"The worst "customer service" EVER!"

"The worst "customer service" EVER!"

Please don't be fooled by some of the high ratings on here, they are either fake reviews by the dealership or are from new customers who have yet to experience the poor service. The day I purchased my vehicles from them, I had gone in to Hyundai just to look at my options and maybe test drive a few cars. Needless to say, I walked out of the dealership a few hours later with a brand new car. This is becaues the salespeople RUSHED and PUSHED me to purchase the car and also convinced me to buy the extended warranty for it. I didn't want to get the extended warranty, but they told me that if I didn't use the warranty, it would be refunded to me when the warranty period ended. It was a lie, they didn't pay it back. The second time I had a problem with the dealership was when they inspected my car before I left it for service. We did a walk around and they didn't find any scratches or dents on it (because there weren't any) and gave me the inspection report showing no marks of any scratches/dents. When I picked up the car, it had a huge scratch on the rear bumper and interestingly, their copy of the inspection report indicated that there were scratches on the car previous to them servicing it. This is Fraud! They changed the information on the report to make it seem as though the new scratches on the car had been there before. The service manager told me "good luck if you think we will pay to have your bumper fixed!". It's just as stupid as it sounds... what's the point of that inspection report that they give to people? Hyundai Canada asked me to contact the branch GM for a resolution, we'll see...