Sterling McCall Toyota Reviews

The Customer specialist Cedric was very helpful and went well out of his way to fulfill all of my issues

Great experience buying from Sterling Mccall Toyota. Omar Sattar is on top of the game. With quick response times to all questions to helpful information on the next step of the process. You get a friendly vibe from all that I talked to there. Ed Tsui was also apart of this truck deal and also was very courteous and quick to respond with answers on any matter.
All in all I would not hesitate doing business with Sterling Mccall Toyota.

the financial guy trapped me in warranty that i did not even want he is a Hispanic guy I forgot his name told him that I don't want the warranty cancel it he did not canceled the useless warranty please someone in management department solve this issue because of their own commission the finance guy traps everyone not all of them are the same but that Hispanic guy was so rude and sign the documents on me while it has been 3 months i been there couple time s to cancel this warranty but he keeps telling me you can not do it .I DONT NEED THIS WARRANTY PLEASE SOMEONE HELP ME
OTHER THEN THAT ALL STUFFS ARE NICE AND FRIENDLY

please do not select that guy whose office is 2nd door on the right side he will trap you and at the end tell you that you have signed the documents now u can not cancel the warranty

Brayan was polite, detailed and fast in replacing my dead battery. He even set my clock to the correct time!

Amazing experience using their valet service for the first time. My vehicle has been serviced there since I bought it and they ve always been great.

Great job in a timely manner in a good relaxation and comfort environment.

My positive review is because Mr.Edwin used to work in the express lube Dept now transfered to service. I didn t know that there were honest staff till I met Edwin. I used to travel about 55-60 miles to another Toyota dealer in cypress for even oil change while I am staying here at the corner of Sterlling. It has been a blessing since I met Edwin. He is a very hard working man and above all he is honest because honesty is the key. I always trusted my cars in his hand. He surely know all about cars and beyond. You can always count on Edwin in the service dept. Ask for Edwin and you will never go wrong. Sterlling McCall Toyota need to honor staff like Edwin. My families has been coming to Sterlling McCall Toyota for all their car services. All my friends go to Edwin too. Thanks Edwin.

Had an oil change and state inspection done today. Took around 90 min. Waiting area was ok. Not too close to anyone and area was clean. Most employees wore masks

Very fast and friendly service today! Comfortable waiting area.

Aldi was incredibly welcoming and courteous. The service was quick and I felt comfortable in the waiting area. All-around a great experience! I will definitely be back.

Quick and professional. Willing to finance with no/bad credit. We have to go back in for a little device but nothing major. Over all, an amazing experience. If you're in the market, give them a browse!

Other times given me better servicio..hoy 1/25/20 avian'm here again for the remplaso of the air bag waiting for 3 hours which informed me that the maximum wait was 2 hours and been here for over 3 hrs. I went to ask why the delay? I answered that in 5 minutes spent an additional 35 too irresponsible, come for a replacement bolsa..No by a transmission !!! I think the supervisor must see what happens.

Greeted immediately by a man in the service department. He directed me to express maintenance where my Tacoma was taken right in. I was there about 20
Min.

They were rude! Couldn't help at all. All we needed was the use pf a jack! They had everything we needed if we paid alot to them. Ended up calling AARP for roadside assistance.

Very good and experienced crew and understood the need of a customer

Went there to buy a small part (bushing) for the gear of my Toyota, they said they don't have that specific part and I have to buy the whole part which costs way more! I end up ordering it online and it was delivered by a day. Speciall thanks to Amazon

Will & Oscar were very efficient in answering my questions about my car service. The team caught the problem with the tires on my car. Every one was wearing their masks during this age of Covid. Thanks.

Not recommended place for your deal. The salesperson I met looked not willing to negotiate and change words, not trustworthy.

Sonvu. The. Good sale man in yours Toyota dealer service very good job 100.piong

I had a great experience purchasing my car here. They were beyond helpful and left with an even newer vehicle than I came to buy. For an awesome price. Everyone was professional, accommodating and they delivered.

Excellent and fast service. Just waited for less than 30 minutes for oil change and tire rotation.

I always have the best service at this location. I come here to get my maintanence done on my car and I never leave disappointed. ADI DIAZ is so kind and always goes above and beyond to help me with what I need. He also makes sure I leave on time, sometimes even earlier than expected. He seriously deserves a raise for his spectacular performance. Truly always a great experience here at this dealership. So, if anyone needs service on your car.. this is the location to try out.

What a shockingly perfect experience. James and Tommy couldn't have treated us any better. Amazing price on the exactly truck we were looking for. Thanks guys! (Hope the AC gets fixed soon in there! )

They are systematic and competitive in pricing. Best to choose online service appointments...they had a different at spot price but they did the online price match for me. Good customer lounge to wait and work with FiWi but they haven t got any sanitizer dispenser!!! A must during pandemic...

I bought a Tacoma 12 yrs ago from Sterling McCall. It was time for a new one, so I returned to Sterling McCall hoping for the quality of service I had previously experienced. I was not disappointed. My salesperson, Hamza, has worked there for six years, so he was quite knowledgeable about product specifics, and made the purchasing process very easy.

Fast, reliable and good communication. The only constructive thing I would have to say is they may need to train and enforce a bit more on social distancing.

This experience by far was the best! Giane and all the staff did an amazing job at finding us the right car with a great price. I will definitely be a return customer to Sterling McCall Toyota.

I've been using Sterling McCall Toyota since I purchased my Corolla in 2015.
Every time I come to them - either with the regular maintenance, or car inspection, or with a small problem - everything is being done promptly and with high quality. Last 2 times it was Rey Qui who serviced my car and I hope to come to him again next time.

Went in for an oil change and found them professional, friendly, prompt, and fair.

I went in to do the 40K service, made an appointment the day before and was able to get out within a reasonable amount of time. Giorgis was friendly.

Do not go to Sterling McCall Toyota to get your car fixed under any circumstances. Came here, waited for hours, hey didn't have the part. Had to come back, service person said car would be ready in 2 hours. Waited for over 2 hours, went to check status. Turns out they still didn't have the part and weren't even working on the car at all! Tried to blow me off, I said NO.
Right now they are giving me a rental car. They didn't offer this until I threw a huge fit. It shouldn't take this to get treated fairly. They probably treat all women like this. They are bullies and not on the ball.

Called for a quote on a windshield replacement on a 2017 Rav4. Called 5 times actually. The service department didn't pick up twice and hung up on me 3 times. When I told this to the customer service lady that transfer the calls, she transferred me mid sentence anyways. Horrible service

Rey Qui was very professional and personable. He went above and beyond to make sure my every concern was addressed. More importantly, his customer service and friendly personality topped the service experience. Excellent representative!!!

I brought in an 05 Sienna with a broken water pump inlet stem. I told them that when I brought it in, but it took them 3.5 hours to tell me that it was just the radiator hose. I said, No, it s the inlet stem. They went out and took pictures, brought them back and told me it wasn t the stem. I had to say, Stick your finger inside it. You ll feel the hole. 15 minutes later they came back and said I was right. Price doubled, no one gave me the multipoint inspection report, and they didn t replace the shroud that I d had to pull. So I had to make the diagnosis, complete the repair, and pay their hourly rate for the full job. It s still running, so that at least I something.

Excellent customer service on this visit and throughout the years! The Service Department Representative that handled my appointment: Edwin was fantastic!!! He was extremely knowledgeable, professional and mindful of my time.

I always have excellent service at Sterling McCall Toyota. Anthony Moreno was wonderful and explained everything he had done to my car. He also explained what service my car will need in the near future. No guilt sales ....just honest service! Thank you!

Great service, professional staff, short wait time!

Location was in an odd spot. Service was good. Friendly staff.

On Feb 26, I purchased my new Toyota Corolla Hatchback. I experienced the BEST, PROFESSIONAL CUSTOMER SERVICE ever at this dealership!
The service I received from my very experienced Sales Agents Allen Wanju & John Mendez to my Finance Manager Robert Denaro, to my SMT Service Advisor Nava Valentin, was excellent! They all worked together as a team & was very interested to know that I would be 100% SATISFIED!
I could feel the staff at this location ALL worked together as a TEAM
I Thank you, Sterling McCall Toyota!!
Paula

Great service! Very efficient and all of them were very polite!

Will the assistant Manager was very helpful and honest.

I had my 120k mile service done. My service advisor, Valentin was friendly and helpful, quite willing to answer any questions. Not bad at all.

These guys are so much better than taking my car to another shop. Every time I have not used Sterling McCall I have regretted it.

I had purchased 3 cars from them in the pass 3 years, very satisfied with their services

I had a nice experience and a great breakfast with coffee.

Aug. 2o, 2020

It took no time to get me my car back.

I have been going to Sterling McCall for decades. Phillip Nguyen is my Service Advisor and thanks to he and his staff, my 2004 Camry still rides like the day it did when I first drove it out of the lot. The Sterling McCall team exemplifies professionalism, courtesy, and friendliness.

Dealt with Garni, he was helpful and to the point. No cheesey sales pitch lines no bs and I m happy with the new ride. Thanks again

Great support and service. Thanks to my agent Victor Ugoh for helping and providing the best customer service.

Great experience all over . Mr Shahid Usmani and Pervaiz Kapadia helped a lot. Great team . love my new Camry.

Great service, plenty of waiting areas, well stocked, comfortable chairs. Seemed like a well oiled machine.

This is the 3rd car I have bought from Sterling McCall Toyota and used the same salesman for all 3 cars I purchased. My salesman was Phil Lockhart and I was very pleased with his service all 3 times as well.. I am absolutely loving my newToyota Camry .. Toyotas rule 100%...

Don't get your car serviced here. I have consistently been disappointed by the quality of the customer service and my experience today made me finally decide that I will never be taking my car here again. When I arrived, I sat in my car for almost 15 minutes, waiting for a staff member to acknowledge me. When I was greeted, the staff member told me that he could tell I was, "Having a bad morning," and commented on my appearance but did not ask for my information or why I had brought my vehicle in for service. While these comments were irritating, unnecessary, and unprofessional, my real issue is that when I returned to pick up my car, I paid inside, and then waited a full half hour for them to FIND my vehicle because they had lost track of the keys.
Basically, if you get your car serviced here, you have to be assertive with the staff about being helped; otherwise, they will ignore you. I have no issue with the actual service done on my car, but coming here is why I dread taking it in for maintenance. Do yourself a favor and take your car in somewhere else.

If you have an entire afternoon to get your oil changed, then this is your place. After calling 15 minutes before my arrival to ensure the wait would not be too long, I am now sitting here beyond the two-hour mark.

The staff are nice and professional. Good experiences here.

Everyone is so helpful and respectful, and I got a great deal. I have purchased two new cars there and this is a used car that I'm buying now. All have been great experiences

Brayan and team were very helpful . Gave me a very competitive estimate , did great work in the time promised and for the promised price . I appreciated Brayan answering all of my questions throughout the process about current and future maintenance of my slighter older Toyota . Thank you .

They will never be executive service provider. Mass production and minimalistic customer service, no customer attention, lazy responses and no timeline with expectations. Unfortunately, driving Toyota so have to deal with it

Great and fast service! I was in with my old car and out with a new one in about 2 hours!

Service is great, efficient, courteous people. Brandon is great!

Very good experience!
I needed a regular maintenance appointment and was so happy to get seen on short notice. Everyone was so polite and helpful!

He is very patient with my questions, trying to help me to get the truck I wanted. After signing the contract, he is still very nice to tell me all the important issues related to the vehicle.

Chris did an excellent job today. I really appreciate his taking the time to explain the problem to me and making sure all the tasks called for on the order were carried out properly. I had an oil change, cabin filter replacement, brakes check, and tire rotation. Thank you very much.

From the moment i went in to look for a car to the maintenance checkups it has all been a positive experience.

Sterling McCall Toyota is my favorite dealership. They have such awesome customer service. Cedric McCall took care of my oil change service today. I didn't have too wait too long.

Britney was very nice and helpful. She helped my mom when she took her car in for maintenance. My mom came home gushing about how it took a few hours but she didn t mind waiting since Britney treated her so well and kept her updated on the progress of her car. Thanks!

The service department is courteous and completes service in a timely manner.

Great, Fast, Service. Great Prices Was Able To Use My Coupon.

My experience was great. I pulled up and was serviced immediately. My estimated wait time was a little over an hour and it took less time. Brandon was very nice and had a great personality. I will continue to go to this location.

It can get pretty busy, make sure you show up early for any routine, maintenance and oil change.

We went in to test drive the 4Runner and the sales person was very easy to work with. I didn t leave the dealership with the typical negative feeling I usually get after talking to sales people. Although we did not purchase the 4 Runner because they did not have a decent financing special, I will definitely recommend this dealership to others.

Excellent Service during this covid outbreak, to all the personal there I want to say thank you.

From the point we drove in to drive out with a brand New Tundra it was so seamless and the person responsible for this is Shahid Usmani. Kudos to him for making this an experience smooth and elequent. Thank You Mr.Usmani for treating us like royalty and making the the whole process seamless.

Service was spectacular !!!!! Thank you to Sterling McCall s CARLOS FLORES !!!!! Smooth operation over there,.....highly recommended !!!!! Will return ;)