they told me that if I didn't use the warranty, it would be refunded to me when the warranty period ended. It was a lie, they didn't pay it back. The second time I had a problem with the dealership was when they inspected my car before I left it for service. We did a walk around and they didn't find any scratches or dents on it (because there weren't any) and gave me the inspection report showing no marks of any scratches/dents. When I picked up the car, it had a huge scratch on the rear bumper and interestingly, their copy of the inspection report indicated that there were scratches on the car previous to them servicing it. This is Fraud! They changed the information on the report to make it seem as though the new scratches on the car had been there before. The service manager told me "good luck if you think we will pay to have your bumper fixed!". It's just as stupid as it sounds... what's the point of that inspection report that they give to people? Hyundai Canada asked me to contact the branch GM for a resolution, we'll see...

Loved this Hyundai location, they helped me with what I needed right away. No hassle

The service advisor Scott was great during the service. He was very helpful.

I have bought 4 cars from this location, always have a good time. emilia and her managers ting, eddie and steph are a big help. emilia took care of me and I was impressed at how clear and simple she made the whole experience.

Nice customer service but all internet appointment set up by third company and not alignment prefectly and coordinate with car dealership and some time doesn't work.

My kona is fantastic and the sales staff have been wonderful.

We recently purchased a vehicle from here and the whole process was quick and smooth. Tara was very helpful and gave us straight answers to our questions. I would definitely recommend checking them out.

I dealt with Mr. Cheung, who provided excellent service that made the process go smoothly. Thank you!

The staff and service here are amazing! I had just recently purchased a car from here and was super thankful to have Sonia help me decide on what car to get. Since im such an indecisive person she helped picked out the perfect car which was a 2020 Hyundai Elantra. After, i met with Stephanie the sales manager who did everything to keep me happy and was exceptionally patient with me when working out numbers. Shout out to the financial service manager Cam who got me approved for my first car! Thank you Hyundai team for making my visit so pleasant, i couldn't be happier.

My review is about the SERVICE DEPARTMENT, when i got my appointment i was told it takes couple of hours to do oil change and Tire swap ( witer to Summer ) then when i got there i was told it's going to be about 4 hours i said ok they give me a ride home then called them after 4 hours they said it's not done yet. finaly i picked up my car after 7 Hours and a Half !!!

Had a great experience buying the car at Thornhill Hyundai. Specially Dealing with Sonia was seemless. All my expectations were met successfully regarding vehicle and price. Thank you.

Ok place for service. Better than some other dealers, but that's not much of a bar to pass. Made me wait an extra day for windshield service, which is not done in-house.

What a great experience i got the car i was looking for at an amazing price. the staff is unbelievable. I would recommend Tara to anyone looking for a car. You will not leave disappointed.

Started on time, finished on time for the quoted price. No fisheee up selling here

Not erase the discomfort When i went every time. Unfriendly and too slow pace of work. The rental car cost to obtain a warranty period of engine replacement free of charge for incoming went out from my account. It takes too long to Obtain back was unkind.
Hyundai is good, but the Body Service Center doesn't really want to go again.

Yaser khan best employee with best customer service..!!

Great dealer. Willing to listen and very knowledgable. In just two hours worked out something that other dealers couldn t help me with for months! Sales rep Dana really made the process painless and was a delight to work with. Will definitely return and glad I lease from them.

Thanks to Mark and Greg, This whole experience was simple and easy.

sonia is a best seller..she understand customer demons..I m satisfied with her dealing..

Though it took several trips to identify the issue causing the battery of my 2012 Elantra to frequently drain over night the service team was determined to resolve the issue and they finally did! The attitude of Mimi and Derek with the service team was constantly encouraging and reassuring. They were not going to give up on me. Thornhill Hyundai and its customers are lucky to have such dedicated staff. Your hard work is appreciated and will always keep me coming back.

Bad service, no respect to customers time, I was there two times, It takes more than 3 hours to do an oil change....I wouldn't go again...I don't recommend

This dealership is the least professional and inconsistent place to purchase a car. One person will tell you one thing then another will tell you something totally different. We bought a car and the salesperson informed us that winter tires would cost around $700 then once we finished the purchase and came back to pick up the car another person told us its between $900-$1500. To add insult to injury they wasted one hour of our time and couldn t process the refund for the deposit we had given which was $2500. We had to come back on a separate day to get the deposit back.

I had an excellent experience at this showroom. Would recommend meeting Tara. She is amazing and got me the best deal!!

Very friendly dealership and positive attitude from the moment you walk in till you leave.

We dealt with Salar Kerendi. He was very professional and friendly even tho we told him we aren't ready to buy yet.

I highly recommend him and Thornhill Hyundai

Great experience! Had Sonia who was extremely helpful. Got me a good deal and was able to push things so I could get my car sooner than usual despite the Christmas rush.

Unfortunately I can't negative stars to the brilliantly arrogant sales person I met. I genuinely went there to buy a Sonata, but the salesman dindnt care at all.
I came home and stopped my other two friends from facingh this horrible attitude. Apparently this salesman thinks he owns Hyundai or something..lol

My friend referred me to Emilia, she was great and was able to provide a very professional and informative experience. Happy with my elantra, cheers!

Such a nice experience at Thornhill Hyundai, Stephanie was so helpful. I can not wait to pick up my new Ionic!

We purchased our Santa Fe Sport 2.0 Turbo here in 2016 and I've been in love with our car ever since! The reason for my review today is to say a big Thank-You to the Service Dept. and Staff at Thornhill Hyundai. I had to bring the vehicle in several times since some parts had to be special ordered. Salar was my advisor each time and he was friendly, knowledgable and compassionate, he also made sure my car was well serviced.
It goes beyond that though, since I now live in Aurora (way outside the shuttle area from Thornhill), here is why my loyalties to this dealership stay true... Salar arranged to have me picked up, got me a rental when something took several days, and on another occasion arranged a quiet office space for me to work in while I waited. The attention to detail in customer service, (from the moment you get out of your car, to everyone in between who are ready to help), is excellent and not something I will forget. Thanks to everyone on the service team.
Much gratitude ~ Monica

Very poor service . I m getting a warranty part done and they re supposed to provide vehicle And they can t get one

Absolutely horrible experience getting my car recall work done here. They bolted my oem passenger side floor mats down when they bolted the seat back causing them to rip.

The service was excellent. If you ever come here, ask for Mohsin Sheikh. He really went above and beyond and got us a fantastic deal. Very friendly and anything that he could do to help us out he did within reason. If I could give 6 stars I would.

Emilia was a lifesaver, I had tried a few other dealers before coming to Thornhill Hyundai and many of them I could not believe how sketchy they were. Emilia was professional and very clear, nothing felt strange and everything was explained properly. She also did not resort to any hard sell tactics and just let me relax and take my time. Thanks!!