Sterling McCall Toyota Reviews

Luis was super helpful. I would have loved it if they had a pickup and drop off services especially because I am immobile atm.

I just bought the car and the check engine light came on. I'm in the service department getting it checked out so I'm hoping they fix the issue and this won't be something on going.

Sterling McCall service is fantastic! The staff is friendly and informative. I know I'm only getting told what my car actually needs instead of other places I've been that have tried to sell me ing all sorts of things.

Prompt attendance, courteous welcome, quick and efficient service.

Very kind in the attention, with a high degree of education and very professional.
Special evaluation for Miss. Evelin Lazo and Mr. Guillermo.
Very grateful for everything and I hope we continue doing business.
God bless you

I have been complaining to sterling McCall Toyota about my peeling rims they have refuse to fix them. They are trying to put blame on Toyota but the issue is theirs to resolve.

Had I know what my experience would've been like I definitely wouldve gone elsewhere.
Dropped my car off 3/4 for engine and brake maintenance. they claimed they heard nothing wrong with it and proceeded to hold it for a few days to complete the brake work. 3/5-3/11. keep in mind also during these days there was no update on whether it was complete or not, I had to contact customer service to inquire on the status of my car, stayed on hold for 20 mins. Finally they reach back out to me, this time informing me they infact heard the engine issue I stated was there when I first dropped off the car and would now need to repair it but first parts had to be ordered. i was issued my car back and told they would keep me updated when the parts came in. A little over a week went by, once again no update on the status of the part.

3/20 I had to personally drive to the facility to inquire in person regarding an update. another associate assisted and told me Monday would be the estimated arrival for the part. I was satisfied knowing the currently status of everything....

3/22: i was finally contacted and informed my part had come in. I dropped my car off a little after 10am that morning and because they did not want to cover a rental or loaner vehicle i was ubered back to work. again no big issue to me, HOWEVER the issue came at 4:33 pm exact that afternoon when I was contacted by the associate who had informed me that they had misplaced the part that was for my vehicle, as a result there was a delay starting on my car and it would not be ready for pickup that day. to "fix" the mishap she stated they'd NOW cover a rental for me.

3/23: my car is ready for pickup however there was a $50 charge I was due to pay no one mentioned before so I was baffled as to why I was expected to pay for something after the multiple mishaps and screw ups this company made.

I DO NOT AND WILL NOT EVER GO TO THEM FOR WORK ON MY CAR AGAIN!. HIGHLY DISAPPOINTED AND I AM USUALLY NOT "ONE OF THOSE" TYPE OF PEOPLE BUT YOU DEF NEED TO DO BETTER!

They try to charge me 200 for the 2 back brake and say I have to wait for One hour and 15 minutes when I can take it to Walmart and get fix there wait cheaper

The young woman that did the work was polite and efficient. My car was ready to go in 35 minutes, after a oil change and inspection.

I very appreciate the advisor Rey Qui at Sterling McCall Toyota. He has been help me to get the transmission repaired from third party extended warranty.

Antonio was very helpful and provided timely communication. He coordinated an Uber ride from the dealership to my work which was very convenient. Vehicle concerns were repaired. Thank you!

I was pleased with the service to my car. I always choose Will Solano as my service coordinator. He s the best! He takes time to consider my concerns about my car and makes an extra effort to see things are done thoroughly. Thank you, Will, for all of your help! Thank you also to all the service technicians who do a great job!

Wil was very helpful, he answered all my questions, and gave me his professional opinion on what I should do. I have an older vehicle and he explained things to me so that i would make the decision that best suited my budget. I appreciated that. I felt comfortable, and customer service is always important especially when it comes to vehicle decisions. Thank you!

Scheduled service appointment on line with ease. Service dept. was expecting me upon arrival. Large air conditioned waiting room. In & out within 30 minutes. Great job Sterling McCall Toyota on the SW Freeway in Houston!

Brandon in the service department always goes above and beyond to make sure that my mother is well taken care of when she goes in for service. The industry needs more men like him!

My experience with the salesperson, Hamza was great. He showed me what I wanted, and quickly made me a deal. The two stars are for the experience with Finance. The manager was nice enough but I arrived with my own Financing only to have him use Toyota Financial Services without consulting me. He also pulled my credit 4 times rather than using the first pull and transferring to different Financial institutions.... which he didn t have to do anyway because I came with my own financing! He matched the terms I came in with, so I will at least give him that, but I do not appreciate the multiple hard pulls to my credit and using Toyota without telling me to get his own commission.

I got a good deal on my truck I will recommend anyone to this branch

Top notch dealer with excellent service and price.
Came for Express Lube service. Tech was courteous and knowledgeable. Oil change included thorough multi-point inspection. Very helpful to identify car trouble areas.

The staff was very kind and worked hard to help me in a very timely manner. Thank you

The best of the best service at Sterling McCall Toyota! Adi is the best Service Advisor! I highly recommend Sterling McCall!

I was very satisfied with my purchase at Sterling Mccall Toyota!! The salesman Daniel Arredondo was very generous to us by helping us choose the perfect car. We were also looking for a affordable monthly payment and James Alaskare the finance manager really did help us to get in the budget we were looking for, he kept trying to look for way to lower out payments until we were satisfied. I would recommend anyone that's looking for a great car buying experience to go to Sterling Mccall Toyota. You'll be satisfied from beginning to end.!!!

My friends, family and I have bought many vehicles from Sterling McCall Toyota. We always use Salim Adil, he is the most direct/best sales rep in my opinion. He gives you the best price, no BS. HIGHLY RECOMMEND

I got an amazing service there, I couldn't be any happier Shawn Atashband was an amazing salesman and help me get what I want for the right price and took his time to show me around the car and the different features. Thank you so much! Highly recommend!

They were very professional and the wait wasn t too bad. Marco, the tire specialist was very nice and helpful.

All the reps were so helpful. They got me in pretty quickly and got me out within a reasonable timeframe. Valentin gave me a breakdown of what was performed on my car. He didn t try to sell me anything lol. A great experience overall!

Excellent service. The advisor, Adi, was very professional. I will suggest the shop to friends

I had a recurrent problem with my radio crashing and reloading. The first time I took the car in it was fixed until I started using my Apple IPhone. Upon returning, the service technician, Oscar took the time to explain that my operating system on the phone had a bug which caused the glitch in the radio when I uploaded my contacts. He was very patient and answered all my questions. I have been happy with service at Sterling McCall Toyota. Prompt service and their inspection was quick, effortless and economical.

Everything is what they promised with the smiles ... what more can you ask for more?

Even though they had many cars with flood damage to deal with, and my problem was relatively minor (a flat tire), everyone there was patient, not flustered, not rude. They took care of me in good time and I was on my way. Good job!

I recently bought a 2015 Hyundai Tucson at Sterling McCall Toyota and I have to say my experience was incredible thanks to Omar Sattar(sales guy). He made the process very smoothly and quickly from the beggining. Whatever he promised me was actually fulfilled at the end. I would recommend my family and friends to Omar anytime. I am super happy with my purchase, 5 star for Omar and the dealer as well.

Always fast, reliable but most of all a family like feel by all service team members. I always go to Rick but others are always kind enough to let me know an update on time and if I'd like them to help me get started. Like I said always a great visit.

Outstanding Service Ever!!!! OSCAR CASAS in service center helped me a lot!!! He is awesome!!!

Amazing service, got everything done very quickly! Shad Usmani from sales and Elizabeth Ayala from finance services really helped us out! Would recommend them to anyone that comes to sterling mccall Toyota!

Sterling McCall Toyota is not only affordable. It customer service is great! They were prompt attentive and very professional when it came to dealing with my vehicle. Thank you so much for the service provided you guys have won a new costumer keep it up!

Among the service advisors I recommend Charles for everyone who wants to get everything done perfectly and timely.

I would highly recommend that you educate your sales reps about the various vehicles/products that Toyota has to offer. It has to be embarrassing for some "not all" of your salesmen to have little to no knowledge when confronted with questions about a certain vehicle or feature. Personally I would feel confident purchasing from somebody who can answer any questions I have versus some slick back con-artist only interested in my money.

Sales Team/Finance Team Are Great To Deal With. Would Recommend Them To Anyone Looking For Any Looking to Get a New Or Used Car. Had a Great Experience Over All.

This is worst experience I have ever had. I made an appointment for an oil change at 9:40AM on 11/10. When I got there, the servicemen told me I had a recall and it would take an hour to do it. The service would take two hours overall for my oil change and fixing the recall. I declined the recall service and just wanted to get my oil change. We signed off on everything and I headed to the lounge/waiting room. I waited two hours for an oil change! Toyota had this messaging service that told me to text it if I needed anything. Why do they even have that service when I texted that service twice and got no response? When the servicemen finally came to me, I asked if he did the recall too because it s been two hours. He said no, it would have taken an hour. I asked him why it took so long if it was just an oil change. He told me an oil change takes an hour and a half to complete. It s funny, because I confirmed my appointment with one of the receptionist yesterday, I also asked them how long an oil change take and they said less than hour. I told the servicemen what the receptionist told me prior to the appointment date. His reply was that that estimated time was just for the oil change. Well, I just told him thank you because he obviously did not care to address my frustrations properly.

I was talking to a friend on the same day and he was shocked because he got an oil change and it was done in thirty minutes. Why did my oil change took two hours to complete while his took thirty minutes?
This is not the first time I went to this location. The wait time is hours beyond what their ETA is for me. I decided to give this place another chance, but after yesterday incident I would not come back to this location again.

The sales lady I worked with was very nice and I appreciate a sales person who isn t pushy. The finance team was more of an issue, in the end they ended up giving me a good deal. But the hassle it takes to meet in the middle with a car dealership is frustrating, it would save us all a lot of time if we just put our best offer first instead of haggling back and forth.

Overall, an okay experience.

I have been having problems with the Bluetooth system in my new Corolla iM 2017.
I had it checked once .They could not fix it and and ,they said that they will need parts .Then after some weeks they called me to come over as they have the parts.
Again i went and they tried to fix it. This time they said that they need more parts.
Today, I went again with an appointment and they did not fix it because they sent the part back since it had been over 3weeks that they had received them. I was out of country for 3 weeks and could not have gone.
Now, again i have to wait for the part to come.
I have many Toyota cars but this time i am very very upset with this Corolla iM and the service from Sterling McCall.
I do not wish to change my loyalty unless I am forced to.

I came by appointment in early morning to get my 1st care Toyota care maintenance (Multipoint inspection and filling the fluids). Also found out I had a rod/nail in the tire that was told can be patched but then they said unable to do so it needs to be change. I was there for 3.5 hrs. They left my wheel dirty where they removed the tire. No one updated me, and the girls at the cashier was so rude when I asked them if they can find out the status of my vehicle. When I bought the car they seemed like they had good customer service. I guess I have to start finding out other Toyota services locations. So disappointed.

The ONLY thing they could do, is treat us like Sterling McCall Lexus, you should get a complimentary car-wash & some type of free snacks.

Phillip Nguyen is awesome he's always taking good care of my cars and explained to me details of whatl need to do, thank you Phillip.

The Auto Repair is great!

The Uber one way Drop off at home that cancelled. WAS NOT!

We worked with a gentleman named Rob White he is a great sales person. He is very professional with his customer and is not a plushie person
He does explain any question about the vehicles a person is interested in great experience

Salesperson are not updated about their promotion in their own website. They give you a high price. What is the use of receiving promotional email from their company and their sales people are unaware of the price which creates confusion with the customer.

One of the best dealers I ever deal with also the my sales man Mike was so professional and helpful thank u mikeee

I came in at 11:20 AM for simple $19.50 rotation and fluid fill.the. Last time I came to the store I had my brakes redone. I must add I was a Toyota employee when I got informed by the staff that the brake job that I paid for last time was incomplete they also told me that my rear brakes had gone all the way out and that I needed to replace them it took them five hours to complete this task and with COVID-19 no one what s to stay in a lobby for five hours...

I was disappointed that my oil was not changed my car is 17 months old and though it only has 4100 miles no for 4900 miles it has been driven for 17 months and I would have thought that the oil would have been changed without my specifically asking

Would really talk to me about a truck until I gave my credit info. I didn't buy it. The credit pull affects my credit yet today.

Staff made a unavoidable car buying experience friendly and efficient.

Dennis VO is a wonderful sales person with good customer Service. Melanie Floyd excellent finance Manager. They're direct and straight forward in dealing with me. I will bring more customers to them. Thanks for your courtesy.

Awesome experience everyone is nice respectful , Rey Qui my advisor one of the best advisor I ever did, this place is highly recommended...

Start to finish took 4 hours. That s too long for a regular service. I also regret being talked into getting a wheel realignment after initially saying I didn t want it done

I was treated. as if I was royality .Great customer service .

Great Great customer service at this dealership.
So far we purchased 2 cars from here and Mr Parvez Kapadia and Maksud Kapadia were amazing.
Keep up the good work
Thank You!!

Service technician Brandon is handling very professionally.

Great service. Bought my car there 2 years ago (2nd one i bought from them) and still get treated with respect, honesty, and absolutely fabulous manmers by the entire service department. They're great at communication, letting me know everything i need to know about my car and what my options are.

Julie Nguyen was the best car sales person we have ever met. She approached us without being a "pushy" used car salesman. Julie truly wanted to help us buy the car we wanted and could afford. She made buying our car less stressful. When she could not answer our questions, she made sure to ask her manager to explain all the questions we had. Thai, (spelling?) the manager and Julie made buying our car seamless. Very happy with the treatment and vehicle we purchased from Sterling McCall Toyota. Thank you Julie.

They guys at Sterling McCall always do a fantastic job! We get our sienna serviced there and have never had an issue.

Used the service center. Came in with a brake problem. Demonstrated the brake problem to a mechanic. They claimed it was a caliper issue. Replaced for $800 (originally quoted $1000 but due to a shipping delay from an ice storm realized they were going to over charge us $200...without the ice storm we would have overpaid). Break issue we came in with was not resolved with caliper replacement. We don't even know if the caliper needed to be replaced. They requested we write a review.

I had a great experience and the service was superb.

It was great time at sterling mcCall Toyota at southwest. Farhan Qureshi is the best sales person. 10 out of 10.

Ever since Wil Solano worked on my car from the Harley flood in 2017, he's my go to service support. I always schedule with him for maintenance all my Toyota cars. He's a very nice person and put attention to details in his work. I will continue to have Wil Solano take care of my cars.

We were from out of town and they were so nice and helpful

Talking about a bad thing gone GOOD on Oct.7, 2020. I purchased a car online that should had 27,000 miles on it according to the internet. When I went in to purchase the car and finalize the sale I then realized that the milage on the car was 39,999 instead of the 27,000 advertised. I was furious. I then proceeded in side the dealership to speak to the salesperson and the sales manager. There was another salesperson who over heard the conversation and decided to intervened and assisted the sales manager with helping to find me a even better deal. Her name is Giane Pugh. She was absolutely GREAT!!! Very professional and assisted me throughout the entire process. If anyone wants to purchase a car Giane Pugh is difinitely the one to see. She is a 5 STAR salesperson.

I had the most wonderful experience buying a new Toyota Tundra from Sterling McCall Toyota. My salesman Tunde Samuel was AWESOME. No pressure and he treated me with total respect. The finance manager I worked with Carlos Mejia was also wonderful. The total experience was stress free and enjoyable.

A+++ on Professional service by everyone I met ! As a first time customer with your company, I was totally impressed with the professional, timely and efficient service I received. I will be recommending your company to all my friends ! A special thanks to the gentleman who worked on my Yaris - he's The Best -

Sorry for e-mailing you but I am not interested in selling you a car anymore. May you have good luck on trying to buy one. Thanks but no thanks for the opportunity.

Fredi Sanchez

This is how business is conducted with Toyota. Come the end of the year when they find out they couldn't make enough money they wont be able to even sell with people spreading their email on Facebook and Twitter.

The service is excellent and fast. I called for scheduled maintenance a Rey Qui return the call right away.

There were two cars ahead of me and it took them 2 hours and 30 min to get may car service. I hear the cashier argue with another customer and she emplied that it takes 30 min per car... so, 2 cars ahead of me and it took 2 1/2 hours???

10,000 mile oil change and wheel rotation. In at 07:00 and out at 07:14. Not bad at all.