We were in Boston for a couple of days and stayed at the Ritz Carlton. Sure, it was a bit pricey, but totally worth it. We were headed to a game at Fenway, and it was a bit difficult getting back (we actually hired a pedicab because there were no other options other than walking). However, the hotel itself is...
Excellent visit. The Club level is absolutely worth it.
Great hotel! Beautiful. Great location in the middle of all. Top floors gives you beautiful view
I was hear for a conference, the rooms were well lit, the food was excellent, and the staff was friendly.
Great hotel. Great toothbrushes. Really nice rooms and great service. Couldn't ask for anymore.
Very small Ritz Carlton. Average Ritz Carlton rooms. Very welcoming staff. Would stay again
This is my first time staying at the ritz. I have an executive suite. The room is gorgeous, the staff is so friendly and attentive. I received an email about a week before my visit asking if I had any special requests or needs for my stay and whether I was celebrating a special occasion. I informed them I was in town for my bday, and checked in to find a lovely welcome surprise in the room.
The front desk staff was warm and welcoming and answered all my questions about parking, the club level, etc. The valet/bellhop noticed that I brought a couple 12 packs of diet dew with me (I'm an addict) and asked if I'd like a mini fridge brought up. It's nice to have them notice needs and ask proactive questions on how they can help. The room iss lovely and spacious.
The only downside is the traffic was a nightmare around the hotel with lots of angry locals honking (not necessarily at me, but each other and the world around them). I can't fault the hotel for that though. ;)
Parking is confusing and not marked. It's on a separate street.
My family and I stayed at the Ritz for a weekend in Boston, having stayed in various Ritz's around the world, my expectations were very high, sadly I was let down. When we arrived, we had a lot of trouble with parking, they had two options, either pay a ridiculous amount of money ($200) per night or go to a private company a little ways down the street. Obviously we chose the private company, when we got to the parking lot we were dismayed to find the gate was hanging off its hinges and when we asked the attendant about it he replied that they were getting it fixed later not to worry. In my opinion they shouldn't be open with that kind of safety hazard.
When we arrived at the building the lobby was dirty, small and cramped with a pungent odor, there was a celebrity staying at the hotel so there were hoards of fans outside and the security was doing a very very poor job of containing them, most of them just standing around on the other side of the door instead of by the barricades. The room service food was mediocre at best but was delivered quickly and the concierge was a young girl who was on her cellular phone every time we walked by which is very unprofessional. To top it all off the pool was unlivable for patrons under 16 or something of the sorts so they sent us to the Hyatt hotel across the street which has a small cramped lap pool with only 3 lanes.
Over all this was a bad experience and I will stick to other locations.
As a Christmas present, I took my mom to Boston for a Celtics game. I booked a large suite with another connecting room. I was on the phone with Ritz-Carlton for 30 minutes discussing options. I repeatedly I confirmed that the suite and the room were connected by a door. You could open that door and have, essentially, an even bigger suite. Why was this important to me? So me, my mom and my brother could have enough space but still spend time together. We arrive at the RC Boston. At the front desk, I confirm the rooms are connected. We go up to the room. And guess what: The rooms are next to each other. BUT the rooms are NOT connected. There's no connecting door. I go back down to the front desk. Dude at the front desk is convinced the rooms ARE connected and asks if he can come up and check it out. He comes up, walks around the suite and is SHOCKED not to find a connecting door. He then goes back downstairs to the front desk where he works on attempting to find a solution.
Meanwhile, we're hanging out in the hotel room, not sure if we'll be staying there or moving. Mom's not having any fun. It takes a situation that should be pleasant and relaxing and makes it stressful for her.
Around 5:30pm, my mom, while this whole debacle is unfolding, mom calls down to the front desk and asks if they have sewing kits because she caught one of her buttons on something and its falling off. The front desk says yes, they do have sewing kits and they'll send one right up. They don't send one up. Mom searches the room, opens every drawer and eventually finds a sewing kit and fixes her button. More on this later.
We go get dinner. I tell one of the managers to please feel free to come see me at dinner and let me know if they've figured out a resolution. Midway through dinner, the other manager comes over and says they have a possible solution. The solution: Put us in a tiny "suite" on the "Club Floor" that does actually connect to another hotel room. I go up and check it out. It's tiny. It's not a real suite. It doesn't have the beautiful city view of my original suite (which doesn't have a connecting room). And as for access to the "Club": I already have, say, $300 to $400 in resort credit through Amex. I don't need to go visit the "club" and drink wine with strangers. So I say no thanks, we'll stay in our original room.
The front desk says can we do something to make it up to you, assist with any of your plans, etc. I say i'm going to the Celtics game tomorrow. They say we'd be happy to arrange transportation for you. I say yeah, I was going to take an Uber there but getting a cab or an Uber after the game is always tough. They say no problem, they'll arrange transportation.
We go back to the room. At 9pm, someone calls and asks me if we ever got the sewing kit. SERIOUSLY.
In the morning, I wake up and there's a note under my door. They arranged transportation back from the game (but not to the game--- that just looks cheap; if you're going to make a gesture don't make a halfway gesture). In the note they indicate they gave the limo company my cell phone number. But they had my cell phone number wrong. AMAZING.
Some other assorted notes: The hotel is attached to Equinox Sports Club. Equinox is amazing. It's $15 a day to access Equinox, apparently even if you have a $1,000+ a night suite. Again, AMAZING.
Internet Access: The front desk told me how to access the internet, which apparently is complimentary with my suite/AMEX/etc. It didn't work. There was no complimentary option. Mom woke up early but didn't use the internet because she didn't want me to get charged for it and she thought she was just confused about how to access it per the front desk's instructions. In reality, the front desk's instructions were just wrong. Again, AMAZING.
The Ritz Carlton Boston is an unmitigated disaster. But the failures here extend beyond Boston and to the chain as a whole. Ritz Carlton is a tired product trading on a reputation of excellence that it no longer deserves.
Great location and atmosphere with the usual Ritz quality. Two issues: 1) They don't have any coffee machines in the rooms. When you ask for one, you get a Keurig instead of the usual Nespresso. 2) The concierge recommended the attached restaurant for breakfast, but when we went in, we were told there are no tables available without a reservation. We sat at the bar instead. Mind you, most tables were empty when we sat down and when we left.
UPDATE:
This will be my 3rd stay here and previously I stayed and gave this a two star review due to the rooms of which I was invited back to try again and see the new renovations. I have to say the rooms are definitely upgraded, and are nicer than the previous stays. I elected the Executive suite and it is stylish and looks a lot better. The suite is roomy and the bathroom is huge and this is more like what I would expect from a hotel of this class. The location is prime of course here since you are in the heart of downtown and across from the gardens and the common and walking distance to pretty much everything. I guess the one area they do need to improve here is the lobby and the bar and the check in process. The lobby is small and cramped and there is not much to it. For a grand classy hotel like this, I would expect a grand entrance and a nice bar area, which it is okay but not really much to rave about. Check in is odd since you are standing in line in the middle of the lobby and then sitting at a desk much like visiting a bank to take out a loan. Very weird and it holds up traffic in the cramped lobby. They should change this practice. Staff is pleasant enough and no other complaints.
Past Review:
I stayed here for just one night and I have to say I am very glad this room was a free night due to points from my Ritz Credit card otherwise I would of asked for a refund. The place sits in the Downtown Crossing section of Boston but previously was located at the Taj Hotel which was a much better location. This location is tightly situated and you would never even notice the property if it weren't for the Ritz flag outside. The lobby is also cramped and check in is really odd, sort of a corridor/hallway with two desks and people sitting at the desks probably because most check in online. The bar was the nicest part of the hotel which was in the middle of the lobby. I did not go into the Artisan Restaurant nor did I get room service but it did not look like it belonged in a Ritz Hotel. When I arrived at my room, I was appalled how small the room was and how dated the decor looked. Aside from a large bathroom which by itself was not that special, the room was nothing special and although the bed was comfortable, everything seemed like a chain hotel and nothing I would of paid over $500 a night for. I was traveling on business so I was alone but if I had arrived with another person here, I would of been embarrassed. The room I had two blocks away at the Godfrey Hotel was twice as large, updated and nicer and about $300 cheaper than this place. If you are looking to stay in style, rethink your decision to stay here unless you are fine with cramped quarters and not a great experience. This can't be a Ritz, it looks more like a Day's Inn or Marriott!
The service is like no other . And rooms were perfect
We had such a lovely stay here. Customer service is truly the #1 focus of this hotel. As I arrived, the woman who checked me in realized it was my birthday a few days ago and upgraded us to a suite (I am a Marriott plat member) Nonetheless, the check In was effortless and they made me feel really special. The room was wonderful, amazing water pressure in the shower. The club lounge staff also did a phenomenal job of taking care of us. It was 100% relaxing and exactly what we needed. My husband really enjoyed the gym in the hotel as well.
Beautiful hotel and delicious catering services for professional events.
Amazing as was expected. Excellent location as well.
Fantastic hotel definitely 5 stars. Staff extremely helpful and makes your stay so comfortable. Had a Junior Suites with abundance of space, didn't want to leave the room lol. Can't wait to come back.
Wonderful service and staff. Rooms are beautiful and well kept, decor is up to date. Very attentive staff.
Lovely hotel with an amazing bar and staff. Surrounding area can get less nice and rough. But other then that it's an amazing hotel to stay in.
Good clam chowder. Great selection of whiskeys. Comfy beds. Friendly service.
I've stayed here twice. The room was not ready before ~5pm each time. Bags weren't brought up the the room. I'd requested a refrigerator, plates and silverware. Nothing was in the room. The car took 45 minutes to get picked up from valet. Low end experience both times for a high end brand.
Lovely hotel, except the area is riddled with drugs, crime, and theft. I'm a resident at Millenium Place and I park my car at the Ritz Garage, where it was vandalized last night. The Garage management and Security team are out of sync, and neither seem to lift a finger to commit to better security. Given what I pay, this is pathetic. I hope the developers of Millenium and Ritz think hard about security, or I'm afraid this hotel/residential area will continue to struggle because people live in fear in this area.
Great hotel - always amazing service - fun bar area at night
Parked there on a weekend, was relatively inexpensive for downtown
The whole team is phenomenal and extremely professional.
Loved this hotel. The staff was extremely helpful and accommodated all of my needs. Parking validation was stress free and room service was veey prompt. In the middle of the night a member of my party had a small emergency and the overnight staff were quick on their feet and made our stay as pleasant as possible. I would not heaitate to stay here agai.
Catered food was great. Meeting rooms had good wifi and power
Nice hotel in downtown Boston theatre district. Very updated with good water pressure and wifi.
The martinis were delicious and the location can't be beat!
Great location and very nice accommodations. View from the room was nice...
It's the Ritz...need I say more? Central location with great views from the rooms. Fab restaurant. I'm a Marriott girl and you can't do much better.
At the time of my visit there was a stoke going on which was disappointing. The strikers were not mean to us and let us pass by with no issue. The lobby staff was super friendly and apologetic for the inconvenience. My niece loved the little toy cart they brought out for her to pick a toy from. My only frustration was that the hotel restaurant/room service was closed due to the strike. It was a long day, we were tired and it was a hassle to go back out to find something.
Love this hotel! Cannot say enough about the service and staff at the Ritz Carlton Boston! Class all the way even with strike going on! They have taken FABULOUS care of us and our family! So grateful! Food is amazing! Chef is so kind! The Ritz knows how to do service! Kudos to all the AMAZING people here At the Ritz Carlton Boston who have gone above and beyond to make sure our stay has been wonderful! #grateful
Centrally located, wonderful staff, clean spacious rooms and bathrooms.
I recently stayed here and was by no means impressed with the overall quality of the hotel. Loews in Boston or even the W has much nicer, updated rooms. The bar area and lobby were very nice, but there are countless other hotels in Boston that are not only significantly less expensive, but are much nicer (thinking of the Langham right now). I would give more stars if they didn't charge me $50 for parking when I didn't have a car? And another $30 for taking food from the honor bar that I never had. This has never happened to me at any hotel, but for it to happen at the Ritz? Absolutely unacceptable.
Location was great, food was decent and staff was very attentive.
Great place to stay, very friendly and helpful people.
Rooms were very clean and the excellent staff was friendly and saw to our every need. Would definitely stay again in the future.
Whoa whoa whoa, since when do I have to type to get my play store credit???
The bistro bar used to be a great neighborhood spot. Sadly, they fired all the best bartenders that we locals would stop in to visit. (I mean come on, the food sucks.) oh- and always arrives cold as ice. I even saw a bunch of mice running across the service bar. #FAIL #boardofhealth ?
Great service at the bar. Bartenders went the extra mile when not necessary for my friends weddijg, giving free desert
(Artisan Bistro) Very nice decor, food was great (and fresh) staff are friendly and professional
Nice hotel bar to stop in for a well made classic cocktail.
Good location. Nice rooms. Typically fairly expensive.
I'd do 3.5 stars if I could. Not the worst Ritz I've been to, but not the best either. The king mattress is well lived. Our general service experience was lovely as one would expect at a Ritz, we were even given complimentary upgrade to lounge level, but the king mattress wasn't the best for sleeping, the pit was low enough to roll me away from the middle of the mattress. Our keys didn't work for lounge access either, but we didn't miss it much. There location is ideal.
Made reservations weeks in advance, called to ask a small question about my stay, was told they could not find my reservation after i gave the confirmarion number multiple times. I booked this right off their website. I was then tranfered to an individual who hung up on me for no reason (there was no harsh conversation involved) i then called back a second time and was told there was nothing they could do. I called back a third time and was given a number to call which no body answered. I then called a fourth time and spoke with the manager. I then ended up expressing at that point i would like to cancel my stay. She said okay and i got an email saying it was canceled. They couldnt find my reservation but somehow canceled it within 2 seconds? I am very dissapointed because i was very excited to stay at this hotel.
Amazing gym, great rooms, nice restaurant and very up to date decor. Beds were some of the most comfortable I've ever used. Location is right off of the common, with many of the rooms and the gym having a view of it. Would love to go again.
Attended a security conference, food was good. Valet parking
So disappointing!! We had a dinner reservation 4 hours prior to the reservation we received a call informing us the kitchen would be closed due to staffing issues and the ongoing strike. The reservation was made two weeks ago, we should have been informed much earlier than this!! I do not consider this five star service or first class! Very unprofessional and only concerned about their bottom dollar. It was only after I expressed my disappointment they told us they would accommodate us. Knowing all of this and not feeling welcome we declined!
Got an upgrade to the corner executive suite at club lounge level. Great hospitality, looking forward to going back again.
What can I say about a Ritz-Carlton that hasn t already been said. High quality of service and great staff. Most importantly, the hotel and my suite were a proper level of clean.
Regarding this particular stay, the concierge service was outstanding. My rental car was waiting when I arrived and the staff were helpful regarding local haunts that would enhance my trip.
Great facility for the professional event I attended.
I didn't stay overnight, but this is a great location to grab a drink close to the action.
Amazing location at the heart of the magnificent mile.
Always enjoy staying at The Ritz-Carlton. Don't think you can ever go wrong with this hotel.
Great service. Beautiful interiors. Nice view from the guest room.
Club level is the way to go. Great service and staff.
Top notch hotel. This place has style to spare. The gym facility next door was great too.
Pretty unimpressive for a Ritz Carlton in fact looks tacky n will strike it off my hotel list for future bookings in Boston. Really surprising how RC allows such a shoddy hotel to bear its label
While we were only here one night this past weekend, (March 24) we had a great stay. We got to check int 10 am, and stayed until late check out the next day at 4 pm. We had an exec suite with a bath and a half. Clean and comfortable. Some people may not like the deco, but that is such a personal taste it should not be criticized. The staff was nice and accommodated what we needed, especially in the 12th floor lounge. Location is great, and since had a kid at Emerson was even better. It's pricey, but if you can swing it, it is a special place to stay
GPS has some difficulty finding it. Ritz staff should contact Google to fix it. Otherwise very good service. Alsoparking is very difficult and expensive.
Never returning, the staff here are extremely RUDE. They stand around like mafia, argue, and their food is terrible...
The lobby is tiny, and they have few amenities, that is, unless you want to walk to another hotel or business... This is what they offer, at a charge!
