Sarah

Review of Stevens Ford Lincoln

Recently purchased my second SUV from Stevens. My ...

Recently purchased my second SUV from Stevens. My first one I purchased there I had a wonderful experience. I didn t feel rushed and my salesman, who is no longer there, showed me the features of my new car, helped me connect my phone and the car was clean and ready to go. The salesman this time told me I was his first sale. I was given 3 different prices on the car and when I signed the papers, the number was different than originally discussed. When I picked up the car I was simply handed the keys. Nobody showed me the features of my car. The more was a large brown stain on the inside and I had to wait an additional 2 hours for it to be re-cleaned. I received the car with less than 1/2 a tank of gas. I discovered I had wheel locks, something I m unfamiliar with, don t know how to use them. The printer wasn t working so my contract and papers were emailed to me because there was a sales event going on and they needed to rush me out of there. The emailed contract was cut off and I still am having difficulty obtaining a full contract. It wasn t until I went to a different dealership that I learned about Ford Pass, a rewards program. I also learned there was a recall on my car that was never disclosed to me. When I called to share my bad experience with the sales manager, Jimmy, he was extremely rude to me on the phone and told me that I left with the car there s nothing that can be done. I will never take my car to Stevens for any type of service and I will never purchase a car from them again.