The Knickerbocker Hotel Review

didn't let my son in because he had a plastic fake camera during new years eve, security smashed it and still didn't let us in would give 0/5 but that's not possible. wouldn't spend money here

Great service, very friendly, clean rooms. The shower was absolutely amazing. Valet service was ok.

Great location, beautiful hotel, impressive rooftop, nicely sized rooms, very welcoming reception and concierge.

Very nice hotel. Clean, modern, cool light technology. Breakfast here is awesome and totally worth it. They also have a bar/lounge on the 4th floor that s nice and relaxing.

Location is excellent. Right in the middle of NYC.

Just be aware of the pictures online since the rooms tend to be quite a bit smaller than they look.

However, we spoke to the front desk and they were kind enough to upgrade us to a larger room. We had a small view of Times Square.

I would definitely come back again.

Certainly convenient to Times Square but the property is a little shop worn.

+ Quiet rooms, good location on timesquare, nice rooftop bar
- Check-in, check-out, impersonal

Valet gets tickets and won't tell you. Then you'll have trouble getting them to pay it. Stay clear!

Pretty much the best hotel in and around Times Square.

Awful experience during our honeymoon stay. First room had a dirty carpet and half eaten chocolate and dirty tissue on the floor. The second room had faulty air con and pumped hot air into the room overnight resulting in no sleep due to an impotent night staff. The third room was finally acceptable.

Have stayed here few times. The bathrooms are immaculate and well stocked with nice products, and perfect water pressure. Great choice.

noisy room I felt like I was living in the street. One of the staff was so disrespectful . Lousy housekeeping I ended up having a fungal infection on my neck

The location in the heart of Time Square and the friendliness of the staff

Spacious room, excellent bathroom, nice rooftop bar

Lovely experience in the past but last night a true disappointment. Had to beg for a $17 glass of wine at a time when the bar was pretty much empty. And had to ask for a new glass of water because mine was filled with lipstick stains. Waiting 20 mins for wine allowed me time to stare at it and get more annoyed at something I'd otherwise let go

Stay on New York at this superbly positioned hotel, including the Corner Room, Times Square View.
Staff listening and endorsement.
Rooftop nice.
In the heart of Manhattan.

Great service in a wonderful location! Oh, and those beautiful plants out front!! Whoever takes care of those beautiful plants is doing a great job!!!

Great good rooms. Very clean and friendly staff. No stress to stay in the middle of Manhattan when it is so well insulated from the noise and noise from the street.

Place a lot of business prices A little high compared to the average but in compensation The cocktails are wonderful advice HAVANA AFFAIR

The Knickerbocker is an awesome hotel. Great staff and great roof top bar.

I had to cancel due to a relocation with work and they were more than accommodating on the change of plans. I will definitely go out of my way to stay here next time

The hotel in a whole is awesome. The staff was very attentive. BUT . . . The elevators were slow and there was always a wait whether you coming or going or to the roof top.

One gripe, no damn coffee pot in the rooms. Yeah there s a cafe downstairs tho. This is the spot where the New Years Eve ball drop. Views are exquisite.

It was very clean and everyone was very polite. The parking was a terrific nightmare. We were told when checking out to give them a 40 minute notice. When we were ready to check out at 09:15, we were told our car would be there in 15 minutes. We checked out, we waiting curbside for 20 minutes. The street was blocked off due to a benefit bike ride. My husband went to checkout and inquired what was taking so long. He was told we couldn't have our car until 13:00pm! We already checked out and wanted to hit the road for our 5 1/2 drive. They gave him the address of the parking garage. My knees are terrible and I can't walk too far without having pain start. One block down and 2 over was SUPPOSED to be the garage. It wasn't our garage. A policeman was asked where the address was. He didn't know. We called the hotel back...oops, we gave you the incorrect address. My daughter set with me while my husband went on the hunt. He walked for 1/2 hour before he called back the hotel and got the telephone number for the parking garage. 1 hour it took to finally locate our car. The gripe is: no one in the hotel bothered to inform their guests there was going to be street closures in the morning....they gave us the wrong address to begin with for the parking garage....no one seemed to care either. Very poor service if you ask me. Then, I was charged the $55 service! What did they do for us? Yes, they initially parked our car....then we HAD TO FIND IT OURSELVES! We paid the extra money to stay right in Times Square because of my knees. Bad choice if you ask me.

Nice hotel Staff friendly and friendly Staff was upgraded to suite and early entry with free clean breakfast and comfy bed Everything was wonderful

The Knickerbocker is so steeped in history, being one of the city's oldest and most fashionable hotels at the beginning of the XXth century (only the outer shell remains from the original building that has not been used as a hotel for 95 years), that only to list its most distinguished and famous guests will take a whole page, from George Cahan, 'The Man Who Owned Broadway" to the world famous singer Enrico Caruso; there are two luxurious suites named after them, both located on the top 16th floor (excluding the rooftop bar on the 17th floor).
Having stayed at over 50 hotels in NYC, we got to give The Knickerbocker a credit for trying really hard to reach the 5-star level. There are umbrellas in each room, shoehorns, q-tips in the bathroom, plush slippers, etc. There are additional perks associated with the Junior Suite we stayed at, all undoubtedly belonging to a luxurious property, such as a pressing of two items per day and nightly shoeshine; alas, we were never informed about these during our check-in, and only learned about it from the hotel's website. The electronically controlled blackout shutters/drapes are of a great convenience, especially for a Times Square area.
And, of course, the very spacious room, particularly for Manhattan standards. Gigantic bathroom with the separated shower and toilet areas. Spacious closet. And, a very good view to the Times Square and 42nd St. Adequate number of by-the-bed electrical outlets for charging your personal electronic devices. The TV doesn't have a Chromecast, so you are limited to the TV programming and on-demand movies only.
However, The Knickerbocker reminded us of a great doctor with a very poor office staff. Our check-in was quite disappointing; 20 minutes after the advertized by the hotel's policy 3 PM check-in, our room still wasn't ready, and when we finally walked in, a few bathroom toiletries were missing. We requested an upgrade for a Junior Suite so the delay was somewhat forgivable. But, the entire check-in scene, featuring close to 10 ppl standing in line wasn't a part of an even 4-star experience. Moreover, both hotel lobbies are void of any sitting. In the reception lobby there are 3 chairs, so if there is a party of two people checking in and they decide to both sit in front of the receptionist, only 2 parties at a time could be checked in. This creates waiting lines, annoyance for tired travellers, etc. Both lobbies with zero sitting accommodation will automatically deprive the hotel of its 5 stars ranking.
The four elevators are good, quick, and efficient. First time you have to register your key by placing it against the elevator pad and waiting for the green light to light up.
The cleanliness is good, even though for a 3-year-old hotel, we weren't prepared to see peeling paint on the window sills.
Secondly, due to the hotel's marketing strategy offering significantly lower prices than its Manhattan 5-star competitors, and due to the uhm... specific location of the hotel, The Knickerbocker attracts a crowd one expects to see at a Holiday Inn. The location is good for the guests who are into the Times Square scene, aka the garish, noisy, touristy and tacky paradise. This is fully reflected in the terrible Rooftop Bar at the Knickerbocker, of which we would refer you to our dedicated review.

Amazing view on the rooftop with yummy drinks. Hotel is immaculate.

The rooftop bar is a beautiful space, the staff are warm and welcoming, and the cocktails are wonderful.

The stay was amazing. we were upset because of COVID19 but the overall stay was incredible.

I haven t stayed at that many hotels in America and especially not at that many you could call classy. This is classy and pricey. If you like that kind of thing you are gonna love this.
The rooms are great though and even if it s right at time squares you don t hear the traffic that much but the sirens do come trough. The room was a welcome place to shut out the noice for a moment.
It s a hotel that carries the luggage up to your room, come and clean once in the early day and comes and peepers the room for the night in the evening. I find that kind of overkill, I can undo my bed, but I suppose some like that extra tlc. The beds are for one also divine. Slept like a baby.

I didn t eat at the hotel, just breakfast once and for that price I have had better. It was absolutely good. And the setting was lovely.

It is a good hotel but it is for those of you that want all the fuss and are comfortable with people doing everything for you. It is a great location and they will help you with any transportation you need.

A renovated hotel in Times Square. Visit the roof deck for cocktails when the weather is agreeable.

Though a little boring this place makes anyone feel classy with the spacious rooms, sophisticated design and intuitive/impeccable service.

Friendly staff. Competitive rates. Dark, modern, sterile, lifeless, gloomy interior paint scheme and furnishings of the lobby, elevators, and restaurant do not at all match the history and spirit of this hotel. This is supposed to be a lively place, not a futuristic funeral home. Also, the "zen" design bathroom in room looked very cool, but afforded no privacy. The disruptive noise from the service elevators and the cleaning staff every morning of our stay was far louder than anything we heard coming from Times Square. We received a total of three confused phone calls from the front desk during out stay (each time, the staff was calling the wrong room). The hotel's saving grace is the location. You cannot beat this location in the heart of Times Square and near the theater district.

Great venue with professional staff, would attend again

Nice lobby with couches and charging outlets. It's almost impossible to find a public charging station anywhere else nearby... If you consider this public..just make sure you dress nice and smile at the clerk!

Great staff. good drinks. nice view. very comfortable lounge chairs

Great location at Time square. Service was outstanding. Everyone went out of their way to make sure everything was just how we wanted it. We stayed in the third floor facing Time square and the shades made it very dark in the room, the windows were extremely thick and made the room very quiet. The beds are very entry comfortable. The roof top bar was nice as well. Great atmosphere with views of Time square. Overall we would definitely stay there again.

I just got back from staying four nights at the Knickerbocker hotel in Times Square and I have so many great things to say about them. We arrived and the concierge saw our bags and immediately pointed us in the direction of check in. There More

Good hotel, great location. But breakfast is not up to such a hotel.

All was perfect. Customer service,the room,the rooftop and all staff had perfect we stay four nights

Room is nice. Very hospitable staff. I would love to stay here more often.

Very well kept and service is very outgoing and accomm

Beautiful layout. I hate times Sq but the staff are very professional and help you feel like your not in the middle of madness.

This is one of the very best hotels I have ever been to. Incredible staff, service, and accomedations!!!

Big room, especially by NYC standards. Huge shower and w/c but nit a ton of room at vanity. Nice minibar. Comfy beds. Breakfast buffet was fine but overpriced.

This is truly a five star hotel. It first began with Andre the door man, greeting us with the biggest, brightest smile. He assisted with our car being valeted to making sure we were able to check our bags early so we wouldn't miss our showtime. After driving for 4 hours it was definitely refreshing to be treating with such care. The staff at the front desk are very friendly as well. The room was very inviting. Simple streamline decorating with a very comfortable bed and pillows. You can also tell that the room was CLEAN! The bathroom walls/shower are all frosted glass. Do you know how hard it is to keep frosted glass looking clean?! Every sill and corner of the room was dust free. We definitely felt like it was worth the money. We've stayed at more expensive hotels and never received the high caliber of service that we had. The staff really made us feel that they were happy we were there. We will be back!

Beautiful hotel with excellent amenities. Some views are lacking and some rooms are next to elevators, but customer service is above par and location is ideal.

Great New York experience. You'll be hard pressed to find a more convenient place to stay near times square. Great bar, great food, awesome accommodations.

Very expensive, should have been about half the price for the drinks we got...

It was not good enough for the price. The room was large, though.

Excellent stay. A beautiful hotel in a great location with beautiful, sleek, luxurious, modern rooms and 5-Star hospitality.

Great location. Family friendly. We stayed 3 nights and tried to take in as much of New York as we could. At the end of the day we couldn't wait to get back to the hotel. No noise issues, great staff, and very good to our 3 kids. Comfortable and relaxing.

The hotel was ok if a little disappointing for a 4* hotel. Slightly shabby, the lifts broke and the fire alarm kept going off. The customer service, however, is disgraceful! We had a serious incident whilst we were there and the hotel refuses to release the paperwork relating to it to our insurers despite promising us they would. They have been rude and slow in their responses. The true test of a hotel is how they deal with situations out of the norm and they have proved themselves to not care in the least about their customers. STAY ANYWHERE BUT HERE.

Excellent rooftop bar. Great mixology and friendly service.