Mika Bajic

Review of Sudler Property Management

I switched a bank account due to COVID and my paym...

I switched a bank account due to COVID and my payment failed for the first time in 5 years. I was charged $50 return fee. Not $15, $20 or $30 but $50. I expected more empathy in these uncertain times. Property manager just said it was a bank, not us, and didn't want to give me their name or contact info so I can inquiry about waiving this fee. I also asked if Sudler has any notification system in place (email or text) to let a customer know when payment fails and give us a grace period of let say 24-48 hours to update our CC info and avoid the late fee charge? Nope! Do you have a forbearance plan in these uncertain times? Nope. They seem very quick to take out your money but when you need any assistance, they are painfully slow to respond or take any action for that matter. I'll be happy to update my review if they resolve this issue.