Sudler Property Management Review

Loving Sudler! A absolutely loving the fact that Sudler is preparing our beautiful pool for an early spring opening.Our staff has to be the best on the planet thanks to Sudler's management team. We just renewed their contract for five more years and I could not be more happy about that decision. If you are considering hiring a management company, you will not go wrong with Sudler Property Management. They truly put service before everything else.

Terrible management company. I moved into a sudler managed building at the beginning of April 2015. By June 1st 2015, my phone number still is not in the system for guests to call me, they've inappropriately cut the locks on my brand new racing bicycle and donated it with no notice to me despite it being in the spot they told me to park it in. When I called them about it, they claimed they never assigned me that spot despite me filling out the appropriate paper work, and having email confirmation stating that it was actually my spot. Management is not open on the weekends or outside of work hours so it's impossible for working individuals to actually meet with them in person. They do not return phone calls and field all calls by saying, "sorry we got a lot of emails in this week we're still trying to respond to, let us take your contact info and get back to you." It's impossible to get anywhere with this management company.

To the "Owner/Operators" of Sudler Property Management,

I'm writing this review today in regards to an issue that I'm having with a garage attendant ( Juan ) here at the Shoreline Park Valet garage. I've been residing and parking at Shoreline for about 5 1/2 years now but have not encountered an individual like this before.

Over a long period of time, Juan has been conducting harassing and intimidating behavior which I've actually just let a lot of slide until some more recent events.

During the week of August 18th, I was in the process of informing Juan that I was on a "staycation" due to the pandemic and that I would be in and out of the garage more than usual in an effort to not get boxed in which causes the attendants more work. Juan immediately started yelling at me and said "YOU HAVE TO WAIT, IT DOESN'T MATTER". He repeated this yelling profane filled rant several times which definitely caught me by surprise. It was intimidating to say the least but I wanted him to remain calm so I didn't escalate it except to Richard ( Garage Supervisor ). No action was taken apparently. I expected more.

Juan's behavior is becoming even more bothersome in the past 3 weeks. I don't remember the exact date but I can look it up if absolutely needed. I came down at about 6-7 pm that day and came to the front where people usually stand for their vehicle. I didn't even say a word when he came "charging" from the other side of the garage while using extreme profanity and mumbling to himself but out loud. He actually only had to move a single car to get my car out and was angry about that. I didn't even say a word to him about moving my car because I am NEVER in a hurry as I work remotely. There were two other building patrons there when he conducted this disrespectful behavior and it was extremely insulting.

I've had no issues with other garage attendants as they conduct themselves in a professional manner. They understand that the job is to provide people with their cars when required. However, Richard is now getting on my case in an attempt to back his colleague ( Juan ) which is understandable but extremely un-professional.

I've notified Shoreline park management ( Uneesa ) about Juan's behavior towards me in the past as well and I believe she may have spoken to him but his demeanor and approach have not changed.

During another Sunday morning incident (September 20th), he moved my car even though he was advised by his colleague ( Giovanni ) not to because I was going to be leaving out a little earlier than usual. When I came downstairs and didn't see the car in my spot where his colleague had left it, he ran up behind me and yelled loudly "WHERE'S THE CALL?". At that point, I informed him that I was not in a rush but that his rude behavior was extremely uncalled for. As usual, he argued with me until I had to just leave and not deal with it anymore.

I understand that cars need to be moved from time to time but he moves my car only to ALWAYS box me in. It's obvious that he has made this personal. I'm just not really sure what the deal is but it's completely abnormal. I just can't have part in it anymore as Juan is making the valet garage a hostile environment. The lack of courtesy, disrespect, and wise/demeaning comments, have caused me to lose trust in this individual with my vehicle. I've found some heavy scuff marks on my door, missing items, etc. etc. and I wonder if Juan is behind this. I'll just never know and that is not healthy.

At this point, I would like for you to please ensure that this unacceptable behavior somehow be remedied or I will be forced to look for parking elsewhere. I had two different garage attendants inform me that because of Juan, other residents have also stopped parking in the Valet garage.

I would love to speak to a major stake holder at Sudler about these events and resident satisfaction issues as I am considering taking my business elsewhere. Possibly seeking a different garage in the area to park in and not renew my Unit's lease next July.

I have worked with Sudler as a board president for 5 years (2008-2013) following their implementation as our as our property management company. We have had nothing but good experiences with Sudler and the Sudler staff. The best thing I can say is that when they say that they will deliver, they do deliver.

While I am no longer on the board, Sudler remains our property management company.

Sudler recently took over the management at 1111 S. Wabash, but you d think Alex and Dorothy have been here for years. They re organized and responsive, and they re always ready to help!

Best management team I've ever had the privilege to work with.

Sudler Property Management is a joke. They are completely unresponsive, condescending, and truly terrible. I lived in a condo "managed" by Sudler and they were more of a problem than they were help. If you are considering a property manager- definitely look elsewhere. Specifically, Joe Armenio was absolutely terrible. He is a misogynistic, condescending, disrespectful man.

I've been very happy with Sudler management during my 5+ years with them.

My previous review of Sudler Property Management was critical of what I considered to be an inadequate billing system. I recently learned that system was actually provided by my building and Sudler offers something with the features I'd expect. Someone actually reached out to me because of my review to inform me of this and help make my experience better.

Are zero stars possible? This "management" is a joke. Who is "managing" the doorman who sits and stares into space as the elderly and those in need struggle to open the doors?

I have lived in several condos in Chicago and Sudler is the best by far. They make it a point to communicate with residents and they go the extra mile to make sure that we get the best prices from vendors. What I like most is that Mr. Levy, the company president, actually takes his own calls and follows up to make sure that residents are satisfied. He even returned my call last Sunday when he was out of town. That s customer service!

Sudler is the best management company in the city for running an HOA. People who don't own a home don't understand the difference between the Board and Management, but anyone who has owned condos in any larger building in Chicago can tell you that Sudler is the best custodian of an Association's money.

Patty and her staff at 260 E. Chestnut run the building like a robot. I'd give 5-stars except for the fact that we have had turnover with the assistant manager position. But, so far, so good! Everyone should be promoted when they do a good job and ours did a great job and was promoted to her own building after 2-years. Mr. Levy runs a good business and trains his managers very well. I like the fact that Sudler saves us money with their purchasing programs. Also, we have an older building and they save us money on insurance too. We have many on a fixed income so this is important. I'd like to see fewer renters in the building but that's not Sudler's role. I'd recommend Sudler if you are looking for property management services.

When they say they were going to call you in 10 minutes, it means goodbye, with an extremely condescending tone. It is sad that I cannot give zero-star.

Excellent management company with probably the best solutions to everyday issues handled in a timely manner. Over 20 years of dealing with other management companies, Sudler definitely stands out as being top on my list.

I have been a resident in the John Hancock Center for a number of years and have been exceedingly proud to live in such an iconic building. I find that the building is extremely well managed by the Sudler management staff who bring a wealth of experience and knowledge to my interactions with them, especially when I was renovating my unit. The customer service that I receive from the office always exceeds my expectations and everyone is always friendly and upbeat and greet me with a smile when they see me in the building.

The excellent customer service from the office extends to my interactions with the building staff, particularly the door staff, who are the absolute best in the City. The door people are always willing to help in any way they can, more like a concierge, and also provide quality scrutiny to guests to ensure the security of the residents. I am always "welcomed home" with a personalized greeting and it adds a higher level of appreciation for the place I live.

Overall, I think this company does an excellent job managing the building whether in a crisis or on a normal day and I couldn't be happier to write a positive review on my experience with them.

~Clint

Starting allowing construction to resume during COVID in our condo building. We have a gut/remodel next door and cannot work anywhere else. Sudler did not care or give us an inch in trying to negotiate around this. We had to leave our apartment for going on 5 weeks now because they wouldn't do a single thing for us.

Awful management. I've been here 7 years and we've had over 30 front desk people come and go. My ceilings are leaking from bad windows and they refuse to fix the problem. They claim they are dog friendly but they are not by any means. Our manager is horrible. Never makes rounds of the floors; has not responded to questions I have about Titan - been waiting 3 months and still no reply - just "I'll look into it." I don't recommend them in any shape or form. Assessments keep going up. I have no idea where our money is going.

I switched a bank account due to COVID and my payment failed for the first time in 5 years. I was charged $50 return fee. Not $15, $20 or $30 but $50. I expected more empathy in these uncertain times. Property manager just said it was a bank, not us, and didn't want to give me their name or contact info so I can inquiry about waiving this fee. I also asked if Sudler has any notification system in place (email or text) to let a customer know when payment fails and give us a grace period of let say 24-48 hours to update our CC info and avoid the late fee charge? Nope! Do you have a forbearance plan in these uncertain times? Nope. They seem very quick to take out your money but when you need any assistance, they are painfully slow to respond or take any action for that matter. I'll be happy to update my review if they resolve this issue.

My building manager Cheryl is notorious in my building. She ran up on me and screamed in my face and has never apologized. Worst building manager ever. Im not comfortable in my home because of her presence. Shes terrible.

Jennie and her staff at Hancock go out of their way to make sure that residents get the best service. Always helpful and always with a smile. I have lived in 2 Sudler managed buildings and can only say great things about the company. Leadership starts at the top and it is obvious that service is a priority at all levels. We don't thank our management team enough.

I live at 1700 E. 56th Street in Hyde Park. Sudler took over our building 6 years ago. Previous to Sudler, we had Draper. What a difference! Since Sudler has been with us, the building is cleaner than ever and our managers (Yvette and Alex) provide us with hands on oversight. They are welcoming and alway greet me with a smile. They seem to really want to go out of their way to help us. We have a very difficult group in our building and many of my fellow residents are difficult to please. Lots of retirees and an ongoing political feud among long term board members. Yvette seems to be able to have gained respect of people and I am very happy that she and Alex have turned our building abound in terms of finances and stability. I do wish we could update our lobby and our elevators, but that is not Sudler's fault.

Arrogant and unethical nonsense is what you will encounter with this company. Don't waste your time.

Outstanding customer service. Awesome management team.

The management staff at The Legacy is the best. We used to have Draper and Kramer, however, ever since Sudler took over the building shines. Sudler has also added their advanced technology that is easy to use and it works. I am happy to live In a Sudler managed building. I am also impressed with the way they communicate with residents. I used to live in a Lieberman managed condo building. They were even worse than Draper and Kramer because of all of their hidden charges. Sudler doesn t do that to us.

I had an open issue with Sudler after a transaction was completed in August. After numerous emails and phone calls over the past month, Sudler has not yet communicated with me to resolve the matter. Hence, I do not recommend Sudler due to its poor quality of service that they provide.

I don't recommend to anyone to work with Suddler. Highly unprofessional!

I live in a Sudler building at 1515 South Prairie. Sudler does a great job and I love the staff. Wonderful building and management keeps it in tip top shape..

Sudler does not hire people who are competent and understand laws that govern property. Their PM came to my home during pandemic without a mask, asking to see my home WITHOUT a valid legal reason because another resident complained of an odor entering her home from her open window. They continued to harass my family, when I complained to the owner of Sudler he got his attorney involved-which i believe is his attempt to intimidate me. it didn't work. No apology, no acknowledgment of their errors NOTHING. Please also remember to file complaints with the better business bureau if you have problems. Also Yelp, etc.

Sudler is by far the best management company that we have ever had. We replaced First Service Residential after many years of deficient service and high turnover of our staff. Sudler did a property report and is in the process of addressing things that should have been addressed by our former management company.

Great company. I only wish that we could change the rules to allow larger dogs. Sudler has been very helpful in helping us with job descriptions for the staff. Things are now getting done and I appreciate the fact that Sudler provided us with a very competent new manager when our old company could not. I'd give 5-stars if we had Sudler a bit longer. It's only been about a year, but so far, I'm impressed.

Sudler is disgusting "management" company. I would give zero rating if possible. Very unpleasant and dishonest. They're not worth anything. Self-managed boards have greater oversight responsibility. WHAT A WASTE OF MONEY!!

Nothing quite like having to pay a $200 moving fee for a box of clothes. I own a property which is managed by Sudler and their fees are through the roof and very shady. Tenants are being charged for a special assessment, which is not detailed as a special assessment and therefore non-tax deductible. Very shady!

Unfriendly and hard to work with. Worst property management company I have ever worked with.

Having worked with Sudler for over 4 years, it is very clear that their main focus is on their client and making certain the client is well served. I would highly recommend them.

Unfortunately, the management staff at the Harbor House behave disrespectfully to the residents. All the processes there take enormous amount of time for no clear reason. Overall, it seems that they do not use basic technology tools to schedule and maintain the building efficiently. As a resident, you never feel welcome to your own house nor your guests. Unfortunately, you will have a unique experience with this management company!

The Sudler on-site property manager office at 111 Chestnut (Caterina Mihaila & Sara Rudnik) is terrific! They are very friendly professional and respond to requests and inquiries promptly.

Sudler Property Management is a breath of fresh air.
When I have an issue they resolve it within an appropriate time frame. If I communicate with them they acknowledge my issue and get back to me with a resolution or an explanation of the situation. I have been very pleased with Management. Thank you - And keep it up!
Michel W.

I have lived at 2728 N. Hampden in Chicago for the last 12 years. Sudler is our management company. They have been extremely responsive and Dean Lerner even went out of his way to help me with a problem when I was out of town for an extended period. The kicker is that he too was out of town on a weekend and he took my call and made sure that the problem was solved. My sister also lives in a Sudler manager building and she too is pleased. Our building manager always communicates to us in advance whenever there is an expected building project. Sudler has a very unique web based system that emails, texts and calls us in these situations. I would not hesitate to recommend them to manage your building.

I have been in our building through previous management company. I have been very happy with Sudler management. I think most of all it is our property manger Cheryl. She has done such a GREAT job with running our building and managing our budget with all of the work we have done in the building. If you ever need anything she will try her hardest to accommodate you. She is also very friendly to me and my family. she makes sure to always greet my two kids with a happy face when the walk in and out of the building. Thank you for everything.

Fabulous management. .... professional, courteous and always responsive!