4 years ago
We got married at Nicollet Island Pavilion in Nove...
We got married at Nicollet Island Pavilion in November and loved the look of the venue and the many options for indoor/outdoor accommodations. The food was expensive but also incredible, so at least you get what you pay for. Overall our wedding was full of love, fun and the vibe we were looking for! I wish I could give it 5 stars for the above reasons and 2 stars for the efficiency of the planning process and billing.
First, they still use only paper contracts and floor plans that you fill out by hand and send back and forth via email, which means a lot of scanning (thank goodness I owned a scanner!) and clarifications needed to happen to make sure everything was right. I caught a big mistake that they had put our ceremony outside, rather than in the tent on this drawing a few weeks after we "finalized" it.
Second, we had a short planning meeting with Tracy to go over the details we wanted and the decor. Maybe it wasn't short for her, but we felt rushed. They just have a couple binders of pictures of the lighting/ceiling/table/linens options so if you want to look at them again you would have to make another appointment to look at them in person. There is no reason such a large venue doesn't have a secure way to look at them online or have copies for customers, especially those who don't live in minneapolis. We were told pinterest has good pictures of the different decor options, but they are just artsy photos of other weddings with no descriptions of exactly what the venue can offer (versus what is from outside vendors) in the pictures.
Third, there were two mistakes made on our bill. We were double charged for the bartenders, which my mother in law (who is an accountant) caught. Then she messed up how our "flash sale" pricing was billed and accidentally credited us and took off the price of the sale items, because it was the first time she had done a flash sale. So she emailed me THE DAY BEFORE THE WEDDING saying we owe $1,660 more. I understand that people make mistakes, but do not email the bride the day before the wedding and cause extra stress. They should have double checked the bill before they sent it out if it was the first time using a new system and also should have caught the mistake more than 24hours in advance of the wedding.
Lastly, to pay your bill the amount you owe will be emailed to you then you have to pay on the mintahoe website but the mintahoe website does not have your information or how much you owe listed when you go to pay, which was a little nerve rattling with such large sums of money. So make sure you double check how much they say you owe in the email very carefully before paying.
Also, there were two times I had to send a couple duplicate emails to Tracy and added in Kaley in order to get a response. There needs to be more of them to accommodate how popular the venue is.
It really feels like most of my frustrations could be solved by updating their work flow processes with improved technology and online billing.