Stevens Ford Lincoln Reviews

Important. Whatever you do there do not buy their warranty the people they sell the warranty for they do not honor their warranty stay away from their warranty. It s not your Ford warranty is the extra warranty you sold me for $6000 that cover interior and everything else

Friendly people and they fixed my husband's car right away.

Service at Stevens Ford in Milford Ct. is great
I bought 2014 F150 in N.C.2018 and 3 year
service contract.Had trouble with transmission
took it to Stevens Ford,they checked it out, found
the problem. Rebuilt my transmission had no
problems since.John the Service man,in Service
Dept there is a (10) he is great Service Manager.
I'll always go there for Service and to purchase
a New Vehicle.All the people who I talked to are
nice smart,intelligent people. I am a VERY SATISFIED
CUSTOMER.
Thankfully Yours,
KENNETH JOHNSON
Seymour, Connecticut 06483

I went in to have my battery replaced, there was also a good deal for replacing my battery. Sad to say it took longer to do the paperwork than to replace my battery. I also had my hood pop open on I95, on the way home. Good thing Ford has a safety latch on the front hood.

My mother just got her brand new 2019 edge from Stevens of Milford. What a great experience. She saved alot of money and Annette worked her magic to get her some great rebates. Highly recommend

Experience was great. Joseph Hudak was exceptional, fun and HONEST!!!

Thanks for great service!

Cara C

Even through we did not purchase with Steven Ford, Will P did a great job. He was very thorough, knowledgeable, & friendly. Anyone looking for a Ford, I highly recommend going to Will.

I've been dealing with Stevens Ford since we purchased our first Explorer there in 2007. We purchased a second one a few years later to supplant the first one. The service and customer relations at Stevens is A++.
Fords are fabulous! One Explorer has 197K miles, the other 112K miles.

Annette Corzo went above above above and beyond. She is out of this world! Annette is communicative, timely, diligent, and friendly! If you re looking for a job to get done, go to Stevens Ford and be sure to ask for Annette!

We bought a 2019 Transit 15 passenger van from you Guys a few weeks ago , our Sales representative was Annette Corzo, she is a very down to heart individual, she worked with us thoughtout the hold process of the purchase, we encountered an issue two weeks ago and she stood by us and ensured that the service department took care of it , I should have done this a while back but I just got the chance to do so , this young lady is the right sales representative you need for your business to grow. , take care of her while she is still there .

I had to get my 2004 Ranger airbags replaced due to the recall. It took me over 18 mos. to accomplish this. They couldn't get the part and though I left my name and number several times to be called when they became available, they never called. Finally, I called after about a 6 mo. hiatus and it was "no problem". The large white door ding on the passenger side of my red truck was also very disappointing and an indicator of the lack of care given to the vehicles in for service.

The Best ford dealership for honestly. I have known the Stevens family since 1950.
Bill Foster report.

I took the car to reset the air bag because the air bag was changed at dealership in Stanford and I told them what happened in Stanford they wanted to change the module my car never been hit and I'm the only owner of the car they charge me for nothing they said is extra to look into the problem they should it told me what was wrong then and there to see if I want it to fix it

I want to thank all the staff and say how much I love your service completely satisfied great team work great communication great personality Espcialy too Brahm Schaefer,James Puglisi,and Joshua Mono-Wong great staff..Thank you so much

Very nice salesman we had there
Not pushy we looked at a great truck
Very helpful .

Do not purchase a car from here! I did, there were problems the minute I left the sales lot. When calling the dealership you are told you will get a call back and it never happens. My "new" car was serviced 3 times within the 1st 45 days. When talking to the sales rep about getting into another vehicle I was told it could not be done. I am starting a 60 month finance contract with a car that continues to make me unhappy. Horrible experience at this car dealership!

It's should be noted, I contacted GM Peter Bloom twice (as he requested in his post below) and left voice messages requesting a call back, to no avail. This appears to be the culture throughout this dealership, where you are told you will receive a callback and no one ever calls. The issues in my vehicle are ongoing and this dealership does not care about meeting the customers needs. As Peter noted, I have a certified pre-owned vehicle which means nothing when no one wants to address the problems. Peter, I will continue to wait for your call.

I drove my car off of the lot on October 10th and have been the happiest driver on the road ever since. After having a terrible experience at a nearby dealership I decided to try my luck here. My job had a partnership with Ford anyway so I figured it couldn't hurt. When I walked in someone immediately came over and asked how they could help us. Brian was kind enough to explain how the discount with my job would work and then asked if I wanted to look at cars. There was ABSOLUTELY NO pressure. He told me to walk around and tell him what I liked and that's exactly what we did. When I found the car I liked he got the keys and let me take the car for a drive. When we returned he asked me what I wanted to do, and of course I left my deposit. He followed up with me that next Monday and I arranged to go in to sign the purchase order and my father looked at the car. He told me the car would be ready for pick up on Friday and asked if there was anything else I wanted. When the big day came my car was fully detailed and looking as fresh as ever. Stevens Ford is the BEST place in CT to make a purchase. My car has a 100,000/7 year warranty and it covers any major damages. It has been a dream come true for me! And the best part is I still keep in contact with them and they've followed up to make sure i was doing well with my Cinderella! Now that's what I call amazing customer service!

Hector was a pleasure to work with. I highly recommend speaking with him if you are in the market for a vehicle.

Joanne is the best advisor and Pool is a hell of a mechanic

Had a battery issue, called, took car right im and replaced it. Thanks!

Terrible. Took them 5 times to find a nail in my tire on brand new tires less than a year old. Service manager called and made excuses . This is even though I told them when the car had this issue before it was a nail. From May 22nd to June 27th to resolve issue. They obviously don't know what they are doing.

I went to Stevens ford and I went there early in the morning and before they were even open Annette from sales was there to assist and help me through financing a 2010 Chevy Camero she was a fantastic help through this whole process

Joseph was courteous and very helpful. Total experience was excellent.

DON'T BRING YOUR CAR FOR SERVICE HERE!!!!
These are the biggest scammers you'll ever meet.
This was my nightmare: I brought my car in for my "free" recall. Of course they found other things wrong and I let them fix it. Then mysteriously a week later my belt just falls off my car, doesn't break, just falls off. My car was hard to steer so I thought they didn't fix the recall right. (That was the recall the power steering turning off while you're driving.) Now it's the water pump, belt, pulley, tension rod, and also I have an oil leak which is a big job to fix, and yes, I let them fix that too. To make my long sad story short, 2500 dollars later, my car is still leaking oil. Bring it back and they tell me that it's not leaking, that's from when it was leaking, just left over oil on the engine. Okay, I believed that like a dummy. Then a few weeks later my power steering goes out completely, and can't drive it at all, AND is still leaking oil. Don't want to, but have no choice but to bring it back for the recall. THIS IS WHAT THEY TELL ME: You only get one time to bring it in for the recall, and you already brought it in for that. So it's not covered. I call the manufacturer and they tell me the same thing. MY CAR IS WORSE NOW THAN WHEN I BROUGHT IT IN THE FIRST TIME. You just can't make this stuff up! Needless to say, I had it towed somewhere else to be fixed. I wasn't going to give them one more penny of my money! I hope I can save someone else from this nightmare.

I needed a car that ran great, had a great price, and I could drive today. I got all that and more at Stevens Ford. Thank you for everything

Great service Got my first car, a 2018 Jeep Wrangler, beautiful inside & out! Their service was amazing, thank you Logan, Roy & everyone else

Paul in service is by far the Best I ve ever dealt with. Quality customer service every time!

I just bought a 2015 Ford Explorer with the help of Joseph and it is nothing short of amazing. The knowledge that he has for the vehicles and the way he was able to show me how all the bells and whistles made driving away in my new car easy. He was able to assist in color and features by explaining everything without adding any pressure.
Brian and Fred were equally as helpful with the process and I never felt pressured.
They answered all my questions with easy.
I cannot wait to refer everyone Joseph and to this dealership. And how amazing the Ford explorer is.

Have always been treated fairly by these folks. From the purchase to the continuing service.

Not happy of my visit. I saw 2006 Nissan Pathf on their web page. First I apply on line to see if I am pre approved, and then I called and provide all information of my trade. to find out how much to pat. I was asked how much I can pay every month. I said about 170.00 Lady I spoke with asked manager and said it can work. just come down. make the story short and net saying everything happen at dealer. of course the deal can't be made 173.00 month . and come up 216.00. they tried everything to be said to me in order to get it. now my big problem was. they wasted my time which I could shop around instated wasted my time. I think no one should promised customer anything if they can't deliver it?? not recommend it..

Joseph Hudak was my client advisor, and he did an excellent job.

Thanks
Matt Sgritta

I bought a 2019 Ford Flex last week. Hector Diaz and team couldn't have treated me any better or made the transaction any more painless. Price was fair, condition of the certified car was great. Show room was immaculate and safe and Rick the finance guy was right on the ball. Doesn't get any better folks and plenty of room for presents and precious cargo!

Great experience!! No pressure. Easy to deal with. Treated us like family. Thanks Rick for a great experience. Love my Edge!!!

Would give a negative star if possible. Car didn't start when went to test drive it... Told them I'd return and it still wasn't fixed...nor did anyone seem to care to address the dead battery in a brand new car. Salesmen were okay but Sales manager lacked professionalism and courtesy and prices were not at all competitive. They were not willing to negotiate from sticker price. Went elsewhere and would never recommend Stevens. Overall awful experience.

Overall excellent experience with my sales person Annette ! Thanks

They're friendly and professional. I feel very comfortable when my car is servicing.

I worked with Annette - she was great. Found me what I was looking for and presented several options. Was not hounded at all -

My wife and I had a great experience purchasing our 2015 Ford Escape. Client Advisor Joseph Hudak and General Manager Fred Nassiff were a pleasure to deal with. They took to time to learn what vehicle we needed for our family which includes two small children. Very friendly environment and would definitely recommend this dealership.

The young service advisers in the quick lane service were very unprofessional and didn't seem to know what was going on in the service dept. I wouldn't return for service based on the unorganized/unprofessional treatment but, the mechanics did a great job although, it took 3hrs to change 4 tires and service appointments are not available so, first come--first served. The real Ford service in the back of Steven's Ford is pretty good but, they don't want to work on anything but, new car warranty work and they send you to Quick Lane up front. So, beware before you go....careless service advisers and super long wait time.

Less than 1 star! Charged over $300.00 to cut an extra key.
Also performed a factory recall to replace the fuel cap gasket at N/C but charged me $24.35 to get rid of the defective one. Total rip off!

My car had door latches recall and Stevens ford changed the latches. Mike scheduled my appointment, very helpful. Paul, was the advisor, good customer service. Great team work.

They keep appointments and get the work done on time.

Excellent service, friendly and accommodating staff. Thank you.

OUTSTANDTING

i have to say i have been to several dealers of the past year and Stevens Ford has blown me away.

i personally worked with Joseph and was in a jam. i called up one afternoon and he went above and beyond for me to get me into a dream car for the situation that i was in.

I Highly suggest that you all seek out Joseph. He knows what he is doing and weeks after i bought my car we still keep in touch. He cares about his customers.

Finally stopped leasing cars after 12 years all because of Annette! She had a beautiful 2019 Ford Edge that I just could not pass up. She was such a delight to work with and made the whole process quick and easy!

Only dealt with Service Department - Made appointment 3 days in advance, dropped company truck off at 6:50 am. Never received a call, no one in service department answered my voice mail messages, tried to contact them all day to see how the truck was going. At about noon that day a service guy was reached and they said someone was looking at it - well at 2:30 I had to get my truck to get home. It was never looked at and the service guy told me that the truck was never there - it was parked in front of the door and when I pointed that out to him he turned red. I have never been treated so unprofessionally in my life. I would absolutely not recommend this service department. I asked for my keys and he handed them to me and never apologized or anything. Service department looks like Walmart employees.

Annette was terrific and we navigated through buying an Explorer during COVID. It was an easy process and she was terrific to deal with!

I came to buy Ford F-150. I would give no stars if I could. bought there like 4 cars before and was ok, but coming this time in they didn't even negotiated at all. was like see you later. Rude, unprofessional, I would never recommend this dealer. had problems with last car as well, but thought I should try one more time. This was my last time I came to this dealer. I do not recommend stevens Ford to anyone !

Great Experience!

Walking in to driving away in my new used car was a home run from the beginning. I had been shopping for two weeks for the right fit for me. I was recommended to go to Stevens of Milford and so glad I did. Jim Puglisi was the sales person who took great care of me. He was very professional, respectful, and incredibly knowledgable. After helping me find my Ford Fusion he introduced me to his sales manager Jeff Belen to work the numbers. The whole time working with Jim and Jeff I never felt pressured. Jeff was able to work a fantastic price and they even threw in a date night which consisted of a Lincoln MKC fully loaded for a weekend and a $100 gift card for diner, it was a nice perk.

Over all the experience was the best I've had buying a vehicle. I highly recommend Jim, Jeff and Stevens of Milford for your next buying experience.

Worked with Annette, she made this purchase quick and easy. No B.S. or red tape. Thank you !

Everyone is so nice and quick. It is a place you can go to and know that they will really care about you

The best dealership in the area! Amazing staff, especially Jason Loomer. Overall great experience.

I had a scheduled appointment on Saturday Aug 18th. I had the extreme pleasure of working with Raul Gonzalez service advisor. He was very curtious and pleasant to deal with. He kept me informed of the status of my car several times, and made me feel the problem would be resolved. The problem could not be resolved on Saturday but Raul gave me all the information needed for me to call on Monday to have a appointment scheduled, and have the part ordered. This is all covered under my Ford warranty and I will be calling on Monday to has this done. You need more people like Raul taking care of your customers. I have been dealing with Stevens Ford for years and will continue with this kind of service given to me. Deorah Griffin

Stevens collision center the best place to get your vehicle fixed .
Great job guys
Thanks
CPS

I purchased my car at Stevens Ford. I took my Ford Escape to Stevens Ford for a check engine light issue. They do not have a shuttle service so I payed for Uber there and back. After picking up my car and paying for a substantial fix, the check engine light came back on 2 weeks later. I called for an appointment, but requested a loaner car in order to get to work and back, an hour away. They did not have any loaners available for a week or two so I scheduled for a day that I could have a loaner car. The evening before, they called to say that they would not have a loaner car but they would call me to get the car in the next day or two, when they did. I never heard from them. The check engine light is still on. Not happy with that sort of service.

I bought a used 2008 Jeep Grand Cherokee. The sale mans name was Bill McCoy and he was a very nice man. He helped me out with everything. But the first week the water pump went. I brought it to the service department and the guy there made sure that the water pump was replaced and he also gave me a free oil change. I thought that was very nice of him to do that. Now my ac just went on it like a day ago. I've only had the Jeep no for 2 and a half weeks. Hopefully they will also get that fixed too! it should if never just went like that!! I'll definitely let ya know if they fix that too.

I wanted to take a moment to express my gratitude to the Stevens family for the way they treated me during my recent car buying experience. I recently drove away in a new 2015 Mustang GT Premium (Mustang Lou they call me at Stevens). From the very beginning to the end of the process, the Stevens staff treated me like a friend; no gimmicks, hassles or pressure tactics. I want to thank Lisa, Kristen and Carlos for their patience and diligence. A very special thanks goes out to Joe Hudak, whose professionalism is of the very highest caliber. I would absolutely recommend this dealership to anyone interested in purchasing a new car. I would recommend they go see Joe Hudak in particular.

Thanks guys!

Great transaction , fair priced no pressure sale. Will Poole my sales person was awesome . Fast easy delivery no high pressure extra warranty sales. Will be my go to for years to come.

Would not suggest this place to anyone. Mechanics are not knowledgeable.

My husband and I went to Stevens Ford to lease a Lincoln MKZ. We worked with Joseph Hudak, and loved how quick, easy and affordable he made this whole process. We are very happy with our choice, and would definitely recommend this dealership.

Collision center lied about getting a service estimate and took 7k from my insurance company after my car was stolen and we went with Stevens Ford to try getting it fixed. Bruce in collision was who we worked with. Brought the car to service after we initially picked the car up and it was making noise only to find out there was another $3100 of damage stemming from the thieves joyriding, and service had never seen the vehicle even though our insurance was billed for the service check. When I tried working with service the manager Anthony was unhelpful and dismissive. I should have totaled the car, and lost thousands of dollars after trusting Stevens Ford. You should avoid working with and buying anything from Stevens Ford because they epitomize the untrustworthy car dealership reputation.

Recently purchased my second SUV from Stevens. My first one I purchased there I had a wonderful experience. I didn t feel rushed and my salesman, who is no longer there, showed me the features of my new car, helped me connect my phone and the car was clean and ready to go. The salesman this time told me I was his first sale. I was given 3 different prices on the car and when I signed the papers, the number was different than originally discussed. When I picked up the car I was simply handed the keys. Nobody showed me the features of my car. The more was a large brown stain on the inside and I had to wait an additional 2 hours for it to be re-cleaned. I received the car with less than 1/2 a tank of gas. I discovered I had wheel locks, something I m unfamiliar with, don t know how to use them. The printer wasn t working so my contract and papers were emailed to me because there was a sales event going on and they needed to rush me out of there. The emailed contract was cut off and I still am having difficulty obtaining a full contract. It wasn t until I went to a different dealership that I learned about Ford Pass, a rewards program. I also learned there was a recall on my car that was never disclosed to me. When I called to share my bad experience with the sales manager, Jimmy, he was extremely rude to me on the phone and told me that I left with the car there s nothing that can be done. I will never take my car to Stevens for any type of service and I will never purchase a car from them again.

Very happy with the way I have been treated by the employees in the service department and the work they have done.

I visited Stevens Ford Lincoln without knowing exactly which vehicle I wanted and Annette Corzo was great. She provided exceptional service and gave me the space to make up my mind. She also went above and beyond and I m grateful for all she did. Made car buying experience smooth.

I've had a horrible experience with this dealership, between sales and service. .I would not recommend this dealer to anyone

Salesperson Paul was awesome. Very friendly and laid back. He helped me chose the right vehicle for my budget and needs, and never pressured me to buy something that was out of my price range. I really appreciated his
down to earth approach. Very positive experience overall.

I just bought a certified pre-owned car from them and the overall experience was really smooth. Annette was the sales person in charge and she went above and beyond to provide all the information I requested on short notice to make a decision on the car (I am not an easy customer...) . Definitely recommend this place for buying certified pre-owned cars.

We had issue relative to a tire blowout on our like new tires that was addressed at the scene requiring replacement but the ture lugs were suspect. Brought the Escape in at which time Service Advisor Nicholas accommodated us with no questions asked.. This was a very positive experience as have been all our after purchase dealings so far with the Stevens Service team... thanks

Service crew there are wonderful - arnie is professional, thorough and all round great guy! John is wonderful as well, going out of his way to be helpful! You've got a top notch group!!!

Joseph Hudak is a real professional. He got me the truck I wanted, at a price I wanted, with a better rate than I thought was possible. Joseph is a pleasure to deal with, I'd work with him again.

Overall, it was such a great experience. The salesman, Joseph Hudak was very thourogh and knowledgable of all Ford Vehicles. I would highly recommend buying/ or leasing a vehicle through Steven's Ford of Milford, CT.

I take my car at Stevens because I trust them with my car -

My sales representative, Hector Diaz, was so helpful in finding the exact car that I was looking for. The whole team was very friendly and easy to deal with. I would highly recommend Stevens Ford.

These place has the worst service of any place in southern Connecticut. It is not the first time it has failed me. It has in the pass lost my appointments, fail to order the correct tire. And today I had a 0730 appointment it took 4 hours and they had done a multi inspection. I had to take my care back without service. The service tech Arnold which has horrible customer service skill. The kind of person who send his career in the shop and doesn't know how to deal with normal people. He made a horrible experience even worse!!! Finally learned my lesson, I will never do business with Stevens Ford in any capacity! Any will make sure that everyone I know will know of the terrible service!

I just purchased a Ford Explorer from Maria Medina and the experience was so easy and pleasant . She was beyond helpful and professional. She went above and beyond. I would highly recommend her and this dealership.

Paul from service is truly awesome. He goes above and beyond to make sure I was happy. Ford should be happy to have him!

When my work truck unexpectedly broke down, I was left with no choice but to weigh the pros and cons of investing more money into my old truck versus purchasing a newer, more reliable vehicle; an option I knew would also come with the burden of a finance plan. I decided to shop around for my best option, but was having a difficult time finding a truck within my budget that met the criteria I was looking for. Taking a trip to Stevens of Milford was the best decision I could have made. Ryan, in the sales department, was friendly, knowledgeable, and above all, honest when discussing which truck would be best qualified to perform the degree of labor required in my company. Jeff, the sales manager, offered a great trade-in value for my old truck, and was able to find me the perfect replacement, while working within my budget. Jeff's assistance was prompt and precise, which made the entire process move seamlessly. Carlos, in the finance department, was resourceful and able to secure a great finance plan, as well as a remarkable extended warrantee for a fair price. I also had the pleasure of meeting the owner's son, Sam, who was welcoming and accommodating to my financial expectations. As a business owner myself, I could not have asked for a higher level of customer service or professionalism than I received at Stevens of Milford. It gives me a great deal of pleasure to know that, today, I have a reliable truck without the financial burden I had initially anticipated. I will, without reservation, go back to Stevens of Milford for future vehicle purchases.

Paul Amenta

This is the second time my car has had a recall and THE SECOND TIME this place has told me they don t have the parts to fix my car, so it s okay for my car to just shut off while I m driving it? No concern from the employees in the service department, meanwhile I decided to try park city ford in Bridgeport who currently is fixing my car. Just seem like this place never tries to help me and I m disappointed because I always go to you guys first when I have problems with my car. Never again will I return. Please get the parts to fix these recalls because these ford focuses are having a few of them.

First oil change for my leased vehicle ! Friendly , helpful team who made it a very positive experience:) I was very surprised when they told me that my first oil change was free .... I was a very satisfied customer! I was also very impressed when I witnessed an employee fixing a customer s walker that was not working well because of loose hardware. He brought it into the back for a tune up and returned it promptly to the customer!

Well I have had a great time at Stevens Ford the other day. Took the dog "Chopper" with us and he was love and invited to come in and go for a test ride with us. Joseph Hudak was a very nice guy to deal with. He helped us fine the right car and wasnt some pushy salesmen.

I would recommend anybody to go there if your looking for a car. And dont forget to bring the family pet. They even had water bowls for are little furry friends.

And the guys in the finance office were GREAT as well.

Thanks guys for the good experiance

Jay

Simply DISGUSTING. I came here to purchase a Ford F-150 brand new. This was to be a test vehicle for my real estate company before purchasing 6 more next year. I spoke via email to their internet sales representative. I was ready to buy. I made an offer that was equal to the quote given to me by a nearby competitor. I wanted to buy it in my home town though. Plus, this dealership was next to the dealerships where I purchased my other non-Ford vehicles. She got back to me and told me she could match it. Turns out that she didn't read my whole email and gave me a quote on the wrong thing. I had been very clear that she needed to read the entire text. She did not. She then got back to me saying that their internet was down and that I hadn't been forgotten. She told me the IT department was working on it and that I would have a quote shortly. I never heard from her again even after contacting her again afterwards. She was very unprofessional and rude. I decided to purchase my vehicle at a competitor and couldn't be happier with the transaction. I would NEVER do business with Stevens Ford. They were disorganized, had higher prices right off the bat, and treated me as though I was unimportant.

On Wednesday, April 27th, I made an appointment with Steven s Ford Service to replace my faulty driver s door latch. 2013 Flex Limited. No, not covered.
Service looked up the repair and told me the number of work hours, 1.5, and made the appointment for Friday.
The next day, Thursday, I dropped the car off for Friday s appointment.
On Friday Service called to tell me they don t have the part they made an appointment to install and will order it for Monday. I told Service I was expecting to use the car for the weekend and will pick it up and bring it back Sunday night. They said fine.
Service called again to tell me the total dollar amount of the repairs, $460. I said fine.
I called Service to tell them my wife will pick up the car instead of me. I m 30 miles away. They said fine.
All this picking up and dropping off takes multiple cars, drivers and time.
When my wife got to Stevens Ford and asked for the key they told her she could not have our car until she gave them $278 for the part they are going to order.
Never in four phone conversations with two Service Reps did anyone tell me my car could be impounded if Stevens Ford were to order a Ford part they mistakenly thought they already had. Not fine.
I ll end this story adding only that by the time my wife got home without the Flex she had to cancel her mammogram appointment.
You decide.

Upsetting. 3 years ago I purchased a brand new Ford Fusion from them. Was promised a 1:1 trade-in value for my vehicle I owed money on and declined the GAP insurance. After being at the dealer ship for over 1/2 the day for the 'deal' to be finalized I finally got the new car and that was it. I always felt I was paying more than it was supposed to be, but the slick talking salesman pulled one over me and since I was a bit naive I didn't make a stink of it. We all know how these salesmen can swing the numbers and prices and fees.. So anyways, I just bought another car and traded in the Ford (for quite a loss as Fords do NOT hold value at all) and I got the VERY detailed finance paperwork from the Lienholder in the mail. It showed that they in fact did NOT give me full value for my trade in as promised (The ONLY reason I bought the car in the first place), but $3200 LESS, then used the promised Rebate and my downpayment to offset it, and STILL added a $700 extra on top for my purchased car. They also added the $499 for the GAP insurance into my financing. I wish I knew what to exactly look for back then and not trust and rely on their salesperson or manager to swindle me.

PEOPLE BEWARE!!! SCAM tactics which I did NOT expect from a large dealership.

The manager of the quick lane is very knowledgeable about anything automotive related. He answered all my questions politely and accurately. Compared to other places I have purchased tires, Stevens ford was absolutely the best.

I have bought my last three cars at Stevens Ford and have always had them serviced there. The people are very friendly and courteous and explain everything that has to be done before they start working on the car.

3 Months later and we are back for our second car. We were in the market for an additional car, and did not think twice about returning to see Joe for this. Joe's service did not end after we leased our first car, he followed up with us multiple times to ensure we were happy. His service is extraordinary and is part of the reason we returned for an additional car. Once again, a flawless and pleasant experience with Joe and Stevens Ford as a whole.

I bought a car there and it was a very good experience. We've since brought both our cars in to the service center and they've done a great job for us. It's obvious that they are really focused on upgrading their facilities to best in class. Seems faster and more professional. Thanks!

Tracey and Bruce in the collision department are great, and welcoming people. From opening the door you can tell Tracey was genuine and valued customer service. Bruce worked hard to save my car from being totaled by insurance. If the world had more people like Bruce and Tracey; it would be a better place.

Annette Corzo, made the experience of getting a new vehicle, a great and rewarding experience. Thank you.Mr Naylor