Chandru Mailvaganam

Review of thornhill hyundai

I didn't know that there was new management presen...

I didn't know that there was new management present at the dealership so read my review below for a purchase I made 8 months ago as to why I originally gave this place a 1 star. After reading my review the present managers have called me personally and are doing their best to ensure that my next visit at this dealership will be a pleasant one. I'm giving 4 stars for the effort they are putting forth and will definitely put a 5 star if my next service with them goes accordingly. Thank you again Afsheen and Greg.

FULL OF LIARS!! Everyone read before purchasing!
I bought a used Toyota prius here. The car was great but the service was horrible and the sales Rep is a crook and don't understand how he hasn't been fired yet. Before the test drive he purposely had the car park so I wouldn't have to reverse it out of the spot and when the test drive was over he stopped me before I could attempt a reverse park and said to park it straight forward into a spot. After we told him we would like to purchase the car he asked us if we needed all the extras like backup camera and new tires etc... The backup camera was $600 and he said they will install the screen into the mirror inside the car. I said no thank you and asked if the car came with two keys and he said that it did and also asked that the car be detailed before I could pick it up as he originally promised. When I finally got the car the cabin was messy and no second key was available. He said that the key had been lost by a technician and if that I wanted one I had to pay $400. I said no that wasn't my fault you owe me a key. I would call multiple times to speak to a manager but even the manager would lie to me saying that he was going on vacation and would deal with it in two weeks when he gets back. I went to the dealership and that same manager on the phone was there in person every time I went for the next two weeks. This went on for two months till the General Manager (seemed like a really nice guy) finally got me a key for 'free' (time is money and they wasted two months of mine lying to me). And to go back to the backup camera, we realized that the car had already come with one originally installed by Toyota when it was first bought. Even the sales papers had the backup camera in them as a feature but this snake almost lured me into giving him $600 for something that the car already had. I love my car but I hate these crooks. No one should ever buy from them!!