BE AWARE ABOUT THEIR HOSPITALITY - just no sure ab...

BE AWARE ABOUT THEIR HOSPITALITY - just no sure about their authenticity!

Visit NYC at least once or twice a month.
Usually stay further away from Time Square.
Except I have been to their rooftop bar before in the summer - it is B E A U T I F U L !!!
This 4 nights visit, with my daughter and granddaughter, we wanted to stay close to the Macy Thanksgiving Parade, so we choose this memorable hotel!

Here is what we love about this hotel:
- Close to ground zero of where all the actions are.
- Staff are professional and courteous
- It is one of the last few beautiful grand hotels where the building is exquisitely designed!

Here is what we struggle with:
- Aside from paying a premium to stay at the hotel, you are charged an additional $30 plus tax for High-Speed internet; unlimited local and long-distance calls; Access to NY and Financial times (Digital); Shoes shines feature; 24 hours to the Gym; 2 bottles of Fiji water in-room replenished daily and evening turndown service.

First, most of the above we don't use.
Second, there is no daily replenish of water. You have to call down every day and ask for it.
Third, it is NOT FUJI water. It is their own bottled water.
Fourth, on one of our day, we were out from 10:15 am till 2:15 pm marking the room to require service and it was not cleaned.
Lastly, this is the best part, they do provide free coffee from 5 to 7 am.

You decide the caliber of the service to what you pay for and see if this is the experience for you!

Otherwise, I always love my stay and experience in this beautiful city!Show less
Room Tip: Stay away from the elevators as they make a lot of noise every few minutes!
Stayed: November 2018, traveled with family

Footnote: Did call down to voice my displeasure after I wrote this review. They did take our $30/night stay off our tab. I have a suspicious the manager who answer the call was not aware of what's printed on the offer in every room either. I did see the person who re-stock the bar come around to every room to check the bar and offer their house bottle water and not the Fiji water to each room.