The staff was wonderful and the modern rooms were very nice. For a five star hotel I was a little disappointed with the level of noise heard overnight and the views from the rooms. Jake's was a good stop in the mornings, and the roof top bar had great views and cozy seating inside.
Location good but be prepared for the mayhem! Amenities and room size very good. Minor negative for me was service and mainly related to coffee shop and rooftop bar.
Breakfast was very average and whilst hotel wanted to make it up to us there was no need as no chance of trying again.
Thanks Knickerbocker!
We stayed here during the Summer to see Hadestown. Traffic was terrible. Chester helped us out. He was fearless! He got us turned around and checked in safely! Whew! Just in time for a nice walk to our show. The hotel was cleaning and unique. Thanks!
Spacious roof top bar with heaters. Great view of Times Square.
Amazing location, fall out of bed and onto broadway, checkout cocktail roof bar!!
Third time staying at the Knick, so convenient for a weekend NY getaway. Great service. They sent up cake and champagne for my birthday!
The best hotel in NYC hands down. My family stayed her for a trip to me.
Haven t stayed there. Only have gone to the bar. Pretty laid back. Supposedly invented the martini. Can t verify if that s right but the one they make is really good. Also has a cool outdoor space for happy hour during weather days. Whatever snacks or bites I had there were really good as well.
Very clean hotel with very large and bright rooms. If you are lucky, the rooms with a view of Times Square are the best for viewing.
Great location, right in the center, as soon as you get off you are in Times Square, with many attractions and museums just a few meters from the hotel.
Very clean, just off Times Square so noise was a concern but not really a problem. Never once saw cleaning staff but our room was very clean everyday when we got back, they must employ oompa loompas or house elves for this. Staff that we had interactions with were very nice and helpful. Beds were comfy, showers were hot and we didn't hear neighboring guests but we knew they were there.
Hotel location is absolutely great Very clean good overall , we had to wait for two hours to check in
Good looking and smelling rooms, friendly and helpful staff
Stunning hotel. Views are not great for most rooms. Staff is excellent.
Great Place to stay in New York City especially if you're attending a Broadway Show.
Fantastic location, service, comfort, and food. A little bit expensive, but worth it.
Great experience! The hotel is very conveniently located right near the Times Square Subway entrance. The concierge was helpful and there were no issues. The room was spacious and clean. Overall, it was a lovely experience. Would recommend
Lovely staff, bare cold rooms, no feeling of the history of the building.
Visited a friend. His room was a little small but clean, sleek and modern
Filthy restrooms. Pleasant but poorly informed staff.
Love this hotel so much !!!!!! the rooftop is amazing !!!!!! the views are to die for ! the staff are so nice and in summer time its he place to go !
Times square rooftop. Heart of the city. Minus stars for the obscene drink prices
Excellent Hotel, location, room and total comfort. Super recommended.
Nice hotel but service was a let down.
When checking in had a few issues with getting the room that we had reserved and was told that we had to pay $50 a night extra for an upgrade even though we didn't request for an upgrade. We just wanted the room we had requested to book... Was just all so confusing with what the receptionist was trying to do.
Anyway we got the requested room in the end and the room is nice, clean and modern. The level of maintenance throughout our stay was erratic, sometimes they cleaned the room and replaced used coffee cups and plates but sometimes they didn't replace it or didn't take the trash out.
Breakfast was included with our booking and each day it was always a confusing negotiation with staff when we went to the restaurant.
The whole stay just felt like a hassle.
Pros: Great location, close to subway, nice rooms. Clean and modern.
Great service and location ! Everything what u need is around. Clean and comfortable rooms
Modern, minimal hotel with great food, drinks, and a surprisingly large gym for an NYC hotel.
Great outdoor space, really good cocktails but pretty weak pours considering they charge close to $30 for a cocktail after tax and tip. Service was very good
The bar is located on the roof top view of time square. Lounge and elegant atmosphere. Music too loud.
Great location just off Times Square. Easy access to Hells Kitchen, Empire State Building, the metro, so a great base. Room is spacious and very comfortable. We stayed on the 3rd floor, so close to the hustle and bustle, but the room was well sound proofed. Staff are great, very helpful indeed.
Best bed ever! Couldn t hear any noise from our room - location was just perfect!
The Knickerbocker was one of the nicest hotels I stayed at in awhile! Everything from the cleanliness of the beds and the room, to the pillows and the high quality TV were top notch.
Nice hotel in a great location. Clean rooms and very friendly staff.
This hotel is one of the only upscale hotels on Times Square which is a big plus. The rooms are really nice and well designed with blackout curtains a big bathroom and a nice desk. The rooftop bar is quite nice especially during the spring/summer months. The gym is of good size and has most of the equipments needed for a good workout. They have a free shoe polish service which I also thoroughly enjoyed.
It s a beautiful hotel at Times Square. They have a big rooftop bar with a great view on the Times Square. The breakfast was delicious.
Our stay at the Knickerbocker hotel has been fabulous. The hotel is right by Times Square, and is a short walk away from many sights in New York City. The hotel staff are very friendly; the doorman greets me and the servicepeople are friendly. The room is beautiful. Ours has a king bed, and a beautiful bathroom with a shower and bath tub. There is also a hotel bar and restaurant that I plan to make use of soon. I highly recommend this hotel.
Service is good. Rooms are clean and the layout is great. Rooms are not as small as other hotels I have stayed at on my visits.
If we could we would give this hotel at 10 we were met at the street by their personnel they treated us like family and long-lost first cousin and we weren't even staying at their hotel so we got to our hotel compared the difference initially was overwhelmed at how bad the way we were treated at II hooked at the Hilton Garden Inn we cancel our reservations went back to the Knickerbocker please do yourself a favor if you're visiting New York stay at the Knickerbocker Bob and Sue
Great hotel with one of the best rooftop bars overlooking times square. Usually not k own to include the tourist crowd.
Beautiful rooftop bar experience Stunning views of times square area
Awesome view from the rooftop bar! Great service at the front desk as well.
After the technical glitches were sorted, we were able to enjoy this beautiful room and amenities more fully.
Had drinks and food in the upstairs/roof top bar. Had an excellent time. food and drinks were delicious and staff was very accommodating. Will be back.
Very nice hotel. Historical. On a main road though near times Square. If you want to be near Times Square, you found your place.
Crowded, uncomfortable rooms, small, expensive. Definitely way over priced.
If you want Time square a great place.
I have come to New York many times, and have toured several hotels but it must be said that The Knickrbocker is by far one of the best hotels in New York.
Very large rooms with a large bathroom and with all the comforts, A mind-blowing breakfast, absolutely nothing is missing, and all the staff are very kind and very very helpful.
Super recommended see you soon Matteo Leardini
This is the best place to stay it s close to Times Square and would highly recommend it
Great location, great room. Roof top bar was pricey and you need to make a reservation to get a table
Fabulous hotel. Exceptional situation. Perfect soundproofing.
Outstanding. As they noticed our anniversary we were surprised by champagne and strawberries. Like the closeness to Times Square. Breakfast is far to extensive. Nive rooftop.
Location is the best part. Roof top bar amazing views. Room was spacious enough for the four of us. With a separate seating area. You Cudnt even hear the traffic in your room, compared to other hotels I've stayed in in nyc. Plenty of cupboard space, fridge in room filled with the mini bar. But we just Sat it all to the side and put our own drinks in it.. You can request a kettle as there aren't any tea or coffee facilities in the room. silly little things were a let down. Like the House keeping it was basic first two days even the glasses from the complimentary wine and a plate which had chocolates on it from our first night sat there for two days, then third day you could actually tell the room was cleaned, I did comment to reception about the house keeping after realising what a great job was done on day three. And on day three we finally got our kettle after asking everyday. Every hotel I've stayed in Newyork you've been able to book a car to the airport, the lady at reception said they don't do that and that the door man would get me a taxi, I asked her if it would b a set fee to take us to the airport she said yes. But that wasn't true.
If location alone wasnt enough, the hotel looks AMAZING and the service was second to none. LOVED staying here and will not stay anywhere else when In town
We stayed at the Knick a couple of years ago for a week and it was superb. So naturally we chose to stay with them again on this trip. Once again, the Knick did not disappoint. All the staff we dealt with was so friendly and very helpful. New York City has become one of my family's favorite places to visit. Can't see staying anywhere else. Thank you Knickerbocker for your hospitality.
Very nice, and very nice staff. Extremely accommodating.
No lake view.
Nobody answered the phone at the front desk when I called.
1 ice machine for 9 floors. The bath tub rocked back and forth like a skateboard! (Not safe) There was no ventilation in the room that worked and opening the windows was not an option as the sirens wailed most of the night. Did I mention the fact that a construction crew was throwning large metal pipe into a dumpster at 7 am? We spoke to the general manager and asked if he knew about the project and I he said "you would think I would have known " then I stated a good manager would have started that project at 11am and at least notified the guests. He just stared blankly and gave no explanation or apology. We weren't looking for a refund, maybe some sort of explanation. We just walked away.
Don't stay there.
The room was nice and it's right on Times Square. But the service is awful. They lost one of our bags at check-in, did not bother to make the bed (they simply dropped off the bedding) and they misplaced my car when checking out... This was our 2nd visit in Times Square in a short time and we will go back to the Renaissance Hotel instead next time.
Not a great place just for a drink. This isn't a review of the hotel itself just it's rooftop bar. We did not feel very welcome on the rooftop however. The drinks were expensive and not the best to be honest. The saving grace of the whole thing was the half decent view of times square
Great location, fast check in, and intuitive and modern room controls that control the whole room from your bed. The room is on the smaller side, and the desk is especially small, but the bathroom is in great condition and spacious. WiFi is fast (great for video conference) and free for up to 5 devices!
This was a nightmare experience. They over billed us a lot and wouldn t back down from it. I had to have multiple fights with my credit card before it was resolved. There are a lot rooftop bars in the city. Take my advice use one of them....this is a complete ripoff!!
Go see KP at the Knickerbocker hotel, he will blow your mind!!!!
theknickerbocker.com
