I stayed at the knickerbocker last night for a qui...

I stayed at the knickerbocker last night for a quick trip in the city. I always book my hotels through hotels tonight and have always had my eye on this one. The hotel itself is absolutely beautiful and the rooms are even better but the best part is the staff! Unfortunately shortly after arriving to the knickerbocker I started feeling ill which led to a rough frustrating night. I did not know until I arrived at the hotel last night that there was a parade going on Sunday afternoon in which I would have to walk to get my car from valet due to them shutting down the street. I had no problem doing so until I woke up still very sick. I attempted to find out where my car was but realized I was far to sick to walk to the location and taxis were not available. I went back to the front desk to see what my options were. I really tried not to but I started to cry from feeling sick and just wanting to go home. The from desk woman called the manager right away offered me a tissue and a bottle of water and genuinely felt bad. The manager came over right away and apologized and extended my stay till 4pm at which the road would be reopened to get my car. Sorry for the long story but long story short not only is the hotel beautiful but so are there staff. I really appreciated them helping me when I was feeling helpless!