Sterling McCall Toyota Reviews

Usual always been an excellent services from Sterling Mc Call Toyota..

The tech answered all my questions 1hr tops and there was nice areas with AC and water etc to sit while you wait

It was very quick and they made it super easy to bring my car in for an oil change. The staff was very nice as well

Anthony was very helpful and knowledgeable regarding everything that my vehicle needed. I always go here for maintenance on my car. They don t disappoint!!

I have bought 4 cars from this dealer. I trust and recommend it 100%. Call for Diego, he is the best!

They make it easy to take care of my car !

Their service reps show they truly care about you, your safety , and your vehicle and they treat everyone fairly and respectful ( the best part ladies is that they don t take advantage!)
They are affordable.

Hands down the best service for your Toyota!

My previous experience with Bhong and Ms. Floyd were great, but the day I went to pick up my plates it totally changed. Bhong had called me to follow up on my review I guess. He offered me a free car wash on my next visit. So I told him I would take him up on that when I picked up my plates since i do not leave remotely close to this dealership. Also told him i had some questions about the car and my receipt for the car. The MSRP price on the cars sticker did not match my MSRP price on the receipt. He said he would look into it once I came in. So I made my way to the dealership on Wednesday August 1st. Bhong was not there and could not honor the car wash since he was not there and he also could not assist with looking into the price descrpency on the receipt vs car tag. So he told me to see Ms floyd. I spoke with her and tried to get an answer from her but we keep going in circles. She kept telling she did not know the reason for the descrpency, and I asked her who would I have to talk to about it and she said her. So obviously I just left frustrated with the whole situation. Bhong told me next time I come out he would honor a car wash but there will not be a next time. It is way too far for me to come for just a car wash. The sad thing is, I was going to come back in a few months to possible buy a new Tundra or 4 Runner, but after this experience and the last, I can not give my business to this company, nor would I reccomend it either.

Original review

Rating is solely for Bhong, he was very friendly and accommodating and professional. The sales manager was rude and almost made me walk away. Didn't want Bhongs time and effort to go to waste. I would not reccomend this kind of manager, I understand good cop/ bad cop approach, but it was very inappropriate the way he came with it. Also made my son very uncomfortable trying to joke with him. Over all I would recommend Bhong but not the dealerships manager or his style of sales. I would rate the overall dealership at a 3 star at most. Very hot in the waiting room where you the paperwork for you new purchase, beverages are not cold in the fridge. Over all people do not seem friendly there besides Bhong and Ms. Floyd who assisted with paperwork.

If you are going there to get the value of your car. Must go one or two more places.

My experience was excellent. My car care advisor Adi Diaz was super helpful and very nice. I will for sure be back.

Toyota took care of issues I didn't know I had until pointed out.Fast service! I never take my truck any place else.

Very good customer service and nice and knowledgeable staff and service technician. They done a good job of getting oil change and even change my front brake without much waiting time. Just make sure to make an appointment prior coming to the oil change lube to avoid the long wait time. I highly recommend for lube and brake service.

My second time coming to back to Edwin. Always professional and helpful. Took care of my needs and answered my questions.

Love the customer service and how they really do care about helping you.

George is the best! He takes care all our car problems. He is patient and knowledgeable.

I was helped today by Adilson Diaz, a Toyota Care Professional at the Sterling McCall Toyota in Houston,TX. It's very hard to come across great customer service now and days. Today Adilson Diaz delivered just that for me. I am not a fan of going to car dealers for service. However, he made my experience very friendly and fast! I left today a very happy customer and I will definitely keep coming back to service my car here at Sterling McCall just for Adilson Diaz! Look for this guy, you will be glad you did, trust me!

I have purchased 2 cars from this location already, and if i bought another Toyota surely it would be from the same location. Not only because they have given me a great deal both times but also their after sales service is great. The last time i bought the car from here my credit was not so good but the Finance director ( Mr Rick i believe ) went out of his way to help me and get me a great deal. My sales guy Mr Ahmet helped me pick the right car and guided me through the process.

Last but not least Mr Will Solano has been my Service Advisor since my last three Toyota's. very trust worthy and always on top of things. I never have to call him to check on the status of my car if it is being serviced.

Very nice dealership. Sales people are very attentive. Financing wait time can improve. But when you are selling as many cars as they do the wait is expected. Jose Muniz did an excellent job helping me out.

Sterling McCall Toyota and Mr. Scott were very helpful and made my new purchase a breeze!

Appreciate the service department initiated fast action plan after missing my appointment. Thank you

Jamal JD is great guy. Within couple of hours he made me a proud owner of a camry
Excellent service

Great people who work here. Brought my car here after it flooded. Rick, in service, made sure everything was taken care of and made sure there wasn't any more stress than I already was dealing with.

I have purchased multiple vehicles at this dealership and always use them for maintenance and service. I pay a little extra using the dealership, but knowing it will be done right the first time is worth it.

Great and fast service!! Very organized the time of booking until the end. Excellent job from my service advisor Giorgis!!

Edvin always offers the best service and his knowledge of my vehicle is second to none.

This is my 5th Toyotas I am buying from Johnny the salesman. He can guide you thru the process to pick your choice. He understand what you looking for.Great staffs! No Advil and no pepto bismol required!

Very fast, professional, friendly, reasonably priced, no hassle, no regrets, easy.

I was quoted to receive a 90,000 miles factory required check up, when I got out, your report says a 30,000 miles increment check up, including an oil change. What check up was factory required versus what I got. The price I was quoted was 171 and change, my actual charge was 164 and change. Why the difference?

Superb customer service and quality work in the service department. My Corolla is usually done with getting serviced quicker than they quote. They have a large waiting area with a quiet reading room, which is nice when you need to get work done while you wait. They also offer free fountain drinks and coffee in the waiting area.

I received an email at 1:35 pm with attached pdf document of multi point inspection paperwork. I was home sick and my daughter was waiting in the waiting area. I told her to go to the desk the customer service desk informed her they did not have paperwork. After waiting 30 minutes the customer service desk at past 2 pm said they just got faxed paperwork. My daughter had to wait a total of 4 hours and I had a 9:40 am appointment. Then nobody told her where the car was located. She found the car outside, not in a parking space, but running with keys in ignition in a one way lane facing wrong direction. The car was running for 30 minutes and left unattended someone could have stoled the car. Edwin Solorion Service Consultant and A McGrath certified technician. Also car was almost out of gas.

I have never bought a car by myself. A good friend recommended Ms Kathie
Marsh at Sterling MccallToyota that she would take care of all my concerns. I found her to be honest and concerned of my needs . She helped me with different options. Guided me through the financing I felt comfortable Ms Marsh has been with this company a very long time and knows all the details of helping a first time buyer of a tToyota I choice them because of location and I trusted my friend s advice. Happy to be a new Toyota driver

BEWARE:
This dealership does not protect consumer information properly and your information WILL be left open or forwarded to fraudulent scammers.

I purchased my car in June and have received 3-5 phone calls from "warranty offices" to try and sell me warranties despite me requesting them to stop. The number changes every time.

I specifically have a business line that I do not give out and I only gave to Sterling at purchase fearing something like this would happen.

Sterling McCall did not want to take responsibility for this and claims its "public knowledge". My private number is unlisted and not shared anywhere else.

Overall, the car buying experience was smooth and most of the reps were respectful and nice, but if I had known they would be careless with my information, I would have not purchased a car from them.

Friendly, timely service. Another outstanding Sterling-McCall experience.

The service was prompt and outstanding no long wait time every one was warm and friendly .

When I went to purchase my vehicle I'm glad Apo helped me out. He made sure he did everything he could to make sure I walked out of there with my dream truck. Thank you he deserves 5 stars. But I was not happy that when I returned to drop off my papers that needed to be sign by my co signer they were lost by the receptionist (Taima) or discarded by her after I specifically said please turn them in to Kristen who is the financial lady. I had to drive an hour away to get there and it was so inconvenient for me. That part was upsetting and un organized.

My experience was so good mr. Salim was very professional and very helping person.He is good sales man.

Bad Service! I purchase my vehicle 4 years ago, I ve been taking it to the service department since I purchase it. They broke my oil filter gasket and I was never told about it. Btw Parts department is bad also! It s been a bad experience with this dealer, never purchasing anything here.

Do yourself a favor and go to Keating Toyota, at the moment I m servicing my car there. Great dealer and Service!

It gives you satisfaction but your wallet will rain out $$$$$

The best customer relations.
The best service department.

Eddie is a great help whenever I come for maintainence.

I have been dealing with Sterling McCall Toyota service many years and have always been very well satisfied with the service department.

If there is a way I can give 0 stars, I will give that. I went to a salesman with a lot of great words claiming "we are family and you will get the highest discount." Trying to order a TRD PRO, doesn't make sense what the monthly payment he was charging. I then email him. He never responds, feels like I am pushing him to sell the car. He doesn't have any idea about the color of the car as well. Next weekend I was thinking about ordering the car (As I wanted that before I get married and go on a long camping trip for my honey moon), he made us wait 4 hours. In the middle, he showed up only once and we asked for the itemized breakdown. He said he will give in a min. Then I wait another hour and reach out to him. He forgot even after printing out the itemized breakdown invoice. Then another 2 hours wait, and he is over the phone without any courtesy to tell us why we have to wait. Eventually, I gave up and said we cancel our order.
I have never seen such a lackadaisical customer service where the customer has to push for buying a car. I am happy to pay "family discount" from my own pocket and get the damn car! Please - please fix your customer service. I wasted my 1 day weekend in your dealership to be treated in this manner. Trying to deal with the customer like humans would give you a better business.

We have been a customer for this Sterling McCall location for about 20 years. Has purchase a few cars from them and always have good service. Its time for us to get a new car. We were looking into buying a new RAV4 and walked in the floor and was looking at another car in the show room. David Lou salesman approached us and introduce himself. We expressed that we are interested in getting a new RAV4, he immediately tells us that due to the rain, there won't get any test driving available. He then walked us back to his desk and kept telling us about how he can only get us $1000 factory discount and no more. Also tells us that we came in the worst time of the year and apparently there is a shortage of RAV4. We have to kept asking him questions in terms of more info with the new RAV4 and he said he will give us a booklet to read. Then, he pulled up with his computer screen and start to tell us RAV4 TF, PF or whatever F........we have no idea what he was talking about. When we ask him to explain, he continues to tell us that "i can talk till tomorrow about the features". At the end of the day, left us confuse and the whole impression from him to us is that we are not welcome there; there are no vehicle and our fault to even walk in to ask for info or request for test drive.
After being treated like dirt, we don't even bother to go see a manager to further help. We went to Mike Calvert Toyota, they have plenty of selections. GREAT customer service and we were able to test drive and bought a brand new RAV4 limited addition. All we ask for is being treated as a customer and not being talk to like we are his children. We have money to buy any care but we like the RAV4 and it's quality, we are not here to listen to how much discount we can get upfront.
Will definitely not return but i do want to share our experience. I don't know what they taught their sales but they are not there to sale. Hard to find people who would just do they job like they are suppose to around town anymore.

quick and clean. I found the car I wanted online, data was accurate for price, specs, and mileage. I test drove it, inspected, and bought in about 2 hours. Never felt hassled.

Worst customer service!!!!! Keeping me on hold for 1 hour and 14 minutes just to ask a simple price & availability question!!!!! Had to hang up at the end anyways since I wasn t gonna stay on hold for another hour or 2

I've been coming here for years to get my car serviced by Luis Hernandez. He is always friendly and does a great job at explaining things and letting me know what my car needs.

Took advantage of Oil & Filter Change (Synthetic $39.95); but
Paid $62.55. Some of the extra charge was shown in small print in your mailed advertisement (6th quart of oil+ Tax).
There was then a $6.62 Charge for "Plug W/Head Straigh" (oil drain plug) + $0.70 gasket + $4.00 shop charge; no issue with this drain plug during last oil change.
The one one star is for the pleasant service tech that took care of me and the lack of the other 4 stars is for advertisement that needs improvement & questionable cause for oil drain plug replacement.

This gives me pause in considering your dealership for the $1848.31in repair/replacement needs you identified for my Sienna.

(If you check the Vin number you will notice that I purchased the Sienna at your dealer ship)

Been going there for over 5 years but lately it's been very frustrateing . I'm going to try another dealership for service. I just purchased a new car last October and the salesman was a sweetheart . I'm so sorry but customer service is everything to me.

Best Dealership that Ive been associated with. They treat you like family. Thank you Sterling Mccall Toyota for the great service!!

salesman was nice enough but price was too high for new highlander. went a few miles down road to Mike Calvert and saved $7000.

Very good attention, speed, excellent treatment, I always thought here they only sold new Toyota cars, it is not like that, there are a variety of brands and they are also sold used at a very good price and of certified quality ... I recommend it

I like express my gratitude to the whole staff parts, service, casheisr. Thanks so much for gettlettin it done.

My experience with Sterling McCall Toyota were great. Outstanding service . I'm very satisfied with my purchase

Oscar was my service manager and he did an excellent job assisting me today with my vehicle maintenance. He recommended all that my vehicle needed for the day. Advised on the amount of time I needed to stay, which was pretty accurate. Thank you for your great help!

I bought my new Camry a week ago at the Sterling McCall Toyota dealership. It was my fourth Camry which I purchased at this dealership, and every time I have an excellent service from Mr. Senad Hadzihusejnovic. I would like to thank Mr. Senad Hadzihusejnovic for his outstanding work. I also would like to thank Mr. Lincoln Ibrahim for showing me my new Camry and explaining the new features of this model. I recommend this dealership to all my friends and many of them purchased their cars here. Thank you!!!

I had a very good experience with people I came in contact with. Buying your first car is always a hassle but Soroush and Annie made it easier . I was out of there in less than two hours with a car of my choice and a good deal.

Michael wolf made it easy to buy a new car. Sterling McCall had an incredible selection of cars. The only reason they don't get a 5 star is the length of time it takes to complete the paperwork.

One of the problems I took my car in for they IND that it was fixed on the paperwork and it is not. First and last time bringing my car here.

Great experience and great service everything was explained well.

Brought Tundra for oil change and inspection in the morning. Basic service was fairly quick - about 30 min. total wait time. Service advisor briefly went over inspection results upon check-out. Only glitch was waiting for someone in the service area to acknowledge me when checking in.

TRASH, WILL MESS UP YOUR CAR AND WONT RETURN CALLS. THEY PUT THE WRONG MOTOR MOTOR IN MY CAR. GO.TO THE HYUNDAI DEALERSHIP OFF OF 610 IN HOUSTON TEXAS

If I could I would not even give a star at all, I wouldn t. Went to buy a Toyota Tundra SR5 Off Road with money in hand and was given false advertisement. Beautiful truck with sticker at $46,000 ended up being $57,000 when sitting down. The manager seems to think this is okay because they are following the law and only have to put the manufacturers sticker in the window . The manager was also very rude and took the whole ordeal as a joke with a smirk on his face the whole time Pretty sure no one would be okay with being told by there salesman the truck would cost $46,000 plus had more possible rebates. So disappointed with this service.

Good job taking care of my 4 runner. Been coming to this dealership for 30 yrs having multiple Toyotas. Had minimal problems and they were always willing to listen and work with you. Will always come back.

Professional and attentive. They have gotten better at their wait time.

They were courteous and gave estimate time of wait which ended being less . They reviewed maintenance performed and we were out 1 1/2 hours.

They have one of the most exceptional service. They are beyond helpful and very quick as well. Rick is great. I would recommend this place to all and would go back. Thank you guys so much

Great customer service tory did exelent job help me, get the car i was looking for.If you need a car contact her at preowned department.

Service department is pretty good. Organized and prices are decent.

I love going to Sterling McCall to get my car serviced. They have wonderful customer service and I appreciate how efficient they are. I also really like that they have a customer lounge and reading room! As a grad student, I love being able to use the reading room to do school work while I wait for my vehicle to be serviced. I just completed my 40,000 mile check, and I know I can always trust Sterling McCall with my car!

Carlos, the person that received me and explained to me the status of my vehicle did an outstanding job today.

I had been to different Toyota dealerships and some asked for a big down payment and mentioned credit. I was referred to Mr. Salim Adil at Sterling Mccall Toyota by a friend and before going to him I read his online reviews. Mr. Salim Adil helped me in getting a good deal and provided excellent service.

Great service and support provided by Rick and his team. Well done.

Worst experience I ve ever had with car service. Brought in my car for an airbag recall. On the drive home after the service, my car battery light came on would no longer start without a jump. Had no issues with battery or starting whatsoever before bringing it in. Had to bring it all the back to the dealership the next day so they could charge me $60 to change a $2 battery connection piece. They assured me they had nothing to do with the issue that started immediately after they serviced it. We will never bring a car back here for service again. We both drive currently Toyotas and my wife wants a 4Runner for her next car. We will not be purchasing from here.

Both efficient and professional it was a very good experience. I had ask that they also help me with a phone /car problem. Obviously it was not part of the 5,000 mile check up. They were happy to accommodate me and now all work together.

I HAVE BEEN TRYING FOR AT LEAST AN HOUR TRYING TO GET SERVICE AND NO ONE ANSWERS THE PHONE NOT EVEN THE OPERATOR

Rick Howell is the Service Manager I ve worked with for a number of years. He s very responsive, knowledgeable and has great attention to detail. I ve always had great experience at Sterling McCall.

They have really bad customer care regret buying a car from them. Will never buy again from them. I do not recommend these place If you want to buy a car find another dealer. I rate them 0 star.

I arrived at 7am, was greeted right away. I was only there for almost 2 hours which was not long at all considering the services I requested.

I was able to sit outside and self distance easily, for those who are concerned about this being available.

I am very grateful for your best service, work was done before the time which was expected .
I appreciate your dedication to your work.
Again thanks for great service.

I had to wait 5 weeks to get new tires on my car! That s totally unacceptable. The rep taking care of my car told me everything was approved by my insurance and the tires were ordered only to find out that wasn t true. His boss called me the next day to ask why my car was still there and no one had started the work after three weeks! I finally received my car four weeks after I brought it in! Not good service. Be honest with your customers.

I have been coming here for the past 6 years. Service was excellent until my past two visits this year.

First visit, my advisor Britney Murphy never called me to keep me updated. I had a hard time reaching her and kept talking to different people each time. In the end I wasn t even contacted to let me know that I wouldn t be able to pick up my car that day.

Second visit, I ended up with the same advisor again. However I decided to give her another chance. Again I made attempts to ask updates on my car after 2-3hours of dropping it off there. She had a Vietnamese technician call me assuming that I couldn t speak English! I haven t met or even spoken to her that day! Again she never made attempts to reach me and eventually my car was left there again overnight. Very inconsiderate and inconvenient for a customer especially if they didn t have another reliable transportation for work!

Next morning, I called and got our in hold several times and the call never got to her. i finally spoke to another manager, Will Solano. He was very reliable and consistent in keeping me updated. Overall, I never even spoke or met with Britney. I highly recommend that you don t deal with her. I am very pleased with the technician that worked on my car and with The manager Will Solano.

For future services, I am now very hesitant to come back there. It seems like a lot of people that used to work there left and things are handled differently...