The best thing about staying here, besides the loc...

The best thing about staying here, besides the location, is the Concierge Eric. This is not a 5-star hotel. My dinner at Charlie Palmer's the first night was so awful, I didn't eat it and I refused to go back. The terrace bar was absolutely disappointing. We had several issues with the room. Most notably, their high-tech lights didn't work. We had to have an engineer come up both nights of our stay. We did not get a complementary tablet and the mini-bar was definitely free. No coffee maker. Their attention to room details is sorely lacking, thus, not worthy of a 5-star rating. But Eric was perfection.