The Knickerbocker Hotel Reviews

I stayed at the knickerbocker last night for a quick trip in the city. I always book my hotels through hotels tonight and have always had my eye on this one. The hotel itself is absolutely beautiful and the rooms are even better but the best part is the staff! Unfortunately shortly after arriving to the knickerbocker I started feeling ill which led to a rough frustrating night. I did not know until I arrived at the hotel last night that there was a parade going on Sunday afternoon in which I would have to walk to get my car from valet due to them shutting down the street. I had no problem doing so until I woke up still very sick. I attempted to find out where my car was but realized I was far to sick to walk to the location and taxis were not available. I went back to the front desk to see what my options were. I really tried not to but I started to cry from feeling sick and just wanting to go home. The from desk woman called the manager right away offered me a tissue and a bottle of water and genuinely felt bad. The manager came over right away and apologized and extended my stay till 4pm at which the road would be reopened to get my car. Sorry for the long story but long story short not only is the hotel beautiful but so are there staff. I really appreciated them helping me when I was feeling helpless!

Tried the moose meat drink and it tasted like fish. Security kicked out a special needs boy named Paul during his ball dropping right before 2018 and it was very cold. He barely survived the cold by the time I got outside I saw a chick trying to get him in her UFO.

My stay at the Knickerbocker was wonderful. Our room was ready an hour and a half late, so we were offered complimentary drinks at the rooftop bar. Service was fantastic, the room was clean, comfortable and lovely. Location to times square and the subway was perfect. We walked from Penn Station to the hotel, and left our stuff there after checkout while we went to a Broadway show. I would absolutely stay here again.

The hotel room is amazing, the staff are super helpful and friendly. I cannot wait to go back again some day.

Expensive but excellent location.. staff is very friendly and helpful.

Good view and atmosphere at St. Cloud (the rooftop bar). But note: they auto apply an 18% gratuity on drinks.

The best thing about staying here, besides the location, is the Concierge Eric. This is not a 5-star hotel. My dinner at Charlie Palmer's the first night was so awful, I didn't eat it and I refused to go back. The terrace bar was absolutely disappointing. We had several issues with the room. Most notably, their high-tech lights didn't work. We had to have an engineer come up both nights of our stay. We did not get a complementary tablet and the mini-bar was definitely free. No coffee maker. Their attention to room details is sorely lacking, thus, not worthy of a 5-star rating. But Eric was perfection.

We loved this hotel! It was clean, quiet, and the service was great. The bed was very comfortable, and there was very little street noise for being right off of Broadway. Our only drawbacks were the lack of a coffeepot in the room and the weird gap in the bathroom door that sacrificed our privacy when using the toilet.

I know what a five star hotel is and the Knickerbocker is not one. You better dress to impress to get good customer service because if not, sadly you will be treated accordingly. Pros: location, nice feather pillows, comforters, nice line of toiletries, spacious bathroom, blackout shades, large tv. Cons: staff at Jake's and rooftop bar are not friendly, food is mediocre, drinks are way overpriced and mostly ice. I'm a big advocate on excellent customer service and the Knickerbocker did not meet my expectations in this area.

A lovely hotel with an excellent location on the Times Square. Staff is kind and helpful, breakfast at the Charlie Palmer restaurant is great (it used to be a bit pretentious with a very limited offer, but it has improved greatly in the past years!), the rooms are spacious, clean and well furnished. I can definitely recommend it, especially if the location is important to you.

If anybody is trying to find good deals for hotels visit RoomBuIIy. com booked a hotel on there and they had the best rates anywhere!

If anybody is trying to find good deals for hotels visit HotelBuIIy. com booked a hotel on there and they had the best rates anywhere!

Clean modern and quiet yet in the center of Times Square. I checked in around 8pm and the staff was kind enough to upgrade me to a small suite which was actually quite large and luxurious given that this was Manhattan. Everyone was very courteous and the food at Charlie Palmer s for breakfast was good.

BE AWARE ABOUT THEIR HOSPITALITY - just no sure about their authenticity!

Visit NYC at least once or twice a month.
Usually stay further away from Time Square.
Except I have been to their rooftop bar before in the summer - it is B E A U T I F U L !!!
This 4 nights visit, with my daughter and granddaughter, we wanted to stay close to the Macy Thanksgiving Parade, so we choose this memorable hotel!

Here is what we love about this hotel:
- Close to ground zero of where all the actions are.
- Staff are professional and courteous
- It is one of the last few beautiful grand hotels where the building is exquisitely designed!

Here is what we struggle with:
- Aside from paying a premium to stay at the hotel, you are charged an additional $30 plus tax for High-Speed internet; unlimited local and long-distance calls; Access to NY and Financial times (Digital); Shoes shines feature; 24 hours to the Gym; 2 bottles of Fiji water in-room replenished daily and evening turndown service.

First, most of the above we don't use.
Second, there is no daily replenish of water. You have to call down every day and ask for it.
Third, it is NOT FUJI water. It is their own bottled water.
Fourth, on one of our day, we were out from 10:15 am till 2:15 pm marking the room to require service and it was not cleaned.
Lastly, this is the best part, they do provide free coffee from 5 to 7 am.

You decide the caliber of the service to what you pay for and see if this is the experience for you!

Otherwise, I always love my stay and experience in this beautiful city!Show less
Room Tip: Stay away from the elevators as they make a lot of noise every few minutes!
Stayed: November 2018, traveled with family

Footnote: Did call down to voice my displeasure after I wrote this review. They did take our $30/night stay off our tab. I have a suspicious the manager who answer the call was not aware of what's printed on the offer in every room either. I did see the person who re-stock the bar come around to every room to check the bar and offer their house bottle water and not the Fiji water to each room.

Excellent rooftop bar with Awesome views of Times Square! Delicious appetizers with my fave salmon ceviche! The service was EXCELLENT, very attentive and fast. We had a great time enjoying the beautiful summer night on the rooftop! Highly recommend!

The excellent service. The attention, the houses all due incredible

The food is delicious and the service was friendly and accommodating. The atmosphere was also amazing. It was quiet and relaxing even though right outside is the one and only loud and bustling Times Square!

Super hotel with fantastic service. We were upgraded to a larger room. Unfortunately then had no view anymore, but because the room was so beautiful we took that for granted.

Claudio, the bar manager, is an absolute sweetheart. So grateful he helped us celebrate our friend with style. Great atmosphere.

Went for a birthday celebration and received great service and had an amazing time!

Loved the rooftop bar - great views of the city and time square, attentive service, cool decor with a garden wall and many lunge seating sections, all topped off by relaxing music to go with the season and scenery (tropical house and lunge)

Great service, wonderful staff and very nice room. The only minor downside was the carpet was loose toward the middle causing me to trip a few times.near the elevator and hallway to my room.

Those who work at the hotel are wonderful. They were so helpful - from those at the door, the desks, the cafe, room service. Especially appreciated on New Year's eve and traveling with 3 teenagers, a 6 yr old and a 16 month old. You were all great.

Went to the rooftop bar for a social event. Food was ok and the service was a little slow. However, the view of times square and the festive atmosphere was fantastic. Since I was a guest, I don't know what the costs were, but it was a great gathering place for a group of 20.

This hotel was gorgeous the staff was over the top with service. I wouldn't Consider staying anywhere else in the city. The cigar bar on the roof is my new favorite bar. The view was beyond incredible. This is a MUST do destination.

Nice rooftop, but no views because all other buildings block it.

They let ppl smoke cigars, which is pretty annoying

Very nice bar. Very slow service tool 35 minutes to get one beer. Awesome views on Times Square!

I liked the way.the place.is decorated, the elevators,smooth riding, enter into hotel room, bathroom shower and toilet have seperate compartments, opposite is the vanity with sink.,when full privacy is what you wany there, sliding glass walls do the job. All the glass walls and doors are frosted for humilty and privacy. Beds are huge,and comfy, its a great view too from the windows i was looking through

Totally the best hotel. Centrally located. Close to the theatres and many sites we wanted to see. Able to walk to most places. The hotel is modern inside and super clean. The staff were exceptionally friendly. Choose to have express breakfast included every day.

Right in Times Square and a very nice hotel. Surprisingly spacious rooms.

Super trendy, very upscale, huge rooms for the location.

Excellent roof top bar area. Great space, nice view.

Wonderful staff and great location just off Time Square! I will be back.

We had an incredible stay here the location is perfect, but the staff made this location what it is.

Hotel impossible to sleep because of the noise and the light day and night. New terrace

Went for restaurant week, food was tasty, but their parsnip soup was incredible. I'm still thinking about it over a week later.

My husband and I stayed at the Knickerbocker this past weekend. We were blown away! The staff were friendly, helpful and accommodating. They sent someone to escort us to our room and show us how to use some of the room's features. The room itself was spotless and very comfortable. The only issue we had was when we tried to order room service. We were told it would be a 25 minute wait but had to call back an hour later. The food was excellent when it arrived and they made it right by not charging us. We would definitely recommend the Knickerbocker and will return in the future!

If any one is searching for good deals for hotel rooms check . reserved a resort on there and these guys had the lowest prices worldwide!

Wonderful stay!I needed some alone time/staycation during the pandemic. Even though the hotel was completely empty and there was no room service, I enjoyed my stay. Hotel was very clean and the view was wonderful. I got an upgrade. I will definitely stay here again.

Our stay was very short but amazing. The hotel has a classy look from the outside and a very modern neat look on the inside. The wife and I were in awe. Our room was smaller than we'd imagined but they've designed it so well that it's all the space that you need and with so many features. The service was great as well. Staff was very friendly and helpful with everything. And the location was just ideal. Definitely staying here the next time we're in NYC.

I came to the rooftop bar for some drinks with friends. The view here at night is amazing. You can see some great architecture on the buildings with some nice mood lighting on them. Drinks here a very pricey but they did taste very good.

Great location in times square, just a couple blocks from Grand Central. Beautiful hotel, great staff. Would stay again. Only criticism, would be roof top bar. Service was good, but drinks were sub-par.

Excellent area - Times Square - very central. Beautiful rooms and excellent services. The bathroom was really large. The lobby, however, is not very welcoming

Location too crowded, little mistake with the room that gave us free breakfast for whole stay, AC not that good but the rest is very comfortable and equipped. Good breakfast and the rooftop is a must visit.

Very nice location. Very convenient. Since I am from Chicago, the hotel is too crammed for me and the first floor does not have a decent coffee shop and restaurant. Free coffee from 5 to 7 only. I came down around 730 and the coffee is gone. No parking outside, so it is hard to load luggage.

I love staying at the Knickerbocker--- they are close to my NYC office and, when I can choose where to stay, i stay here. The staff is always warm and friendly and make me feel like a valued customer. My last stay Ula, Fauuzi and Janelle went out of there way to make my stay amazing. Looking forward to my next visit. Leslie S.

First time staying here for work. Great location for Midtown. Close to Times Square but not too close to be surrounded by tourists. Elegant and understated decor and very nice rooms. I didn't really like the very "plump" pillows but my work colleague thought they were superb. Each to their own I guess. Wasn't going to detract from a 5 star review.