The Sundance Spa Store Reviews

Great service! Removed our old hot tub and replaced it with the new one in the middle of January.

I bought my Sundance hot tub 10 years ago this October 2017. The guys at the Burlington store have always answered my questions and helped me maintain my tub. I've referred 2 of my friends who also bought tubs from them.

Greg and the team at Sundance were incredible! The delivery team was on time, professional and super helpful. We love our tub and would highly recommend Sundance. Thank you so much for everything!!

The staff at the store are always helpful and informative. Owning and maintaining my hot tub is really simple with their support!

We have had our Sundance hot tub for over 5 year and never had any problems. The staff are very helpful, friendly ,responsive and to questions. I would recommend this brand and dealer to anyone considering a spa purchase

These guys are the best. Tubs are of top quality, installation was efficient and top notch, and they go out of their way to help with any questions or issues about maintenance. Have had the tub now going on the third winter, run it all year round outside, without any problems. Happy with my choice - recommended to neighbours who also had a similar experience just this past summer.

We love our Sundance Spa.
Fantastic hot tub and great service.
I have dealt with the store for over 8 years and recommend them highly.
Very knowledgeable staff.
If there is a problem they fix it fast and get it right!

Once again great service, small water leak issue.
Troubleshooted over the phone,was able to fix no problem.
Highly recommend must try Sundance before you buy another spa.

We purchased a Sundance Spa in 2005, the service from Sundance has been awesome. Whenever we had questions they were answered. Would definitely buy another.

The guys at the Burlington Sundance Store are knowledgeable, helpful and just plain nice! We had problems with our hot tub cover and they replaced it with no hassles. The spa is great and I'd buy from them again.

we have had great experiences with your store and your staff! they keep the information of what model tub on record and this allows us to just pop in and get what we need without the need of bringing a old nasty filter with us! we have purchased chemicals and replacement parts with no issues and have had prompt delivery of parts so that we have had little downtime with our tub that is nearly 10years old! thanks

The Sundance Spa is a quality product and the staff at the Burlington location are excellent. They always provide timely and excellent support with ongoing spa operation long after purchase.

We bought our hot tub from Sundance 4 years ago and have been extremely happy with our tub and the customer service we have received. Every time we go into the store, the staff are helpful and content. Thanks again!

From the moment we started looking, purchased and after purchase care the Team at Millcroft have been amazing. Always willing to help in anyway. Highly recommend them.

I bought the Optima 880 from the Burlington Sundance store a few weeks ago and I am not disappointed. Steve was very helpful in showing us all the features, even came over to house to help with placement. The electricians who hooked up the hot tub were very good. Sundance recommended a contractor to install the pad and their service was good as well. If I had a question on chemicals I just call the store or bring a sample of water to the store and one of the sales staff would help out. Overall a good experience. As far as the hot tub goes it is top notch quality, I am happy with my decision.

After doing my research, decided on a Sundance Spa so went to the Appleby Line store in Burlington. Brian was extremely helpful and patient when I was asking questions to help make up my mind about which spa to choose. Bill was upfront about costs and insisted if I ever needed help to just call or drop in..there was no stupid questions. This was good considering it is my first spa :) The guys who delivered and set it up were fantastic. All around a great experience, so much so that I go back for all my needs (chlorine, cleaner...etc..). An excellent sales experience.
6 months later----Since purchasing, they are always helpful with any questions I have had and even suggested I bring in a water sample if I was concerned and they will test it for free.
You cannot go wrong buying from Sundance in Burlington!

We purchased our Sundance back in March and have used it every day since.. The Spa is wonderful and the service from the team at Burlington is always excellent..

Great service! Very helpful staff, and the hot tub is great

We have been customers of Sundance Spas for over 7 years. The staff at the Burlington location have always been helpful & knowledgeable. They take the time to answer all your questions & concerns you may have.

We dealt with Brian, and he was very knowledgeable and took the time to explain the features and benefits of the different models. He followed up after the purchase/delivery to ensure we were satisfied with everything. Whenever it comes time to upgrade down the road, we would certainly be purchasing from Brian and the Sundance Spa Store.

Well Mother Nature isn't cooperating with spring but my sundance spa sure is helping make it all better. And the staff at the millcroft location had been great in helping me keep it clean and running trouble free. If your looking for a hot tub I'd recommend sundance spas at either Burlington or Oakville location. They will take great care of you and make sure you get what you want. You won't be disappointed.

Been dealing with Sundance Burlington since 2007 with our first hot tub. Love it. Great service, guys are friendly. Would definitely buy another spa at Sundance.

We have had our Sundance Spa since 2008. Other than turning it off to drain it, it has run 24/7 since we got it. We have only had to call for service twice in almost 10 years and the service we got was outstanding! They are a very professional team that go beyond just fixing the problem you reported - they troubleshoot for any problems that may arise in the near future as well. We have been so impressed with them that we recommended them to our friends, who ended up purchasing from Sundance (after researching other companys). Thanks for the great Spa and great service!

Bought our new Sundance Optima from Sundance in Burlington in the spring and the customer service has been exceptional from the Burlington store. From the set up of the tub to answering our many questions, the team in Burlington has been first class. They know their stuff!!

I bought my Chelsee spa 2 years ago when I bought my house....It is one of the best investments I have ever made!! Summer or winter, day or night the spa is a favourite place for my two teens to entertain their friends, or spend time on their own - a fantastic built in stereo, waterfall, lights...they love it. My son who plays in a very competitive soccer league and trains anywhere from 4-6 times a week absolutely loves the hydrotherapy benefit for sore muscles or strains. My younger daughter who is an insomniac finds that a quiet 10 minutes in the hot tub before bed makes it much easier for her to fall asleep. A glass of wine in the spa during winter nights is heaven!

Maintenance has been trouble free - my son has been maintaining it since its installation, and is able to drain, clean, and refill the tub, easily balances the chemicals, and changes filters as needed The store staff is happy to help with any questions, either over the phone or in the shop. All are knowledgeable, friendly and go above and beyond. I'd never own anything OTHER than a Sundance Spa!!

Just received tub in February 2017. Very professional install. Sundance was accommodating enough to come back after the electrical hookup. Good job all around. Thank you.

I have owned two Sundance tubs and even moved this one when I moved house! The staff in the Burlington store are always helpful and customer service at my home has been fabulous! Thank you!

Great service , very impressed from the sales team to the setup/delivery, Staff are very friendly & knowledgeable! Thank you Sundance!

We've always wanted to purchase a hot tub, and finally took the leap a few years ago and bought one from Sundance. We chose Sundance for the quality and reputation, and they did not disappoint! The staff were helpful from start to finish, and guided us in making an informed purchase to suit our family and lifestyle. We re in the store often to buy supplies, and the team is always at the ready to answer questions, even if we ve asked about the same thing a hundred times! We enjoy our tub often with friends and family, and it s in as good a condition as the day it was installed. Thanks Sundance!

Bill and the guys in Burlington are the best. Knowledgeable and responsive.Always willing to go the extra mile.
I was able to have my issue resolved the same day that I called in the issue and the technician explained all, in depth, to my husband and left the old part behind for us to see.

Anytime that I have had an issue, they have been very responsive and thorough.

Keep up the good work guys.

We have been customers of The Sundance Spa Store in Burlington for over 10 years. I can stay 2 things with great confidence:

1 - These guys know how to exceed customers' expectations when it comes to customer service. They are always friendly, responsive, knowledgeable and determined to solve any customer concerns. No problem seems too big or too small and they do it with a smile every single time. They are consistently consistent!

2 - Sundance (the manufacturer) makes an excellent, high-quality spa product which is reliable and enjoyable for many, many years. We did have one issue with our tub and I was very impressed with how quickly the manufacturer supported our warranty claim without any questions. They are a solid and reputable company who I believe firmly stands behind their products.

We have enjoyed our ongoing relationship with The Sundance Spa team and I never hesitate to refer family and friends; we often hear back from them about how happy they are with their new purchase and the top notch service they received.

My wife and I purchased a new hot tub from the Burlington Sundance store earlier this year. We took our time and reviewed a lot of different options before selecting Sundance.
Though the quality of their brand is well known, it was the product knowledge and customer service at the Burlington Store that resulted in our decision. The sales staff was courteous, knowledgable, and most importantly patient with our decision.
10 months later we couldn't be happier with our decision, and the burlington staff continues to support our various spa operation queries with the same level of service they commit to selling a hot tub.
If you are in the market, reach out to Brian at any of the Sundance stores, and you won't be disappointed!

Excellent customer service! We had no idea what we were doing with our new hot tub and the team at the Burlington location made it so simple and easy to figure out. They were able to answer and any all questions we had. Highly recommend this location for all spa needs.

I recently needed some info to repair my hot tub. I found Mark at the Burlington location to be very helpful and quickly got back to me with a response. It s nice to see a local business that understands what customer service is all about. Thanks Sundance Burlington!

Excellent products and great stuff with top notch after care service. Need a spa? Go see Billy at the Burlington location!

Great store, not pushy, always willing to give sound advice. Very reliable and knows the products exceptionally well.

We have been dealing with Sundance Spa for a couple of years now. Nothing but great things to say about them. Always very friendly and helpful as we have a 10 year old hot tub that we completely refurbished and made brand new again with their assistance. Just had an issue with it recently and Bill prioritized our service call and sent James out to fix it right away. No charge as it was a part under warranty but just appreciate the quick, efficient and honest service with these guys. Would highly recommend buying a hot tub from them!

On our second Sundance Optima and it is awesome. The staff at the Burlington store are excellent and very knowledgeable.

Love our Sundance Spa! The team is always friendly when we go into the store! Always responsive with the few service calls we have had. There are lots of cheap spas out there but few companies, if any, with such a quality product and a local team to answer your question, trouble shoot problems (or lack of user knowledge) and maintain your spa. If you are in the market I highly recommend Sundance!

We have had our sundance spa (Optima 880) for 3 years and the guys at Sundance still treat us as if we just bought it yesterday. Always there to answer any questions I have. Even if I call them 2 minutes before closing. Not only do I love their service, their in-store prices on chemicals are really good and they offer multiple sales each year. I highly recommend Sundance.

Purchase supplies from Burlington and Mississauga. Team is always very helpful and good about offering best prices available.

We bought our hot tub 8 years ago and have not only enjoyed our hot tub and its perfect location for our family home, but also the amazing service we receive. We have had very few times where any maintenance was required. Staff is helpful and friendly, but the best part is that if there's a problem they can sometimes talk us through resolving it ourselves and avoid a technician coming out at our cost. We have been using the same bathing suites since we put the tub in because the very few additives that we put in the hot tub are so gentle and safe that the suits do not even require rinsing nor do we require a shower. That is very different from other tubs we have been in that irritate skin, eat suits and smell very strong. Best investment ever for the family.!!!

Very knowledgeable staff, always happy to answer any of my questions about treating my tub. They have everything I need for my hot tub, I don t go anywhere but there!! Thanks Sundance Burlington

Staff is friendly and knowledgeable. Chemicals are decently priced. Own my Sundance spa for 13 years and love the product.

I purchased my hot tub from the Sundance Spa Burlington store a few years ago. The customer service on the phone and in-store is nothing but excellent. I recommend Sundance Spa to anyone contemplating purchasing a spa or spa supplies.

We can not say enough about the quality and knowledge that the staff at Sundance has provided for us. Having a hot tub was new for us and they helped to inform us about the care and maintenance that we needed to keep our hot tub running perfectly. You should definitely stop in at one of the Sundance locations if you have not already. Keep up the great work guys.

Keith

We purchased our beautiful hot tub from Sundance several years ago. This is a place where customer service is exceptional! If you have a question just ask them, they will help you with a smile. Thank you for being a great local business with great products!

We were very happy with the way Greg and his team helped us decide on the right spa for us and guide us through the installation process. The in store staff are very knowledgeable and friendly and never try and upsell. We would recommend them to anyone looking for a seamless installation and great service.

Can't say enough good things about the Sundance Spa Store. From purchase, to installation, to maintenance & supplies I have found the staff to be helpful, knowledgeable, and efficient. Love my spa, and would definitely buy from this location again.

We are very pleased with our Sun Dance tub. This is our 2nd tub but the first from Sun Dance. We had a lot of problems with our previous tub and learned that it pays to buy something of good quality. The tub has been great and the staff at the Burlington store have always be friendly and helpful.

I have owned the same Sundance Spa for over 20 years. The customer service and the quality of Sundance Products are outstanding. I have dealt with the Sundance store in Burlington since they first opened, the customer service is Excellant!! Should this tub ever die I will undoubtably purchase another Sundance tub.

Purchased our first hot tub 2 years ago. The staff at Sundance are amazing and always willing to help. Brian who helped us with the initial purchase is always there to help us. Very satisfied that we went to Sundance!

We bought our hot tub a few years ago and our Sundance experience has been excellent. We were very pleased with the purchase price to start and the only time we have required service, the first we knew that the service man had been there was when we received an e-mail the next day. No charge. Any time we have asked questions at the Burlington store, the men not only answer, but show us the best way to improve our experience. The e-mails giving customers notice of items on sale is a great feature as well. All in all, they can't be beat.

So, two years since the last post and many trips to Sundance , fortunately just for supplies as the hot tub keeps on ticking like the Eveready battery. I'm always impressed by the staff's knowledge and friendliness when I have questions. And they will always tell me when the next sale on a product is coming so I never overpay. Great service!

Sundance continues to impress with their service, friendliness, and knowledge. The staff is always available to answer the difficult questions as well as make suggestions on improving our hot tub experience.

Another two years gone by and the Sundance staff and equipment still are the best. I'd recommend the trip to Burlington to Sundance !!

We had an excellent and very thorough service call to fix a FLO switch error. Very pleased with the service!

We have always had great service here and we love our hot tub

Jason and the guys at Sundance spa are great. They always have lots of product in stock and are always there to help.

Ryan

Without a doubt the best customer service ever. They are more than willing to answer questions and try to walk you through things so as not to have to pay a service call. I have found them friendly and helpful every time I've been in the store or called. Wouldn't dream of buying my next hot tub from anywhere else. With that said I have now had it for 7 years and it's still going strong!

Great experience purchasing a hot tub with Sundance Burlington. Despite restrictions with Covid, was able to make an informed purchase with help from Steve at the store, installation was quick and efficient and we are very happy with our choice of the Optima 880 Series Spa.

We have been dealing with this store for 9 years since we purchased a home that came with a Sundance Spa. The staff have always been friendly & knowledgeable. We have had a few service calls over the years & the technicians have always solved the issues & were easy to deal with.

They wrote the book on customer service. From their field technicians to their store attendants. I could not be happier with the prompt service. I bought my first hot tub with them and their advice on chemicals was not only helpful but they taught me a lot as well. I would not make a purchase anywhere else.

Excellent customer service! The guys there are super friendly and quite funny so makes the experience fun every time. Always gives us a great deal on product when we need to stock up. Great store and awesome staff!

We've had our Sundance Spa for 12 years now and we've always been very happy with the customer service and support we've received. We've had very few issues over the years, but lots of help and advice on filters and other supplies. Most recently we had to call for service. They got back to me quickly and walked me through some suggestions to try myself first, and then scheduled an appt. for service. I would highly recommend them!

This is our go to place for all our spa needs! With every visit the staff take all the time we need to answer our questions and leave us with spa maintenance tips to help keep our spa in top notch condition and our water fresh and ready to use. Great prices and awesome sales too!

Have been dealing with the Burlington location for 10 years. Service and advice has always been excellent.

We purchased our Sundance Spa, "Chelsee" 780 series almost one year ago. Without a doubt this was one of the best decisions we ever made. It has been an amazing addition for the whole family. It provides entertainment, relaxation and family time. We also cannot say enough about the first class service at Sundance Spa Burlington. We bought our spa from Brian who was incredibly knowledgeable and friendly. It was one of the most pleasant shopping experiences without any pressure sales tactics. When we need to pick up supplies they remember your name and the type of spa you purchased. If you are looking to buy a spa, look no further than Sundance Spa - they deliver the whole package - great product and superb customer service.
Cheers
Sherrye and Anthony

We purchased our Hot Tub 6 years ago and it is the Best purchase that we have made and a big thanks to Brian who always asks if everything is ok with the Tub and is always eager to offer or assist with any questions that we have. We love our Tub and our preferred location of Service in Burlington, I highly recommend this store location and ask for Brian!

B M Watt

We couldn't be more happy with our choice to go with a Sundance spa. The customer service has been top notch from the moment we walked through the doors. The technology used in their spas sold us right away. Beautiful products, no chemical smells and excellent customer service. Highly recommend!

We just passed 3 years with our Chelsea and continue to be nothing but pleased with our choice. We had a service call this past year and the follow up was great and performed without any issue at all. The teams in your stores are great ( between work and visiting family i have occasion to visit Mississauga and Burlington). Always friendly and helpful. I'd highly recommend a Sundance!

Bought our first hot tub here last summer and have enjoyed it ever since. Bought it to extend the use of our pool but have used it more in winter than summer. Great product and service, in particular the delivery and set up. We had a few hiccups with the clearance into our backyard and the delivery team was amazing.

The staff is always friendly, the store is clean, organized and always smells excellent. I have had to call the store a few times with questions and they were always able to answer with confidence. Had a service call once to fix the audio on our hot tub and they were punctual, courteous and answered all my questions. Highly recommend the store. Great location too.

We are 100% happy with our spa and more important, the service and aftercare. Even during these trying times we have no problems getting answers to our questions and are still able to get supplies safely and fast. I have been recommending Sundance (specifically Burlington location) to our families who have talked about getting a hot tub. I don't recommend to family often, as it can come back to bite you but we have no worries with Sundance!

We purchased a spa 5 months ago and absolutely love it. The performance of the tub is top notch. We visit the Burlington location for our product needs and love dealing with Jason, always has tips, valued information and usually leave the store smiling. You are never disappointed.

We bought our spa with Sundance Spa Burlington 2 years ago and we've been more than happy and satisfied. The team is always friendly, knowledgeable and helpful with all of our questions. From the spa itself and it's hardware to the products we use to maintain it, they know it all. It's always a pleasant experience!

The entire purchase went extremely well. The delivery and set up was excellent. The after sales service was also excellent. We would highly recommend Sundance to our friends and family.

I've had my Sundance hot tub for over 15yrs The service at Sundance spa in Burlington has been great. I've had little to no issues with the tub and when needed their technicians helped without upchargimg or fixing something that didn't need fixing. I highly recommend Sundance spa in Burlington if you're looking to get a tub this fall.

Purchased a Sundance Spa a couple of years ago and since then service in-store and at my home has been exemplary. They have answered all my questions and provided the help and advice needed. Certainly glad they are still around as I wouldn't want to go anywhere else.

Great products, friendly staff and great service! High recommended!

We have purchased 2 hot tubs from Sundance and have been thrilled with the tubs and even more impressed with the friendly, professional & informative staff!! We wouldn t use anyone else!!
It s the best way to unwind and spend time chatting with family & friends, thanks!!

Great customer service!
I broke my key for the cover I called the store and they replaced it at no cost. I will recommend this store to all my friends.

Rob Couto

We have owned a Sundance Spa for over 9 years and love it. The guys at the store are very knowledgeable, friendly and honest. They go out of their way to help solve any issues.
I highly recommend that anyone looking to buy a hot tub visit the Burlington store and purchase a Sundance Spa!

Hot Tub Repair was needed. Trouble shot my problem over the phone, and when we realized I couldn't do it myself, a tech was over same day. Repair done, and I was back in my Hot tub within a day! The guys at the store are a great help!

We couldn't be happier with our hot tub from Sundance. When making the decision to purchase the hot tub we felt very comfortable with the friendly staff, and were very pleased at the time taken to answer all of our questions. This great costumer service continued at delivery time and continues even now as we turn to them for any advice regarding the upkeep of our hot tub. We are definitely happy that we decided to deal with Sundance!

Great Local Business - we purchased a Sundance Spa from here 5 years ago and it still runs through all seasons no issues! Even the stereo system works in dead of winter! Their store is impeccably clean and they sell quality products and the service has been fantastic every visit no matter who is at the desk! Great people, quality products and excellent service!

It today s shopping environment it s tough to find a local business that fires on all cylinders - keep up the excellent work!

Mike

We purchased our spa from Sundance 13 years ago. We have had very few problems with the Spa but when they occurred their service was first rate. They went over and above to resolve our problems. When purchasing supplies I find the store to be immaculate and well stocked, and the staff to be extremely knowledgeable and freindly!!

What an amazing staff and very knowledgeable! You are really treated like family here and always recognized as a customer. Thank you for always answering our questions and concerns.

Their after-purchase service is superb, staff is very knowledgeable and helpful, no matter what your question is.
Before you buy a tub elsewhere, you MUST come talk with these guys.

I've had my Sundance hot tub for about 10 years now it has been problem free and one of the best investments I've made - great for family time and catching up. The team at the Sundance Spa Store Burlington have been friendly, helpful and great to deal with over the years.

We love our Optima Spa and have always had great customer service here at the Burlington Sundance Store. Would highly recommend

So far so awesome! Brian was great when we first came into the showroom. No pressure, took his time asking good questions to help figure out our tub. Search a few other companies but decided this was the best place to go and the prices were competitive. No surprise they have such high reviews. Instal went very smooth and they were very patient and work with our schedule. And the tub is amazing! Powerful jets, great look and comfortable. Feel very comfortable that they will help us if we ever have any questions.

The guys at the Burlington store are always helpful and provide great service in keeping my spa running clear and clean.

Great staff, quality spas, great service. Delivery, install and set up all went perfectly. Beautiful quality products!!! Highly recommended!

We use our Sundance Spa EVERY DAY! It is a great addition to our backyard. Everyone at Sundance Spas is extremely knowledgable and have been very helpful whenever we have had questions or concerns. We especially enjoy the sales they offer to their valued customers; great time to stock up! We highly recommend the Sundance line of products and the friendly staff at the Burlington location.

We are new owners of a beautiful hot tub from Sundance. From the first moment we walked into the store, we felt comfortable with the staff. They are full of information and don't pressure you into making any decisions. They let the product sell itself, and it does! Amazing technology and quality product. The install went exactly as planned and the customer service after the install has been amazing. Brian Main and the guys at this location really do understand customer service. It isn't just about getting the sale with these guys - they are always there to help. Highly recommended!!!

When we relocated to Burlington, our new home came with an almost new Sundance Spa. Being new to having and using a spa, the good folks at the Sundance Store were very helpful setting the unit up in my ownership and advising how to care for it. Their timely sales are great at saving a few dollars on required maintenance items. On the occasion of needing a service call, the technician was able to come out in short order. Very pleased with the Service!