John Scott was amazing. He made the purchase process so easy. Almost too easy! He was very friendly and knowledgeable of my new car. I went to another dealership before meeting with John and they did not make me feel welcomed or valued like the staff at Sterling McCall did. Thank you so much for all you have done for my family. We will definitely recommend Sterling McCall.
I walked into the dealership on Saturday, August 21st approximately 2:30 p.m. and was immediately greeted by Danny Bun. He was so welcoming and inviting. He made me feel at ease and it was no pressure/haggle. I found a car that I liked, it was the perfect price and Mr. Bun referred me over to the most pleasant guy by name of Harry Nguyen. These 2 gentlemen eased my anxiety and made this car buying experience the BEST EVER! I will tell everyone I know about my experience, because of the level of service that I received from Danny and Harry. They are truly AMAZING!!
Very poor service and very unprofessional... When I first posted my review a guy named Derek and Jerry asked me to reach out to him to take care of my issues. Sure thing I tried to reach out to him via email and phone but he never got back to me. Yet they have it's to send me advertising...I just bought my brother another Toyota from Mike Toyota... because Sterling with mangers like Derek and Jerry are nothing but a fraud ....
Came in for an oil change with a Coupon. Shop manager didn't want to honor the Coupon price. Had to speak with the General Manager to get the advertised promotion.
I didn t have an appointment today but due to my tire pressure light being on I decided to take my Camry in and it was time for my 20,000 mile service checkup. When I arrived I was asked if I had an appointment in which I did not. No problem, the guy directed me over to the fast lane and Cedric was of great assistance. It didn t take too long for the service and my car was back on the road. Thanks to Cedric and the service guys at Sterling McCall Toyota.
Rey was very helpful and cooperative. The best part is when you get an appointment, they stick to the timing. I am very happy with my experience with them
Toyota's Dealerships are #1. No matter where I stop for service, they give top customer service. I purchased my vehicle at Fred Haas Toyota. I was on my way to my Dr appointment and noticed a warning on a low tire. Thank you Sterling McCall for giving me good service.
A good treatment and a different experience than in other places, I invite all my Latin people to come to this place, someone will attend their language and how they deserve ...
It s embarrassing that a huge dealership like Sterling McCall to hire only 1 technician to do INSPECTION. I took my car in for an oil change & inspection and they told me that their technician that handle inspection is in today and to come back tomorrow. WHATT!! Are you kidding me. SO DISAPPOINTING
Bought a vehicle here a year ago from Mr. Robert Savala. Came back for a maintenance and the battery is out of warranty due to a few miles. Spoke with Mr. Savala who spoke with GM Bush and Mr. Phillip Nguyen in service and they helped out when they didn't have to. This shows the importance of having the right sales guy, having a valued relationship, and having the right person with the right team to help you after the sale. A big big Thank you to the Sterling McCall Toyota team.
EXCELLENT Customer Service. THANK YOU Alex Kazemi, for going the extra mile and helping me find the car I wanted a Toyota RAV and making sure I got a great deal. It was a pleasure meeting you and doing business with you too.I will highly recommend you.
Cedric McCall was extremely helpful and detailed with explaining everything.
They where out of tire size for tundra ; also their inspection machine was out.
Will is the Rep i I check in with the last (2) times I went in. He is the "Super Man of the service dept on my Eyes!!! He's professional, he's kind, he goes the Extra Mile in addressing all my concerns. He's Thebomb.com!!!
We worked with Bert Mann who was an outstanding salesman. He was curteous, knowledable, and most importantly he was straightforward with us. We never felt pressured and he got us a great price on a great car. Thanks Bert, you're the man!
I always go here for service my rav4. The techs are nice and professional. The wait is usually long +1hr, but they have coffee and wifi. One bad thing is the contractors around always push me to fix my window cracks, which i can't even see.
George in services was great. He is
prompt in providing updates and dealt with the insurance for us.
When you go, ask for Johnny Wong. He does his research and is very prepared for any questions or needs you need addressed for your car. The process was very quick but thorough. It only took a couple hours for me to have a walk out.
Arrived a little early for an oil change appointment, but we were taken care of quickly. We were very pleased with the service we received.
The tech was really when I arrived, and explained the service that would be done on my car. My car was ready at the time promised.
Clean location, friendly service and the wait was comfortable
Oscar Casas from the service department took extremely great care of me. He was thorough, polite and very very knowledgeable about the issues that were going on with my car!!
Thank you Oscar for going the extra mile in making my service experience pleasant!
Marixa
5 stars. This dealership cares about it's clients and does what they say they will do.
Great service would recommend it to anyone
Didnt even have an appointment and got me out of there in like 40 minutes and they were busy
So if u ask me thats good time
Great customer service, test drive to out the door in no time at all, I highly recommend, they can even deliver if you are not trading one in.
Sorry I put my review on the wrong company. I apologize for the inconvenience.
The guys that attended to me were of utmost courtesy, kind and helpful. He took time to explain in details what and what needs to be done. Kudos guys.
The staffs were very helpful and courteous. The car's Toyota brand battery was replaced with a new Toyota brand battery; however, the old battery died within 2 years and yet the Sterling McCall dealership prorated it as 50% when the old battery had 60 months warranty. I was not certain how they could come up with that prorated ratio when in reality the ratio should be 23/60. I ended up paying $95.75 (battery + labor + tax).
Updated review on 10/12/2020 service:
I have to downgrade their service rating to 2 stars and I would list the reasons here with the information that I have. This is about the Toyota OEM car battery , True Start. I had to bring my car back to the dealership because this second battery which was replaced in 06/20/2018 failed on me. So here was the chronological order of the Toyota OEM brand, True Start, battery replacements:
7/14/2016 $130.76 => brand new battery with 60 months warranty was purchased to replace the old one.
6/20/2018 $95.75 => about 23 months of usage, the battery was replaced by another True Start battery with 60 months warranty. This was prorated. So this was the second battery
6/22/2018 -$16.59 => After I complained on the above review, Sterling McCall contacted me and refunded -$16.59. Thus I kept their rating at 4 stars for their good service and they did show the caring.
10/12/2020 $100.13 => A little over 2 years, that second battery failed and now this car is on a third True Start battery.
* The total I paid so far is $310.05 out of my own pocket. If I would include the first date of the first battery installation (07/14/2016) then up until now, 11/05/2020, the duration is not even 5 years or 60 months yet. So for a 60 month or 5 year rated battery, it should last at least until 10/2020, but it did not. So, it looked as if I paid more than $300 for a 4 year and 3 month batteries. When I mentioned this to a young man, service technician, instead of accepting the fact that this Toyota OEM battery did not live up to its warranty and its name, Toyota, he blamed it on True Start. I told him but Toyota chose this brand and they need to stand behind it. Instead of empathy, he went on and told me that if I want to replace the battery, then I have to pay for the prorated price of the new battery. I went ahead and did because my car was already there and I didn't have time to bring it elsewhere. But, the next time this third replaced prorated battery dies, I will not bring my car back to this dealership anymore. Stay away from Toyota OEM True Start battery.
Jasmine Garcia recommendation a good salesmen Apo , He attended all my questions & concerns. He did not try to sell me something I did not want. He attended me on what I exactly wanted. He went to straight to the point instead of selling something I did not want. Jasmine & Apo was awesome! Thank yall!
Will Solano was my service representative and did an amazing job! So very helpful and knowledgeable. Totally professional and an asset to Sterling McCall. I will be returning because of the great service. Thank you!
We had a choice of 3 dealerships to buy our Sienna van, but Marc Guerrero made the decision easy. He was knowledgeable, thorough, most personable and actually drove us 1 1/2 hours to our first stop on our way home. We have already recommended Marc and Sterling McCallen to 2 family members in Houston.
Marc made our experience enjoyable and represents your dealership quite well.
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I am very happy & satisfied with Sterling McCall Toyota the best experience by far to date ever had with a dealership Service Center. I know we live in a time no one is perfect but I have nothing but great things to say about my appointment today. I was greeted by a very friendly worker when pulled in, My service advisor was Charles Nguyen he was outstanding explained everything completely, even copied my report as a courtesy. On leaving there was a car blocking and one of the service team said let me move it for you right away. When I called to make my appointment I spoke with a very nice helpful, patient lady she said her name was "Lashonda". The day before my appointment someone called to confirmed. In my opinion this is top-notch service. I know we don't live in a perfect world so shouldn't expect perfection or everything to go out way but today I received excellent customer service. It's common for ones to provide feedback on things not go so well so I feel it's important to take time to provide feedback when something goes well & to show appreciation. I am new to Texas and was needing reputable car repair recently I took to a repair shop that charged me for repairs didn't fix & the next day said they are no longer in business someone else took over and wouldn't resolve what happened. So I am so grateful for Sterling giving me faith again that not all are out to take you & you can find good service. Thanks again for the great service today & please tell Charles I really appreciate his professional & concern for me it made my day & made this stressful situation a little less. Also, I loved the quite room that was so clean away from main waiting room for our use. What a thoughfil touch. Take care & continue to be safe!
Sterling MacCall , best dealership for buying and selling cars ... well trained and professional staff , I have been using their service since 2016.
Excellent Excellent Excellent customer service .
Thanks Toyota
Sterling McCall is the gold standard ... I would not go anywhere else ... Michael Wolf in leasing has become a friend ... it's like going to see a trusted family member ... confident that as a customer I get an excellent deal at a fair price at the best Toyota dealership in Houston ... no doubt, the top one in the state ....
Excellent service. The staff are extremely friendly
i just want know what wrong with this .Please give me an explanation, thank you Is it a leak, only 6 months, the car bought a lot of small problems
Couple of friends ,we acompane a friend to buy a new 0mil. Car for his work.ppl was great no presure just tones of info. Bout d cars he was intrested in.asked for my info. On 3 cars gav him my opinion.but found out work wouldn't accept 2 of them and winded up buying a new car another friend...my x was asking bout cars aswell and my opinion which i know him too well more than he knows himself...TOLD HIM NOT 2 B WAISTING PPLS TIME .i know he wasn't going to buy nothing,but spend his $$ from law suit on stupid stuff like d $$$-hungry girls back in his country
They need some big time training in client experience
My service advisor, Marvin Salmeron was extremely helpful & Informative. Great Customer service .highly recommended :)
Many thanks to Guillermo, Senad, Walter and Mauricio for giving me the best car buying experience I've ever had. I absolutely love my 2020 Tundra!
Excellent customer service with so much honesty. I would recommend all of my friends and relatives to come to mr. Shawn Atashband.
My main reason for service was to have the airbags replaced under the worldwide recall. I arrived a few minutes early and they took my car right away. While doing a multipoint inspection they noticed that my water pump was leaking. Getting that taken care of as well, total time was less than 3 hours even though the time reserved for the airbags was 3-5 hours. Service was thorough and professional. This is the third vehicle I have purchased from this dealer and I am always satisfied.
Very good place, good management and staff and get good deals
Jeebus who knew my car can have like a bajillion recalls?! Well that s what lead to me coming here and getting my car inspected so I don t die driving the streeets ya know? haha jk but serious though.
I drove up around 12, gentleman walked up to my car and asked me what I needed to get done and he quickly serviced me. Ask for a few information, looked up what was wrong and took the car in for service. Told me it would take 3-4 hours. There s a waiting area more so like a lounge for customers to wait in but I prefer to just drop it off. My maintenance guy, Pedro called me around 4 saying it was ready and literally received an email telling me my vehicle was ready. Quick and prompt. Pedro explained in details what was service for my lunch box Scion xB. Very detailed? Unfortunately not everything was fixed that day since they didn t have all the parts so it needs to be ordered. Overall, I was very please with the work they had done. Coming back in a month to fix the airbags!
I had a great experience of buying my first brand new car at this place! As a first time buyer, I had many questions. The dealership workers were extremely knowledgeable about the process and the products, and they answered to all my questions and assisted with choosing the best option.
I am very grateful for their attitude and desire to help me and the rest of the customers.
Besides, I highly appreciate the services provided by Timothy "AUGGIE" Mathis, Tony Georges, and Mauricio Rivera! Thank you, guys, very much!!!
Very satisfied with the service.only thing has to wait for long to make the paper work.rest everything was good.good attitude of the staff.
Love Sterling McCall! Professional, not pushy, organized and quick.
Customer service was excellent. Time frame for getting work done was stated at time of drop off. Updates were given regularly throughout process. Summary update was given at completion of work. Great communication is much appreciated!
Sterling McCall met my expectations for quickly performing my requested maintenance service today , and Carlos (Service Adviser) ensured my timeline was met!
met with Joshua Antonio in internet sales. he sent me a quote for a new Camry SE trim and when i got to the dealership he started saying" i made a mistake on the price" and added 1000.00 to his estimate! the old bait and switch. i will not be going back there. I do not have times for games and hidden costs.
Just an update Senate a manager from sales reached out to me to find out about my issue. I found him to be shallow and not interested in how i was treated all he seemed to be interested in was me withdrawing this review.
Toyota took care of my car and my service consultant Cedric McCall did an amazing job and very courteous
EDIT: I emailed the manager who reached out and they took great care of me. Allowed me to pay the difference for what I wanted and redo my contract. Very understanding and worked extremely fast to take care of me. Great customer service and communication the second time around.
Purchased a brand new car here. Specifically mentioned I d prefer keyless ignition and no touch unlock if the car had it and was told by associate they d check into it but she didn t think that car had that option. She didn t mention it again so I assumed it wasn t an option. I was not offered to look at the other trim of the car and was sold the basic. I later learned that the upgraded model includes this feature. Called the dealership to see if they could take the car back and allow me to pay the difference for the upgraded car and was told they couldn t do anything for me because it had already been processed. I ve only had the car for four days. When I a spoke with the sales rep and mentioned I had asked her the night I bought the car if they had this feature available she said I never mentioned that. Ive put about 80 miles on the car in total and literally am trying to give them more money to buy the upgraded trim. Was told I could trade it in for the trade in price and buy the new one or pay $700 to add remote start. I will not be purchasing here in the future. I recognize they can t just swap the car out but I didn t feel like they even tried to help me out with this and I spent a lot on this for it to not be what I wanted.
To top it off I went to get my car washed there today for the free wash. I left with the interior not even touched. It was obviously not cleaned. There are spots on the car because it wasn t rinsed well. And there are white specks on the trim of the black window that won t come off and look like staining. I waited over an hour and a half to leave with my car not cleaned well and damaged. This car isn t even a week old. Really.
My service advisor, Rick Howell, was very good and listened to me explain what needed to be done. This service was based on my last visit recommendations.
The work was completed quickly. I have been having my various Land Cruisers serviced at Sterling McCall for many years and have always been satisfied with the work.
Fixed everything in great timing. Edwin was amazing!!
I went to this location on March 15 and bought the 2016 scion ia and I am very happy with the purchase my salesman chris nughyn made sure I got a reasonable price for the car. I would recommend this location to my friends and family and want to thank chris for all his help.
Brought my car in, person helping me instantly recognized someone stole the catalytic converter and suggested I call my insurance company. Assures me they've worked with insurance before and won't be a problem. A week later get a phone call from my insurance that they can't get ahold of anyone at Sterling McCall to get estimate done before authorizing work. Spent 30 minutes on hold and still never got answer why they were hadn't contacted my insurance company.
Great, fast service. Makes me confident my Highlander is at peak performance.
They are always polite, knowledgeable, informative and get the job done promptly.
I went in to get my 40k service done on my Scion and the staff did fantastic! I got there about 7am and was needing tires badly. My tire size was not in stock and was a rare size. I was offered a rental car for a few hours no charge while they drove an hour away to get the right size tires. With new tires and an alignment, I was on my way with my own car by noon. This is my 3rd time coming to this location and they have given fantastic service every time!
I was expecting to hate going to the dealer, but I have nothing bad to say about my time there. Krystin and Hamza were very helpful and reasonable.
I love these guys amazing customer service and they actually give you advise and recommendations for you car service. They also explain the services and tell you why it would be best to do the service. The lounge is big and comfy and the best of all is they have fancy coffee and sodas.
I get my 4runner serviced here every 5K miles. I always take it to Will Solano, he does a great job and he comes across as very honest and straightforward. He always goes the extra mile to make sure my car is in good shape and that I'm satisfied. Just got my 100K mile service and it's still running perfectly thanks to Will!
Excellent sales and finance team. Really helped us as much as possible to get the car that we wanted, at a competitive price.
Throughout the process, they maintained their commitment and did everything possible for us to get a good car deal.
Highly recommended dealership for the sales as well as financing requirements.
Sincerely appreciate the efforts of Duy who worked very hard during the entire sales process.
Also, a special mention of thanks to Ray from the finance team.
My service experience is always great. Never had a problem taking my car for its service, the staff are always friendly...
Rick Howell is amazing. He has been my service manager for all three years I have owned my Tundra. He goes above and beyond every time I am there to ensure the work is done correctly and promptly. This guy and this shop is the tops on my list and I will certainly purchase my next truck from here so they can service it. Thanks Rick and service team for your outstanding performance every time!!!
I hate this place the service department is trash even with an appointment you are going to wait forever and the sad part is you wait and pay so much and the stuff is never fully complete and you have to go back for something. a tire rotation and oil change simplest ish ever but I waited only to get my car back and notice the damn caps on the tires are missing then i call them and wait on hold 5 minutes only to get someone who puts me back on hold and hang up in my face. Then to top it off I just got the car last yr 2016 February from them and now you say the battery is not passing a performance test there is no way in hot hell this battery should go out in a year it's a used car but seriously I'm just so pissed I don't know how to calmly say give me my damn tire caps and I won't come back there. I'm looking to see if my warranty applies at all Toyota dealership now....... the only person i dealt with that I feel was actual helpful was Jason on my second call back I thank him for apologizing and at least trying to resolve the issues even tho it just caps for tires but still
Super dealer Hamza Kalender who is best seller. Very helpful and working hard for you. Thanks Hamza
We have been buying cars from Sterling McCall since the last 5 years and we always trusted them with the prices and all but this time Whalen I was shopping for a 2016 Camry I thought I check others and I was surprised how we were getting ripped off!!! I referred them to everyone in the family but I'm very disappointed.
Alex Kazemi was very friendly auto sales, working hard to find the right car for my family, he was helpful after we purchased the car as well, I will recommend him to my friends for sure, after we driving 18 years of Toyota we got another new one again. we still love it.
I ve received an excellent Service! Apo (salesman), did I great job finding me the best car, with all the characteristics I was looking for! Good deal, kind and very respectful!! I highly recommend Sterling McCall Toyota, and Apo as a salesman!
Excellent service was attended by Carlos Flores ...
Excellent service! Everything went smoothly. Got a great car at great price. Thank you!!!
Great customer service hands down! Adi Diaz was very helpful and gave wonderful feedback about my vechile. I would highly recommend my family and friend to make sure everyone leaves on a good note. He was thorough and communicative, above and beyond providing information I needed. Friendly and authentic.
I was very disappointed. My car was ready and parked for a long time but could not find the agent. I had to ask other folks to help find the paperwork so I can pay and leave.
Took my Toyota Camry in for schedule maintenance, they were able to get me scheduled for the same day at a time that was convenient for me. They were quick and efficient, the only negative was the first guy I talked with possibly needs more training on communicating with customers, when I explained why I was there he simply walked away without any explanation. Another employee was there and he helped me immediately.
I purchased a used vehicle from Apo, love the dealership. They were very transparent, what you see is what you get. I would definitely recommend Apo to anyone who is in the market for a used/new vehicle. Thank you guys!!! :)
I arrived early for my 20K service. I was keep up to date with a text. Found an alignment problem and I authorized the repair. I was back on the road in just over an hour.
Kevin (service advisor) was very knowledgeable of what service was needed. What I like most about him was that he didn't take advantage of unnecessary repairs needed at this time and he told me when was the right time to do these repair.
I live down the street from Don McGill Toyota, and I will NEVER take any of my vehicles to anywhere else but Sterling McCall Toyota. I always get exceptional service at Sterling McCall!
Staff was courteous and available to answer any questions and concerns. They were busy, yet service was performed in a timely manner.
Awesome and prompt service. I made an appointment the same day and received the best service. I will continue to come here for all of my vehicle maintenance service needs.
Had the best experience working with Bella in sales and Megan in Finance. They were upfront and honest in their pricing breaking everything down for me. The whole process was seamless, and I did everything over the phone. It took me 30 minutes at the dealership to get through financing and get my car! Best experience I've ever had buying a car.
sterlingmccalltoyota.com
