Stevens Ford Lincoln Reviews

Amazing job thank you so much for the great job thanks again

Very dissapointed in the sales staff. Not very accommodating for someone selling 50k cars. Will not return and bought elsewhere.

We just drove home an ESCAPE from Stevens. Over the years we have worked with Al Signore and of course 'Wild Bill McCoy'. By chance, we met Jim Puglisi who surpassed any expectations we may have had for this young dynamo of a salesman. Jim was very professional and patient with our very typical indecisiveness. We enjoyed the process, and I hate spending my money. So cudos to Jim and Stevens Ford for a rewarding car buying experience !!!!

We worked directly with Annette during the COVID crisis and she was extremely efficient and diligent in helping to secure our vehicle and complete our transaction. She went above and beyond to make sure we received our new car, despite the nation wide mandated closures and challenges. Thank you Annette!

Have had different experiences here. The first time I dropped my truck off the guy was great and the price was what I expected. The second time it was almost $100 more for the same service and the guy charged me for a fill up of def that I literally had two gallons of in my bed. When I told him I didn't authorize it he said its protocol. I was a bit shocked. I'll continue to use them even though they are out of the way so long as I go there def full and its the same $ as the first time.

My husband and I went there to price out the explorer. We did our homework and went to our local ford dealers to quote out who would give the best price out the door. Salesman was more focused on lowering our monthly payment which was not our concern. After going to his manager several times. His manager proceeded to throw two pieces of papers at me of his last and final price. Literally threw the papers and said " since your are shopping around and expect no one to make money." And his sales man did even know that his lot had the new 2017 and showing us cars with his phone. Not very professional and even if they were the lowest price in town I would never give them my business.

I purchased a used Audi Q7 from this dealership right before Christmas. I was concerned about the registration so I contacted my sales rep on 1/3, one week after purchase. He stated not a problem they'd have it back to me before it expired. I contacted again on the 10th asking for a status. He states they didn't know RI had to have a VIN check and there was a doc I needed to sign. Overnight everything, send it back. Now I have an oil leak. Send email with pictures, no response. I call, he states he will call me right back, he didn't. Call again about my registration, the girl is out, states he will call me first thing in the morning-he didn't. I call him at 2pm, he states I just have to wait for it to come in the mail but probably won't be here before my plates expire.
This is a dealership that's been in the business 65 years. It cannot be their first sales to a RI resident. They know they have 20+ days to get a registration done. If you can't meet the needs of your customers, then be proactive and call them. Find a solution. I'm extremely disappointed and regret selecting this dealership. Really hoping my oil leak is due to their technician not tightening something on the oil change, and nothing major.

Worked with Matt to purchase a 2019 Ford Edge. It was my first time buying a car on my own so I asked a lot of questions, but he was very patient and answered them all. Got a great deal too! Would definitely use this dealership agin!

service department are not that nice , not really friendly and unprofessional

I had my brakes done at Stevens and I am very pleased with the service I recieved. Jordan was extreemly helpful. He explained exactly what was needed and how long it could take. I recommend Stevens for service.

I bought my '13 ford fusion from stevens and am overall very happy. Kenny was my salesman and was easy going which was huge for me. Also he was available all times of day even after hours to take my texts as we worked towards a deal. Also I did have a few issues after purchasing the vehicle, however I got in contact with Kenny about them and both were rectified by the end of the week, which also earned a lot of respect from me showing he still cared even after the sale had been made. Carlos was my finance guy, he was very professional and organized and got me in and out quick without skipping a bunch of information which was nice. Also he understood I didn't want any extra warranties so he wasn't pushy about that either. The sales manager Brian is the only person I can say I didn't care for. I found him pretty rude in all honestly, especially for someone trying to buy a car from him. Unfortunatley he is the only reason I can't give a full 5 stars. Carlos and Kenny especially deserve 5 stars all around!

A big thank you to Stevens Ford Lincoln, and especially Joseph Hudak, for making my recent car buying experience a great one. Went to several dealerships and Joseph was able to get me the best value on my Ford Escape, hands down.

Oh I went for an oil change after Jiffy Lube wanted to charge me 100.00 for an oil change I expect that from the dealership. So I will continue to go to Ford.

Arnie in Commercial service was on top of the repairs for our vehicle and got recalls and repairs done in a timely manner. I highly recommend Stevens Fords Service Dept!

I went to Ford agency in Milford looking for a good car deal with no experience in buying cars and without exactly knowing what I was looking for. I took a good friend of mine who does cars for business. We met Will and my friend briefly gave him tips regarding the deal we are looking for with limited budget and no down payment !. Will was extremely warm, welcoming and professional. He came back after a few with two different reasonable deals for which we spent the next two hours negotiating. With a good intention, my friend was giving Will a hard time as he was familiar with every detail regarding selling cars. Will handled the situation with an outstanding professional attitude. He would not show impatience or frustration, and he would go back and forth with all the answers to our requests and concerns. He would frequently ask if we needed water or a drink. After that we met Will`s boss Bryan how was as well friendly and showed full attention and interest in reaching a good deal. I ended up with a gorgeous 2017 Ford fusion which I was not expecting giving my low budget. I will remember that experience for a long time. Everyone from Milford and surroundings should pass by Ford Stevens and shake hands with Will and Bryan sometime.

We purchased our 2015 Lincoln MKS at Stevens Ford in Milford, CT. from client adviser Paul Concilio and couldn t be happier with the process. Paul is a very easy man to deal with and his straight forward attitude, his knowledge of the product and congenial personality made for a pleasant buying experience. Jeff DeSantis walked us through the financing process with ease and made us feel comfortable with his knowledge and expertise. The service department took care of the one minor issue we had quickly, efficiently and also pleasantly. All and all, we would highly recommend Stevens Ford to others and will return for any future needs for an automobile.

This past Sunday I visited Stevens Ford to cross the 2020 hybrid escape off the list and instead I found out that 1. it was a great car & 2. Annette is awesome!. She made the process easy and took all of the stress out of buying a car (which is amazing). She was very responsive and attended to any questions we had immediately, so we could make our decision knowing all of the facts. She was one of, if not, the best we've ever encountered and an absolute pleasure to buy a car from! 10/10 would recommend working with Annette, we drove 40+ minutes (because this dealership is open on Sundays!) and then drove back the next day to buy the car - because Annette was so great.

Great experience with the delivery of my car. The staff was very helpful. Joseph was knowledgeable and thorough with all of my questions. Highly recommend using Stevens Ford Lincoln.

We will be filing several complaints with the State of CT against Steven's Ford, including Ford Corporate. I had a rather distasteful experience with the dealership in getting a replacement key made. Having my father in law, a senior citizen do me a favor and go there on my behalf, he was yelled at, papers were thrown in his face, and he was verbally abused. When I got on the phone, I was verbally abused as well. I have been in touch with Peter Bloom, the service manager, who fails to return calls after I expressed I wanted to see changes to this situation. I have asked to speak to the owner, David Stevens, but Peter makes excuses for why he cannot be contacted, which, I believe, is not truthful. I am sure my experience is not reflective on all people at this dealership, but before this I had one other experience that was 'fair' that I just let go without complaint. However the manners in how I and my father in law were treated is disgraceful and Stevens should be ashamed of themselves.

Annette Cozro, at Stevens Ford was an excellent sales representative... She showed such compassion to really knowing what I wanted as a customer.... She made me feel so comfortable talking to her that I hope when I m ready to change cars she will be there in the next 5 years, hopefully as a manager... She has such superb customer service skills, and she also went the extra mile to make sure all the necessary things that needed to be updated in my certified pre-owned suv was taken care of before signing the final bill of sale so that it would not be a concern or issue for me later on... The finance officer, Jay, great at his profession, did his best to ensure all the paperwork was ready before I got the to do the final signing, and we were done with an hour! It was the most shortest, organized financing/contract signing I ve ever sat through. I ve signed for cars at Honda, Acura, and Audi those took the shortest 2hours... Way to go Stevens Ford for these two wonderful staff members!!

5 Stars x 2 for Annette Corzo!!!!

We purchased two vehicles from Stevens Ford at the same time and had an excellent experience. This result was all because of Annette Corzo! We never spoke or interacted with anyone other than Annette and it was wonderful. From the beginning of our internet search and initial request for information through the end of the sale, Annette was amazing. She is a hustler who will get things done, work hard to make sure you are happy with the vehicle as well as the deal and put a smile on your face with her positive outlook.

I definitely recommend Annette Corzo and Stevens Ford.

Our experience with Stevens Ford was awesome! Our salesperson Will Poole really took the time to understand what my family and I were looking for. He went the extra mile to make sure we were satisfied customers. In Will s absence, we talked to Jimmy who was just as helpful. When we made the decision to seal the deal, Josh in the finance department helped us and he was great! Even though we were the last customers that day, he did not rush us and took the time to explain the various documents that needed to be signed. My children were very please with the service as well! They put cartoons on for them in the TV area and gave them cookies while they patiently waited to ride in the new truck!

Thanks to everyone who was involved with this process!

My.family has been buying cars from Steven's Ford in Milford for decades. My most recent service included regular maintenance and an upgrade to the onboard computer. Service was great and done quickly. Thanks Steven's Ford!

Very professional. Always top notch. Highly recommend.

Annette is a t star salesperson, shs goes above ab beyond for her customers. She gives you her direct number ans is there from,beginning to end and then some!!

I recently purchased an SUV from Steven's and Maria Medina was our amazing sales person. She made a tough process extremely smooth and really went out of her way to make sure we were satisfied. Maria is extremely knowledgeable and takes her time to explain everything which really gained my trust. I highly recommend Maria to anyone looking to buy a car!!

Yes i do enjoy coming to Stevens Ford.......
It gives me a peace of mind when I'm on the road after I leave your service area

My 3 month old 2019 Ford Ranger was a total loss after it was hit on the highway. I needed a replacement and the team at Stevens Ford found an almost exact match. Annette Corzo and the supporting staff was easy to work with and exceptionally friendly. I highly recommend taking a look at Stevens!

I arrived on-site at the Ford dealership to work on a wrecked police vehicle. They were fixing the vehicle while we were in town to work on their video evidence systems. The dealership accommodated us and worked around our being there. The staff was friendly and we saw several of their sales folks interacting with the public. They were professional and courteous. Nice place.

Make sure you see Sales Consultant, Annette Corzo!

Good Attitude .... Poised in her Demeanor ... Graceful .... Relatable

Made my entire vehicle purchase experience friendly and tranquil would highly recommend!!!!

Woman Empowering Woman
Thank You Annette!

Had my Explorer in for a Recall on Saturday. Made appointment online and arrived and met John in service who was polite and friendly. He quickly got the car in and Sean called a few hours later. The service department was extremely clean and organized. My whole experience was excellent.

First got there nobody helped us out we had to go to the front and ask customer service was bad after you should not treat you customers with racism it doesn t make ford look good .

I think the price there for the oil change and rotation of tires or just the oil change is pretty reasonable I believe it's $35 for just the oil change and 39 for the oil change and rotation of tires. Yesterday was really busy and I decide to come back today. They took me in within 20 minutes and the truck was ready within an hour.. it was probably 3. So it was a little bit busy. Reasonable price well done job

Helpful staff at service center, competitive prices at sales

Conveniently located on the Post Road in Milford. .Exit 35. .on I 95. .This a great Dealership. The Quick Lane Service Department is excellent.

Service seat Meny have a bed customer service we make appointment for due the WORKS service on my 2020 Ford F-150 when we get there they tell me we have to wait another 1-2 hours for due my appointment service? My appointment is 3pm I m get there 2:55 I don t care if he have last people work because the COVID-19 we make appointment for this not happen... bed so bed

Stevens Ford has stepped up their game. I wasn't happy with my last visit with them but this visit was good. I like the fact that they text you about the status of your car. It's very convenient when you're not around your phone while at work. Keep up the good work and you'll soon get 5 stars out of me!

Matthew Boeher was fantastic through the entire process. We stopped by just to look and discuss leasing options but ended up purchasing a 2011 F250. He listened to what we wanted and worked with us, never being aggressive. Highly recommend visiting Stevens Ford of Milford. Thank you!
Clinton

I come to Stevens Ford Express Lane for all my oil changes. Raul the service advisor/manager is great. Very personable, professional and does a great job managing expectations and keeping me informed about the status of my service. Sometimes they are very busy. It is first come first serve but Raul will be honest and accurate about how much time it will take for the service to be performed. If it is too busy, I just come by another time when it is not as busy. It is very convenient.

I just get a new transit van from Stevens Ford.
Great experience.
I was buying from another dealership but after stopping by and talk with Annette Corso I changed my mind ,she convince me to buy locally and I'm glad I did.
Thanks Annette for all your hard work and kindness.

We had a great experience at Stevens Ford which was due to the very informative buying process our salesman, Jim Puglisi, provided. Jim was personable and he was able to answer all our questions during our visits. Making such a important decision is not easy. Jim's knowledge and humor helped direct us to make a good decision on model and options.

Ive recently purchased a 2013 ford escape and Joseph Hudak was the man who made my first time car buying experience GREAT! I fell in love with the car as soon as i saw it. He was very helpful throughout the whole process. This is my third Ford, so i'm looking forward to having more business with you!! Thanks Joseph!!

My car buying experience was the best car buying experience I ever had my salesman Joseph hudak was the best, No beating around the bush he was straight up and told me about all rebates and we came to a happy deal.Great experience!

So happy with the Explorer. Every day since I picked it up, I find other things to love about this truck. The staff at the dealership were even more incredible. Jason, Jimmy and Brohm went above and beyond to help me get the best deal possible. Josh went over every aspect of the financing and did everything possible to make sure I had every warranty and service offer available to me. Very professional staff and will definitely return for my next vehicle!

I recently purchased a ford fusion from Stevens of Milford and I am not only very please wih my new car, but the purchasing process went very smoothly as well. They had a lot of vehicles to choose from and were willing to let me test drive a few different cars and didn't seem frustrated with the millions of questions I had. All the employees I worked with were very friendly and went out of thier way to help me! If you live in the Milford area you should definitely come get your car at Stevens I'm sure you will have a great experience too!

My salesman Logan did an excellent job. He was knowledgeable of all the features of the truck I purchased and took the time to show them to me. Even after the sale was made and there was a spray in bed liner to be installed he stayed involved to be certain the last detail of the sale was completed. I was very impressed with the whole group at Stevens , finance, sales and service , they all work as a team communicating between departments to guide me through the sales process without a hitch.
While waiting to drop off my truck for its bedliner installation I could not help but overhear how the service desk dealt with other customers , they took the time to explain in lay men s terms the repairs needed and were not condescending.
I am very pleased with my new truck, and after a long hiatus from owning a Ford I am happy to be back . I have finally forgiven Ford for my 1972 Pinto . Ford can be proud of the trucks they build and my dealership which represents them , Stevens, maintains the quality they worked so hard to achieve .

If your looking for a Ford Service Department, you've found it at Stevens Ford of Milford! I was using another Ford dealer and had just figured that I should expect inconsistent service and a service department that just does the minimum. Well, Stevens Ford is completely different. From my first visit when I met Paul Harris, I knew I had found much more than just basic service for my car. Paul is the kind of person who just keeps you coming back with his respect for you AND your time. He listens and speaks with so much knowledge about car service, it's like speaking to a car expert every time. I recently had some warranty service completed and not only did he keep me updated on the progress but had MY car completely inspected and only suggested minor repairs. No pressure, no technical talk...just suggestions to keep my car running right. All of the work that I have had done at Stevens has been top notch and my car is always ready when promised. They make you feel like the most important customer each time. Having a service adviser like Paul, that i trust, is a huge thing with me. Stevens has my business for life and my new car purchases.

I was returning a lease and was looking to buy a new car. Willie Poole was extremely helpful in assisting me with making a purchase. He was very knowledgeable of the cars on the lot. I ultimately purchased a 2019 Lincoln Town Car and I am pleased with my purchase.

We found the folks at Stevens warm, engaging, and very attentive. They listened to our concerns, explained the process and timeline, engaged with us as well as the insurance company. The finished product was impeccable. Although our relationship was quite by accident, and we hope we don't meet that way again, we would not hesitate to recommend them nor put a customer at ease.
2 thumbs up for a job well done. Thanks.

Many problems were solved thanks to the Service Department at Stevens Ford. A used car purchased at another dealer proved to be full of problems. That dealer put me off and didn't live up to their ready for the road promise. The awesome team at Stevens solved the issues and even worked with the extended warranty company. Stevens will be my go to for service in the future.

Wouldn't even look at my car because it is an 01 diesel.
This is ridiculous
The dealer is where i am supposed to go to make sure everything is good with a Ford and he wouldn't even help. Said he wouldn't be interested.
This is why I buy Dodge

Stereotypical Used car salesman. Made promises that he couldn't keep.
Save your time and money and go to a more professional dealership.
I'd give zero stars if I could but Google wouldn't allow it

What an experience! I turned in the financing form on a Tuesday, and I got a text saying all was good to go for pick up of new vehicle on Thursday. I showed up Thursday to pay the down payment and pick up the vehicle, but once I arrived, Dave, my salesman, said they couldn't take my personal check and almost laughed at me for thinking I could do that (last car I bought, I had no issue using a personal check) and that they needed a wire transfer from my bank. However, they failed to give me the wire instructions. When I called my bank, they asked why I was calling and not the dealership. They also said they hadn't received the finance document from the dealership yet; when I asked the dealership, they said they had forgot and lost their copy so I had to give them another copy to fill out and fax to the bank. They submitted it Friday, but said I couldn't take the vehicle (even though they had received the down payment) until the loan hit the dealership's bank (even though the bank had said once they received that document, the vehicle was mine to take). I called the dealership again today, Tuesday, and they said they were still waiting for the money to hit their account; I called my bank to see what the hold up was. They said there was an error on the financing document, and that they had called and left a message with the dealership but hadn't heard back. I then had to the call the dealership again to have them fix their error and resubmit to the bank because apparently they had never gotten the voicemail from my bank. The dealership then proceeded to tell me they were still missing documents from me in order to complete the purchase (when they had told me I was good to pick up the vehicle last Thursday, so I'm not sure why they just realized this 4 days later). I officially bought the vehicle a week ago, but I still don't have my new vehicle.

I would like to give Annette the very highest praise for working with me in the purchase of my car. She performed above and beyond in delivering the car on the Las day of the year.She was extremely prepared and professional in every way.I would definitely use her services again.

Overall a good experience. Will Poole (the salesman) was great.

This is the Best dealership I ve ever been to! Customer service is the best!

Everyone at Steven's Ford is terrific -- from sales to service. I'm on my 3rd car from Steven's because of the quality of service I get from them. Bree Allevato was my client advisor for my recent lease - she found me the car I was looking for and did her best to work out an amicable deal. She is extremely knowledgeable of the Ford line and was very thorough in walking me through the features on my car.

I am very thankful of how I was treated. I left out of the dealer driving in style with a smile on my face.
They were helpful and understanding of the language barrier, I would recommend it to anyone. Loved it.
Juan

I dealt with the parts department. They were nice and knowledgeable. They didn't have a part I needed, so I had to wait a day.

It was a great experience they know there's products and the personnel are very friendly

My car repair is taking longer than expected at the Stevens Collision Center and my 30 day insurance rental expired. Stevens has given me a nice loaner car to use until the repair is complete. Excellent service from this dealer.

Professional and courteous staff!! Always a pleasure to get service here.

Steven's Ford does the work that you ask them to do courteously, promptly, & at the price that they originally quote you, or less. The only thing that you might be aware of if you have a clunker of a vehicle that you want the minimum amount of work to be safe & running, let Steven's Service Dept. know because they repair vehicles to be safe & to be returned to a new-like condition.

Initial sales was great, but now I feel like I was lied to about the maintenance plan, which kind of seemed like a bait and switch.
Car had a recall and needed oil change. Told them I had the maintenance package when I brought the car in for service. I get a phone call saying that it would be $400+ for front brakes and rotors. I bought the maintenance package. Apparently, I was shown and told about one maintenance package which included brakes and rotors and then was signed up for another just basic oil change only package. BAIT AND SWITCH. I would have NEVER signed up for JUST AN OIL CHANGE PACKAGE which is so ridiculous making about an oil change $90 each at Stevens Ford.
Very disappointed.

I want to buy a used 2013 crv an I got Matthew as my sale men , he was new to the Ford dealer an he did a excellent job , answer all my questions also was very professional even with covid19 , if anyone wants to buy a car go to mattew.

This was the longest car buying I ever experienced did not communicate with me about anything going finally I went there to find what was going on they told me that they waiting for part that they told me they had 5 days before that they also only gave me one key never will deal with this dealership again.

Just purchased my second Ford from Stevens and the experience was great! Annette Corzo was my salesperson and was very easy to work with, helping me with all my questions and finding me the exact car I was looking for. Jay Barnard helped with all the paperwork at the end, and did a great job explaining everything. Love my new car and look forward to driving it! Thanks Annette and Jay!

Peter the General manager is always a pleasure to interact with he's professional, courteous and provides outstanding customer service.

Always a great service experience. I love Stevens Ford.

This is my second vehicle purchase from Stevens Ford...and even though I traded in my Ford for a Jeep they treated me extremely professionally and like family - Annette was efficient as well as fun. Great job Annette !

Kenny Agarita and the staff at Stevens made the buying experience a pleasure.

After other dealerships I visited wasted my time with game playing - have to check this, have to get a manager for that, you can get one but it'll cost $500 extra to transport, ad neauseum, I was skeptical when I walked in.

Kenny was right there, pleasant, easy going, found out what I was looking for and immediately suggested a test drive to see if I could handle the van. I felt I wanted windowless rear doors.Ken had me try both so I could find out for myself how much easier and safer rear windows are for a non-experienced van driver. He was patient when I asked him to re-explain all the gadgets and take a second drive.

Straight-forward pricing, large selection in stock, quick and efficient financing and closing. I'd buy from Stevens' again and recommend this dealership to anyone looking for a new vehicle.

My son and I were searching for the perfect truck and we found it at Stevens Ford. We had a road test and we were sold instantly. Thanks to Maria Medina who was not only super nice, helpful, and above all patient we seamlessly closed the deal. We highly recommend their services when looking for a new or used vehicle. I intend on going back in future.

I just bought my first vehicle from Stevens Ford, a 2016 Edge. Annette Corzo was my sales person, she was professional, knowledgeable, answered all my questions and followed up on everything I asked of Stevens Ford. I recommend Stevens to anyone in the car market.

Service was great. In at 7:30 am out by 10. Everyone was very friendly and courteous.

Annette went out of her way to assist me in purchasing a my 2015 Dodge Challenger coming in I n her day off to process my deposit and Jay in accounting was very helpful in finalizing the deal making sure the car was properly registered late in the day.

I just recently purchased a 2012 Ford Fusion with all the bells and whistles. I had the best Salesman Joseph H. He was extremely helpful , and made the buying process so much easier than I expected. Joseph knew everything about the car and told me things about the car that I didn't even know I was getting. I am so very happy with my purchase. I wasn't in the market for a ford but that's what I got and I love it.

I wish I can give 10 stars for my experience because that's what Joseph Deserves.
10 stars for Carlos too, these guys rock.

Thank you again for all your help..

I would highly recommend Stevens to my family and friends, so they can have the same experience that I received.

Having never even shopped for a brand new vehicle, I was a bit apprehensive. After a bit of research of what car i wanted, what dealer had what I was looking for in their inventory, and a few dealer reviews, I decided to visit Stevens Ford. From the moment I was approached by Joseph Hudak, I felt that I chose a good dealership. He was personable, down to earth, and just an all around pleasure to work with. Once I decided to make the purchase, I was introduced to Carlos Trindade to finalize the deal and go through the paperwork. He made what could have been a tedious process easy and painless. Although I didn't work with Kristen Schuble personally, she made a point to call me, as did Joseph, and make sure I was completely satisfied with my experience and my new car.

If you're in the market for a new Ford, I fully endorse Stevens. Top notch.

The staff was friendly and very helpful. Joseph Hudak worked with us throughout the purchase process and made it incredibly easy. Overall, we had a great experience. I would recommend Stevens Ford to anyone looking to purchase a new vehicle.