I was amazed about how fast and smooth the whole process was, it didn t take more than 3 hours to complete from walking into the dealership to driving away with the truck.
Garni was very helpful and honest, upfront on everything, something I really appreciated.
Definitely one of the best experience I have ever had buying a truck. Thanks Sterling McCall Toyota
Friendly , welcoming work is done perfectly.
Lot of entertainment and comfortable relax time if you decide to stay at the service center. Proud to enjoy it.
Adi Diaz was fantastic! Very professional and he got me in-and-out of the service area fast!! Very pleasurable doing business with Toyota Sterling McCall...Thank you!
I highly recommend this dealership!! Eduardo provided an excellent service when I was buying a Camry and i highly encourage any one going to this dealership!!.. I couldn't be more happy with the service.!
Robert in sales was phenomenal. He made sure my first time leasing a car was extremely quick and easy and I greatly appreciate his help through the entire process. 10/10 highly recommend this dealership and Robert.
Sales Agent - Salim Adil, Makes my visit to the dealership always pleasurable. I'm in the process of buying my 3rd vehicle from him.
Facility was clean and friendly staffs. But they forgot to top up my car s coolant. I checked before I left the premises and told the supervisor about it. He quickly take charge on the matter.
Mr. Qui was very helpful and an excellent person to deal with. I am very with the service he provided. I have been to this dealership for few years and will definitely come back whenever I need services for my truck or buy a new one. Thanks
I booked an appointment for the "Toyota complete event"....first off, the appointment took two hours which would've been the same i'd just walked in. Most importantly the Toyota complete event which was listed on all websites as valid until October 1 was being dodged by management and they were trying to get me to pay an additional $20 for a tire rotation which was supposed to be all inclusive with the sales event-The haggling was unprofessional and unbefitting a dealership such as this.
Brought my vehicle in for recall work. During the work several chips in my windshield was discovered and the service Tech was able to get insurance approval to fix at no cost to me and completed the work in 15 minutes.
Service was professional.
Happy with service.
Service adviser was exceptional.
My salesperson Mr. John Scott is awesome! He works hard at getting it done. I'm not easy to please. But he gets it done. This is my 5th purchase with his help!
Overall all an awesome buying experience from Ms. Giane Pugne and Ms. Jasmine at Sterling McCall Toyota. The were knowledgeable, patient, accommodating, and very reasonable throughout the
entire purchases process. I highly recommend them.
I am was so pleased with the service today.They did a great job and also was fast .Thanks
Friendly, professional service. Will recommend to my friends.
I recommend these guys. I've been a customer for over a year now and every time I've been there for service on my car, they have been nothing but great and helpful.
Tony Was very kind helping us with appointments for both vehicles. He is the best!! He was careful making the right orders for our vehicles. This time I m totally satisfied with the service in Sterling McCall Toyota.
We had a great experience at Sterling McCall Toyota our sales Rep. Victorino Reyes was great! He helped us find the perfect car in no time! I highly recommend him! He is very respectful courteous not pushy at all, and very knowledgeable answered all of our question and concerns.
Also we went to several Toyota dealership and by far this was the best place again our Rep. Victorino Reyes was able to get us a great deal!
We've bought 3 vehicles from Sterling McCall Toyota (ask for Kathy) and have taken advantage of the Toyota Care program. Free maintenance for 25k miles. The service department is great. Friendly and honest. Highly recommended!
I come here for all of my service appointments, and Adi is always a great advisor and gives his honest recommendation of services needed.
The service technician, Luis Hernandez was constantly in touch with me in reference to pricing and updates with my daughter's vehicle. He took care of us like we were family. I'm happy to know that people like him care about their customers. I won't go anywhere else ever again! Kudos to Sterling McCall!
Best Toyota dealership in the country. David Luo is a very honest and thoughtful salesperson!
Tony Martinez in the service team is very efficient and patient
Usually take my vehicle for regular maintenance and they do a great job.
Waiting area is good with complimentary fountain drinks and coffee
We bought a Highlander with the help of Bert Mann online and on the telephone. Very pleased with the transaction!
Service was quick, efficient & through; especially like that a battery (amperage) check was performed. Price was competitive when using coupon, but ~25% higher than stand alone oil change businesses w/o coupon.
Had a issue with slightly overfilled engine oil after a warranty repair, Art, the service manager called and apologized. We had a nice conversation and he also offered to have the level corrected if I wanted to bring it by. I don't mind draining a small amount out as I usually do the oil changes on it anyway.
Edwin Solorio Was really helpful, he walked me through and shared what the issue was with my car. Very knowledgeable !!
The service was awesome! It took me less than an hour to pick up my car. It includes tire rotation, oil change, liquid lever check and inspection.
Had a great buying experience with Bella! Not so much with the detail team
Brand new Lexuse 2018 pulls to the right!
Mechanic and lead mechanic said it only needs alignment and doesn t have any other issues!
Finally someone could distinguish the car really has a problem!
Put the car there to fix it for 4 times!
I couldn t go to work for 4 days!
Stills pulls to the right!
Fast, friendly service on the drive lane. Left my car for oil change, had orher errands to run. They called me when it was ready. Will be using them for my Camry.
Ed is the man you want to deal with, no bs. Love my Tacoma!
Bella Zhang helped me to order a new car at the Costco member price and traded in my old car at the carmax price. Thank her
Service completed sooner than expected. Customer representative is well groomed and pretty clean. Waiting area is organized.
Easy to schedule and drop off vehicle for servicing. Professional staff!
Cedric, maintenance expert was outstanding, professional and courteous. We need people like him in your establishment.
Fred was patient and helpful. Trying to get us the vehicle we wanted at a price that would work. After the purchase he has been available and willing to answer any questions or issues.
I have purchased my 2012 sienna limited and very happy with the dealership. Got excellent deal and other dealers could not beat price. Got very good financing . Sales and finance very professional. Shahid Usmani is the one who sold me this car and best sales person i have ever meet.
Just recently i purchased 2014 camry SE and again Shahid Usmani *****FIVE STARS*****. He got me best deal on camry with 6 years 0% financing.
Shahid Usmani , new car director really took care of me and i will highly recommend my friends and family to see Shahid and Sterling McCall Toyota dealership.
Labor Day, 2017, day 7 after our home was flooded, I walked into Sterling McCall. I am in desperate need for two cars to replace the two we lost in the flood. The day before, I spent over 3 hours at another dealership (Sterling McCall was closed on Sunday), and was told because of the flood, they anticipate demand surge, therefore, they can t give me the discount they normally give.
I went to see Sarwar, from whom I bought my two Toyotas before. I was not disappointed. He found the exact cars I want and gave me a reasonable price for them. James from the finance department was nice and the whole process was very smooth.
Thank you Sarwar. Thank you - Sterling McCall. I will be back for my next car!
Just purchased a new 2018 Camry from them. Shawn, the salesman that helped us, was very nice, wasn t pushy or trying to upsell us on anything we didn t need. He made sure we were happy with our decision. Thanks Shawn.
Worst experience ever from a Toyota dealer , no courtesy at all, all sales person are couch potatoes... Never bother about a customer who walkin showroom. Least bothered to sell a car or ask 'may I help you'.. Definitely this will affect the business on long term.. They are still in the sellers market..Feel like some kind of discrimination issue in this place !!!!
We came here after another dealership literally lied to my face. When called out he still insisted we were wrong, despite proof. So we came here. 100% easiest buying experience I ve ever had.
I had my Prius serviced today. Terrific service. Lovely waiting area. Top notch staff with ready smiles. I actually look forward to returning.
100% recommended.The best place to buy cars in Houston !!! I was attended by the seller Diego a very friendly and professional person.
Made an appt. Via Toyota's 800 number for a recall issue .... that took forever.
Brought my car in the next day and they took it into service right away.
Shuttled me home a few mins later.
Only downside was they had no plans to come get me when my car was done.
I learned this by asking the driver when he was coming back to get me.
I protested as no one at the 800 # or at the dealershio ever stated that the shuttle was a only a one way ride.
Seriously, how am I supposed to get my car and what kind of customer service is that?!!
They picked me up, eventually (2 Hrs after they called to ask if I was ready).
My only gripes are the time it took to make the appt. And the bogus 1 way shuttle service.
My dealing with the employees of this establishment were good.
Best customer service. Everyone is so nice and thoughtful. Im so happy that I came here today. But some of customer is not wearing mask. Kinda worry about it.
It was busy because of spring break. But Rick Howell did a great job helping me. I was there for new tires.
I have been buying cars from Mike Wolf since 1986 and I always have a great experience!
I had a great experience. Great customer service and the work needed was done in a timely fashion. No complaints.
the only problem is that my truck is very dirty inside
Very good customer service, whatever my truck needs done I always take it to them Sterling McCall toyota
Farris is such a great salesman was with me through out the whole process
Good place to bring your truck for service.
Just need to improve on getting the ETA time for client and client request. Other than that it s good. Valentine is the service advisor
Very friendly staff specially Mr Farhan Qureshi who really helped us till the end we drove out with our Rav4 xle. Thank you Sterling Mc Call
I am so disappointed. I paid so much for extended warranty and when selling warranty i was told stuff that it would cover and sold me warranty for every little thing separate even a warranty for stains on seats I was told you have kids warranty will come handy and when something gets broken I am told its not covered. I literally never got anything fixed in 3 years and I paid for 5 year warranty. I don't know what warranty was for after all?
Mr Savala was amazing! He ease me into the process of helping me with choosing my car.
I now have a brand new 2021 Red Toyota Corolla
The people there were very nice, they did a lot of good things for me I love the service there.
They are very professional,and really care about the customer,impressive!!I found two scratches in my car four month later after I bought my new camry ,when they saw this there were very friendly and helped totally solve the problem which is beyond my expectation!Thank you so much!
I arrived about 10 minutes until closing time at the service department. Only one service bay was open and I didn't think they were going to provide me service. However, Marvin, the service technician was very professional and took care of me.
Thank you Marvin for your professionalism and for remaining open for your last customer of the day! A+
Update: I was offered a free oil change in response to my poor experiences, and this time, it was a seamless and quick appointment. I always appreciate when businesses try to make things right, so shout out to SM for doing that.
I asked for a 100K mile package (which included the coolant drain and refill which was recommended at my last check-up), oil change, and transmission oil replacement. I didn't get my car back till 5.5 hours later. That wait time is insane. Not only that, but my horn is still broken and was not caught by the multi-point inspection.
One of the salesperson made fun of me when I was returning my leased Camry. He wanted me to take the new one and when I refused, he started making fun that you'll end up buying a trash because you can only afford trash. Btw, I bought 2015 Toyota Corolla Sport and 2016 Toyota Camry after returning that vehicle but not from Sterling McCall Toyota. I will never go there ever.
The people who help us here are great! They know what they do and they answered all the questions I have. We already bought 3 vehicles here in the past and it is a awesome dealership. Thank you Sterling McCall!
I will not ever go back to the dealership. I went there and had ten thousand dollars worth of work done on my brakes AND REMOVE THE TRANSMISSION TO REPLACE THE PAN THE SEAL ETC. The guy helped me name Evan called the warranty company didn't explain everything and I had to call them to sort things out. The Management is terrible. I finally got my truck home and the truck has NO POWER STEERING FLUID, NO ENGINE OIL, NO COOLANT
If you re buying a vehicle at Sterling McCall Toyota ask for Ahmad Meehrab. He takes a personal interest in his customers and goes above and beyond for them even after the sale. It s obvious how his commitment to integrity and customer satisfaction won him the top employee award for the past three years. Buying a vehicle from Ahmad was a great experience- I highly recommend!
Excellent service. My dealer, Walter, gave me an amazing deal and I am very happy with my purchase.
If you would like to talk with a no pressure genuine professional as you consider purchasing your next vehicle, go see Alex Kazemi at Sterling McCall Toyota. Alex is a friendly, patient and kind individual who enjoys people and will spend time with you to discuss the options and provide you with car buying consulting advice. He is not a know it all and he will find the answers to your questions. I recently bought a vehicle from Sterling McCall Toyota and because of Alex, it was the best car buying experience I have ever had.
I recently purchased a used vehicle from Apo at Sterling McCall from more than 800 miles away and the service was top notch. Apo was extremely honest, responsive and thorough with my buying process. It was my first time purchasing a car remotely, so I was nervous about the unknowns, but Apo provided detailed photos and videos of the vehicle. Furthermore, he went out of his way to make sure the vehicle was safe and sound with the shipping service that I set up. The vehicle arrived in pristine condition. Thanks to Sterling McCall and Apo for making my buying experience a great one.
Purchased many cars over the years here, great service, professional staff.
Told the tech about coupon and he indicated it was used on the receipt he emailed me, when I got home and reviewed my receipt he charged me a different amount.
I took my car here for service today. Rey Qui was my service technician and he was fantastic as usual. My service was done quickly and Rey is great with communicating all the details.
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