Sterling McCall Toyota Reviews

Service was done quicker than expected. Enjoyed the January discount

Nice customer service although a bit on the high side in term of cost.

Sterling McCall took care of my car and me. They completed the general maintenance and gave me additional information about the car to prevent a problem down the line. Thank you for your personal care.

I have been going here for service on my 03 4RUNNER since I moved to Texas in 06 and the service has always been great. Very pleasant and I never feel that I am being over sold or taken advantage of or worse yet being fleeced for unnecessary repairs. They have always been honest and trustworthy and never has anything been accidentally removed from my car.

Rick Howell saved me about $1,000 by caring enough to follow up with me. I will be back.

Not a good experience here. Had a 7 AM appointment and ended up leaving at 9:30 AM for a simple oil change. Also had a coupon for an oil change for $37.95 and then got charged $55 because they said my car took 7 quarts instead of 5 quarts. All this happened after I signed a paper at drop off for $37.95. When I tried to pay, they didn t even know I had the coupon so they had to get someone to confirm I had it when I got there. I will not be coming back to this place because of the slow service and for the lack of communication between staff members.

Diego was very helpful
Diego helped us a lot to have a car
god help you with everything
Thanks
Volkan Sert
Sebati Ozer

Excellent customer care and customer service. We met Shaf Osmani. He explained very well and helped us to find an excellent car.

Always excellent service since 1996. All service people and staff helpful. Highly recommend.

Just had my oil change customer service was friendly polite Andy discount coupon help with a price as well.

I am grateful to the five star service that I always receive.

Sarah was so great! We have many Toyota vehicles in our family and I will make sure they re brought to her!

Uh oh.... Don't know how many fake reviews out there. But they wanted MSRP price for the truck. MSRP price? Must be California dreaming or something. Am I in Texas?

If you want an amazing sales person and end to end support you will have to look no further than Kathie Marsh. She goes above and beyond your your wants and needs. I purchased a 2015 Highlander LE Plus and at every step she was amazing. She is so incredibly helpful and will do everything in her power to get you the best possible deal with a smile. Even after the deal was done she continued to assist and provide everything she could to make me happy. You will not be dissapointed, in my opinion she is the best sales person at Sterling if not the best sales person I have ever dealt with. Thank you so much Kathie and GOD Bless you.

Came here during my lunch break, was in and out in no time. Comfortable break room with TV and complimentary coffee. Will come here again!

Great experience! Selected the car day before and bought the car next day. Took 2 hours in total to get the car at my place! Giane is a great sales person, very efficient and helpful throughout the process!

Easy peasy lemon squeezy. In and out in under 2.5 hours including test drive and paper work. Robert was very helpful. Got a good deal without the hassle. 2018 4runner TRD Off Road FTW.

Really helpful people.
gotta good deal

I ve always had great experience with my service manager, Rey Qui. Today was no exception! Thank you Rey!

It was a good experience. John was courteous and gave us some good options. I still get frustrated with the time it takes to complete the paperwork but it ll never get better when buying a car.

The salesperson Bella Zhang is knowledge about all the makes and models in the dealer. She does a very good suggests and recommendation based on my desire we could pick the one we needed. She's very patient to do the demonstration in front of our family to show all the features. She's the asset of this company.

Sterling McCall Toyota has always provides great customer service and has taken care of my car. I recommend if you need a repair or service to your Toyota you bring it to Sterling McCall Toyota!

Friendly and guided me thoroughly through the process!

My service rep Tony made the process easy. He gave me accurate time estimates. Good experience

I always get in right away Luis is awsome he explains things to me in a way I can understand I missed giving his review last time I sent but nobody received He is awsome and I trust him . so thanku luis for all you do I give you a. 5 star vote from me

The process was not difficult.
Most of the paperwork was done before my appointment. The sales men were very knowledgable.

Came in after a long day of work and looked pretty rough. Sales person talked down as if I couldn't afford a truck. Left and got one down 59 at fort bend Toyota.

So apparently if they see you had declined one of there services from time ago in the computer they don t even bother checking your car I took my Camry 2007 hybrid there and was very aggravated when the guy was going off on what I had declined last time and gave me a total of 4,000 that I needed to pay when I told him it was fixed already he didn t even bother looking at my car turns out the problem with my car wasn t what he showed me on the computer lol took my business elsewhere was so sad that the guy treated me like this need more training to show respect to your customers he made it seem like I was just there for a free diagnostic I understand people do this but not everyone is cheap just saying

Excellent service! Would recommend all people to purchase it through Mr.Farhan or Mr. Saleem, they really work with their clients! Appreciate their help always!!

I'm a first time buyer I came to y'all first, said my credit wasn't good and I need a co-signer for any car on the lot. I went to #GillmanSubaru I received an White #FordFusionSE 2016 without a co-signer #TeamGillmanSubaru I appreciate them

I had my oil change done here. They did a quality job in short time. I recommend them to everyone.

#Honorz contract
Edit: thanks David Mello for resolving the issue it was nice to hear henok got his car.

Exceptional. Best car buying experience so far. Very straightforward, courteous, and honest. Will buy all my future vehicles at Sterling McCall. Thank you.

Having just recently exiting the new car market, I would like to share my pleasant experience with Sterling McCall Toyota. As a lot of you have done or will do, I used a myriad of car searching sites, including TrueCar, and went directly to the Houston-area dealer sites to look for my ideal vehicle. After dealing with a few other dealers, Sterling McCall had been the easiest to work with. Bella Zhang, my salesperson, was happy to oblige my test drive requests and even brought a particular model from out of state for me to try out! And, just as soon as I walked into the showroom, Bella came, handed me the keys, and let me test drive at my leisure! First time I've had that kind of trust established so soon! After a bit more research, I gave Bella, as well as other dealers, the specs I was looking for. Bella was able to find the exact model for me almost overnight, having one come into their dealership that day. I was able to drive away with my new vehicle with a smile on my face. Thanks, Bella! I hope this level of service continues!

Sterling McCall Toyota in houston is a great place to shop for a new toyota. Kayode helped from the minute we walked in and got the best deals available. James Alaskare was our finance Manger and he was very professional and worked hard to get us in the truck we wanted! Thank you

Very good customer service and the best prices if you need to purchase a Toyota

Arrived at 1:10pm and four cars in front of me. Left at 2:50pm. Looked like there were 20 people on job but only 3-4 active at any time. Lot of people on phone, hanging around, nonproductive. Service on my car was excellent. Turnsround sucked because a large number of people were not efficient. When they got to me, I stayed with the car and got done quickly. I think I saw at least a thousand dollars worth of unproductive labor costs in my two hour wait time.

Takes too long to process the paper work and you need to streamline the process

Excellent treatment of all customers. Wonderful job on service!!
Worth the drive from my house

I d love to give 5 star because of the wonderful salesman, David Pham, who assisted me. He was very helpful, so I did have a good deal out of this. Salesman and staff in sales department were fine. I took off 1 star because I had a bad experience with financial man. We could not agree with each other because it came out different from what we talked with the salesman and his manager, and he made difficulty to us, which got to the point that I wanted to cancel my purchase. Finally we got through it after the salesman dealed with him. I took another star off because after 1 month of purchase (I came there to get my car plate on the previous week), one of the tire got flat when I was driving on the highway. I called to Toyota Road Assist service, they told me that they would call back, but I never received any call from Toyota. I brought the car back to dealer, they told me that I had to pay out of my pocket because there was no warranty on tire. My car current milenge is 3069 at the moment I wrote this review. I was so disappointed the fact that they sold me a brand new car with its tire only last for a month.

My purchase was made recently of a new vehicle at Sterling McCall Toyota Dealership.
As a customer, I look for several factors when deciding to buy a vehicle.
At Sterling McCall, you will find the dealership has some of the most qualified staff that you could actually meet when making a major financial decision i.e.buying a vehicle which requires a long term commitment.
The Sales Consultant that I strongly recommend is Mr. Parvez Kapadia.
He works with his customers in listening to their needs, and actually spends a great deal of time researching vehicles that will fit the customer.
Once the purchase is completed, he continues to assist whether explaining the mechanism of the newly bought vehicle or just following up with a call after the purchase to ensure customer satisfaction.
He is a staff member that is a true asset to the Toyota brand name.
There are many personnel at the Dealership including - Finance Dept. - Krystin Balli, Internet Manager, New Car Sales Managers , Service Advisor - Luis Hernandez- who ALWAYS does a tremendous job after the vehicle needs service and even the Parts Dept. that works as a team to make the purchase move quickly and effortlessly and continues to provide support regardless of the age of a vehicle.
If a new vehicle or any vehicle is in your horizon, I strongly recommend that one should make the purchase at Sterling McCall Toyota Dealership- ask for the best - Mr. Parvez Kapadia - you won t be disappointed - he has outstanding skills !!
Kudos to an excellent Dealership that truly puts the customer needs first !!!!

I was happy with the service that was given to my vehicle,especially want to thank your technician Pedro Villafranco ,he was real helpfull,the service was great,everything my car had from recalls where done.Thank you

Just leased a Camry LE at a great price from here. This is my third time getting a vehicle from this dealership. Have been very pleased every time. Outstanding service. Great experience. Parvez made the process very easy for me. Why would I go anywhere else?

i was there for regular oil change and as my experience with other dealers they are supposed to do the vehicle inspection and if there is something to fix or change they should discuss with me and go as i want but i dont get inspection report and was not advised anything worse experience ever at toyota dealer...

Buying a car for my wife. Out of 6 separate dealerships we visited, this was by far worst experience. I'll start with the worst part. The managers were quoting prices that were absolutely absurd trying to take advantage. For a 3yr lease on a 38k car got a quote for 784 a month which by the end of the lease I would have paid 27.4k, which was a higher payment than if I bought the car out right they quoted right at 700 which was also ridiculous it's like a 10% interest. Not to mention after 3 years I would have paid off 70% of what the car is worth with the lease. If you buy a car with a 60 yr loan after 3 years you would pay off 60% of the loan so paying off 70% to lease makes absolutely no sense. Trying to explain it to the manager was like talking to a brick wall he was defending his number and acting like it was typical even after showing him several examples to the contrary. I explained that typically when you lease you are paying for the depreciation not more than the whole car. My wife really wanted a toyota, she even knew what she wanted. We both have above excellent credit. This should have been easy. If you have bought a car from here please have someone look at your deal to make sure you haven't been taken advantage of. Especially if you leased. Leasing should be cheaper than purchasing. I figure that there was some incentive for the dealership to sell vs lease so he was just throwing ridiculous numbers out. Where if I didnt know what to look for I may have signed up for and been SOL. I will never go to this dealership again and want to make sure if others do they are prepared for the greedy managers and the herd of unproffesional salesman who stand around the sales floor picking their teeth and trying to poach each others clients. PS. I did end up finding my wife a car that she is very happy with and the selling experience was amazing. It's a chevy.

Cedric was very informative and efficient. The wait time for my vehicle was exactly what he said, even on a busy day I was pleased with the service time. My vehicle was well taken care of, as usual.

Wonderful experience! Robert Savala was great to work with, and the buying experience was quick and easy.

Excellent Service from Parvez and everyone! - 3 years ago

I went from 5 to 1 stars after their young sales manager told me to go home and think about the price of a car I was trying to purchase for my mom. The next day, I ended up going to AutoNation Toyota and explained to their sales manager what had happened. He had the vehicle transferred from Sterling McCall to his dealership and my mom ended up driving away in it at the price I had offered Sterling McCall. Never going back to Sterling McCall again.

Fast service and professional staff. Coming to this location for an oil change was a breeze. Thanks Adi for your help.

Work was completed timely and service writer advised against incurring cost of unnecessary work. Great experience.

Sterling McCall Toyota has been a class act since I bought my first car there in 1985. Working with Michael Wolf was an excellent experience!!! I want to thank Michael and his manager for exceeding all my expectations! I love my car and I got a great deal! Thank you Sterling McCall Toyota!!!

It was the worst experience i did book my appointment and they waste my 4 hours just for changing engine oil and when i was asking they were not paying any attention and later on they were trying to tell that we didn't do the tire rotation because u have to buy the tires they don't care about customer they are just trying to get money out of u poor customer service and all the people were in frustration i saw a few more people the were complaining

First timer - no problems. Courteous, professional staff keeping the customer well-informed throughout the visit. Thanks Giorgis!

The good , the bad , and the good.
I brought my mom's car here for recall items pending. They did an excellent job and were much faster than I anticipated. Dealerships have a bad reputation of making their customers somehow feel like they're going to be screwed over or have mechanical problems after the fact. I suppose my opinion has now changed! These employees were professional and upfront with all information, I was impressed. They maintained social distance, everybody wore masks and they had clear Shields up at each station. Everybody there genuinely seemed to enjoy working there and were eager to help. Carlos Flores, Service Advisor was the gentleman who assisted me. He was great!

The bad: I had a piece of paper with my mom's vehicle inspection approval sitting on the dash. Somehow it was taken down or flew off, I don't know. But they misplaced it. I noticed as soon as I drove off. I called them to see if someone had set it aside and was placed on hold for some time while they looked for it. I circled back around and came in and explained to Carlos how important that piece of paper was. As I am handling all of my mom's affairs. Somehow it was trapped under a machine or a tire and was crinkled and torn. Instead of dismissing me and not taking the time to look for it, Carlos stopped what he was doing and Enlisted the help of another mechanic who is working on my mom's car to search for it. He showed me the torn dirty paper an offer to tape it up and copy it. It was very kind of him, as mistakes happen in life and I have no doubt that it was not the fault of anybody but a simple mistake. His kind gesture was noted and touching. I deeply appreciate his professionalism, his apology, and quick action to rectify the situation.

I personally do not drive a Toyota but I would gladly recommend this dealership to anyone based on my experience. They really seem to care.

Today was my first trial service visit at Sterling McCall Toyota...I decided to give them a try at the Grand request of my BRILLIANT Brother V.Young ..I must say I was very pleased with the service recieved ...everyone was very professional informative and most of all kind and caring..without a doubt I will b back for my maintenance services..thankyou Edvan (service advisor)and the pretty redhead cashier who was very courteous and informative too...

Sterling McCall is the best! I bought my car there and have it regularly serviced. They are very friendly, don't try to sell me on things I don't need. I trust them and always have a great experience.

The technicians take the time to explain what is needed and don't try upsell, even correcting previous, more expensive recommendations--saved me a lot of money today.

Nothing here to say, just when you walk in ask for Garni and you will never regret it he s professional and will do everything to get you the best deal!
the place is clean and nice.

Robert Savala helped me get the car I wanted and was very informative and overall great to work with!

I had a very professional visit at Sterling McCall Toyota. They are very courteous and friendly. Explains everything carefully so you can understand your situation. And the waiting rooms are very comfortable and clean. I would recommend Sterling McCall Toyota to anyone!

Great service and excellent customer service. Art Whitley should be recognized for his exceptional service.

I'm at my father's house right now having to drain some of the oil out since they overfilled it at this dealership yesterday.

I just got done draining the oil, and noticed they didn't even drain out the old oil. This is too dark to be new oil. No wonder its is overfilled, they didn't properly drain out the old oil. Let me see how I can post a picture of the oil I drained out.

Service is great, no wait time. Rey Qui, My service consultant was very courteous and explained everything that was being done to my car and answered all my questions.

Outstanding service department. They do a great job every time!

Bad service with tire sale man. Guy he give me a price to tires. Wend I payed they use other price. Not justified Maneger to service ti

Do NOT ever bring your car in for service. This people do NOT know what they are doing. They just want you to change the most expensive parts to make money. My car stalled right after a stop sign when letting go of the break. How dare them telling me I need to change the fuel pump for $1000. And the idle control valve for $800. And they told me that might or might not be the cause of my car stalling.
I leave my car on idle and let it run for 2 hrs. It still running. Fuel pump my ass.
Don't waste your time and $238 for their so called inspection.
My car stall when I put it in drive, it's a transmission problem if not the ECM. I'm not even a mechanic I know it has nothing to do with the fuel pump.
I paid them the $238 so you all don't have to. DO NOT BRING YOUR CAR IN FOR SERVICE.

Update: My car need transmission work. NOT fuel pump. Thanks for wasting my time Stalling Myass Toyota.

The maintenance service is very good, very professional and trained specialists, details and perfection personnel Congratulations to Eric Campos, Thank you.
J. Vivanco

Very good customer services in the repair department. However, do not buy cars there. Their sales people are aggressive and not really negotiable. I have bought four Toyota in the past 12 years (started at Sterling McCall Toyota) but ended up buying at other dealers in the Houston area with less pushy people and saved between $450-$1200 each time for the exact car at that particular time.

My experience with the service department has always been exceptional! Adi has played a pivotal role in facilitating my visits for oil changes, tire rotations, and other things that have happened to my vehicle. When it came to scheduling appointments, he responded in a timely manner and was able to provide an ideal day and time. My knowledge in car maintenance is relatively weak, so it s been awesome being told what needs to be done with my car without trying to oversell me on a service that isn t mandatory. There have been a few situations where I've had some financial restraints and he was able to lay out some alternatives. I ve had no issues with my car since I started service at this location, so I definitely recommend visiting with Adi if you have any services that you need to have done on your vehicle!

Price quoted for maintainance check was not what I had to pay

Waiting for a phone call for week never got no response from service manager? So upsetting you are never able to speak with anybody after been on hold for 35 minutes.