Sterling McCall Toyota Reviews

Seller Leo Cerdas. Highly recommended. For all those who speak Spanish, he will help them 100% for sure.

Friendly Courteous service! Serling McCall always privide oustanding maintenace service and repairs! The cost is sometimes expensive.

I originally gave Sterling McCall a five star review. I brought my FJ Cruiser in for significant maintenance, including alternator and remanufactured transmission. It took a little while to have the work completed but the truck seemed to be running great when I picked it up. Two hundred miles later the faulty alternator that they installed failed and broke the fan belt, damaging other parts under the hood. I then changed this review to one star. Frustrated, my car went back into the shop. One week later I pick my car up again and on my way home from the dealership a piece of the cowling on the hood flew off on the freeway. They had to remove the cowling to replace my windshield the first time in the shop and it was reinstalled improperly. At this point my frustration was boiling over. The only saving grace throughout this entire ordeal was the customer service representative, George, who maintained a cool head and was excellent at communicating. McCall assumed all financial responsibility for the faulty parts and damage and worked quickly to get my car back to me. I am now changing the rating back to four stars because stuff happens but owning up to your mistakes and making things right counts for a lot. I ve been driving my truck for several months now, including a trip half way across the country, and it s running great.

Nothing but good things to say about Ahmed Meehrab. I understand he s new at this game, but he handles himself like a caring professional, as old Sales manager with more then 12 year experience i see him a great future for the dealership and his family and he did all the necessary in order to sell a car and make me love/buy the car.

Keep up the good work and thank you so much for making me deal!

I went to get my oil changed. They done what was requested. No problems incurred this visit.

First car buying experience = BEST CAR BUYING EXPERIENCE!!!
Walter Artiga answered my online questions, showed me the car without being overbearing or pushing me to buy. He was open and honest every step of the way. Even when I stepped away for a month without committing. When I returned to purchase my 4Runner he served us with top notch customer service. Robert DiNero in financing was AWESOME as well!! Explained every step of the way and made sure I was 100% comfortable with what I was committing to. 10/10 would recommend and plan on buying my next car there!!!

Great costumer service!!

Thank you,
Wil Solano

Great service. Ask for Karyn or Bella, they'll take good care of you!

Great service, explanation and competitive pricing for various things I needed done. I had a safety recall that needed installation so took a bit longer than a typical maintenance job. I appreciated the multiple sanitizers all around and measures they have taken all around the facility (masks, plastic face barriers, distancing markers) to mitigate COVID. I would come back here for regular service

I have been going to Sterling McCall Toyota for many, many years for service on my 4Runner. I tried local neighborhood shops, but always ended up back at the dealer shop with better results. The manager, Art, and the advisors have always been really helpful and I always feel comfortable there. So when it was time to finally purchase a new vehicle I shopped at Sterling McCall as well. Tunde, my salesman was awesome. He was very patient and understanding of my needs and I ended up with the perfect vehicle for me and I totally love my NEW 4Runner. The dealership is not even close to my house, but it's worth the trip there for all of my Toyota needs.

I have been a customer for several years and have always been please with the attention given to me from John Scott our salesman
and the service department is the greatest

Just an oil change, but Sterling McCall is dependable, prompt, provides statuses, provides an amenable waiting area at a fair price.

Instead of taking the nail out of one of my tires to fix it, you insisted I buy 4 new tires at a ridiculously expensive price, because the tread on my tires was low. The next day the air in that one tire was low, my local gas station mechanic pulled the nail, plugged my tire and to this date I have not had any problems with my tires. I was upset because having to fix the tire the next morning made me late to work.

Bert is my Mann. He has always taken care of my family my neighbors and my friends. We don t ever shop anywhere else. Why should we. We are 6 STAR happy

I had a wait even just to be told how long it would take to work on my car, but it was because they were doing all of the phone calls and picture-taking necessary to check on whether all of the work I needed done was covered by warranty.

I been taking my Camry there ever since I bought it for 5 years service and they Provide the Best customer service ever!!!! Not only that they are very trustworthy they really care about their customers! Definitely recommend it!!!

My Tech Kevin Pham is the best he's great at what he do.. Thanks Kevin

Waited over 2 hours for an oil change, went to look for the guy who took my car, Giorgis, couldn't find him anywhere. Went to the cashier they had my paperwork, they called Giorgis and he told them he FORGOT to call me! Worst service ever, do not go here

Sterling McCall Toyota give you the best service in Houston in the Sales Department Mr. Ahmad Jan is very Professional and helpful Salesman also the maintenance Department has very hard working and friendly staff Thank you.

Convenient off of I-59. Efficient and no unnecessary services

I m living in Dallas, called them for a car they had listed on their website and they confirm that it s on hold and I could come see it, I was about to drove 5 hours If i did not check again, and guess what they sold it to another dealer that he is selling it for an extra 5k. THAT IS NOT COOL AT ALL
NOTE: I'M SURE THAT I HAD THE ISSUE WITH THE SAME LOCATION.
If you can not find the history, that is an other problem.

They are professional and faster.
Thank you

As a new buyer, I had an amazing experience. it was so easy and I was super comfortable with my purchase. honestly you need to talk to James ALaskare if you are serious about buying.. best guy ever.

The salesmen, Parvez Kapadia, was extremely helpful. I told him what I was looking for and my budget. He hit a home run on the first pitch . He showed me a Tundra, test drove it and it was a done deal. Parvez was very knowledgeable and had superior customer service. Thank you Toyota for the experience.

Got a great car (Toyota Camry) at a great price. The salesman was v good, and friendly. They were ready to negotiate, and Mr. Mohammed Mirza was great and respectful to our needs. Other then a minor problem ( Car didn't have floor mats), I would recommend this dealership for your car purchase.

I m currently in the process of shopping for my daughter s first car on a very small budget, but Isaac Hall has gone above and beyond to help me find something that will suit her. While looking for a little cash car for my child, I had to pause to leave town. On my way to leave, the tire pressure light came on my 2016 Camry that has never been serviced at Sterling McCall and Isaac personally handled it to ensure that I had the peace of my mind of knowing my car would be okay for the drive. Although my primary purpose in dealing with this dealership is for child s first little car, Isaac has earned my business when I m ready to upgrade my Camry!

Professional service. Very communicative at keeping you up-to-date and reminded of appointment times.

Everything was good besides the wait! Be sure and make an appointment beforehand and they ll take really good care of you and your vehicle. We had Edwin help us with our car and not only was he very courteous, and careful, and very clear and detailed. He quickly informed us when our service was done through text, and moved our car when it was ready and time for us to leave. Thanks guys!

I brought my car for maintenance service yesterday. The service was great. Cedric was wonderful.

Best scammers I ever seen in my life I went there just for a simple oil change and they missed up my truck and want to charge me 600 dollars to get it fixed I don t recommend this dealer run away from it before you regret it and customer service sucks

Purchased a new Toyota Tundra Platinum 4x4 from Sterling McCall Toyota... Great buying experience... no pressue.... very knowledgeable about the product... this was my 6th purchase from Sterling McCall Toyota....Would but from them again..

I wish there was a zero or negative star option.. Making an appointment is a joke. Tied twice to get in for an oil change. I was told that it didn't matter that I had an appointment, my wait time would be nearly 2 hours past my appointment time. What's the point of making an appointment if I still have to wait behind everyone else who didn't make an appointment?

He did a great job we were very satisfied and we would definitely use him again next time

I was able to make my service appointment easily by calling in. My service advisor Will Solano saw me promptly and answered all my questions. He took the time to explain the inspection results, discussed what he recommended to fix/change, and what parts of my car were still in good condition. It was near closing time on an already busy Saturday afternoon but Will never rushed me through the process. He even did some last minute checks for me, after the inspection, to make sure everything was ok. Next time I ll definitely ask for Will to help me with my Camry.

I have been with their service for the past two years and greatly appreciate the professionalism of their service advisors. The wait tends to be a bit long even with appointment, but the waiting lounge has a decent selection of beverages and a clean showroom to pass the time in. There's also a quiet area with tables and chairs, great for studying or focus time while waiting.

Super friendly and sincere employee,sales person hamza kalander, and Ahmed are very nice .thank you for helping me .

Place where they rip you off any type of car you buy

Great customer service. Edvin Lehr provided outstanding service!

As always I received GREAT service. I was there first thing that morning and greeted by a service provider. I was out in no time.

I live near a Toyota dealership but I always bypass that one and go to Sterling McCall Toyota for services and to purchase new vehicles. They are very nice and their service is top notch. When I go for services I work with Will Solano. He is honest, personable and great a what he does!!!

Kathie is my angel an Mr Fox was a charm thank you, thank you for all your help !!!! The best car buy experience I've ever had

Shariyar in sales and Shahid went above and beyond to get the exact car I want with every detail I wanted and needed. They treated me like family! I love my Camry

Wonderful service, smooth experience, truly work with you to give you the best deal, they set a benchmark on what a car dealership should be. Special thank you to George and Senad

Awesome service been using them for almost 3 years . This center is no where near me still I go . Keep up the good work guys

This is the only place I will take my car for maintenance! They are very friendly and knowledgeable. The location is always clean and I don't mind waiting there. Definitely recommend it!

I have been going back and forth to the Service center for a squeaking noise from driver side window since January 2019 and I still didn't get it fixed. I bought a new car and it already had that noise. Every time I bring the car, they make me wait for hours before telling me that it wasn't fixed, or the part isnt there, or we ordered the wrong part, It even got worse, the guy who was supposed to be in charge of my car, just went home and did not call me for any updates on my car. I had to pay for an Uber to go look for my car at the service center. This has been the absolute worst service I have ever experienced. I wish I never bought this car.

UPDATE: After replying to my review and I got in touch with them, 2 weeks later nothing happened yet. We are still waiting on their Toyota "expert"

Took me with no appointment, made everything nice and easy. Everything sanitary. Will be going back.

I went for an oil change and "multi-point" inspection. Routine stuff.

It was raining (in Houston?!). It's easy to drop off without getting wet, which is nice.

While I waited there was wifi and a quiet space. No beds though, man a nap would be awesome.

When your car is ready they send you a text message suggesting additional stuff found during the 'multi-point' inspection. The UI was nice and easy to understand.

Here I lack the expertise to know if it's all needed, but I got break and transmition fluid switch, and parking break adjusted. Along with the oil change it was around $650 or something.

Will Lozano is the best of the best service
Adviser.

Since buying my 2002 Solara and sending 5 others, that also have made purchases.
I have only been very pleased with the personal service I received.
My family and friends have been happy too.
David from the fleet dept, Jason Edwards, Art, my personal service tec ...Edvin Lehr are Ace.....
thank you for treating me with VIP service.

Brandon was an awesome Service Advisor. Very cool and knowledgeable.

Had a very great experience here buying the car everyone is nice and cooperative. I will recommend to buy car from here they will help you with your budget. And Shahid Usmani was very nice with us and amazing person to deal with he will walk you through your limit of spending.

Work was done quickly, while I waited. Staff was friendly and helpful.

Always feel as if I get good service at a fair price and I am treated really well.

Great deal. Very efficient process. Highly recommend!

In Houston Sterling McCall defines how dealerships should be run. and especially for Toyotas

If you want to buy a car, look for David, he could give you a great deal, great purchase!

I had great experience at Sterling McCall Toyota. I purchased Toyota Camry TRD 2020 in December. They have most aggressive pricing in Texas. I worked with Apo Kush. He helped me out a lot and it was quick and easy process. I wasn t planning to get Camry TRD at the beginning but he earned my business. He was very attentive, detailed with his approach. He was extremely kind as well. Highly recommend him.

So far the worst experience of my life! Stay away from the finance department, if you do not purchase any product they will treat you like s...
The sales dude did an outstanding job helping me find the right car at a great price, but the lady upstairs (Alexis Cantu) screwed up lying about the payments and the interest. She probably thought that I was buying my first car. I feel very sorry for the salesman because I ended up leaving that place without a car and he spent like 2 hours with me. She was the only reason I did not buy!!!!

It s hard making a decision with cars , and I believe I received exceptional service from Mr.Osmani. Very helpful and he provided great advice as well. They truly care about their customers not just trying to sell their car. The financial personnel , Mr.Vo was also very helpful. He thoroughly explained how to the finance the car. Overall, it was a pleasure purchasing from them!

First toyota vehicle and first time in toyota central. Had scheduled an appointment for oil and filter change + Factory recommended maintenance. job was done in 45 minutes.
My only concern is their system estimated way less cost then I actually have to pay at the end.

Will is a very awesome service advisor he listen and take care of business.

Excellent Service! Victor Ugoh and Guillermo Escobar went above and beyond. They made buying new car really easy and I certainlly recommend this Toyota dealer. Thank you for making car buying easy. I plan to buy all my futire cars here

The Team at Sterling McCall Toyota made our recent car buying experience easy, enjoyable and fast. We worked with Kathi Marsh, the Fleet & Internet Sales Manager, who was extremely helpful and patient, a true Customer Advocate who shared a wealth of insight and information about the new SUV we were purchasing. We also talked with Jerry Bush the General Manager several times and with Amir Garek the Finance Manager. Everyone we encountered was very friendly, cheerful and professional. Overall a great experience.

Mr. Pervez Kapadia is an asset to your organization. I'm thankful to him for his great customer service and care.

I had an appoint today to take the car in for Airbag recall,
Took the car in , got the rental and went to work .
Then got a called that they are out of parts?

Very quick and efficient. Thank you for the service today!

Mr. Diaz was courteous and professional in assisting me and getting me in and out in a timely manner.

The vehicle sold itself. It was exactly what I was looking for at a price I could afford. 2014 Tundra with high milage but...It's a Toyota. Drove nice and straight and is still a tight vehicle. That's why I pulled the trigger on it. There were a couple of small issues that were addressed initially. The night I went to pick it up I noticed some lighting issues as well. Instead of having to go back to the dealerahip a 3rd time, they delivered it to me in my driveway! I would expect this kind of service for a new car purchase but they did it for my used truck and my convenience. I was floored. Thanks Apo & Ahmed. You guys did it right, above and beyond .I'll be back for my next car and I'll tell my friends and family as well.

Giorgis was extremely helpful and kind. I felt he communicated well and the process didn t seem to take a long time.

Having the option of the cafe while you wait is huge. Will definitely be using this Toyota for every service.

Best service
Thanks

I didn't have an appointment for my inspection sticker; but they were able to take care of my car in a timely manner!! Everyone was very professional and nice. Thank you!!!

My service advisor, Rey is the best. He always explain my service needs to me and when things need to be fixed urgently. He is always courtesy and professional...

Very long waiting time. Today I am from beginning to end. More than six hours. Finally got satisfactory results. (The previous time I went to check and repair, but the maintenance staff just said that one place is broken. But then it was clearly two places!) I was thinking. If you solve it for the first time. Why should I delay these six or seven hours? But forget to ask how much to change the oil? The first five new cars are free. But more than 70 invoices are written. How much do I have to pay if I need to pay for it now? Corolla 2016 If you want to discuss with me. Leave a phone number that you can text! Because I was looking for a translator to solve the problem for me! Or leave a person in charge who can speak Chinese.

Poor follow through. I'm currently driving away with the same issue I brought my vehicle in and I've now been here twice. I told Cedric and his superior thanks for letting me drive away after two separate visits with the same problem. Great service provided by Sterling McCall!