Sterling McCall Toyota Reviews

Every thing perfect no complain . I have to request one thing just include complementary car wash .
THANKS

The Service center welcomes walkins. I had car battery issues. They fixed it with no questions asked and explained to me why the battery could have failed. The Lounge and sitting area great. Overall great experience.

Rick Howell was extremely helpful and took my vehicle for the 120k services without appointment. Great services. I recommended it 100%

I have bad experience, because I make the appt at 1pm, when I got there the person told me it was going to be 1 1/2 only to change oil and fix a recall in computer but I was there more than 2 hrs 20 minutes, so it was ridiculous that making an appointment it took so long

Will was the best service advisor!! I told him what I wanted and he got it done he didn t try to pressure me into getting any work done on my car. I will definitely be back!! Thank you for being kind and patient

Thank you.... for see me sooner....... so much going on in the Houston area...... Harvey Storm and Raining..... All the staff had Pleasant Attitudes...... very Helpful and Quick..... Thanks for the Services You done for me.... God Blessed
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Service Rep, Oscar Casas, is a great Asset for Toyota. He is very detailed and diligent. He ensures a customer issue is attended to and resolved. He is genuinely making sure that the right problems with the customer are attended to.

He is very available to be reached for guaranteed follow up on already done jobs.

He is definitely a factor in me bringing my car back to Toyota.

Went in for oil change and tire rotation today. My tech was Rick, and he was polite, upbeat, and straightforward about my car. He also helped me out with a coupon, which was very kind of him! It costs about half what I paid at a jiffy lube for an oil change, so they'll continue to get my business.

Assessed issue with my vehicle and repaired in a timely fashion.

From the time I went in till I left with my purchased car, everything was personalized to fit my need. Thanks to Kathie Marsh who knows sign language. I was able to learn all I needed about my new Toyota Corolla. Love the service. Love the car! Thank you!

Waited 15 minutes on hold... I m done on to the next 1....

Absolutely stunning service. They take care of you as if you are family. Always provide above and beyond quality service. Thank you guys from the bottom of our hearts.

I love this place, not just because i got a great deal on my Rav4, but the staff is so nice n amazing. They honestly treat u like family. They were super nice n sweet! The service i got done there was quick. Gianni is an amazing sales person he is so down to earth, very helpful... went from nissan to toyota.. n i love it. Best decision I've made also every time i go get service with ALI He is AWEESOME N SUPER helpful n attentive!!! Thank u guys for yalls help!!!

I am adding an update to my review below. I had a really bad experience over the last few months and I finally called in to the service manager Art and he really turn the situation around. For almost 3 months I had to go back and forth with the advisor Hugo and the car was still not fixed, but Art was able to get involved and got my vehicle fixed in less than 2 days. On top of that, I actually got a loaner vehicle for a change which made the process must more tolerable. Art keep me in the loop with every step of the repair process, awesome communication and a personal touch from the service manager himself. I still can't give a 5 stars because I did had some bad experience with Hugo so I am raising the star from a 1 to a 4. Thanks Art for your help........(earlier reviews) - I had the worst experience with the advisor name Hugo. This guy is a liar, incompetent, unorganized person I had to work with for the last 3 months for a vehicle that went in for a flood repair. Giving a 1 star was for the awesome service manager who addressed the issue on the spot on a busy Saturday when I dropped in when the vehicle wouldn't start after I shut off the engine. This was just a couple days after I picked up the vehicle for an engine replacement from Sterling McCall. Hugo lied to me from the time when he said he sent the email to the adjuster on the claim, which he even forward me the email that showed he did, but it was days after when he told me he actually did it. This guy is terrible at returning phone calls. Once in a while I get lucky and he picks up the phone. He told me to bring the vehicle in around 8:30am and it wouldn't take more than an hour or so to finish what he needs and this after days of talking and making sure that I have that slot. I even told him that it will be my mother in law bringing it in and she doesn't speak English and that my mother in law will be their waiting. By 2:30 my mother in law called and said she is still at the shop. I was shocked, I called Hugo and off course he didn't pick up, but he did return my called shortly after. He claimed he didn't know the car was there, (BS). If I have to list out all the things this guy did wrong, I will have a novel by the time I am done with this review. I still have to deal with this guy now because my car is still not fixed. Again, I am still waiting because of his unorganized work method. I called and left a message with the Service Manager today and hope he will return my phone call. If anyone is assigned Hugo as your advisor, consider requesting someone else. It 7/28/2016 and I am continuing my review from yesterday. The service manager name Art did call me back yesterday and as promised he got back with me today with an answer on how the dealership is proceeding with the engine noise. The engine vendor will send a different engine and I am looking at sometime next week to bring the vehicle back in again. Thank you Art for doing what you said you would and maintain a good communication. Will see how this transaction goes, I am seeing a turnaround and will consider updating my review with a better rating once everything is done and over with. It's 10:55am on 7/28/2016, just want to say thank you Art.

Excellent place, with very good service; thanks to Walter the seller for buying vehicles

Did not even have to leave my driver seat the whole time and attended a meeting and gotten taken care of

Very friendly and helpful staff. I found a used 2020 RAV4 LE with 3k miles in early January 2021! It was essentially a new car at a used car price! I traded in my car and they agreed to the price for the remainder that I was hoping to pay. I m glad I did business with these guys. I m driving the car I wanted to drive and will (hopefully) have it as long as I want, too. BIG thumbs up. I would gladly see them again for my next ride.

I like this center. They are thorough, efficient, and very customer friendly. The salesman even gave me great information on trading in my car and it's value. Truly recommend this spot

I've been using Sterling McCall Toyota for the past 4 years. As usual the maintenance service is on point.
Will was very helpful and informative about my car condition.
Definitely recommend.

Excellent dealership! Farhan and Amir were great to work with. We got a great deal on our purchase.

I had a great experience dealing with Sterling McCall Toyota. My credit is not good and they did everything possible to get me approved. Of course, my saving grace was my down payment, but my credit situation was challenging nonetheless. Everyone, from my sales person Salim Adil, the sales manager Guillermo Escobar, and the people in Financing (Harry and his manager), were so patient, kind, and caring. They did not judge me for my situation, but rather went above and beyond to help me. Although I was at the dealership for a long time (noon - 6pm) it was well worth it because I drove off the lot in a brand new 2020 Toyota Corolla LE with all the fixings :) I highly recommend anyone looking to purchase a Toyota in the Houston area to pay Sterling McCall a visit.

Vet helpful and professional. Love my new car!! Highly recommend Sterling McCall.

Very bad costumer service, call to get parts pricing and waited 2 times for about 20 mins and no one answered

Thank you very much Jeff Bemis . It was a great experience buying a new car from you. You went above and beyond expectations to help me choose what I really wanted . Very profesional and very self explanatory . I would recommend Jeff if you are looking for a new car.

Sterling McCall Toyota has good customer service.I recommend Sterling McCall Toyota to anyone

Very helpful salesperson , good services and prices. Will buy again. I m really happy with the purchase. Thank you Bella;

Good service. Fast service. Was not painful at all lol!

Sterling McCall Toyota excelente service. Toyota has very good cars.

AVOID THIS DEALER FOR ANY BUSINESS!!!! Buy a vehicle from another dealership who practices good business ethics. I negotiated the price for a new 4Runner and we came to an "agreement". They even indicated the offer amount in an email and said to contact them if I accepted that amount. I contacted them by phone and said yes to the agreed price. We agreed on the time when I would come in and finalize the paperwork, etc. Twenty minutes before I was planning to leave and meet with this dealer to get the vehicle, they sent me an email and said they sold it.

To me, they broke a verbal contract....there was an offer and acceptance, meeting of the minds.

The team at Sterling McCall Toyota make it really easy to get the car you want. Transaction was really pleasant and fast! Thanks specially to Lincoln for his professionalism and attention to details. Outstanding service!

Ervin always helps me out. Fast and efficient service.

Mr. Salim Adil was my sales agent- and believe me, he did a great job of enquiring what I was looking for, what my needs were and my budget. He worked with me on all these aspects and took the extra effort in ensuring I got the best rate for my new vehicle and that I left a happy person. They have good offers there.
Highly recommend Sterling McCall and give Mr. Adil a call if you are looking!

Eugene was our sales associate! Very patient, nice and honest and was able to get me a car all on my own! Will definitely recommend him to anyone that needs a car!

3.5 hours for oil change in spite of having appointment...is ridiculous! Associate Rick Howell who was assigned to me for the job, kept on sitting on the paper work and did not have the courtesy to come inside the waiting area to discuss the feedback from the technician until I walked out and checked with him. Disappointed!

Great service!!!! I would recommend all my family and friends!!!!

Great customer service, polite and professional employees and kept on time when return my car. Highly recommend Sterling McCall for car buying vehicle ann esp because of service department.

Mrs Marsh was very positive and extremely attentive.

Always Great Customer Service and they always advice what is needed for your Veichle !! Been a Customer for over 6 years !!

Reposting since my previous 1 star was removed.
This facility is not to be trusted, bought a used car, salesman assure there was no problem. Took to a trusted mechanic, in 5 minutes found MAJOR issues. Informed my salesman and never got a response. The repairs cost 2/3 the value I purchased the car. This car shouldn't have ever been sold to the public

Salesman Mohammad is a very good person, he is professional, friendly and polite. He will help anything that you need and answer your questions. The most of all he will give you the bottom price with no game

Amazing service, I don t know too much about cars and they made it easy for me (no judging either). Antonio was great and so was Oscar. Would come here again!

Great job at Sterling McCall today for total care visit. Kudos to Pedro for coordinating visit!

Ask for Rick, this dude takes care of you like you re family. I only go to Rick here although I m sure everyone is just as good.

I love coming to see Adi. He is always so friendly and flexible. I had to change my appointment twice and he was very just so helpful. If you need service go to him!

Excellent service ....... of all attended to me ..... thanks ....

First time was is Toyota Sterling McCall for service! It was Straight forward, Fast and clean! Friendly staff specially Amireza and Erick! Recommend to all! See you next time guys!

Thank you

I had a standing appointment but obviously that doesn't mean anything I was there over 3 hours, I normally go to Alvin Toyota but I decided to patronage the dealership i purchased my vehicle from but clearly I'm not going to make that mistake again!!

No issues at all. I went in for a pre buy check and I expressed to Will that I needed to be in and out in an hour and he and the service department delivered right on time. When I want to get a new Toyota this dealership will be my first choice.

Lady name Sarah was helping me she was very rude i had appointment at 9 am got there on time till 3pm when I went to pick up my car they haven't start working on it poor customer service

Valentin Nava was very informative and recommended safety improvement for my son's car. Edvin Solario is a very kind and helpful tech! I always enjoy interacting with him during my scheduled maintenance. Really appreciate him connecting my new cell phone to my cars Bluetooth.

They treated me super well and fast so I like to go there

After waiting for 3 hours (8:30 am to 11:30am) for an oil change and tire rotation, I finally get my car back and get it home only to discover that they didn t even rotate my tires. Like I paid them to do. Currently on hold (for the last 30 mins.) to try and speak with someone. 1) my tire lock was in my purse and no one ever asked for it 2) my husband has been looking over my tires daily for the last couple of weeks because we desperately need to replace them. He knows that they weren t rotated.

EXTREMELY HAPPY WITH THE WAY TOYOTA TOOK CARE OF ME! EXCEPTIONAL SERVICE FROM PERVEZ AND TOM NGUYEN! SUCH SMOOTH PROCESS AND SUCH A GREAT DEAL ! I TOTALLY RECOMMEND THIS PLACE IF YOUR EVER IN NEED OF PURCHASING A NEW CAR! THEY WILL TAKE CARE OF YOU

Not only my visit lol I left with a new silver camary of the show room Awesome buying experience. Very accommodating. Fast, hassle-free, professional transaction. James Nguyen & David Luo went the extra effort to make sure we got the lowest Payne not possible we got our monthly money really low the best car for our needs and budget We were not only treated as valued clients but we were treated like friends and family his was my first brand new car ever my other car got totaled in car accident recently and haven t got any funds yet so I need a low low low low monthly payment things are tight and James and David made it all possible didn t expect to be in a 2019 cammary

Great service as usual! I enjoy bringing my car here due to friendly thorough technicians and the emphasis on safety.

The service received was excellent with zero hesitation for me to contact 24/7.
Thoroughly happy with my new purchase.

Mr. Rick Howell was very helpful. I was pleased with his service.

Oscar O. Casas is extremely attentive and professional. There has not been a single instance when his expertise and concern has not been appreciated. He exemplifies the mission of the leaders and the goals. I trust the leaders know how valuable he is. I believe in quality and great customer service and Oscar goes the extra-mile every time I have my car serviced. I assure anyone you will have increased confidence and a new knowledge base consistently.

Not very happy. Notes should be on my records that I always use synthetic oil. They put the regular oil. I was very upset.

Great dealership. Very fast process. Shahid Usmani and his crew took care of us. A++++ all the way

No extended warranty you will be bamboozled and you will waste hours and nothing will get fixed. Customer service responder is fake nothing gets done just there to fool you guys in thinking that they will.

It was very professional! They called me right in time! Thank you!

Mr. Hernandez was very nice and very informative I was actually kind of apprehensive to go to a dealership to get my car repaired and I wasn t planning on getting it repaired . I was going to only get a quote but he felt so sincere in what he was telling me that I left it for repair I am really grateful for his attention. In addition he put me at ease about what my vehicle needed and ordered a new part I need replaced . it s really hard to find an honest repair place! it s like finding somewhere to get a haircut ! anyway I will be taking my vehicle back to him . Thank you Mr. Hernandez

I am the loyal customer for Toyota sterling McCall for 5 years, I bought 2 vehicles from Toyota and took my cars to Toyota for the oil change and service all time, all previous service was good and all service technicians was respectful and treating customers very will,
This time I took my car for the oil change after oil change i drew my car to home, when I got home I found the locking bolt on back tire is missing, I went back and spoke to the guy who change oil he disrespect me and said we didn't toch the tires. After I talked to the in charge person he said we don't have any bolt , we should order it,
The service technicians is not trustble, when you guys take your vehicle for maintenance make sure to check all your stuff and vehicle parts.

I always have a good experience at Sterling McCall Toyota. Rey showed me the issues with my car and encouraged me to keep it in tip-top shape I feel safe driving when I have it serviced at Sterling McCall!

My experience with Toyota service department was great. They were very helpful and to the point. I was in and out.Very professional.

Took 2.5 hours for an oil change that I had an appointment for. What is the point of the appointment? I feel like I just got put in the line. Otherwise people were friendly.