Stevens Ford Lincoln Reviews

After my previous experiences with Ford vehicles and my desire for a full size car I decided to look at a Ford Taurus. After not receiving priority service in Branford I was discouraged but I did a true car search and found Stevens and Hammonasset had better prices advertised. I had an appointment in Madison when I was contacted by Bridget from Stevens who told me about a black Taurus with the right price. I went there first and met with Joe Hudak who was very welcoming, highlighted the features in the car and set me up with the down-payment, monthly payments and warranty that I was looking for. After test driving a new car the day before I went with the CPO from Stevens and can not be happier. See you guys soon!

I just purchased my vehicle, Annette went above and beyond assisted with my purchase help answer all my concerns. Had my vehicle cleaned and ready for me it was truly worth the drive I traveled from NJ to do business with them.

Great Service department, Had a problem with the horn staying on when turning the wheel. Arnie the Fleet Service manager was diligent in getting it repaired. Come to find out it could have been catastrophic if the airbag had gone off while driving. The courtesy driver is also excellent as he brought me back and forth to the train station. Thank you Stevens

Just purchased a Subaru Outback they had from a trade in. Couldn t recommend them more highly. Special shout out to Bridget, Bill, PJ, and Rick. Bridget was a pro and super patient about my week long via internet search and the guys were all so awesome to hang with during the day while we finalized everything. Not a negative thing to say and they got me the best deal I could find across dozens of dealerships right out the gate, thanks so much for making my first major car purchase so positive!

Service completed as requested and in a timely manner.

I worked with Annette Corzo to purchase my new Ford. She is extremely responsive, attentive and will work to get you any information you need on the vehicle before and after your purchase. You can reach her by phone or text and she responds right away. She does everything she says she will do. Annette showed me many cars before I decided on one to purchase. She was patient and had us test drive each car to ensure that it was the best car for us. I thank Annette for being attentive, responsive and willing to go the extra mile to ensure my satisfaction both before and after my purchase.

Their car salesmen are poorly educated on the cars in the lot. They just want to make a sale.

I d like to share my recent very good experience with the purchase of a car from Stevens Ford of Milford.
Annette Corzo my client purchase advisor made the experience very smooth and easy . She listened to my needs and
Circumstances for choosing to find a new car.....
With no pressure at all.....
She understood and asked questions to focus on the best choices for me and was always professional! She is very pleasant to work with
And deserves high ratings for a job well done! I would recommend Annette to anyone looking for a new car !She truly likes her job and it shows!
the process from start to finish was very comfortable.
I made my purchase just at time covid situation started
but you can still make a purchase by contacting Annette Corzo at any time!She will help you during these challenging times making your purchase of a Lincoln or quality Ford stress free!

I purchased a really nice Lincoln MKZ
(my 4th Lincoln to date)
I m sold on the Lincoln brand ,quality ,reputation and great experience with all my past Lincoln s!
Anyone looking at Lincoln s should absolutely not hesitate....
You ll have a great car with amazing ride!
And reliability!!

Thank you Annette for all your assistance
In my car search!

Had an amazing experience from the minute I walked in to the minute I drove the car off the lot thexsales team is wonderful especially Hector Diaz. I can't wait to keep coming back for my service calls and anything else I need done. Everyone is so nice

I just leased a car from the Stevens Ford Dealership and had an excellent experience. Joseph was extremely helpful. He listened to what I wanted in a car and he was able to find me a great car that fit my budget. He was able to get me the BEST deal around. I went to various places and nothing could beat the deal I got, not even another Ford Dealership. I would absolutely go back there again, and ask for Joseph!!

Annette went out of her way. She was diligent, full of pizzazz and sharper than the point on a star!

GREAT Ford dealership. Genuine, transparent and on the ball.

A few years back I had my bumper fixed after I was backed into. Every year since, I have made at least one visit back to Stevens to have it repaired due to paint chipping, paint cracks, etc. due to their horrible work. A week or so ago, I returned to Stevens due to the fact that the sides of my bumper are sticking out and appear to not be bolted down the right way. Now, since the original guy I dealt with was fired, the new employee told me there was nothing they can do about it because I have a little scuff (literally an inch big, only just scratched the surface) on the underneath of my bumper on the black plastic molding. They told me that my car was obviously hit (which is not true) and caused the whole bumper to be moved. I did, however, back into a plastic flower pot last summer... At the end of the day, I'm stuck with a bumper that sticks out, paint all over the black plastic moldings between the bumper and the quarter panel (notably visible now due to the fact that the sides of the bumper are sticking out profoundly) as well as a costly but valuable lesson to never go there for any body work every again. I have also let everyone I know about the horrible experience as well as show them how horrible my car looks as a result. There are plenty of body shops in the area. Do your research and don't make the same mistake I did.

bought a used car and went there to ask if they could find out the door code for my car. The mechanic told me it would cost $108 dollars "for security reasons"... i walked right out the door and googled it to find out that there was a little sticker on the trunk arm with the code. guarantee you that's all they would've done if i actually paid them

Very responsive and the sales process was efficient.

Purchased a 2019 Ford Escape on 12/31/19 and my sales Rep Annette was amazing. Very informative and super nice. She got me in and out of there as quickly as possible and went over everything with me as well. The Finance Rep Jay was also super nice and explained all the documents to me . We are truly happy with the overall experience there and will definitely be back when our lease is up!

took my for service, from the moment i encountered the first employee came out to my car i knew the people are nice, and courteous. on top of that they know what they are talking about when it comes to fords. I took my car to another Ford dealer all I received is lies and the run around, i work on my own cars for 40 years so I'm not easily fooled. My service adviser was Kaitlyn she was very knowledgeable and everything she said was right on the money. they basically went through my car inspected it found some problems I was not aware of, Kaitlyn called me gave me pricing for each problem. i gave her the OK, she called me told me the car was ready, i didn't have a ride they sent this great man called Kam to pick me up, Kaitlyn showed me the inspection form and i must say I feel a lot better driving my car now, and it runs great!! who ever is running this place is doing a great job!

Body shop and service department are extremely professional and thorough.

Had to take my 2004 Ford f150 in for repairs. John at the front counter was very professional and on point. They got me in with short notice. they were straight and to the point with time and pricing. Overall I was satisfied all around with my visit

Bought a mustang from Stevens ford. The salesman said they put a new ebrake in it and said it's so stuff to pull up the ebrake handle because it's new. But then I look underneath the car and had to replace the ebrake cable because it was seized. Not happy I was lied to.

If I could give them 0 stars I would. Short version - they are unprofessional, unkowldgable, and caused more damage to my car than they fixed. Due to Steven Ford Lincoln's carlessness and lack of knowlodge I now had to spend $600 on a problem that could have been avoided.

I originally brought my car to their service station for a simple oil change. I was assured they would perform an inspection of the vehicles and perform a complimentary tire rotation. Upon paying they told me everything looked good and there were no concerns. I returned to get my card detailed a few weeks later. This was a nightmare. I took time off of work to get my car detailed and paid over $200. When I received the car back it looked like I had just gotten a $10 car wash and there were additional scratches that were not there before and the rear driver door panel was broken. I called to complain and was told by the service manager it is not his problem and I had to call the company they sub the work to directly. I did this and went days without hearing back from the guy. I called Steve Ford back and told them I simply wanted a refund. Thankfully I reached a women who was a manager and she straighted things out for me.
When I was driving this weekend (less than a month from getting the oil change) I began to hear grinding from my brakes. I immediately took it to the service station this morning and was told that I need new brakes, roters, and calibers because they were so worn out. They also stated whoever performed the tire rotation stripped most of the lug nuts and and I needed them all to be replaced since it makes it nearly impossible to get the tire off. Due to Steven Ford Lincoln's carlessness and lack of knowlodge I now had to spend $600 on a problem that could have been avoided if they had told me then the pads looked warn and needed changing.

great experience with my purchase of a lincoln from Stevens. Will be a repeat customer

They got me right in no appointment because brakes were failing. They found unexpected crankshaft pulley/belt pulley. Car does run a lot smoother now. Took two days for all parts to come in. Biggest problem I could not use my Quicklane charge card. I like to keep all my costs for this car at Steven's Ford on one card.

I have purchased my last two vehicles from Stevens Ford. I have never used the same dealer twice before. I also had the same salesman, William Poole and he was excellent to work with both times.

Recently I ran into major issues with my car and William jumped right on it and had me work with Jessica H. from the warranty dept. She was able to get warranty approval quickly and get me a rental car as well so I would not be without a vehicle for the several weeks the repair would take.

I got the car back and everything is working well with no issues. They made a very stressful situation manageable. I will definitely continue to use them as my preferred Ford dealer going forward.

After being sorely disappointed by competitor, we were referred to Stevens Ford. From the moment we walked in, we felt comfortable and well taken care of. We went from feeling like an inconvenience at the competitor's dealership, to feeling like a priority with Fred and with our salesman Joseph. They made the whole process super easy and convenient for US. They explained every step of the process and were wonderful to work with. The car is beautiful and the price was exactly what we were looking for. From start to finish, it was a wonderful experience. Would highly recommend Stevens Ford and Joseph Hudak to anyone looking for a new or used car. The Ford Fusion Titanium is GORGEOUS! Thanks Joseph!

I never enjoyed going to buy a new car. They never really listen to what you want or what you could afford. Well, Joseph proved me wrong. He really listened to me and got me into a beautiful Explorer with all the options I wanted and a price I could afford. Thank you, Joseph! I love my new car!

I recently went to this dealership looking to purchase an F150, and found one that was a demo model with the options I was looking for. That was about the only good part of the experience.

When it came to the pricing, things took a huge downturn. The salesperson I worked with tried to price the vehicle at the MSRP BEFORE the factory rebates, bringing the total MSRP up about an extra $4,000. They did offer me about $6,000 in incentives for it being a demo model. When I brought up the incorrect pricing for the MSRP, they corrected it but then magically the demo incentives dropped down the exact same amount. So they wanted to sell me a demo model truck for roughly the same price as a new truck, minus around $1,200. The truck had a little over 2k miles on it. No thank you.

The service guys here are great though. It is really the only reason I will ever be visiting this dealership again, and I will be sure to tell everyone I know to avoid this dealership for sales experiences.

Jim Puglisi, Sales Manager, was very nice and extremely helpful!

John in service is a Rockstar hero!!! The rear axle broke on my Windstar on a Sunday in Stratford I called the dealership and they reassured me to have it towed there and leave the keys in drop off. John got back to me on Monday and told me that it was covered under recall but they had to order the part and based on when it would arrive there, it would be done by Friday. However, the part came early and he called me on Wed afternoon that it was done woo hoo yay I was so happy. I live in the Bronx and quickly got a ride to pick it up. He was pleasant, informative, and understanding through the process. What a wonderful experience.

Car would not start at work. AAA started it and drove to Stevens Ford Lincoln. Stevens Ford Lincoln fixed it.

Recently purchased a 2013 Fiesta from Steven's. I dealt with Kenny as the salesman and Tim as the floor manager. Both were easy to deal with. Always a bit of an anxious experience, a car purchase, but both Ken and Tim made it an unpressured experience and were both very helpful with questions and concerns. I would deal with Steven's again in the future.

Hector Diaz what an amazing human being!!! He was so patient, understanding and really focus on my needs for a vehicle. Excellent customer service.

My brother sent me to this dealership because he bought his car there and he was pleased with the service and with Joseph his salesman . I worked with Joseph to buy a 2014 Ford fusion SE. I found the car online and when I went to the dealer it was the right price and had all the features that I was looking for. Even better it was certified and had brand new tires and low mileage. There was no high-pressure sales at this dealership and they got me a very good percentage rate on my financing as well. Joseph took a lot of time to work with me letting me test drive the car twice and he took the time to explain to me how all the features on the car worked. (Navigation, voice activation) Also, the K cup machine and the sugar cookies in the waiting room were a nice bonus. I will be going to this dealer when I need a new car again.

Joseph Hudak at Stevens Ford helped me buy my first Ford and he was awesome, very professional and efficient. Thanks Joe!

Great experience! Got the car I wanted at the right price. Roberto was such a great help along with everyone else I delt with! Thanks so much everyone

Got my escape here love it, wish i upgraded it to the titanium package but it s still amazing! Great service here, can t complain about anything at all.

Everyone was so helpful and friendly I would recommend them

Service department is subpar. Had a wonderful sales experience at Stevens which is sadly overshadowed by an incompetent service department. Bought my wife an MKX for her 30th birthday and was impressed that they offered the same "white glove" service with loaner cars etc as other luxury car brands. However, the department has no regard for keeping the customer informed, nor do they have any consideration of the customer's time. Last service appointment the tech dropping off the loaner was two hours late. Did not give my wife the courtesy of letting her know he was going to be late thereby forcing my wife to drop what she was doing to take the car. Additionally, the customer needs to constantly call to check the progress of the car. They are not proactive and not customer centric.

I went in to look at a new Ford C Max Energi and Kenny was great from start to finish. He understood my needs and what I wanted. From the greeting and test drive to having my wife take a look at the car Kenny was attentive to detail and our needs. Sam Stevens was able to get the price that we needed to fit our budget and over all we had a great experience and got a great car out of it.

Stevens Ford , Milford,CT. My sales woman, Annette, was a new and pleasant experience for me as a woman. I didn t get the normal run-around given by men who think women are helpless n not knowledgeable ! Annette was intelligent, very professional n excellent with every aspect in helping me get the auto I needed. I had looked at copious other dealers where I was shown a plethora of vehicles that didn t meet my needs... wasted a lot of my time. Annette was very patient and listened to me. She presented me with vehicles exactly that I wanted within my price point. She helped me purchase a Ford Escape which I am extremely happy with and feel safe in. Ford is an iconic company... that I trust! Annette is a valuable asset to Ford and to all... and Women !!!

I bought a Lincoln MKT last week. The sales manager Jim Puglisi was great. He even met us at ikea in new haven so we could take the car for a second test drive without having to drive all the way down to Milford! That's going above and beyond!

Just purchased a vehicle from Stevens Ford in Milford and we had a exceptional experience. Our sales associate Logan was extremely helpful and not pushy, especially since we were looking at 2 different vehicles. I highly recommend Stevens Ford and Logan, as we will definitely be going back for our next purchase, when the time comes.

As a first time buyer, I was somewhat apprehensive and cynical as to how I would be treated. Little did I know that I had nothing to worry about. From the moment I walked in, Hector Diaz introduced himself and was welcoming and affable. He could have easily just brushed aside someone like myself , who has had some unsavory credit history, but instead, he made an honest and thorough effort to see to it that I left with the best car possible. Thanks so much to Mr.Diaz and the rest of the Steven's staff, I LOVE MY LINCOLN!!!!

I bought my Ford Fusion from Stevens Ford, and was helped by Jason there. He was very helpful from beginning to end, and I thank him for showing me the fusion, it's a fantastic car! Also when it came time to signing, Carlos the finance manager, was very kind, clear and thorough through out the process. My experience at Stevens Ford Milford overall was definitely a positive one and would recommend it to anyone looking to buy a car!

Ask for Annette Corzo. She was great!! I have bought cars from all different makers (Honda, Porsche, Land Rover, Lexus, etc) but her attention to detail was on par if not better than all of them. Thanks!

We needed to come into your dealership for a recall issue and Joanne handled us in the service department and the service was excellent and Joanne was exceedingly nice to deal with

In this place I was very well treated an excellent staff especially Mr. Burton speaks Spanish

I wish I could write a review on the actual service, but unfortunately I can't because they never did any work on the car. I show up for my scheduled appointment in which I had requested a loaner car so I can get to work on time. They tell me they don't have any loaner cars, but I can take their shuttle who will "be there in a couple minutes". I watch another patron ask where the shuttle is after about 10 minutes and they tell him the same thing after which I ask how long he's been waiting. He tells me he's been waiting for 20 to 30 minutes. I go to the desk and ask for my keys back.

I won t let anyone else service my car. Domenic is the best! Domenic and Arnie make sure I m in and out in record time.

I called for lease price on the phone. They gave me a no hassle price which was fair. And delivered the vehicle to
My door within 24 hours. The sales person Brahm was one of the nicest.

Dr. Dogar.

Our experience at Steven's Ford with Joseph Hudak was amazing! We had a family emergency arise during the purchasing process and they quickly and efficiently got us on our way so we could get out of town quickly. I love my new Lincoln MKX!

Annette took care of us start to finish. We got exactly what we wanted with no issues. Easy to work with

Their service department is incompetent. They couldn't fix my car in five tries.

I was interested in a truck listed on their website and was disappointed to learn that they gave it out indefinitely as a loaner and did not care that I wanted to purchase it. Their only concern was trying to get me in to drive another truck that cost more.

Great car buying experience. Joseph Hudak took care of me from the minute I walked in and I would recommend the dealership and Joseph to anyone looking to buy a car. At this point in time, I couldn't be happier with my purchase and the service provided.

It's only when we went to another dealer we realized the good service we got on our used car we bought from the lot. I am writing this after 5 years of using the car. New tires, new brakes and whatever we wanted done on the car. Appreciate the great service.

Annette was great to work with! She worked hard to find a great truck for my companies needs and price point. I was treated like a valued customer from day one at Stevens!

After browsing all the numerous local car dealerships & being turned off by a lack of adherence to COVID safety protocols, I appreciated Stevens ability to really follow their guidelines, which matched current best practices. Hector was great to work with, respectful the whole time, never pressuring (we needed three trips to be convinced it was the right car!) and always eager to help answer any questions or schedule another test drive. We've been the satisfied owners of a new Ford Escape Hybrid for about 3 weeks now. If you go, be sure to ask for Hector!

Hit a cow in my 2017 F150. Stevens had it looking and running good as the day I bought it in only about 3 weeks.

My wife's minivan broke down late on a Saturday 300 miles from home. The service person (Santos) stayed late at the dealership to get the van in and help her out. They fought to make sure it was covered under the warranty and everything was taken care of for the repair. Great, great, great service.

I have had nothing but positive experiences at Stevens Ford and would recommend this service center to any Ford/Lincoln owner. Just recently my car had a recall so I stopped in to make an appointment to have the repair done. They did it on right there on the spot instead. Fantastic! I didn't buy my car at Stevens, but it is the only place I want to have my services done.

William Poole was extremely helpful with the leasing of my new Explorer. I knew exactly what I wanted and he delivered. Ask for Will when you go. He is awesome!!

We found Jospeph Hudak to be an excellent salesman for Stevens Ford. He was very helpful, polite, patient and had text book knowledge of the Ford line. Stevens is indeed very lucky to have this valuable employee. We did buy from him and are very pleased with our Ford Escape and would recommend Joseph highly.

Great salespeople, this is our second purchase from this dealership. Joe and Kenny were both terrific and we would definitely do business here again.

They always treat me right. Fair and honest. Reliable transportation

First of all, for years, you have not corrected the ownership issues. It is my 2012 Ford Escape but emails are sent to my husband's email. Also in your system my husband's Edge is listed as 2015 but he leased an 2018 Edge last year.
Second, apparently the drop off procedure has been changed but nothing
was noted on my confirmation email for the apt time, so I had to go back out and move my car.
Third, I had wondered why other customers in the waiting room were asked to complete a survey but I was not and the woman next to me had her car washed. I did not even have a paper mat left in my car.
Other than that "the works" package was done in a timely manner.

I just purchased a 2020 Ford Edge in the richest burgundy that you ve ever seen She is gorgeous and came with everything you could ever imagine at an unbeatable price!!

When I called to make an appointment just to look Annette Acorzo answered the phone. I had a million questions that she was quickly able to answer which is added comfort when making such a large purchase. She was super courtesy and professional. I met with her on Wednesday, she took her time to understand what I was looking and literally walked me though all of my options for both Ford and Lincoln... I couldn t have asked for a more knowledgeable and caring sales person! By, Friday I was pulling off in my new Edge!!!!

Thank You, Thank You Anntette!!! I probably wouldn t have done it without You!!!

If You re thinking of purchasing a new or used car or just want to look call Stevens Ford of Milford and ask for Annette You won t be disappointed

I always get great service at Stevens Ford that is why I service my Ford cars there

I strongly recommend anyone seeking to purchase a new or preowned vehicle to include consulting with Annette of Stevens Ford in Milford when you begin your car buying process.

Annette s knowledge, respectful, professional and personable demeanor was a welcome addition to my selecting the right vehicle for me.
The finance staff at Stevens was engaged and helpful in securing reasonable financing as well.

This was my third experience purchasing a new vehicle from Stevens Ford and I feel the collaborative, car buying experience I enjoyed with Annette made my recent purchase the best. I have a nice, new car and feel valued as a customer.
Thank you Annette and thank you Stevens Ford.

I've never had a more pleasant experience at a dealership in my life. The staff is extremely courteous and professional and go above and beyond to make you feel comfortable and really listen to your needs. Joseph Hudak was extremely thorough in explaining every single detail from the car to the financials. No detail was left out. You can tell this is a family owned operation because that's how they treat you - like family. In this day and age I didn't think that existed anymore. I have already recommended this dealer to friends.

Awesome place, great service. The staff are very friendly and professional at all times. I will definitely recommend this place to anyone.

Best car buying experience I have ever had. All I had to do was show up. Thanks to STEVENS FORD, our salesmen Joseph Hudak and the assistance of his coworkers.
Thank You
Rich Cranson

BEWARE!!!!! Brought my mustang that was under warranty here 3 times to fix an issue with an oil leak. The dealership made up every reason not to fix it. The reasons varied from a broken oil cap to me spilling oil on the motor. The service dept was rude when I called to follow up on my car so stay away from this place. They even lied and said any repairs that were under warranty would be voided since I put on an aftermarket exhaust and CAI which is 100% false according to Ford. I finally brought it to Ford of Branford and not only did they fix the oil leak but several other things that were wrong. They said the oil leak and other issues were very obvious. I highly recommend Ford of Branford. It's amazing Stevens is even still in business.

I love the truck and glad I bought it. I do have one concern and that is regarding a recall. I have been to the service twice to have the work done and both times the service center didn t have everything needed to make the repair. I will be getting an oil change in Jan and that will be my third attempt. Thank you

The process from the beginning was very easy and comfortable, Annette corzo I would recommend everyone dealing with, by far she goes out and beyond and I was very satisfied with my truck.

Thank you Annette for everything deffiantly will go back.

Thank you for the best car buying experience ever. It was nice to be treated with respect and have someone actually listen to what I wanted, my new Fusion drives like a dream and is the best car I have ever owned. It gets great gas mileage and is so quiet inside, thanks so much!

As an owner of a 2018 GT350 I am very nit picky with my car and I have problems letting people work on it and worry about the care as I ve had bad experiences in the past. HOWEVER when it came to a concern about my car Paul Harris (Service Advisor), at Stevens Ford, really stepped up to the plate. He dealt with at least 10 phone calls from me over a weeks period and was extremely thorough when checking over my car and making sure it was well taken care of. He even went as far as to make sure my car sat inside the shop over night into the following day when I could pick it up as to ensure it wouldn t get dirty from sitting outside or having the possibility of someone driving it. Every time I showed up he was helping me within minutes of my arrival. If it was up to me I d be giving this man a raise. Overall best experience I ve had at a Ford so far. I look forward to continue working with Paul Harris in the future.
-Harrison

Left message to call iF price Drops.
As Truck listed thousands over others on internet, but was color i wanted.
Price didn't Drop but they called me anyway because I was a lead.. They
Didnt even know the price or the Color.
Sad but this is why Carvana going to put all Dealers out of buisness 1 day.

I couldn't have done this myself. They did a nice job and at a fair price. Thanks.

There was an assessment of $150 for administrative fees. This was to cover the phone calls made to my extended warranty company. My extended warranty company had a bumper to bumper protection with a $100 deductible. After having to pay the $100 deductible and the $150 administrative fee, I was already into the repair. I certainly wasn't ready to pay almost $900 total because FORD Repair needs to double the price of the Manufacturers Suggested Retail price. Therefore, Ford received payment from the Warranty Company for the parts and additional expense that I had to pay as well. In addition, Ford charged an additional three hours of labor without being able to explain the need for the additional time. I will not be returning to FORD for any additional work in Milford, CT.

Dropped off my work truck Friday morning for brake, called this morning to get an update, truck was moved to another location not Ford without a phone call to me. Reason provided is that my truck GVW IS 27000 , an the lift can only handle 20000 which is a straight lie my truck weight is 19,500. Will never go back. For service to ford.

Great service. Went for an oil change. Took one star out because I wish the wait time would be a wee bit shorter

Great guys from the salesman, Pedro Galarza to Business Manager, Jeff DeSantis they went out there way to make our experience worth buying from Steven's Ford again! Two thumbs up.

Our experience with Stevens Ford was awesome! Our salesperson Will Poole really took the time to understand what my family and I were looking for. He went the extra mile to make sure we were satisfied customers. In Will s absence, we talked to Jimmy who was just as helpful. When we made the decision to seal the deal, Josh in the finance department helped us and he was great! Even though we were the last customers that day, he did not rush us and took the time to explain the various documents that needed to be signed. My children were very please with the service as well! They put cartoons on for them in the TV area and gave them cookies while they patiently waited to ride in the new truck!

Thanks to everyone who was involved with this process!

If could rate Steve's Ford no stars I would ... Frustrated ... had a flat tire but was told it could not be changed due to two lug nuts being stripped ... the last place to service my tires was Steves Ford ... had my car towed to Steve's ... I explained the situation to which their b/s reply was "you cant prove we stripped the lug nuts. You can purchase a new set from us." Then on top of charging me for damage they did, they then charged me to put the donut tire on in addition to charging over $35 lug nuts (had to purchase a set because they would not just sell me two lug nuts) and charged me to dispose the old stripped lug nuts to a total of almost $60 (end result: donut tire put on car which under normal circumstances I would not have paid anything as we have road side assistance)!! RIPE OFF ARTISTS, UNETHICAL and UNPROFESSIONAL ... If you're smart, TAKE YOUR CAR TO A DIFFERENT FORD DEALER!!!

Bought a trade-in Toyota 08, After someone rear ended the Toyota, I found out that "StevensFordMilford" did not add any GAP insurance when I purchased the vehicle!!!!
I called them to get an answer why there is GAP insurance was at least offered at time of purchase but got no response up to this moment.

Great service. Done well and on time. Couldn't ask for more

I am writing to inform you of how pleased I am with the overall level of customer service received from their staff. As an owner of several Ford/Lincoln products, I originally selected your dealership for service needs out of convenience due to its proximity to my office. I was quickly won over by Alberto and his overall level of professionalism. I am encouraged to say that Matt Pikul has continued this trend and has exceeded expectations. Matt has worked diligently on my behalf, has expressed concerns for my issues, and has always responded in a patient, skilled, and proficient manner. He has worked effortlessly to accommodate my needs and always takes priority in making sure my level of satisfaction has been met - even with unresolved issues. This exemplary level of service has been carried through with other areas of your business as well. Both your receptionist Tracy and Brandon within your collision center are fantastic and similar in their approach as well.

Congratulations to you and your organization for assembling a contentious and professional staff. In too many scenarios, customer service is forgotten once the sale is complete. Your team is commendable and hopefully differentiates you in such a competitive market.