ryan beaulieu

Review of The Neat Company

The company I work for originally purchased a Neat...

The company I work for originally purchased a Neat Desk Scanner in 2009. It worked great for easily scanning receipts to help us track spending and to help us create budgets. We also used the scan to PDF function quite a bit so we could send customers documents they could sign digitally. Now the company has turned into a cloud data company and no longer supports the "legacy scanners" and "legacy software". In fact you can't even get through to technical support without a paid monthly subscription. Luckily for us we use the old version of their software that stores the data in a program on your computer. Not the case for users that bought at a later date once they started putting the data straight to their cloud service and now have no access to their data without paying the monthly "fee". They are basically holding these people's data for a ransom. The only reason I gave this company 2 stars and not 1 or 0 is because the original software and scanners, though glitchy at times, were very useful. I predict this company will not last much longer.