Sterling McCall Toyota Reviews

Came in for a schedule maintenance and was in and out under a hour. Everyone is very nice and I would highly recommend going to this location. On side note please bring back the free hotdogs...

I thank Edvin for working with short notice the service was excellent and done in a timely manner.

Excellent service!!!!!!!!' The best dealer for service in maintenance!!! I fixed an appointment and everything was faster than I thought..

Glad to be able to get in to the service department on a busy Saturday afternoon. Great service, comfortable waiting area, and good coffee.

You are the best. I will always go back to you. To purchase a new car,

I called the service department today to schedule a maintenance appointment and spoke to a gentleman named Pedro. He was very polite and delightful! He gave great customer service! Thank you Pedro!

Great customer service & they beat the price of another Toyota dealership by $95. They were very quick at servicing my car. The pick up was a little confusing though. They don t really tell you were to pick up your vehicle. More signs or maybe add a note to the text letting you know your service is done.

I love this place feel, safe with the trust.
I would definitely recommend it, & if u want to buy ur car ? here is the perfect choices,but the best one for help u out is Juan Matas .
He is the best he doesn't come with lies, he really cares about his customer.
If u want to do the maintenance Adilson Diaz he was wonderful too he is super great for the maintenance.
Well long story make shores Im happy with this Dealership good customer service...

The service was great and they were very helpful with all my car's needs.

I was looking for a new rav4 for my mom and I am so glad I had a knowledgeable, proactive salesman to help get us into the car we wanted. Garni was able to take care of everything before we made the long drive out there. Krystin, our finance person was very friendly and personable. She is extremely competent and does the paperwork right the first time. Overall, we were very happy with the price and trade in value they offered, unlike their competitor on 249. I will refer all my friends and family to come here in the future.

Great place. With appointments they get your car done fast. Very affordable and great place to wait when they working on your car.

Thanks a lot for your sevece .... I was blind not knowing what to do, but you got a great and very cooperative staff helping new customers. It was very good experience.

Very good experience here.... been to a few other dealerships but this one is the best one for consumers. Thank you Bashir for all of your help!

Edvin has been my service advisor for the past couple of years and I recently purchased a new car with the help of Saroush, this place has such an incredible staff. They are very patient and caring towards their customers, I can't imagine going anywhere else!

Wonderful staff, thanks Edwin Solorio for your assistance.

Mr. Shahid Usmani, I have to say, is a very valuable asset that Sterling McCall Toyota has. He is very helpful, knowledgeable, friendly and an honest person. Ever since 2013, I have only been coming to sterling McCall Toyota because of his service and helpfulness. In 2013, he helped me through the whole process of leasing my first car ever, which was a Camry, and made the whole process simple and easy. Before coming to the dealer, I was confused about the leasing process and was worried about not getting the perfect car and deal. However, due to Mr. Shahid Usmani's excellent guidance, all my worries were gone in a matter of few minutes and I happily drove-off with my first, brand-new car and was stress-free. I only being a teenager then, received so much attention from him. If he can deal with a teenager, he can deal with anyone in an excellent manner. He is definitely one of a kind of person. In July of 2015, I came to him again to lease my second car, and again was met with his usual, relentless helpfulness, expertise and professionalism. He absolutely adheres to sterling McCall's slogan: "A commitment To Excellence." I am also going to lease a Camry for a third time with him.
I will recommend all my friends and family to get their cars from Sterling McCall Toyota because of Mr. Shahid Usmani

Highly recommended Sterling McCall Toyota specially Mr. Shahid Usmani and his team they are very cooperative and give us good advise.

Sterling McCall is the best place to get what you want with ease. Their customer service is the best.

I would give them 10 stars if I could! Robert Savala went above and beyond the norm! He didn t miss a beat. Stayed one step ahead of me through the entire process. I have never had such a pleasurable and relaxed car buying experience. Believe me, at 65 I have bought a few cars! No pressure, no waiting while he talked to the manager and best of all , no haggling. I got a better deal than I expected! Even the Manager stopped by just to say hello and chat. I highly recommend you buy your next car from Sterling McCall. You will be pleasantly surprised and better yet you won t regret it! - JEANNINE R.

The service advisor was knowledgeable and polite. The service was quick and everyone was very considerate.

I had excellent service from my service associate. Noy only was he professional but he took the time to listen and address all of my concerns.

Edvin is the best! He always takes care of my vehicle and is so very pleasant. The service department as a whole is awesome and very friendly and I will continue to bring my vehicle to Sterling McCall.

That was a best experience ever. I've dealt with Mr. Farhan (sales man). He was very quick, efficient and knowledgeable in regards of Toyota products. Not to mention superb customer service. Before i know, I've had my favorite choice of Camry. No doubt they're great. Especially Mr. Farhan. Hi five.....

Highly recommend. They will help you get the car that you like. Better than other toyota dealer that I went though.

rey qi is the best
always so on point with his job

They took care of my request on time and with no issues. Service agent was awsome.

The people were very nice, friendly and patient.
The place was very tidy and homey. I would recommend any friends or family to this specific Toyota Center.

Good people, well qualified and knowledgeable. Regular maintenance was done quickly, correctly and for a competitive price. I've only used them twice to date and been very satisfied each time

This was the 3rd vehicle i have leased from Sterling mccall toyota in houston texas all 3 transactions i have been assisted by salesman Hamza kalender very professional and efficient. Each time he was able to dial into what i wanted and was able to get me thru the process very quickly.
Great salesman
Randall Hebert

I had a great experience with the dealership employees and was most pleased with the service Kalender Hamza provided in finding my ideal vehicle. I would recommend Hamza to anyone to who needs help finding their next car at Sterling McCall Toyota.

Addie Diaz met me at my exact appointment time, efficiently arranged the service that I needed, and directed me to the Lounge. 30 minutes later I was on my way.
Superb service.

Great experience Elizabeth Ayala(finance manager) was wonderful and friendly. I would recommend her to anyone!!

Amazing! That's the only way to describe it! Every thing about it ! I honestly don't have any negative things to say about it.

Great service and highly recommended. Rick Howell is a quality guy and proves every time that having the right people in place makes the difference!

We had a salesman Diego but when Jose stepped in he was so nice, attentive and took care of us on everything we needed I know if any family members are buying a car I will direct them to Jose. His customer service was excellent.

Service at Toyota for 12 years The people make you feel like family When they take a you Car you never have to go back They do it right the 1st time

Great ambience as well as great customer oriented service personnel.

They showed me some cars when it came down for prices they really did not want to sell a car. Very unusual for a dealership maybe something was wrong with the car. But anyway went somewhere else and got everything I wanted and more

Rey Q. was very professional and helpful. He thoroughly explained what was done to my car. Great customer service!

What is the point of making an appointment if they did nothing to my vehicle but let it parked along the fence behind the service bays for almost an hr .......so we waited for .......nothing.

Also spotted a Toyota technician carrying out an AC Delco parts.....what is AC delco doing inside Toyota part service department?

Adi.....not the service person you want

Very good service appointment for 120,000 mile check up with Luis Hernandez.

The process was so quick and simple! I loved the enthusiasm and support from their staff. I recommend John Scott! He will make sure to get you the best deal for your dream car! Will be making my next car purchase there soon! Thanks guys!

The car price they gave was much higher than other dealers. The manager spoke too loud that made me feel disappointed too. Never come back again.

Their Service is wonderful and customer friendly. Love them.

I have all praising words for Sterling McCall Toyota as a satisfied customer. I was helped by Ahmad from pre-owned sales when purchasing a vehicle recently. Ahmad was courteous, knowledgeable, honest, and takes extra steps to ensure that the car was in great shape upon delivery. The whole team including the manager and finance person was pleasant and trustworthy, I had a great experience with Sterling McCall and would recommend everyone for their business.

Experience was excellent. Upon arrival I was provided with an approximate time of completion which was spot on and kept advised during the service process

Called at the last minute for an appointment. Rick Howell got me in and done in under an hour. Thank you Sterling McCall Toyota for excellent service.

Poor service and indiscipline system in. Service center.
I am happy with service but no respect of protocol as first come first serve service.

To my surprise, as a prestigious Toyota dealer, with sophisticated computer equipment, my three dashboard messages: check engine light, tire sensor light, an Traction Control Off, were not cleared.

There was talk of bringing in a special technician that had to scheduled to look at the messages.

I hope that this is resolved.

Went twice to get my key program. The first they told me to get a new battery, got another one didn't work. Second time, went back and they were going to help me, when I got to service, they asked me if I had an appointment, I said no, and they weren't able to help. I asked talk to a manager and they didn't help me. When I called to make an appointment they let me on hold for 5 minutes.

Worst service ever !!!

Honor z contract
Edit: Thanks David Mello for resolving the issue.
Our conversation was very mello , professional and calm, nice talking to you.

I got rear ended by someone who had no insurance so I brought my car into the collision center and told them everything that was wrong that happened in the accident; This includes a screw in my tire that the tow truck guy had to air up. I get my car back and the pressure light is on on my dash. They take it back and come back and tell me there's a nail in my tire, but it's the same screw that they knew about for the 2 weeks they had my car. I ask why it hasn't been taken care of and he guy I've been taking to since day 1 says it hasn't gone flat. So they had my car for 2 weeks and couldn't do anything about the tire. That was great after missing 2 months of work from back pain and having to pay my $1000 deductible. I took the tire to discount and had to pay to get it replaced, which should have been done by Toyota in the first place, thanks.

Adi Diaz was great. In and out in about 30 minutes. Good job guys!

Had my routine oil and filter change today. Service rep. understood what i wanted, answered two or three questions I had and my car was ready before estimated time promised.
Will continue to use the service dept. for all my car needs.

Adi was my advisor for today and he was awesome! He kept me up to date and recommended services to me that would help my vehicle. Very clean and positive environment. Certainly my new service location that I will be using from now on!

I give them a five star rating. I would high recommend Sterling McCall Toyota express lube to my friends.

These people don t know customer service. I went to the parts department and was with Xavier Banda an old man who looked like he didn t want to be there. After He found the part I needed, he told me to pay the cashier and left. Once I finished paying the part I stood their for more than 10 minutes waiting for him to bring my part. Then i told another parts guy why he is taking so long, he told me he went to lunch. How rude of Xavier Banda he didn t even tell me he was taking a lunch and just left me waiting.

I just bought a Tacoma from Sterling McCall. They are an excellent dealership. They worked with me on price and we re easy to deal with. Munir Sultani and Hayat were the sales staff and they made the buying experience easy! This is the easiest car buying experience that I have had. I would definitely recommend Sterling McCall and the two salespersons I worked with.

Easiest and most pain free car buying experience we've ever had. No hard sell with the sales staff or the financing staff.

Great help from James alaskare and they really work there ways here

Friendly staff, clean facility! Reasonable wait time!

I went in as a first time car buyer to the pre-owned side of the dealership. Apo Kus worked with me most of the day trying to find the best deal possible within the parameters I was needing. He stayed late and texted me throughout the day with updates regarding the deal. Due to his diligence and understanding of my needs I am very happy with the vehicle I purchased. He even held the car for me over night knowing I had kids at home I had to take care of. It just shows the amount of work and customer service care he put into not only the car sale but to me as a person. He is amazing! The finance side of things was swift, smooth, and easy. I would recommend this dealership to anyone in the market!

Had an amazing experience with Sterling McCall Toyota. The staff were very friendly and attentive to us as soon as my dad and I walked in. We got to take 2 cars for a test drive to compare with ease. Picked a car and went to the next step fairly quickly. Even though all the paperwork and wait time was a little extensive, they were very professional and respectful and responded to everything we asked. I recommend asking for Tam Quach (first name pronounced as THUM) who is a Sales Manager and Tom Nguyen who is a Financial Manager. They were very helpful and provided excellent service.

The maintenance specialist was very cordial and professional.

Disappointed with the dealer for his focus on profits and not on the needs of us customers.

Jerry Bush and Ahmed Khalil made our day! We have purchased two vehicles from Ahmet. This location comes HIGHLY RECOMMEND by my wife and I. # Lifetime Customers

Very bad experience has been the worst sedition to see bought with them I do not recommend them they are very liars

Recently moved to Houston and had planned on getting a new 4-runner as soon as I got settled. I had a friend in town and on Friday night drove through the parking lot on our way to dinner. This really nice sales person was walking in the lot, I put my window down, ask him a few questions, told him I didn't have time now to get into looking, he told me I would look good in one... told him to give me his card and I would get back with him if I decided... he wasn't pushy, very respectful and deliver his card with a smile, I still remember. Well next day I visited another dealership first, which couldn't accomadate my needs, so I contacted Jeff from the business card I had, ask if he had some 2016 4-runners on close out, he answered and I told him I was on my way.
Within a few hours, I was driving out with my new 4-runner. What I liked most is he was accomadating, not pushy, and personable with a smile. If your looking for a Toyota go see Jeff at Sterling McCall on Southwest Frwy,

It was a pleasant to be Sterling McCall client, it starts with pleasant smiles and nice friendly welcome from the staff of this dealership. The sale's person Farhan Qureshi was very informative and respectful, I did not feel the sale's pressure that I previously experienced with other dealers. He was knowledgeable and professional. it was absolutely a pleasure and smooth transaction through the finance department as well.
Thank you Sterling McCall Toyota, you have earned my respect and my business for life

Drove up to the Service Desk of Asst Manager, Pedro V. who courteously received me as I had earlier made a scheduled appointment, he explained what would be done for a 95,000 mile service and enquired if I had any further questions. Asked if I was going away to return or would wait for the completion of the service, stated that I would wait, so he directed me to the well appointed Waiting Room. During this time he called me and informed me of the progress of the service and informed on a further matter which he advised I took care of; told him to go ahead and have it done. Car was eventually delivered after having settled the bill to my sincere satisfaction. Advised by Pedro V. to call him when I needed the next service. Was totally satisfied with the whole process.

Lance was extremely helpful & the entire process was extremely smooth & thanx for ur great services.

bro how tf does it take parts over an hour to finish up a tire. first one to get in line and literally saw the whole waiting get out before me. ITS JUST ONE TIRE

My advisor was Adi Diaz he was patient and made all the stuff clear for me. I highly recommand.

I believe I got end of the day service and work quality or lack thereof but my hundreds dollars was received well.

Fast appointment for seat belt recall. Had oil change and brakes done while there. Good service!