I know what a five star hotel is and the Knickerbo...

I know what a five star hotel is and the Knickerbocker is not one. You better dress to impress to get good customer service because if not, sadly you will be treated accordingly. Pros: location, nice feather pillows, comforters, nice line of toiletries, spacious bathroom, blackout shades, large tv. Cons: staff at Jake's and rooftop bar are not friendly, food is mediocre, drinks are way overpriced and mostly ice. I'm a big advocate on excellent customer service and the Knickerbocker did not meet my expectations in this area.